NetSuite SuiteCommerce

Single, Unified B2B + B2C Ecommerce Solution

2,8 /5 (15 reviews) Write a Review!

NetSuite SuiteCommerce Overview

What is NetSuite SuiteCommerce?

SuiteCommerce enables B2B and B2C merchants to rapidly create unique, personalized, and compelling branded shopping experiences across multiple channels. Differentiate your brand and exceed customer expectations, whether it is through mobile, online, or in-person, by designing the experience you want for your brand.

With a fully integrated, cloud based system that gives you complete control and visibility over order management and customer details, to item and inventory data, SuiteCommerce empowers your business to reach more customers, sell more products, and understand what your customer truly wants to achieve continuous business growth.

NetSuite SuiteCommerce Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing available on request.


NetSuite SuiteCommerce Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 16 others, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish

Media

NetSuite SuiteCommerce video NetSuite SuiteCommerce video NetSuite SuiteCommerce screenshot: NetSuite SuiteCommerce screenshot: NetSuite SuiteCommerce screenshot: NetSuite SuiteCommerce screenshot:

NetSuite SuiteCommerce Reviews

NetSuite SuiteCommerce Reviews

Overall rating
2,8
/
5
Excellent
3

Very good
3

Average
3

Poor
0

Terrible
6

Value for Money
2,1
Features
2,3
Ease of Use
2,5
Customer Support
2,6
40% recommended this app
Viv P.

Unified commerce for true omnichannel retail customer experience

The platform has been extremely stable and has delivered significant growth over the years.


Ben J.

Still new

Merging inventory and eCommerce are what I'm mostly using this for.


Chad G.

Netsuite Suite Commerce Advanced - Financial Black Hole

We have been with Netsuite for almost 9 Years. It is time to make a change. We are an ecommerce business. About 18 months ago we made the change to their Suite Commerce Advanced platform. It has been devastating to our business. The platform is a stand alone platform that is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is crap. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site.

The worst part is that it does not get FREE bi annual upgrades like the rest of Netsuite. Or like the Sitebuilder version of netsuite ecommerce did. It is no longer the software as service that they boast about. Since it is its own platform you have to mange enhancements through Bundle Upgrades which are so dramatic they require a tremendous amount of labor expense to do them properly with out blowing up you existing site. They did do the first one for us for free but it took 3 months to get the site back to pre-upgrade functionality resulting another major hit to our sales volume. Now 6 months later there is another bundle upgrade and they have offered to migrate us to it for 45K. They said it would take 250 hours. at 180 per hour. This is just for an upgrade to the most recent version. So in 18 months our site would be rebuilt twice just to try and eliminate

Netsuite Suitecommerce Advanced is financial black hole! If you are considering netsuite to run you ecommerce business then I would strongly encourage you go with just about any alternative.


Verified Reviewer

Great tool for ecommerce.

Easy to create and list products for sale online.


Zev S.

Better Options Out There

We only lasted about a year and ended up going back to our old billing system which was very difficult.


Viv P.
Industry: Retail
Company size: 1 001-5 000 Employees

Unified commerce for true omnichannel retail customer experience

Used Daily for 2+ years
Reviewed on 2020/09/16
Review Source: Capterra

The platform has been extremely stable and has delivered significant growth over the years.

Pros

Fully unified with Netsuite ERP, no error prone integrations required.
Full function e-commerce feature with 2 upgrades provided each year
Customisable, scalable and flexible.
Single source of Inventory, customer and transaction data.
Cloud based with zero hosting costs, or CDN setup
Fully Secure PCI compliant SSL certificate automatically provided
Single annual licence fee with no extra fees based on sales volume

Cons

Some localised payment providers require add-on development

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ben J.
Industry: Higher Education
Company size: 1 001-5 000 Employees

Still new

Used Daily for 1-5 months
Reviewed on 2019/01/03
Review Source: Capterra

Merging inventory and eCommerce are what I'm mostly using this for.

Pros

I'm liking the support from Netsuite as well as it's versatility. Our company is fairly new to it and from what it looks like right now, it's going to be a huge help in helping to centralize our operations.

Cons

It is very complex looking. That being said, in order to have the functionality it does, it kind of has to be that way.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Chad G.
Industry: Sporting Goods

Netsuite Suite Commerce Advanced - Financial Black Hole

Reviewed on 2015/11/10
Review Source: GetApp

We have been with Netsuite for almost 9 Years. It is time to make a change. We are an ecommerce business. About 18 months ago we made the change to their Suite Commerce Advanced platform. It has been devastating to our business. The platform is a stand alone platform that is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is crap. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site.

The worst part is that it does not get FREE bi annual upgrades like the rest of Netsuite. Or like the Sitebuilder version of netsuite ecommerce did. It is no longer the software as service that they boast about. Since it is its own platform you have to mange enhancements through Bundle Upgrades which are so dramatic they require a tremendous amount of labor expense to do them properly with out blowing up you existing site. They did do the first one for us for free but it took 3 months to get the site back to pre-upgrade functionality resulting another major hit to our sales volume. Now 6 months later there is another bundle upgrade and they have offered to migrate us to it for 45K. They said it would take 250 hours. at 180 per hour. This is just for an upgrade to the most recent version. So in 18 months our site would be rebuilt twice just to try and eliminate

Netsuite Suitecommerce Advanced is financial black hole! If you are considering netsuite to run you ecommerce business then I would strongly encourage you go with just about any alternative.

Pros

Netsuite ARP and CRM are excellent!
Pick, Pack and Ship -Excellent
Inventory Management -Excellent
Customer Support in these areas are great.

Cons

Suite Commerce Advance is horribly expensive.

The platform is patched together with a clunky and complicated integration to netsuites backend.
The SEO is horrible,
Site speeds are much slower than promised, Slower than other platforms that are this expensive.
Simple processes like installing tracking and conversion codes is complicated.
Exporting information for product feeds is requires custom programming.
Content Management is very complicated.
Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site.

Overall for 13 user licenses you can expect spend about 50K a year. If you want ecommerce it is more expensive. Add at least 70k to get site developed and then be prepared to continue to flush money down the train to get it functional and to pay heavily for desperately needed upgrades every 6 months.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

Great tool for ecommerce.

Used Weekly for 6-12 months
Reviewed on 2017/10/07
Review Source: Capterra

Easy to create and list products for sale online.

Pros

This tool makes it easy to list and track products. You can create SKUs very easily and get products listed for sale.

Cons

It is a complicated tool, so there are lots of specific steps you have to follow or you could accidentally mess something up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Zev S.
Industry: Marketing & Advertising
Company size: 51-200 Employees

Better Options Out There

Used Daily for 1+ year
Reviewed on 2019/08/14
Review Source: Capterra

We only lasted about a year and ended up going back to our old billing system which was very difficult.

Pros

I liked the idea of having all the components of the billing automation in one place using one tool

Cons

User Interface seems out of date. Not able to upload files. There seems to be an added step for each process by having to constantly "save" and was hard to search for items I had previously saved as I wasn't sure where they were stored. Must use strict naming convention

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 2.0/10

User recommendation
5,9/10
Based on 15 user ratings
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NetSuite SuiteCommerce Pricing

NetSuite SuiteCommerce Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing available on request.

Pricing available on request.

Value for Money
2,1/5
Based on 15 user ratings
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NetSuite SuiteCommerce Features

NetSuite SuiteCommerce Features

API
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Inventory Management
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
2,3/5
Based on 15 user ratings
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Categories

Additional information for NetSuite SuiteCommerce

Additional information for NetSuite SuiteCommerce

Key features of NetSuite SuiteCommerce

  • Catalog item management
  • Custom pricing, terms and credit limits
  • Customer segmentation
  • Dashboards, Analytics and Reporting
  • Email and marketing automation
  • Multi-currency, multi-country, multi-language
  • Multi-facted navigation
  • Multiple payment options
  • Multiple web stores on a single platform
  • My Account, customer self-service / customer portal
  • One-page checkout
  • Online store integrated with operational systems
  • Order Management/Inventory/Shipping/Fulfillment
  • Responsive design, pixel-perfect design control
  • Show real-time inventory availability online or in a store
  • Unified customer record

Benefits

- Build sites that display elegantly across all devices, from smartphones and tablets, to laptops to desktops.
- AJAX architecture, edge caching, and a content delivery network provides a fast and scalable site.
- Scale your business efficiently with a single, integrated business application that ties your business together across eCommerce, POS, marketing, order management, inventory, and accounting.
- Single, 360-degree customer view of interactions and transaction across multiple channels, including online, brick-and-mortar, sales representatives, and phone.
- Manage 1+ web stores and conduct commerce in different countries, languages, and currencies on the same commerce platform.
- Track the effectiveness of marketing programs and create automated cross-sell and up-sell recommendations for improved customer satisfaction.

NetSuite SuiteCommerce FAQs

NetSuite SuiteCommerce FAQs

Below are some frequently asked questions for NetSuite SuiteCommerce.

Q. What type of pricing plans does NetSuite SuiteCommerce offer?

NetSuite SuiteCommerce offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Pricing available on request.

Q. What are the main features of NetSuite SuiteCommerce?

NetSuite SuiteCommerce offers the following features:

  • Catalog item management
  • Custom pricing, terms and credit limits
  • Customer segmentation
  • Dashboards, Analytics and Reporting
  • Email and marketing automation
  • Multi-currency, multi-country, multi-language
  • Multi-facted navigation
  • Multiple payment options
  • Multiple web stores on a single platform
  • My Account, customer self-service / customer portal
  • One-page checkout
  • Online store integrated with operational systems
  • Order Management/Inventory/Shipping/Fulfillment
  • Responsive design, pixel-perfect design control
  • Show real-time inventory availability online or in a store
  • Unified customer record

Q. Who are the typical users of NetSuite SuiteCommerce?

NetSuite SuiteCommerce has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does NetSuite SuiteCommerce support?

NetSuite SuiteCommerce supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish

Q. Does NetSuite SuiteCommerce support mobile devices?

We do not have any information about what devices NetSuite SuiteCommerce supports

Q. What other apps does NetSuite SuiteCommerce integrate with?

NetSuite SuiteCommerce integrates with the following applications:

NetSuite CRM+, Neuron ESB, Pacejet

Q. What level of support does NetSuite SuiteCommerce offer?

NetSuite SuiteCommerce offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials, Phone Support