Rezdy Overview

What is Rezdy?

Visual Calendar
See your product schedule and availability at a glance.
Display bookings in a daily, weekly, and monthly view.
Use labels to categorize your products.

Smart Dashboard
See an overview of your important information and updates.
See a summary of recent and upcoming events.
Control and access all your products.

Website integration and branding
Choose from a variety of options to connect your site to Rezdy so your customers feel like they never left your site.
Customisable plugins are easy to generate and integrate with your website.
You decide what and when is live on the site, giving you total control over your product list.
Maintain the unique look and feel of your website by selecting your Rezdy URL, colour schemes, logo and top banner.

Dynamic Packaging
Combine your products into collections to display as a package.
Your customers can then book all products in a package at once and pay instantly.

Coupon and Daily Deal Management
Add promotional discounts or integrate your products with daily deals.
Manage and track all your promotions so you can determine what works and when it works best.
Rich Image Gallery
Upload multiple photos of your product.
Showcase the best photos of the experience to convert your visits to customers.

Social media integration
Connect your site to social media sites, allowing your customers to share their experience with their friends.
Viral marketing is a fast and cost free way to increase your brand awareness and acquire new customers.

Regional settings and multi currency
Our booking system supports multi currency and multi language settings.
Create your site and product list in sync with your location.
Display and process payments in your local currency.

Web-based software
Access your reservation system anywhere at any time.
All you need is access to the Internet.
No need to worry about different operating systems, just using one computer or backing up files, its all done for you.

Up-sell optional services and merchandise
Define additional options for your customers.
Any of your products can be linked to additional services or merchandise that customers can purchase instantly.

Visitors tracking and agent referral
Easily identify bookings coming from agents and affiliates and distinguish them from bookings coming directly from your website.
Track, analyse and compare your reports.
Integrate your Google analytics tracking code.

Advanced reporting
Export and convert all information as a detailed spreadsheet report.
Use our reports to measure success and configure your business strategy.
Choose between on-demand or real-time bookings

On-demand reservations
On-demand reservations allow your customers to: send date requests to your dedicated email address, which you then check and book manually.
access detailed product information directly on your website and communicate with you via email.

Real-time bookings (Recommended)
Allow your customers to immediately check availability, book and pay on your website.
Send your customers an automated email to confirm their booking, so you don’t have to manually manage booking confirmations.
Eliminates the risk of overbooking by instantly updating your product’s availability.
Display the next available time in a situation where an activity is not available on the requested date.

Secure payments
Our secure payment gateway connects your booking form directly to your bank account.
Customer payment details are securely processed and stored.

Rezdy Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

Rezdy is based on a flat monthly fee. There is a price for any business size, based on bookings volume and features, so you can decide the best plan for your business. No credit card required and no locked-in contract.


Rezdy Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

agent-solutions1
ipad-001
mac-001
agent-img-001
agent-img-002
Rezdy screenshot: agent-solutions1 Rezdy screenshot: ipad-001 Rezdy screenshot: mac-001 Rezdy screenshot: agent-img-001 Rezdy screenshot: agent-img-002

Rezdy Reviews

Rezdy Reviews

Overall rating
4,6
/
5
Excellent
138

Very good
35

Average
8

Poor
3

Terrible
3

Value for Money
4,3
Features
4,4
Ease of Use
4,5
Customer Support
4,5
93% recommended this app
Leo B.

Very Good Software bad support

Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.


John A.

Rezdy Revs up your Revenue

We looked at Rezdy in 2013 but chose another very decent company. Unfortunately, they were not improving the product. We reviewed our 2013 selection notes in 2015 and trialed Rezdy and two other providers. Rezdy stood out in so many ways, but the flat and fair pricing hocked us. The other companies and their "BS" zero cost plans are so pricey and create/pass along a very high pricing service charge to your customers. Add up the numbers. Rezdy runs, we push its limits. We are so happy with this product.


Stephanie H.

Rezdy is a gamechanger for your business bookings

When changing a system within your business structure, it is always an apprehensive time. We had been doing manual bookings for years. If I had known how much Rezdy has simplified our bookings and how professional this move was for our business I would have done this years ago. Have never looked back since using Rezdy.


Verified Reviewer

Not Ready For Big Companies.

Rezdy and I have a love hate relationship and unfortunate, more hate. Rezdy has a very complex, clunky, cumbersome product setup process and the worst checkout process in history of the internet. See Con section.


Amanda F.

Take your small tourism business to the next level...

Having control of my booking platform and availability is key to running a small business and most importantly having AUSTRALIAN based help-desks, with key staff you get to know is FANTASTIC! The guys in tech support do a GREAT JOB!


Leo B.
Industry: Entertainment
Company size: 11-50 Employees

Very Good Software bad support

Used Daily for 1+ year
Reviewed on 2018/10/22
Review Source: Capterra

Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Pros

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Cons

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly).
Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Response from Rezdy

Hello there Leo,
Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused.
As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

John A.
Industry: Hospitality
Company size: 2-10 Employees

Rezdy Revs up your Revenue

Used Daily for 2+ years
Reviewed on 2020/01/31
Review Source: Capterra

We looked at Rezdy in 2013 but chose another very decent company. Unfortunately, they were not improving the product. We reviewed our 2013 selection notes in 2015 and trialed Rezdy and two other providers. Rezdy stood out in so many ways, but the flat and fair pricing hocked us. The other companies and their "BS" zero cost plans are so pricey and create/pass along a very high pricing service charge to your customers. Add up the numbers. Rezdy runs, we push its limits. We are so happy with this product.

Pros

Stability and uptime are great. The software is easy to use and it creates tours online in minutes. The flexibility to share the reservation pages are simple and handle a variety of ways to deploy. We use iframes within our site and under the "Sell online" menu has various options available to deploy in a variety of ways using auto-generated code. Reports are useful including the manifests, and ability export. Promo codes, gift certs, categories and so much more are easy to manage. Sorting features are easy and quick.

Cons

The manifest page does not support copying a column with multiple rows. It does not work with Control keys i.e. CTRL+C or menus selections. But exporting is a decent workaround.

Response from Rezdy

Dear John,
Thank you for your comments.
We have made some significant changes both in our plans and features in the past year. You can check out our regular upgrades, improvements, and new features using the link below.
https://support.rezdy.com/hc/en-us/categories/200238184-Product-News-and-Updates
Kind regards
Customer Care team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephanie H.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Rezdy is a gamechanger for your business bookings

Used Daily for 2+ years
Reviewed on 2020/11/12
Review Source: Capterra

When changing a system within your business structure, it is always an apprehensive time. We had been doing manual bookings for years. If I had known how much Rezdy has simplified our bookings and how professional this move was for our business I would have done this years ago. Have never looked back since using Rezdy.

Pros

The support from Rezdy is outstanding, from integrating a booking system into my business to the everyday questions I may have. You get to speak with the team that design the product and that is incredible.

Cons

Rezdy are so receptive to feedback or implementing a design feature that you perhaps suggest, there is nothing that I don't like about the software.

Response from Rezdy

Dear Stephanie,
Many thanks for taking the time to provide us your feedback, we really appreciate this.
Kind Regards
Hemant Malhotra
Customer Service Manager

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Online Media

Not Ready For Big Companies.

Reviewed on 2016/01/08
Review Source: GetApp

Rezdy and I have a love hate relationship and unfortunate, more hate. Rezdy has a very complex, clunky, cumbersome product setup process and the worst checkout process in history of the internet. See Con section.

Pros

All the features I needed with some exceptions.

Support is good. When tickets are submitted, good responses are given. Team is attentive to help you understand the system and fix bugs.

Clean layout.

A bright future with a few important changes.

Cons

Checkout flow must have been designed by a plumber. No offense to plumbers. During the busy summer rental season, my client would receive several calls, daily, with people that did not know how to checkout! Just search Rezdy support ticket number #205248418. Basically, it's a two step checkout. First you select the date, then click Confirm Availability. Then you click the date again, at which point you are given a strange, agenda style calendar to select the duration. After that, the booking process is as usual, name info payment etc. Way to complicated for people to understand.

New Feature Request Process is a voting system. However, a feature with 15 votes (ie "Customize fields in Manifest") or 13 votes or 10 votes gets completed, but a feature with 15 votes ("Customers are confused by the 2 step booking process") does not get completed. Additionally, things that are not even in the feature request system mysteriously appear as a new feature. A very strange and frustrating system. If you need a specific feature, plan on NOT getting it because only one or two people might vote on it. To give you an idea how many clients Rezdy might have, the most popular feature (Wordpress Plugin) received 50 votes. More attention should be given to 15 votes since that is 30% of their clients.

Product/Rental 'session' setup process is a nightmare! My client has 18 locations, 30+ rental products, and different prices in different areas as well as holiday rate changes for holidays, like 4th of July. At first sight all is well, then you have to deal with 'sessions', yeah 'sessions'. The greatest thorn in my side of the entire 2 year experience. Once you set up a one product at a location, you have to create a 'session' in the calendar, yes, separate from the product info area. In the calendar, you create a session for that product and if you have variable prices, or a specific hour of the day you don't want a rental to be available, at each break you'll need to create several different sessions. If you have a lot of products, plan on spending several hours in sessions. The system isn't intuitive enough to build the session for you (in the background) based on the info you placed in the product info area. My "Create Sessions from Product Details" feature request only received 5 votes. Needless to say, sessions are the worst, most time consuming part of Rezdy. Someone that is not tech savvy will have a hard time learning it. And oh! sessions can only be created at 6 month intervals. So for a 9 month rental season, you need to do everything twice and then again the next year and the next and so on.

Products are another area for improvement.

To give you an idea about our products the setup is like this:
12 Products - Location A
10 Products - Location B
11 Products - Location C
8 Products - Location D
15 Products - Location E
7 Products - Location F
15 Products - Location G

If rental product 1 is at A, B, C, D, F, and G locations, you need to clone product 1 seven times and assign each one to its separate location. Then set the prices, and such for each. After that you need to create sessions for product 1 at all seven location. Locations are really called categories in Rezdy because they don't have a feature to manage locations. My client has about 30 rental products and 18 locations, however my Rezdy account has 100 products. Most are duplicates of each other. For example, Product 1, has 16 duplicates. Yes, you can clone products, but you can't clone sessions.

Documentation needs improvement.

You can not bulk edit, sync products or CSV upload anything. Everything is one at a time.

Last and biggest con, because of its confusing checkout process and the number resulting calls from confused renters, my client has discontinued using my website service. I had a beautiful site, with easy navigation to the products and spent two years using Rezdy. Every call was about the booking process, which is handled by Rezdy via a script embedded in page. Unfortunately, that I cannot convince the client it's Rezdy's fault. I took the bullet for them. If they only had an easy checkout system, confused renters wouldn't have called, I'd still have my client and only half of this review would be accurate.

My recommendation is to wait for Rezdy to streamline a bit. And from experience, that might be a while.

Response from Rezdy

Dear Reviewer,
Thank you for your comments.
We have made some significant changes both in our plans and features in the past few years. You can check out our regular upgrades, improvements, and new features using the link below.
https://support.rezdy.com/hc/en-us/categories/200238184-Product-News-and-Updates
Kind regards
Customer Care team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Amanda F.
Industry: Hospitality
Company size: 2-10 Employees

Take your small tourism business to the next level...

Used Daily for 2+ years
Reviewed on 2020/11/05
Review Source: Capterra

Having control of my booking platform and availability is key to running a small business and most importantly having AUSTRALIAN based help-desks, with key staff you get to know is FANTASTIC! The guys in tech support do a GREAT JOB!

Pros

The flexibility and adaptability to make it work for our small tourism business and the time saving benefits; it increased revenue immediately and gave me the time to work outside of our business also.

Cons

There were some challenges during COVID processing Refunds for Cancellations (this proved difficult and was too long to get resolved at a critical time); the layout / format for email notifications is "clunky" and needs improvement; sample/templates for emails (based on industry) would be useful.

Response from Rezdy

Dear Amanda,
Thank you for taking the time to provide us this valuable feedback.
This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams.
Kind Regards
Hemant Malhotra
Customer Services Manager

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 187 user ratings
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Rezdy Pricing

Rezdy Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money

Rezdy is based on a flat monthly fee. There is a price for any business size, based on bookings volume and features, so you can decide the best plan for your business. No credit card required and no locked-in contract.

Rezdy is based on a flat monthly fee. There is a price for any business size, based on bookings volume and features, so you can decide the best plan for your business. No credit card required and no locked-in contract.

Value for Money
4,3/5
Based on 187 user ratings
Compare value for money rating with alternatives
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Rezdy Features

Rezdy Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,4/5
Based on 187 user ratings
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Categories

Additional information for Rezdy

Additional information for Rezdy

Key features of Rezdy

  • Affiliate Network
  • Agent Desk
  • Book Now Button
  • Booking Automation
  • Booking Enquiry Management
  • CRM
  • Channel Manager
  • Customisable Design
  • Developer API
  • Multi Currency
  • Multi Language
  • Online Booking Software
  • Online Payment
  • Passenger Manifest
  • Paypal Integration
  • Real Time Availability
  • Staff Roster
  • Visual Calendar
  • Wordpress Integration
  • iFrame Booking Form

Benefits

Rezdy has been designed for Tours, Activities, Vouchers, Tickets, Rental, Shuttle, Attractions, Sightseeing. It is not another accommodation software. We have unique features like passenger manifest, hotel pick, optional services, equipment rental, etc... and a user friendly visual calendar to manage your bookings, your resources (buses, boats, kayaks) as well as your staffs.

Rezdy FAQs

Rezdy FAQs

Below are some frequently asked questions for Rezdy.

Q. What type of pricing plans does Rezdy offer?

Rezdy offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

Rezdy is based on a flat monthly fee. There is a price for any business size, based on bookings volume and features, so you can decide the best plan for your business. No credit card required and no locked-in contract.

Q. What are the main features of Rezdy?

Rezdy offers the following features:

  • Affiliate Network
  • Agent Desk
  • Book Now Button
  • Booking Automation
  • Booking Enquiry Management
  • CRM
  • Channel Manager
  • Customisable Design
  • Developer API
  • Multi Currency
  • Multi Language
  • Online Booking Software
  • Online Payment
  • Passenger Manifest
  • Paypal Integration
  • Real Time Availability
  • Staff Roster
  • Visual Calendar
  • Wordpress Integration
  • iFrame Booking Form

Q. Who are the typical users of Rezdy?

Rezdy has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Rezdy support?

Rezdy supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Rezdy offer?

Rezdy has the following pricing plans:

Subscription

Q. Does Rezdy support mobile devices?

We do not have any information about what devices Rezdy supports

Q. What other apps does Rezdy integrate with?

Rezdy integrates with the following applications:

APIANT, ActiveCampaign, BenchmarkONE, Capsule, Cyfe, LeadMaster, Maintenance Care, Smartwaiver, VisitorTrack, Wherewolf

Q. What level of support does Rezdy offer?

Rezdy offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials