Hightail

Share Files & Collaborate on Creative Projects with Hightail

4,4 /5 (275 reviews) Write a Review!

Hightail Overview

What is Hightail?

OpenText Hightail is a creative review and approval technology solution for marketing and creative teams developing compelling visual content. Hightail is a cloud-based solution where teams can share files, review feedback and approve content in one place, streamlining the creative process and helping teams to keep deliver creative content for marketing campaigns on time.

Hightail Overview

Pricing

Starting from
US$12,00

Pricing options

Free Trial
Free
Subscription
Value for money

Lite: free for 100MB file size send limit and limited file previews
Pro: $12/month (billed annually) for 25GB file size send limit and unlimited storage space
Teams: $24/month (billed annually) for 50GB file size send limit and unlimited storage space
Business: $36/month (billed annually) for 500GB file size send limit and unlimited storage space


Hightail Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Hightail commenting
Hightail website design
Hightail news feed
Hightail approval control
Hightail screenshot: Hightail commenting Hightail screenshot: Hightail website design Hightail screenshot: Hightail news feed Hightail screenshot: Hightail approval control

Hightail Reviews

Hightail Reviews

Overall rating
4,4
/
5
Excellent
187

Very good
53

Average
11

Poor
11

Terrible
13

Value for Money
4,4
Features
4,4
Ease of Use
4,4
Customer Support
4,3
87% recommended this app
Wyatt E.

Great for large files and folders

At a great price, you can store a TON of files, very useful for anyone who is constantly sending, receiving, and storing all types of files.


Sheila Z.

I'm not too crazy about Hightail

Hightail has some really awesome customer service. Other than that, I feel there are other cloud storage and file sharing applications that are more superior.


Shawn R.

Excellent next level file sharing app

We use it weekly and it is really helpful for confidential files or files where we want to have some receipt they were downloaded by the user. It is especially helpful for legal documents.


Verified Reviewer

Narrowing of Features and Declining Value


Verified Reviewer

Tech Novice Friendly File Sharing

Use this to send big files to others, to enable others to upload big files to me, and to house files that are too large for my website and tend to time out during download on my website and files that I want to share with a select group of my members by creating a page for folks to visit. It's great to have a dedicated unindexed URL to give others that doesn't require them to create an account.


Wyatt E.
Industry: Publishing
Company size: 11-50 Employees

Great for large files and folders

Used Daily for 2+ years
Reviewed on 2020/07/16
Review Source: Capterra

At a great price, you can store a TON of files, very useful for anyone who is constantly sending, receiving, and storing all types of files.

Pros

Hightail makes it easy for me to share large files and folders with people inside and outside my company. You can create "spaces" where all types of files can be stores, and links to this space can be shared with anyone.

Cons

Safari does not support folder uploads, but opening chrome and uploading folders to spaces that way made it simple. This was my only hangup with the service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sheila Z.
Industry: Graphic Design
Company size: Self Employed

I'm not too crazy about Hightail

Used Daily for 2+ years
Reviewed on 2019/11/19
Review Source: Capterra

Hightail has some really awesome customer service. Other than that, I feel there are other cloud storage and file sharing applications that are more superior.

Pros

I like that you have a custom link through which your clients or anyone can upload large files to send to you. Likewise, you are able to send professional looking emails with links for your clients to download large files you send to them.

Cons

I was never really able to get the files I stored in the cloud to sync in my local computer drive, so I lost quite a bit of files. I found Hightail more pricier than it needs to be. They used to be great when they were YouSendIt, but once they merged with Hightail, I feel the quality of the product diminished a bit. I didn't like that they do not provide a file preview. So I have to download several photo files to find the picture I'm looking for.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Shawn R.
Industry: Real Estate
Company size: 11-50 Employees

Excellent next level file sharing app

Used Monthly for 6-12 months
Reviewed on 2020/10/23
Review Source: Capterra

We use it weekly and it is really helpful for confidential files or files where we want to have some receipt they were downloaded by the user. It is especially helpful for legal documents.

Pros

I really like the control you can have over sharing files. Prior to hightail we would just share dropbox links but they were not secure nor could you tell if someone had downloaded a file. Hightail solves those problems.

Cons

There isn't much to not like. I wish the teams pricing was a little lower but it's more than fair given it's alternatives.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer

Narrowing of Features and Declining Value

Used Daily for 2+ years
Reviewed on 2017/08/03
Review Source: GetApp

Pros

You can set up a linked folder on your machine that syncs with Hightail. Back in the day (prior to August, 2017) this formed an ideal platform for disseminating content as you could grab download links and include them in your own communications.

Cons

Hightail has recently adopted a typical self-focused millennial mindset of tunnel-visioned genius: focusing on an increasingly narrow range of cool stuff and killing off highly practical features without pausing to think about the spectrum of their users. If the HT people have a favorite way of working, they think that everyone works just like they do. As of the most recent downgrade, it is no longer possible to copy download links for files. If you need to send a business email with multiple download links and other content, you're now out of luck, as the only option is to use Hightail's interface to send an email with one (concealed) link.
My needs include the ability to send multiple download links to my dealers and prospective dealers - everything from canned social media content to a range of literature and photos. If, for example, a dealer is setting up a website and needs logos, product shots and text files, I can no longer just send out an email with the links to the files on Hightail.
Overnight they have unthinkingly destroyed my once routine means of distributing a huge amount of content to our dealers and prospects across the U.S. In a single, narrow-mined stroke, the value of Hightail to my company has vanished overnight.
This was a totally brainless move. I suggest that people look for a better solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Verified Reviewer
Industry: Construction
Company size: 2-10 Employees

Tech Novice Friendly File Sharing

Used Other for 2+ years
Reviewed on 2020/08/21
Review Source: Capterra

Use this to send big files to others, to enable others to upload big files to me, and to house files that are too large for my website and tend to time out during download on my website and files that I want to share with a select group of my members by creating a page for folks to visit. It's great to have a dedicated unindexed URL to give others that doesn't require them to create an account.

Pros

Ability to make a large file safely sharable and downloadable via a simple link.

Cons

Nothing really bothered me about the software. It was nice that you can see the files that you've previously sent and that the UI remembers emails you've already sent to and autofills them.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 275 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Hightail Pricing

Hightail Pricing

Starting from
US$12,00
Free Trial
Free
Subscription
Value for money

Lite: free for 100MB file size send limit and limited file previews
Pro: $12/month (billed annually) for 25GB file size send limit and unlimited storage space
Teams: $24/month (billed annually) for 50GB file size send limit and unlimited storage space
Business: $36/month (billed annually) for 500GB file size send limit and unlimited storage space

Lite: free for 100MB file size send limit and limited file previews
Pro: $12/month (billed annually) for 25GB file size send limit and unlimited storage space
Teams: $24/month (billed annually) for 50GB file size send limit and unlimited storage space
Business: $36/month (billed annually) for 500GB file size send limit and unlimited storage space

Value for Money
4,4/5
Based on 275 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Hightail Features

Hightail Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
File Transfer
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4,4/5
Based on 275 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Hightail

Additional information for Hightail

Key features of Hightail

  • Active directory integration via SAML
  • Activity reports
  • Advanced security and approval policies
  • Custom branding
  • Guest commenting
  • PipPoint™ comments on images, PDFs, presentations and more
  • Priority support
  • Set files as Approved
  • Share project files
  • Side-by-Side image comparison
  • Space and file security
  • Space customization
  • Tasks and reminders
  • Team administration
  • Timestamped PipPoints™ on video and audio files
  • Visual version carousel
  • iOS, Android and Desktop apps

Benefits

Send large files
Share large, multimedia files with ease and security. Hightail supports file sends up to 100GB (depending on plan level) with content control permissions, passcode protection and expiration date setting.

Preview visual files
Preview visual content without downloading large files, whether it's a native authoring tool format, .mov, .key and more.

Collect precise feedback
Precise, inline comments are specific to the image and time stamped for audio and video.

Version control
Clear versioning helps to prevent confusion over which file is the latest.

Approval routing
Assign approval requests on creative content in a specific order with due dates

Hightail FAQs

Hightail FAQs

Below are some frequently asked questions for Hightail.

Q. What type of pricing plans does Hightail offer?

Hightail offers the following pricing plans:

Starting from: US$12,00

Pricing model: Free, Subscription

Free Trial: Available

Lite: free for 100MB file size send limit and limited file previews Pro: $12/month (billed annually) for 25GB file size send limit and unlimited storage space Teams: $24/month (billed annually) for 50GB file size send limit and unlimited storage space Business: $36/month (billed annually) for 500GB file size send limit and unlimited storage space

Q. What are the main features of Hightail?

Hightail offers the following features:

  • Active directory integration via SAML
  • Activity reports
  • Advanced security and approval policies
  • Custom branding
  • Guest commenting
  • PipPoint™ comments on images, PDFs, presentations and more
  • Priority support
  • Set files as Approved
  • Share project files
  • Side-by-Side image comparison
  • Space and file security
  • Space customization
  • Tasks and reminders
  • Team administration
  • Timestamped PipPoints™ on video and audio files
  • Visual version carousel
  • iOS, Android and Desktop apps

Q. Who are the typical users of Hightail?

Hightail has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Hightail support?

Hightail supports the following languages:

English

Q. What type of pricing plans does Hightail offer?

Hightail has the following pricing plans:

Free, Subscription

Q. Does Hightail support mobile devices?

Hightail supports the following devices:

Android, iPhone

Q. What other apps does Hightail integrate with?

Hightail integrates with the following applications:

Adobe Illustrator CC, Bitium, Dropbox Business, Google Drive, Microsoft OneDrive, Microsoft Outlook, Podio, Sync

Q. What level of support does Hightail offer?

Hightail offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials