Rezdy

About Rezdy
Rezdy is the world’s leading online booking and distribution platform, powering the Experiences Industry. In operation since 2011 and now in over 130 countries, Rezdy helps tours, activities & attraction providers and resellers get more online bookings.
In addition to its highly-rated Booking Software, Rezdy offers the most progressive Channel Manager distribution platform, with award-winning connectivity to major online travel agencies and thousands of additional resellers locally & globally. Access to Rezdy Channel Manager and the broadest reach of resellers in the industry is available to any suppliers, regardless of their booking software or size of their business.
If you want to save time, get more online bookings & ultimately grow your business, then Rezdy is the place to be.
LinkedIn > https://www.linkedin.com/company/rezdy/
Instagram > https://www.instagram.com/rezdycom/
Facebook > https://www.facebook.com/rezdycom/
Key benefits of Rezdy
Highly competitive & flexible pricing plans
Choose our most popular plan for just $0 USD per month subscription + 3% booking fee OR $99 USD per month subscription + 1.9% booking fee OR speak to our team to explore a tailor made option - we can suit all needs!
Full control
Your data is safe and will never be shared. Your customer lists are yours alone - to nurture, retarget, promote and upsell to. You own your data, your branding, your website and your customer relationships - everything!
Largest reseller network
Managed through one simple platform, we connect you to more global and local distribution channels than anyone else in the industry. From OTAs to the local hotel, and even other activity providers in your local area.
Excellent local support
Support when you want it, how you want it via email, phone or live chat. What’s more? Access our extensive library of on-demand guides, video tutorials and more.
Freedom
No lock-in contracts & pay by the month. No limit on users, products, bookings or reseller connections.
Flexible booking pricing
Keep your offer competitive and your cash flowing as demand fluctuates, with full control when and whether you absorb or pass on or split booking fees.
Trusted by 1000s
In operation for over 10 years in over 130 countries, Rezdy helps 1000s of tours, activities & attraction providers and resellers get more online bookings.
Top-rated by users
Our platform is user-friendly & intuitive, rated 4.6/5 based on Capterra reviews. We also won Capterra’s Best Ease of Use award & top 20 global reservation platforms.
Independent & growing our products
We’re independent & unbiased, with distribution expertise, strong partner relations and award-winning connectivity. We’re also making substantial investment in our products: expanding our booking software operational features and digital booking solutions as well as advancing our channel management to enable more dynamic capabilities and seamless management across multiple sales channels.
Easy & fast switch
Switching any service provider can seem like hard work & potentially risky so instead, we hang on to tools & services we know aren’t great, paying more fees than we know we should. It’s time! Let us help you make the switch to Rezdy today: easy to switch to with zero downtime in bookings, free set up, dedicated onboarding team and getting you live in only 2-3 weeks!
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Greta software with a lot of functionalities
Reviewed on 2021/05/22
The experience has been grert. It has allowed us to keep our inventory organizes, our staff well...
The experience has been grert. It has allowed us to keep our inventory organizes, our staff well planned in advance, and keeping track of our bookings while offering our clients an easy way to book (and pay) for their tours.
Pros
This software allows you to sell tours and activities to your clients, with a great design and even a simple website. It also allows you to reach a marketplace, synch to different OTAs and organize your agents. The software can seem a bit complex and intimidating at first, but once it is working you can do so much with it. The best feature is that it allows you to organize your team and resources in the back end.
Cons
It can be a bit intimidating to use it, but you have customer support and training before getting it running.
There is one feature that still needs work and that's the net and rack rates for agents , but there's always room for improvement
Response from Rezdy
Dear Ricardo,
Many thanks for taking the time to provide us with your feedback, we really appreciate this.
Kind Regards
Hemant Malhotra
Global Customer Operations Manager
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
10 years with Rezdy
Reviewed on 2022/08/12
Over the years we’ve been able to see Rezdy grow and offer more features.
Pricing has got higher...
Over the years we’ve been able to see Rezdy grow and offer more features.
Pricing has got higher which I find disappointing as it’s got very expensive with not a lot of additional features.
Pros
It’s easy to use. Has a lot of features can connect easily with agents & other products
Cons
New feature of 7 day search default / can’t search by booking name only booking number
Alternatives Considered
FareHarborReasons for Switching to Rezdy
Ease of use and cost was original reason / once produced are set up on a platform it’s hard to change it all again.Response from Rezdy
Hi Jane,
We're glad to see that our software has been able to help you connect easily with agents and other products.
We have passed your feedback to our products team.
Thank you for taking the time to leave your valuable review.
Kind regards,
Customer Care team
- Industry: Online Media
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Not Ready For Big Companies.
Reviewed on 2016/01/08
Rezdy and I have a love hate relationship and unfortunate, more hate. Rezdy has a very complex,...
Rezdy and I have a love hate relationship and unfortunate, more hate. Rezdy has a very complex, clunky, cumbersome product setup process and the worst checkout process in history of the internet. See Con section.
Pros
All the features I needed with some exceptions.
Support is good. When tickets are submitted, good responses are given. Team is attentive to help you understand the system and fix bugs.
Clean layout.
A bright future with a few important changes.
Cons
Checkout flow must have been designed by a plumber. No offense to plumbers. During the busy summer rental season, my client would receive several calls, daily, with people that did not know how to checkout! Just search Rezdy support ticket number #205248418. Basically, it's a two step checkout. First you select the date, then click Confirm Availability. Then you click the date again, at which point you are given a strange, agenda style calendar to select the duration. After that, the booking process is as usual, name info payment etc. Way to complicated for people to understand.
New Feature Request Process is a voting system. However, a feature with 15 votes (ie "Customize fields in Manifest") or 13 votes or 10 votes gets completed, but a feature with 15 votes ("Customers are confused by the 2 step booking process") does not get completed. Additionally, things that are not even in the feature request system mysteriously appear as a new feature. A very strange and frustrating system. If you need a specific feature, plan on NOT getting it because only one or two people might vote on it. To give you an idea how many clients Rezdy might have, the most popular feature (Wordpress Plugin) received 50 votes. More attention should be given to 15 votes since that is 30% of their clients.
Product/Rental 'session' setup process is a nightmare! My client has 18 locations, 30+ rental products, and different prices in different areas as well as holiday rate changes for holidays, like 4th of July. At first sight all is well, then you have to deal with 'sessions', yeah 'sessions'. The greatest thorn in my side of the entire 2 year experience. Once you set up a one product at a location, you have to create a 'session' in the calendar, yes, separate from the product info area. In the calendar, you create a session for that product and if you have variable prices, or a specific hour of the day you don't want a rental to be available, at each break you'll need to create several different sessions. If you have a lot of products, plan on spending several hours in sessions. The system isn't intuitive enough to build the session for you (in the background) based on the info you placed in the product info area. My "Create Sessions from Product Details" feature request only received 5 votes. Needless to say, sessions are the worst, most time consuming part of Rezdy. Someone that is not tech savvy will have a hard time learning it. And oh! sessions can only be created at 6 month intervals. So for a 9 month rental season, you need to do everything twice and then again the next year and the next and so on.
Products are another area for improvement.
To give you an idea about our products the setup is like this:
12 Products - Location A
10 Products - Location B
11 Products - Location C
8 Products - Location D
15 Products - Location E
7 Products - Location F
15 Products - Location G
If rental product 1 is at A, B, C, D, F, and G locations, you need to clone product 1 seven times and assign each one to its separate location. Then set the prices, and such for each. After that you need to create sessions for product 1 at all seven location. Locations are really called categories in Rezdy because they don't have a feature to manage locations. My client has about 30 rental products and 18 locations, however my Rezdy account has 100 products. Most are duplicates of each other. For example, Product 1, has 16 duplicates. Yes, you can clone products, but you can't clone sessions.
Documentation needs improvement.
You can not bulk edit, sync products or CSV upload anything. Everything is one at a time.
Last and biggest con, because of its confusing checkout process and the number resulting calls from confused renters, my client has discontinued using my website service. I had a beautiful site, with easy navigation to the products and spent two years using Rezdy. Every call was about the booking process, which is handled by Rezdy via a script embedded in page. Unfortunately, that I cannot convince the client it's Rezdy's fault. I took the bullet for them. If they only had an easy checkout system, confused renters wouldn't have called, I'd still have my client and only half of this review would be accurate.
My recommendation is to wait for Rezdy to streamline a bit. And from experience, that might be a while.
Response from Rezdy
Dear Reviewer,
Thank you for your comments.
We have made some significant changes both in our plans and features in the past few years. You can check out our regular upgrades, improvements, and new features using the link below.
https://support.rezdy.com/hc/en-us/categories/200238184-Product-News-and-Updates
Kind regards
Customer Care team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great B2B solution for booking tours
Reviewed on 2021/02/05
We used it to book tours with operators directly and through API. This was the only booking system...
We used it to book tours with operators directly and through API. This was the only booking system we used that had an API stable enough to never create any issues. We did not have one single instance of bookings failing because of the API which made Rezdy the absolute champion of API bookings.
Pros
Rezdy is an amazing solution for booking tours. It comes with a marketplace (which is surprisingly uncommon in the world of booking software) and its interface is clean and polished. It is an absolute delight working with this app and it is definitely one of the booking solutions I keep on coming back to.
Cons
Rezdy is expensive. I don't mind it, as it is a great tool, but for small companies it could be hard to justify such a price tag. I will, nonetheless, absolutely recommend to pay for Rezdy as it is worth the money.
Reasons for Switching to Rezdy
Rezgo has the cleanest interface of all available booking systems we test-drove and it has the most stable API.Response from Rezdy
Dear Viktoria,
Many thanks for taking the time to provide us with your valuable feedback, we really appreciate this.
Kind Regards
Hemant Malhotra
Global Customer Operations
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Take your small tourism business to the next level...
Reviewed on 2020/11/05
Having control of my booking platform and availability is key to running a small business and most...
Having control of my booking platform and availability is key to running a small business and most importantly having AUSTRALIAN based help-desks, with key staff you get to know is FANTASTIC! The guys in tech support do a GREAT JOB!
Pros
The flexibility and adaptability to make it work for our small tourism business and the time saving benefits; it increased revenue immediately and gave me the time to work outside of our business also.
Cons
There were some challenges during COVID processing Refunds for Cancellations (this proved difficult and was too long to get resolved at a critical time); the layout / format for email notifications is "clunky" and needs improvement; sample/templates for emails (based on industry) would be useful.
Alternatives Considered
FareHarborReasons for Switching to Rezdy
Aligned with Bookeasy (used by our Regional Tourism Organisation) and referrals from Industry Partners.Response from Rezdy
Dear Amanda,
Thank you for taking the time to provide us this valuable feedback.
This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams.
Kind Regards
Hemant Malhotra
Customer Services Manager
Rezdy FAQs
Below are some frequently asked questions for Rezdy.Q. What type of pricing plans does Rezdy offer?
Rezdy offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Available
Rezdy is based on a hybrid pricing model with a small monthly fee & small booking fee. There is a price for any business size, based on booking volume and features, so you can decide the best plan for your business. No credit card required to trial and no lock-in contract.
Q. Who are the typical users of Rezdy?
Rezdy has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Rezdy support?
Rezdy supports the following languages:
English
Q. Does Rezdy support mobile devices?
Rezdy supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Rezdy integrate with?
Rezdy integrates with the following applications:
Apple Pay, Bookeasy, Fotaflo, Google Calendar, Google Pay, Google Sheets, Mailchimp, PayPal, Smartwaiver, Stripe, Wherewolf, WordPress, Xero, Zapier, authorize.net, eway Suite
Q. What level of support does Rezdy offer?
Rezdy offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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