About Totango

Totango powers the following classes of information;

In real time:

Activity Streams – stream of user activities on the application (user of account was doing action in module)
Conversion Streams – Sign ups, purchase, upgrades, cancellation

On a User/Account basis specific user activities can be tracked including

User actions on the application
Application modules being used
Unique users
Activity Sessions
Time between sessions
Engagement Score

Within the executive dashboard:

Account by status break down (current, week, month, quarter, etc.)
Cohort analysis of status changes (weekly and monthly)

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Totango

Drive Conversion
Boost Retention
Grow Lifetime value

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Images

Customer Health Score
Totango Integrations
Totango Revenue Center
Onboarding Metrics - SuccessBLOC Scorecards
Proactive Playbooks & Workflow Automations
Goal Driven Insights Dashboard
View 7 more
Totango video
Totango video
Totango video
Totango screenshot: Customer Health Score Totango screenshot: Totango Integrations Totango screenshot: Totango Revenue Center Totango screenshot: Onboarding Metrics - SuccessBLOC Scorecards Totango screenshot: Proactive Playbooks & Workflow Automations Totango screenshot: Goal Driven Insights Dashboard

Features

Total features of Totango: 26

  • Account Alerts
  • Account Management
  • Analytics/ROI Tracking
  • Campaign Management
  • Communication Management
  • Complaint Monitoring
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Dashboard
  • Drip Campaigns
  • Feedback Management
  • Health Score
  • Knowledge Management
  • Lead Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Onboarding
  • Predictive Analytics
  • Reporting/Analytics
  • Revenue Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Template Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis

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Reviews

Overall rating

4,2 /5
(19)
Value for Money
4,2/5
Features
4/5
Ease of Use
4,1/5
Customer Support
4,1/5

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Showing 5 reviews of 19
Justin U.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Grade the health of your customers

Reviewed on 2018/06/19

This tool really helps give visibility into customer health, in ways that may be otherwise...

This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.

Pros

Totango help grade the health of your software product users. We use Totango to determine which users are return users, how often they use our product, and for how long. We can then campaign to users based on usability. It also has a marketing component built in.

Cons

Sometimes it takes a little digging to find the information you're looking for. It integrates to marketing automation platforms, but you need to use a third party software like Zapier to integrate.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Totango could be better. It could also be worse.

Reviewed on 2019/02/11

I've been responsible for its use for a few years, and am not thrilled with this software. We use...

I've been responsible for its use for a few years, and am not thrilled with this software. We use it to track for our account managers, and even they are frustrated by this.

Pros

I like Totango's ability to segment users based upon their health. I like the qucik automation and tracking of user actions. I like the hierarchy that is allowed for customers, though I wish this was more extensive.

Cons

I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason. Their focus on their slack integration instead of resolving basic feature requests is problematic. I haven't had the best experience with their support.

Balarka H.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Not the best out there

Reviewed on 2019/07/08

Pros

Customer SuccessFlows can be a good tool to track your customers and health mixes.

Cons

It's overly expensive and needs tremendous amount of customization to fit your needs. Not really an easy way to seamlessly fit your requirements

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Much better Reporting that's saved me time

Reviewed on 2019/08/21

Totango has helped me stay on top of poor health accounts that need more attention. It's also...

Totango has helped me stay on top of poor health accounts that need more attention. It's also helped me forecast what accounts I think are renewing, cancelling, upgrading or downgrading. I like being able to see what accounts have been reached out to by support or sales too that way there's no overlap when I reach out.

Pros

Easy reporting/able to make segments on almost everything I need to track. Love the health score because it helps me know where my attention should be for accounts in poor health.

Cons

There's been a couple times where Totango has done some updates that our team did not like such as the new Tasks not showing all the Icons, rather it's in a drop down.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Gets the job done

Reviewed on 2019/11/13

Pros

Totango has helped us run interesting segment reports of customers and better evaluate their risk levels with the aid of automation.

Cons

Tons of software updates that don't actually help - make the day to day workflow more complicated. Very difficult to view timeline of conversations - takes way too many clicks.

Showing 5 reviews of 19 Read all reviews

Totango FAQs

Below are some frequently asked questions for Totango.

Totango offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Available

Package Pricing and Per User Pricing, depending on the Customers need

We do not have any information about Totango features

Totango has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Totango supports the following languages:

English

Totango supports the following devices:

iPhone (Mobile), iPad (Mobile)

Totango integrates with the following applications:

Dropbox Business, GoodData, Google Docs, Jira, Microsoft Teams, NetSuite, Salesforce Sales Cloud, Salesforce Service Cloud, ServiceNow, Skilljar, Slack, Zendesk

Totango offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Totango.