HappyFox Help Desk

HappyFox Help Desk

4.6 (92)
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Helpdesk, customer support software

About HappyFox Help Desk

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues, fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.

<strong>Quick Facts</strong>
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial


Key benefits of HappyFox Help Desk

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation


Images

HappyFox Help Desk Software - iOS Mobile Help Desk
HappyFox Help Desk Software - iOS Open Ticket
HappyFox Help Desk Software - iPad Ticket Message
HappyFox Help Desk Software - iPad Ticket Menu
HappyFox Help Desk Software - Android Pending tickets
HappyFox Help Desk Software - Android Ticket Update
HappyFox Help Desk Software - Mobile Knowledge Base
HappyFox Help Desk Software - Community Forum Software
HappyFox Help Desk Software - Happyfox FAQ
HappyFox Help Desk Software - Tickets Mass Action
HappyFox Help Desk Software - Ticket auto-assignment
HappyFox Help Desk Software - Multilingual Help Desk Software
HappyFox Help Desk Software - Automate with smart-rules
HappyFox Help Desk Software - Help Desk Reports
HappyFox Help Desk Software - Happyfox support tickets View
HappyFox Help Desk Software - Task Management
HappyFox Help Desk Software - HappyFox Ticket view
HappyFox Help Desk Software - Quick Preview
View 20 more
HappyFox Help Desk video
HappyFox Help Desk video
HappyFox Help Desk Software - iOS Mobile Help Desk
HappyFox Help Desk Software - iOS Open Ticket
HappyFox Help Desk Software - iPad Ticket Message
HappyFox Help Desk Software - iPad Ticket Menu
HappyFox Help Desk Software - Android Pending tickets
HappyFox Help Desk Software - Android Ticket Update
HappyFox Help Desk Software - Mobile Knowledge Base
HappyFox Help Desk Software - Community Forum Software
HappyFox Help Desk Software - Happyfox FAQ
HappyFox Help Desk Software - Tickets Mass Action
HappyFox Help Desk Software - Ticket auto-assignment
HappyFox Help Desk Software - Multilingual Help Desk Software
HappyFox Help Desk Software - Automate with smart-rules
HappyFox Help Desk Software - Help Desk Reports
HappyFox Help Desk Software - Happyfox support tickets View
HappyFox Help Desk Software - Task Management
HappyFox Help Desk Software - HappyFox Ticket view
HappyFox Help Desk Software - Quick Preview

Not sure about HappyFox Help Desk? Compare with a popular alternative

HappyFox Help Desk

4.6 (92)
VS.
Highly reviewed

Starting Price

US$39.00
month
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month

Pricing Options

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Features

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116

Integrations

44
85

Ease of Use

4.5 (92)
4.5 (3,289)

Value for Money

4.5 (92)
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Customer Service

4.6 (92)
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Reviews

Overall rating

4.6 /5
(92)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 92
Kevin
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Power User - HAPPY FOX, has allowed us to scale fast!

Reviewed on 2021/10/14

I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing...

I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision.

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles.

All throughout, the care of the HF employees is what truly stood out. [SENSITIVE CONTENT] with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. [SENSITIVE CONTENT] in Sales was incredibly accommodating and never pushed more products.

I cannot say enough about HF other than - sign up!

Pros

Ease of use, scalability, price, support, integrations, and tools which make sense.

Cons

There is nothing I do not like about Happy Fox.

Amanda
Overall rating
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

HR Help Desk Administrator

Reviewed on 2020/08/28

Pros

We like that it is easy to use. It is rather simple and not overly complicated.

Cons

The reporting is very challenging. I wish they had better reporting capabilities.
I

Alternatives Considered

Zendesk Suite

Reasons for Switching to HappyFox Help Desk

Happyfox could do about 75-80% of the features of the other 2, and was about 10% of the price of the others.
Bernardo
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Amazing at first, until you realize that the develepement stoped

Reviewed on 2018/04/26

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to...

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow.
I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable.
Leaving the service very very very disapointed.

Pros

- Plenty of integrations
- Very customizable
- The support is very good, they don't mind to spend time until your problem is solved

Cons

- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks
- Customization is very painful, not intuitive, complex, little bugs in several functions
- Expensive against other similar products
- No updates, development is stuck for years now (monolithic service)
- Reports don't work, it's is impossible to extract relevant data about overall performance
- Cannot export tickets in full, only the original fist message (this is very disappointing)
- Faced several downtime in which was impossible to access the platform and manage tickets

Verified Reviewer
Overall rating
  • Industry: Law Practice
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Strong Ticketing System

Reviewed on 2019/07/30

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly...

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.

Pros

Happyfox sets out what it is meant to do - a strong, automated ticketing system.

Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.

Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).

Cons

A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features.

It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.

Chris
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Exacta Review of HappyFox

Reviewed on 2021/04/08

I like a streamlined, easy to use clean interface. This is what happyfox is.

I like a streamlined, easy to use clean interface. This is what happyfox is.

Pros

It's a no nonsense, easy to use platform. Administration is easy.

Cons

Somewhat limited in features, but not much.

Showing 5 reviews of 92 Read all reviews

HappyFox Help Desk FAQs

Below are some frequently asked questions for HappyFox Help Desk.

HappyFox Help Desk offers the following pricing plans:

  • Starting from: US$39.00/month
  • Pricing model: Subscription
  • Free Trial: Available

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

HappyFox Help Desk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

HappyFox Help Desk supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

HappyFox Help Desk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

HappyFox Help Desk integrates with the following applications:

Adobe Commerce, Asana, Batchbook, BigCommerce, Chargify, ChartMogul, ClassLink, Commerce Cloud, Dialpad, FreshBooks, FullContact, GitLab, Google Workspace, HappyFox Chat, Highrise, HubSpot Service Hub, Insightly, Jira, JustCall, Keap, LogMeIn Rescue, Mailchimp, Meta for Business, Microsoft Teams, Mixpanel, Nicereply, Okta, Olark, OneLogin, PagerDuty, Pipedrive, Salesforce Sales Cloud, Shopify, SmartSignin, SnapEngage, Stripe, SugarCRM, SurveyMonkey, Twilio, Twitter/X, WordPress, Wrike, Zapier, Zoho CRM

HappyFox Help Desk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for HappyFox Help Desk.