HappyFox

Helpdesk, customer support software

4,6 /5 (81 reviews) Write a Review!

HappyFox Overview

What is HappyFox?

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues, fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.

Quick Facts
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial

HappyFox Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Subscription
Value for money

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.


HappyFox Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 17 others, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Media

iOS Mobile Help Desk
iOS Open Ticket
iPad Ticket Message
iPad Ticket Menu
Android Pending tickets
Android Ticket Update
Mobile Knowledge Base
Community Forum Software
Happyfox FAQ
Tickets Mass Action
HappyFox video HappyFox screenshot: iOS Mobile Help Desk HappyFox screenshot: iOS Open Ticket HappyFox screenshot: iPad Ticket Message HappyFox screenshot: iPad Ticket Menu HappyFox screenshot: Android Pending tickets HappyFox screenshot: Android Ticket Update HappyFox screenshot: Mobile Knowledge Base HappyFox screenshot: Community Forum Software HappyFox screenshot: Happyfox FAQ HappyFox screenshot: Tickets Mass Action

HappyFox Reviews

HappyFox Reviews

Overall rating
4,6
/
5
Excellent
55

Very good
21

Average
2

Poor
2

Terrible
1

Value for Money
4,5
Features
4,3
Ease of Use
4,5
Customer Support
4,6
94% recommended this app
Abimbola K.

Happyfox is changing the way helpdesk solutions run.


Amanda K.

HR Help Desk Administrator


Richard T.

DO NOT PURCHASE HAPPYFOX

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.


Verified Reviewer

Customizable to every need

The customer service from the team is beyond exceptional. Best ever.


Verified Reviewer

"happy" with Happy Fox


Abimbola K.
Industry: Entertainment
Company size: 51-200 Employees

Happyfox is changing the way helpdesk solutions run.

Used Daily for 6-12 months
Reviewed on 2018/07/16
Review Source: Capterra

Pros

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Cons

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amanda K.
Industry: Retail
Company size: 5 001-10 000 Employees

HR Help Desk Administrator

Used Daily for 1+ year
Reviewed on 2020/08/28
Review Source: Capterra

Pros

We like that it is easy to use. It is rather simple and not overly complicated.

Cons

The reporting is very challenging. I wish they had better reporting capabilities.
I

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Richard T.
Industry: Hospitality
Company size: 11-50 Employees

DO NOT PURCHASE HAPPYFOX

Used Daily for 1-5 months
Reviewed on 2016/12/11
Review Source: SoftwareAdvice

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Pros

Great looking product
Good website
Good information

Cons

Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Retail
Company size: 1 001-5 000 Employees

Customizable to every need

Used Weekly for 1-5 months
Reviewed on 2020/09/11
Review Source: Capterra

The customer service from the team is beyond exceptional. Best ever.

Pros

It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.

Cons

It is difficult to set up but the team is very helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Legal Services
Company size: 201-500 Employees

"happy" with Happy Fox

Used Daily for 2+ years
Reviewed on 2018/12/30
Review Source: Capterra

Pros

With a ton of new features, Happyfox is a step above the rest for ticketing and knowledge bases. Some key features/pros are -

Support request from multiple channels.
Tiered agent/administrator roles
Automation features - auto ticket creation, time spent, canned actions, etc.
Great integration options with other software
Custom SLA and Reporting tools.

Cons

The tool to build out knowledge Base articles is a little lackluster. it can be tedious to build out the KBs. It looks like most future enhancements are also being placed at a higher pay tier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,5/10
Based on 81 user ratings
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HappyFox Pricing

HappyFox Pricing

Starting from
US$29,00/month
Free Trial
Subscription
Value for money

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

Value for Money
4,5/5
Based on 81 user ratings
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HappyFox Features

HappyFox Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,3/5
Based on 81 user ratings
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Categories

Additional information for HappyFox

Additional information for HappyFox

Key features of HappyFox

  • Advanced Search
  • CRM Integration
  • Canned actions
  • Community Forum
  • Convert emails into tickets
  • Custom fields
  • Escalate tickets
  • Group Contacts
  • In-depth reporting
  • Intutive user interface
  • Knowledge base & FAQ
  • Live Chat Integration
  • Merge Tickets
  • Native Mobile Apps
  • Personalize Queue
  • REST API
  • SLA Management
  • SSO: Google & SAML
  • Scheduled Reports
  • Smart rules for automation

Benefits

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation

HappyFox FAQs

HappyFox FAQs

Below are some frequently asked questions for HappyFox.

Q. What type of pricing plans does HappyFox offer?

HappyFox offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

Q. What are the main features of HappyFox?

HappyFox offers the following features:

  • Advanced Search
  • CRM Integration
  • Canned actions
  • Community Forum
  • Convert emails into tickets
  • Custom fields
  • Escalate tickets
  • Group Contacts
  • In-depth reporting
  • Intutive user interface
  • Knowledge base & FAQ
  • Live Chat Integration
  • Merge Tickets
  • Native Mobile Apps
  • Personalize Queue
  • REST API
  • SLA Management
  • SSO: Google & SAML
  • Scheduled Reports
  • Smart rules for automation

Q. Who are the typical users of HappyFox?

HappyFox has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does HappyFox support?

HappyFox supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. What type of pricing plans does HappyFox offer?

HappyFox has the following pricing plans:

Subscription

Q. Does HappyFox support mobile devices?

HappyFox supports the following devices:

Android, iPhone, iPad

Q. What other apps does HappyFox integrate with?

HappyFox integrates with the following applications:

Batchbook, Clearlogin, Customer Thermometer, HappyFox Chat, Help Desk Migration, HelpOnClick Live Chat Software, LogMeIn Rescue, ProjectManager.com, Slack, Zoho SalesIQ

Q. What level of support does HappyFox offer?

HappyFox offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials