--- description: Learn how Totango can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Totango Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Campaign Management Software](/directory/304/campaign-management/software) > [Totango](/software/90496/totango) # Totango Canonical: https://www.getapp.za.com/software/90496/totango Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/90496/totango?page=2) > Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others. > > Verdict: Rated **3.7/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Totango Drive Conversion Boost Retention Grow Lifetime value ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 33 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Totango - **Location**: Redwood City, US - **Founded**: 2011 ## Commercial Context - **Pricing Details**: Package Pricing and Per User Pricing, depending on the Customers need - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - Account Alerts - Account Management - Alerts/Notifications - Campaign Management - Cohort Analysis - Communication Management - Complaint Monitoring - Conversion Tracking - Customer Engagement - Customer Journey Mapping - Customer Management - Customer Segmentation - Dashboard - Data Integration - Data Visualization - Drip Campaigns - Feedback Management - Health Score - Knowledge Management - Lead Management ## Integrations (12 total) - Dropbox Business - GoodData.AI - Google Docs - Jira - Microsoft Teams - NetSuite - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Skilljar Customer Education - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Campaign Management Software](https://www.getapp.za.com/directory/304/campaign-management/software) ## Related Categories - [Campaign Management Software](https://www.getapp.za.com/directory/304/campaign-management/software) - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) - [Personalization Software](https://www.getapp.za.com/directory/609/personalization-behavioral-targeting/software) - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) - [Customer Satisfaction Software](https://www.getapp.za.com/directory/1029/customer-satisfaction/software) ## Alternatives 1. [monday CRM](https://www.getapp.za.com/software/2056613/monday-crm) — 4.7/5 (460 reviews) 2. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1778 reviews) 3. [Skalin](https://www.getapp.za.com/software/2051814/skalin) — 4.9/5 (55 reviews) 4. [Custify](https://www.getapp.za.com/software/128095/custify) — 4.9/5 (122 reviews) 5. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4079 reviews) ## Reviews ### "Totango - Good window into customer's lifecycle" — 4.0/5 > **Robert** | *16 September 2024* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Ability to create different views based upon the teams that you're working in, and report/dashboard creation is relatively easy. > > **Cons**: SuccessPlays, these weren't properly aligned with the line of business that I was working in, so became a nuisance. Customer Heathscore was badly calculated and of questionable value. > > Totango was introduced as a tool to be used for post sales management of customers. The intent was that it would help manage \& process tasks at various points in the customer's lifecycle, such as when they were coming up for renewal, or if there were a decrease in their heathscore. What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value. ----- ### "Digitally Engagement at Scale" — 4.0/5 > **Teresa** | *08 December 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I like how we are able to get the 360 view of a customer health, spot early indicators of churn, as well as create and deploy campaigns to nurture and engage our customers post sales in a scalable and efficient manner. > > **Cons**: I wish there were more detailed campaign reporting, A/B testing of campaigns, additional features in the drag and drop templates for campaigns, along with monitors / alerts for when a campaign isn't triggering as it should. This is helpful especially when you are sending mass emails to a large audience. ----- ### "One of the worst" — 2.0/5 > **Avi** | *08 December 2023* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: This is a mediocre software that does pretty much what it says it will do, but in a very non-intuitive way. Every and any competitor I have used or seen had done it better But yeah, ultimately, they have most of the functionalities > > **Cons**: Customer Support Not intuitive Analytics are just so so > > Overall, this was not a good experience, especially for the money ----- ### "Totango for the daily user" — 4.0/5 > **Thomas** | *12 November 2019* | Internet | Recommendation rating: 7.0/10 > > **Pros**: Easy to use dashboards and integration with other software that we use. Simple to follow tasks and documentation tools. I really like the Segments section which allows me to run reports on a number of different data segments on my customers. > > **Cons**: Members on our team each have more than 100 customers and the system seems more geared towards teams with smaller bases but more touches/deeper dives. We manage with it but thinking we are not using all the tools available . > > We have integrated a data system that allows us to see usage of our products by our customers and health of accounts across a number of factors. We use this to help with forecasting and staying in front of customers. We have also automated a number of our processes to kick off email campaigns when usage is low, when customers are behind in payment and when customers provide feedback. We have better engagement and faster payments. ----- ### "Easy to use - Simplify daily work" — 4.0/5 > **Mostafa** | *26 May 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, and helps me to track my tasks and activities on a daily basis. > > **Cons**: Sometimes having slow loading, but this getting resolved quick. > > Very satisfied. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/90496/totango?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/90496/totango) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data