NetSuite SuiteCommerce

Single, Unified B2B + B2C Ecommerce Solution

About NetSuite SuiteCommerce

SuiteCommerce enables B2B and B2C merchants to rapidly create unique, personalized, and compelling branded shopping experiences across multiple channels. Differentiate your brand and exceed customer expectations, whether it is through mobile, online, or in-person, by designing the experience you want for your brand.

With a fully integrated, cloud based system that gives you complete control and visibility over order management and customer details, to item and inventory data, SuiteCommerce empowers your business to reach more customers, sell more products, and understand what your customer truly wants to achieve continuous business growth.

Pricing starting from:

US$40 000,00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NetSuite SuiteCommerce

Key benefits of NetSuite SuiteCommerce

- Build sites that display elegantly across all devices, from smartphones and tablets, to laptops to desktops.
- AJAX architecture, edge caching, and a content delivery network provides a fast and scalable site.
- Scale your business efficiently with a single, integrated business application that ties your business together across eCommerce, POS, marketing, order management, inventory, and accounting.
- Single, 360-degree customer view of interactions and transaction across multiple channels, including online, brick-and-mortar, sales representatives, and phone.
- Manage 1+ web stores and conduct commerce in different countries, languages, and currencies on the same commerce platform.
- Track the effectiveness of marketing programs and create automated cross-sell and up-sell recommendations for improved customer satisfaction.

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom, Hong Kong SAR China, India, Japan, United States

Supported Languages

Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, zh-hant

Pricing starting from:

US$40 000,00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NetSuite SuiteCommerce

Images

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Features

Total features of NetSuite SuiteCommerce: 21

  • CRM
  • Cataloging/Categorization
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Templates
  • Website Management

Alternatives

Salesforce Sales Cloud

4,4
#1 Alternative to NetSuite SuiteCommerce
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Zoho CRM

4,3
#2 Alternative to NetSuite SuiteCommerce
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Adobe Commerce

4,3
#3 Alternative to NetSuite SuiteCommerce
Adobe Commerce enables large companies to create, manage, and edit e-Commerce websites to provide personalized customer...

Kibo eCommerce

4,3
#4 Alternative to NetSuite SuiteCommerce
Kibo eCommerce is a cloud-based software designed to help businesses manage multiple sales channels, online orders, and...

Reviews

Overall rating

3,1 /5
(17)
Value for Money
2,2/5
Features
2,6/5
Ease of Use
2,8/5
Customer Support
2,8/5

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Showing 5 reviews of 17
Michael R.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect accounting solution for midtier companies

Reviewed on 2021/09/19

Used in several different companies and industries

Used in several different companies and industries

Pros

Very flexible fields and functionality provide the means to accomplish almost anything

Cons

It is a bit pricy for smaller businesses but it is very flexible fields and functionality provide the means to accomplish almost anything

Viv P.
Overall rating
  • Industry: Retail
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unified commerce for true omnichannel retail customer experience

Reviewed on 2020/09/16

The platform has been extremely stable and has delivered significant growth over the years.

The platform has been extremely stable and has delivered significant growth over the years.

Pros

Fully unified with Netsuite ERP, no error prone integrations required.
Full function e-commerce feature with 2 upgrades provided each year
Customisable, scalable and flexible.
Single source of Inventory, customer and transaction data.
Cloud based with zero hosting costs, or CDN setup
Fully Secure PCI compliant SSL certificate automatically provided
Single annual licence fee with no extra fees based on sales volume

Cons

Some localised payment providers require add-on development

Alternatives Considered

Adobe Commerce

Reasons for Choosing NetSuite SuiteCommerce

To move to fully integrated platform providing omnichannel retail functionality.

Reasons for Switching to NetSuite SuiteCommerce

Full Function e-commerce system integrated with NetSuite
Chad G.
Overall rating
  • Industry: Sporting Goods
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Netsuite Suite Commerce Advanced - Financial Black Hole

Reviewed on 2015/11/10

We have been with Netsuite for almost 9 Years. It is time to make a change. We are an ecommerce...

We have been with Netsuite for almost 9 Years. It is time to make a change. We are an ecommerce business. About 18 months ago we made the change to their Suite Commerce Advanced platform. It has been devastating to our business. The platform is a stand alone platform that is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is crap. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site.

The worst part is that it does not get FREE bi annual upgrades like the rest of Netsuite. Or like the Sitebuilder version of netsuite ecommerce did. It is no longer the software as service that they boast about. Since it is its own platform you have to mange enhancements through Bundle Upgrades which are so dramatic they require a tremendous amount of labor expense to do them properly with out blowing up you existing site. They did do the first one for us for free but it took 3 months to get the site back to pre-upgrade functionality resulting another major hit to our sales volume. Now 6 months later there is another bundle upgrade and they have offered to migrate us to it for 45K. They said it would take 250 hours. at 180 per hour. This is just for an upgrade to the most recent version. So in 18 months our site would be rebuilt twice just to try and eliminate

Netsuite Suitecommerce Advanced is financial black hole! If you are considering netsuite to run you ecommerce business then I would strongly encourage you go with just about any alternative.

Pros

Netsuite ARP and CRM are excellent!
Pick, Pack and Ship -Excellent
Inventory Management -Excellent
Customer Support in these areas are great.

Cons

Suite Commerce Advance is horribly expensive.

The platform is patched together with a clunky and complicated integration to netsuites backend.
The SEO is horrible,
Site speeds are much slower than promised, Slower than other platforms that are this expensive.
Simple processes like installing tracking and conversion codes is complicated.
Exporting information for product feeds is requires custom programming.
Content Management is very complicated.
Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site.

Overall for 13 user licenses you can expect spend about 50K a year. If you want ecommerce it is more expensive. Add at least 70k to get site developed and then be prepared to continue to flush money down the train to get it functional and to pay heavily for desperately needed upgrades every 6 months.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Netsuite Review _ Cloud based Management tool

Reviewed on 2021/05/20

This basically was very helpful in moving the data centrally at one place and linking with ERP. It...

This basically was very helpful in moving the data centrally at one place and linking with ERP. It is absolutely accurate and the integration with base ERP does not add more work. Slightly complex and hence needs a learning curve but it does the job.

Pros

This software helps you manage your data relating to customer and their related data. It also help in inventory management. This can be integrated with Oracle net suite (ERP).

Cons

If you are using this in less developed countries then the payment system needs to evaluated and some customization may be required.

Ben J.
Overall rating
  • Industry: Higher Education
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Still new

Reviewed on 2019/01/03

Merging inventory and eCommerce are what I'm mostly using this for.

Merging inventory and eCommerce are what I'm mostly using this for.

Pros

I'm liking the support from Netsuite as well as it's versatility. Our company is fairly new to it and from what it looks like right now, it's going to be a huge help in helping to centralize our operations.

Cons

It is very complex looking. That being said, in order to have the functionality it does, it kind of has to be that way.

Showing 5 reviews of 17 Read all reviews

NetSuite SuiteCommerce FAQs

Below are some frequently asked questions for NetSuite SuiteCommerce.

NetSuite SuiteCommerce offers the following pricing plans:

  • Starting from: US$40 000,00
  • Free Trial: Not Available

Pricing available on request.

NetSuite SuiteCommerce has the following typical customers:

11-50, 51-200, 201-500, 501-1 000, 1 001+

NetSuite SuiteCommerce supports the following languages:

Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, zh-hant

NetSuite SuiteCommerce supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations NetSuite SuiteCommerce has

NetSuite SuiteCommerce offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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