About HappyFox Help Desk
HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues, fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
<strong>Quick Facts</strong>
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial
Pricing starting from:
US$29,00/month
- Free Trial
- Subscription
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Key benefits of HappyFox Help Desk
1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$29,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of HappyFox Help Desk: 93
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Assignment Management
- Authentication
- Automated Routing
- Automatic Call Distribution
- Automatic Lead Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Scripting
- Call Tracking
- Case Management
- Cataloging/Categorization
- Categorisation/Grouping
- Collaboration Tools
- Complaint Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Synchronization
- Decision Support Software
- Discussions / Forums
- Document Storage
- Email Management
- Email Response Control
- Email Templates
- Feedback Management
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Indexing
- Interaction Tracking
- Interaction Tracking
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Lead Distribution
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Language
- Negative Feedback Management
- Online Forums
- Performance Metrics
- Project Management
- Project Time Tracking
- Queue Management
- Real Time Notifications
- Real-Time Chat
- Recurring Issues
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- Scheduled / Automated Reports
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third Party Integrations
- Ticket Management
- Time Clock
- Widgets
- Workflow Configuration
- Workflow Management
Alternatives
Zendesk
Zoho Desk
LiveAgent
Freshdesk
Reviews
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- Industry: Entertainment
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happyfox is changing the way helpdesk solutions run.
Reviewed on 2018/07/16
Pros
First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.
Cons
It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.
- Industry: Retail
- Company size: 5 001-10 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
HR Help Desk Administrator
Reviewed on 2020/08/28
Pros
We like that it is easy to use. It is rather simple and not overly complicated.
Cons
The reporting is very challenging. I wish they had better reporting capabilities.
I
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DO NOT PURCHASE HAPPYFOX
Reviewed on 2016/12/11
We have had a most unfortunately experience with Happyfox, We contacted them as their product...
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Pros
Great looking product
Good website
Good information
Cons
Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.
- Industry: Real Estate
- Company size: 51-200 Employees
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Tool - Great Support
Reviewed on 2021/01/05
We needed something to automate our onboarding process among many other things. This tool will...
We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.
Pros
I have had a great experience with HappyFox team members since I started the free trial. We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
Cons
Somewhat difficult to build if you aren't an IT or engineering kind of person, but they helped and I will have access to support as we add different features.
- Industry: Retail
- Company size: 1 001-5 000 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Customizable to every need
Reviewed on 2020/09/11
The customer service from the team is beyond exceptional. Best ever.
The customer service from the team is beyond exceptional. Best ever.
Pros
It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.
Cons
It is difficult to set up but the team is very helpful.
HappyFox Help Desk FAQs
Below are some frequently asked questions for HappyFox Help Desk.Q. What type of pricing plans does HappyFox Help Desk offer?
HappyFox Help Desk offers the following pricing plans:
- Starting from: US$29,00/month
- Pricing model: Subscription
- Free Trial: Available
There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.
Q. What are the main features of HappyFox Help Desk?
We do not have any information about HappyFox Help Desk features
Q. Who are the typical users of HappyFox Help Desk?
HappyFox Help Desk has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does HappyFox Help Desk support?
HappyFox Help Desk supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does HappyFox Help Desk support mobile devices?
HappyFox Help Desk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HappyFox Help Desk integrate with?
HappyFox Help Desk integrates with the following applications:
Batchbook, Bigcommerce, Facebook, FreshBooks, Google Workspace, HappyFox Chat, Highrise, Insightly, Jira, Keap, LogMeIn Rescue, Magento Commerce, Mailchimp, Nicereply, Olark, OneLogin, Pipedrive, Salesforce Sales Cloud, Shopify, SmartSignin, SnapEngage, SugarCRM, SurveyMonkey, Twilio Voice, Twitter, WordPress, Zapier, Zoho CRM
Q. What level of support does HappyFox Help Desk offer?
HappyFox Help Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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