Totango
About Totango
Totango powers the following classes of information;
In real time:
Activity Streams – stream of user activities on the application (user of account was doing action in module)
Conversion Streams – Sign ups, purchase, upgrades, cancellation
On a User/Account basis specific user activities can be tracked including
User actions on the application
Application modules being used
Unique users
Activity Sessions
Time between sessions
Engagement Score
Within the executive dashboard:
Account by status break down (current, week, month, quarter, etc.)
Cohort analysis of status changes (weekly and monthly)
Key benefits of Totango
Drive Conversion
Boost Retention
Grow Lifetime value
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Reviews
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Grade the health of your customers
Reviewed on 2018/06/19
This tool really helps give visibility into customer health, in ways that may be otherwise...
This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.
Pros
Totango help grade the health of your software product users. We use Totango to determine which users are return users, how often they use our product, and for how long. We can then campaign to users based on usability. It also has a marketing component built in.
Cons
Sometimes it takes a little digging to find the information you're looking for. It integrates to marketing automation platforms, but you need to use a third party software like Zapier to integrate.
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Cheap and good CS platform
Reviewed on 2022/07/25
We were implementing Totango for quite some time. We have a lot of customized metrics and we...
We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far.
Pros
The biggest pro is definitely a price. For little money we get a lot of functionalities and useful features i.e. inapp NPS, successplays, possibility to integrate with a lot of tools etc. I'm sure it's a great platform to start with to make your daily CS work easier.
Also, their support is super responsive and helpful. So far I had no issues. They were also very helpful with the onboarding and implementation.
Cons
I've already noticed that there are some funcionalities missing. I'm not sure if other platform have it but for example it's not possible to export some reports/dashboards with widgets, or to send reports monthly.
Reasons for Switching to Totango
Price, available integrations (especially with BigQuery), contact with the seller- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointing Customer Service Experience from so called Customer Success Software
Reviewed on 2024/06/25
Absolutely nothing. Their software was bad. So was their billing team who don't prioritize customer...
Absolutely nothing. Their software was bad. So was their billing team who don't prioritize customer service. When our software didn't work we asked to cancel subscription but they said since we signed for 1 year contract, they can't cancel and moreover told us to pay upfront for the remaining months. We never used the software. We will be disputing all charges and put block on payment. This was the worst customer service experience we have had with any software vendor. They are greedy people and what an irony that they promote customer success software when infact they provide terrible customer service experience. NOT RECOMMENDED AT ALL.
Pros
Nothing really. The software was very hard to integrate and they couldn't do custom data. When asked about cancelling, they asked as to buy out our remaining months contract. Terrible customer service from a company that promotes Customer Success Software
Alternatives Considered
Vitally- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Would not recommend
Reviewed on 2024/10/30
Since the acquisition of Catalyst, we've become a number.
Support is terrible (waiting time of +- 5...
Since the acquisition of Catalyst, we've become a number.
Support is terrible (waiting time of +- 5 days) and product doesn't get mayor updates anymore. If there are updates, it's not available for EU regions. I would never use Totango again.
Pros
Email campaigns is quite handy. It comes with some templates but they are really basic.
Cons
No updates, no support, UI is terrible and reporting is basic and sometimes limited to 365 days of history.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Totango - Good window into customer's lifecycle
Reviewed on 2024/09/16
Totango was introduced as a tool to be used for post sales management of customers. The intent was...
Totango was introduced as a tool to be used for post sales management of customers. The intent was that it would help manage & process tasks at various points in the customer's lifecycle, such as when they were coming up for renewal, or if there were a decrease in their heathscore.
What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value.
Pros
Ability to create different views based upon the teams that you're working in, and report/dashboard creation is relatively easy.
Cons
SuccessPlays, these weren't properly aligned with the line of business that I was working in, so became a nuisance.
Customer Heathscore was badly calculated and of questionable value.
Totango FAQs
Below are some frequently asked questions for Totango.Q. What type of pricing plans does Totango offer?
Totango offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Package Pricing and Per User Pricing, depending on the Customers need
Q. Who are the typical users of Totango?
Totango has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Totango support?
Totango supports the following languages:
English
Q. Does Totango support mobile devices?
Totango supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Totango integrate with?
Totango integrates with the following applications:
Dropbox Business, GoodData, Google Docs, Jira, Microsoft Teams, NetSuite, Salesforce Sales Cloud, Salesforce Service Cloud, ServiceNow, Skilljar Customer Education, Slack, Zendesk Suite
Q. What level of support does Totango offer?
Totango offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
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