Hightail

About Hightail
OpenText Hightail is a creative review and approval technology solution for marketing and creative teams developing compelling visual content. Hightail is a cloud-based solution where teams can share files, review feedback and approve content in one place, streamlining the creative process and helping teams to keep deliver creative content for marketing campaigns on time.
Key benefits of Hightail
Send large files
Share large, multimedia files with ease and security. Hightail supports file sends up to 100GB (depending on plan level) with content control permissions, passcode protection and expiration date setting.
Preview visual files
Preview visual content without downloading large files, whether it's a native authoring tool format, .mov, .key and more.
Collect precise feedback
Precise, inline comments are specific to the image and time stamped for audio and video.
Version control
Clear versioning helps to prevent confusion over which file is the latest.
Approval routing
Assign approval requests on creative content in a specific order with due dates
Images




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Reviews
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- Industry: Graphic Design
- Company size: Self Employed
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Review Source
Overall rating
Frustrated!
Reviewed on 2014/05/20
I am so frustrated with Hightail. Their desktop app for the mac is synching the folders on my...
I am so frustrated with Hightail. Their desktop app for the mac is synching the folders on my account but not bringing the files in that belong in the folders.
the only way for me to access files that my clients have shared with me is to recreate the folder hierarchy on my desktop and manually download each file.
Response from OpenText
Hi Robin,
So sorry to hear of your frustrations. Our desktop sync app is designed to Sync everything that you have located in your Hightail cloud account including all files and folders. My guess from your description is that you had a lot of files and folders that needed to sync and that first sync can take some time. We will first create the folders within the app and then start to download all of the files one by one. If you have many Gigabytes of data this process can take some time. This is just a guess and without knowing all of the details on what was happening with the app at that time it’s hard to diagnose. However, we do have a great support team that is here to help you out and make sure you get everything up and running. You can email them anytime at [email protected].

- Industry: Internet
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Probably the best I have used
Reviewed on 2022/01/27
Pros
It’s pretty easy to use, have good user interface.
It allows to share massive files.
Cons
Nothing much really.
They have a data cap which bothers me sometimes, but I can very well understand that's necessary.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Customer service awful! Many user features no longer in use. Constantly in decline.
Reviewed on 2019/01/17
Pros
The ability to easily and quickly send files.
Cons
-Customer service and tech help is AWFUL!
-Website is black with dark lettering and almost impossible to see.
-Ability to stream in addition to download is intermittent. Usually it is download only for the files sent.
-Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared. I have been trying to find out why and have this fixed for 2 months now,
-Ability to see who has downloaded specifically has disappeared unless one has a hightail account of their own that they are logged in to. Originally if you had the pro service an email would be received by the sender for every person downloading with their email listed so the sender knew who downloaded.
-Max allowable 200 a day is often rolled over to the next day not reset at midnight of the next day.
I finally had a phone conversation with a human after almost 8 weeks with the same issue I've bene reporting and that human promised to get back with me by the end of his shift at 4 pm PT and it is now 25 hours later and he still has not gotten back to me.

- Industry: Graphic Design
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the simplicity of it
Reviewed on 2020/10/06
Very good experience. My first time using this was when a collaborator needed to send me files that...
Very good experience. My first time using this was when a collaborator needed to send me files that were too large, and I found that process very simple, so I started using it from time to time when I need to send a one-off file to someone that is too large to email.
Pros
I love that it is extremely easy for everyone involved to use. Whether you are sending or receiving files, it's a very simple process which is so important when I use this service with clients.
Cons
I think it's a bit expensive to use for larger files. I would like to see a less expensive plan than PRO at $12 that will give you a bit more options than the FREE version. As it is, with FREE I cannot set an expiration date or password, but do not use the service enough to warrant paying the PRO monthly price.

- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It becomes a staple to our business
Reviewed on 2019/01/29
Pros
Ease of a drag and drop to upload files.
Remembering email address
Retaining data so if I need to forward on a file to another person, I don't need to re-upload.
We don't think about using Hightail in our day to day, we just default to it.
Cons
No cons. We need to send files quickly and easily, it does this very well.
Hightail FAQs
Below are some frequently asked questions for Hightail.Q. What type of pricing plans does Hightail offer?
Hightail offers the following pricing plans:
- Starting from: US$12.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Lite: free for 100MB file size send limit and limited file previews Pro: $12/month (billed annually) for 25GB file size send limit and unlimited storage space Teams: $24/month (billed annually) for 50GB file size send limit and unlimited storage space Business: $36/month (billed annually) for 500GB file size send limit and unlimited storage space
Q. Who are the typical users of Hightail?
Hightail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hightail support?
Hightail supports the following languages:
English
Q. Does Hightail support mobile devices?
Hightail supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hightail integrate with?
Hightail integrates with the following applications:
Adobe Illustrator, Box, Dropbox Business, Google Drive, Microsoft Outlook, OneDrive, Salesforce Platform
Q. What level of support does Hightail offer?
Hightail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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