Totango

Accelerate Revenues with Customer Engagement Management

4,2 /5 (19 reviews) Write a Review!

Totango Overview

What is Totango?

Totango powers the following classes of information;

In real time:

Activity Streams – stream of user activities on the application (user of account was doing action in module)
Conversion Streams – Sign ups, purchase, upgrades, cancellation

On a User/Account basis specific user activities can be tracked including

User actions on the application
Application modules being used
Unique users
Activity Sessions
Time between sessions
Engagement Score

Within the executive dashboard:

Account by status break down (current, week, month, quarter, etc.)
Cohort analysis of status changes (weekly and monthly)

Totango Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Totango Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English

Media

Customer Health Score
Totango Integrations
Totango Revenue Center
Onboarding Metrics - SuccessBLOC Scorecards
Proactive Playbooks & Workflow Automations
Goal Driven Insights Dashboard
Totango video Totango video Totango video Totango screenshot: Customer Health Score Totango screenshot: Totango Integrations Totango screenshot: Totango Revenue Center Totango screenshot: Onboarding Metrics - SuccessBLOC Scorecards Totango screenshot: Proactive Playbooks & Workflow Automations Totango screenshot: Goal Driven Insights Dashboard

Totango Reviews

Totango Reviews

Overall rating
4,2
/
5
Excellent
6

Very good
11

Average
2

Poor
0

Terrible
0

Value for Money
4,2
Features
4
Ease of Use
4,1
Customer Support
4,1
89% recommended this app
Justin U.

Grade the health of your customers

This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.


Verified Reviewer

Totango could be better. It could also be worse.

I've been responsible for its use for a few years, and am not thrilled with this software. We use it to track for our account managers, and even they are frustrated by this.


Verified Reviewer

Good CS platform that is easy to set up & leverage

Good. My only advice is make sure you read the contract and ask about the onboarding and CS options.


Balarka H.

Not the best out there


Verified Reviewer

Much better Reporting that's saved me time

Totango has helped me stay on top of poor health accounts that need more attention. It's also helped me forecast what accounts I think are renewing, cancelling, upgrading or downgrading. I like being able to see what accounts have been reached out to by support or sales too that way there's no overlap when I reach out.


Justin U.
Industry: Hospitality
Company size: 51-200 Employees

Grade the health of your customers

Used Weekly for 6-12 months
Reviewed on 2018/06/19
Review Source: Capterra

This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.

Pros

Totango help grade the health of your software product users. We use Totango to determine which users are return users, how often they use our product, and for how long. We can then campaign to users based on usability. It also has a marketing component built in.

Cons

Sometimes it takes a little digging to find the information you're looking for. It integrates to marketing automation platforms, but you need to use a third party software like Zapier to integrate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Hospitality
Company size: 11-50 Employees

Totango could be better. It could also be worse.

Used Daily for 2+ years
Reviewed on 2019/02/11
Review Source: Capterra

I've been responsible for its use for a few years, and am not thrilled with this software. We use it to track for our account managers, and even they are frustrated by this.

Pros

I like Totango's ability to segment users based upon their health. I like the qucik automation and tracking of user actions. I like the hierarchy that is allowed for customers, though I wish this was more extensive.

Cons

I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason. Their focus on their slack integration instead of resolving basic feature requests is problematic. I haven't had the best experience with their support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Management Consulting
Company size: 11-50 Employees

Good CS platform that is easy to set up & leverage

Used Daily for Free Trial
Reviewed on 2020/10/09
Review Source: GetApp

Good. My only advice is make sure you read the contract and ask about the onboarding and CS options.

Pros

Good self-service download demo to implement without any human contact with the company. Simply sign up online. Easy integrations and fairly intuitive.

Cons

It is pretty intuitive and east to use. I would just read the contact information about what is included and what isn't.

Response from Totango

Thank you for taking the time to give us a review. We value your feedback. Our Community Edition has been designed to be easy and intuitive to set up for new Customer Success Teams. If you need additional functionality or support like extra onboarding, we have both affordable packages and custom pricing options available, please just let us know what you are looking for. Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Balarka H.
Industry: Computer Software
Company size: 201-500 Employees

Not the best out there

Used Daily for 1+ year
Reviewed on 2019/07/08
Review Source: Capterra

Pros

Customer SuccessFlows can be a good tool to track your customers and health mixes.

Cons

It's overly expensive and needs tremendous amount of customization to fit your needs. Not really an easy way to seamlessly fit your requirements

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 501-1 000 Employees

Much better Reporting that's saved me time

Used Daily for 1+ year
Reviewed on 2019/08/21
Review Source: Capterra

Totango has helped me stay on top of poor health accounts that need more attention. It's also helped me forecast what accounts I think are renewing, cancelling, upgrading or downgrading. I like being able to see what accounts have been reached out to by support or sales too that way there's no overlap when I reach out.

Pros

Easy reporting/able to make segments on almost everything I need to track. Love the health score because it helps me know where my attention should be for accounts in poor health.

Cons

There's been a couple times where Totango has done some updates that our team did not like such as the new Tasks not showing all the Icons, rather it's in a drop down.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,6/10
Based on 19 user ratings
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Totango Pricing

Totango Pricing

Starting from
N/A
Free Trial
Value for money
Value for Money
4,2/5
Based on 19 user ratings
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Totango Features

Totango Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 19 user ratings
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Categories

Additional information for Totango

Additional information for Totango

Key features of Totango

  • Activity Streams
  • Conversion Streams
  • Engagement Score

Benefits

Drive Conversion
Boost Retention
Grow Lifetime value

Totango FAQs

Totango FAQs

Below are some frequently asked questions for Totango.

Q. What type of pricing plans does Totango offer?

Totango offers the following pricing plans:

Free Trial: Available

Q. What are the main features of Totango?

Totango offers the following features:

  • Activity Streams
  • Conversion Streams
  • Engagement Score

Q. Who are the typical users of Totango?

Totango has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Totango support?

Totango supports the following languages:

English

Q. What type of pricing plans does Totango offer?

We do not have any information about what Totango pricing plans

Q. Does Totango support mobile devices?

Totango supports the following devices:

iPhone

Q. What other apps does Totango integrate with?

Totango integrates with the following applications:

APIANT, Bitium, Cyfe, Gooddata, Grow, Marketo Engage, NetSuite, Retently, VisitorTrack, Zendesk

Q. What level of support does Totango offer?

Totango offers the following support options:

Knowledge Base, FAQs, Online Support