About KronoDesk

KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end

KronoDesk is for anyone who has to provide support to their customers. It provides an easy to use customer portal where customers can come and see articles and information posted from other users as well as log help desk tickets when they need assistance.

For support teams, it offers the tools needed to answer customer support enquires, write articles that solve common problems and monitor customer forums to help customers when they get in trouble.

KronoDesk integrates easily into any business environment, it has a powerful theming engine to make it fit into the business website and company look and feel, and has an email integration capability to turn emails from customers into support tickets automatically.

Pricing starting from:

US$19,99/month

  • Free Trial
  • Subscription

Key benefits of KronoDesk

  • Simple, modern design that works across all devices.

  • Full theming and white labeling to integrate with your company website.

  • Auto-suggest answers when customers create tickets.

  • Helpdesk tickets can be opened and replied to via email.

  • Powerful customizations to tailor all parts of KronoDesk to your needs.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

    Supported Languages

    English

    Pricing starting from:

    US$19,99/month

    • Free Trial
    • Subscription

    Images

    Support customer portal, lets users see recent articles, search for answers and see their open help desk tickets
    Help desk ticket list for support agents. Lets them view, sort and filter the tickets
    Customers and support agents can see the conversation between users and support personnel at all times, with internal notes available for internal personnel
    Customer support forums that allow your users to help each other. In addition it lets support personnel answer enquires that benefit all customers
    Integrated knowledge base of common problems and their solutons
    The automatic suggestion engine matches the keywords in a user's help desk ticket and suggests matching answers
    Rich test formatting, screenshot capture and auto-highlighting for ease of use
    Easy drag and drop rebranding engine that lets you white-label KronoDesk to fit into your company's website and online presence
    View 9 more
    KronoDesk video
    KronoDesk video
    KronoDesk video
    KronoDesk screenshot: Support customer portal, lets users see recent articles, search for answers and see their open help desk tickets KronoDesk screenshot: Help desk ticket list for support agents. Lets them view, sort and filter the tickets KronoDesk screenshot: Customers and support agents can see the conversation between users and support personnel at all times, with internal notes available for internal personnel KronoDesk screenshot: Customer support forums that allow your users to help each other. In addition it lets support personnel answer enquires that benefit all customers KronoDesk screenshot: Integrated knowledge base of common problems and their solutons KronoDesk screenshot: The automatic suggestion engine matches the keywords in a user's help desk ticket and suggests matching answers KronoDesk screenshot: Rich test formatting, screenshot capture and auto-highlighting for ease of use KronoDesk screenshot: Easy drag and drop rebranding engine that lets you white-label KronoDesk to fit into your company's website and online presence

    Features

    Total features of KronoDesk: 53

    • API
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Alerts/Notifications
    • Categorisation/Grouping
    • Client Portal
    • Commenting / Notes
    • Configurable Workflow
    • Content Library
    • Content Management
    • Customizable Branding
    • Customizable Categories
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Email Alerts
    • Email Management
    • Email Templates
    • Employee Self Service
    • Event Triggered Actions
    • Filtering
    • Forum / Discussion Board
    • Full Text Search
    • Help Desk Management
    • Historical Reporting
    • Interaction Tracking
    • Labeling
    • Lead Distribution
    • Mobile Access
    • Multi-Language
    • Online Forums
    • Performance Metrics
    • Prioritization
    • Project Management
    • Real-time Updates
    • Reporting & Statistics
    • Request Assignment
    • Rich Text Editor
    • SEO Management
    • Search/Filter
    • Self Service Portal
    • Semantic Search
    • Subscription Management
    • Summary Reports
    • Support Ticket Management
    • Support Ticket Tracking
    • Task Management
    • WYSIWYG Editor
    • Workflow Management
    • XML / RSS

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    Reviews

    Overall rating

    3,5 /5
    (4)
    Value for Money
    4/5
    Features
    2,5/5
    Ease of Use
    4,3/5
    Customer Support
    4,3/5

    Already have KronoDesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Ramses M.
    Overall rating
    • Industry: Utilities
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    User friendly

    Reviewed on 2020/04/05

    Excellent product; happy to be a 5 year user. Looking forward for new features.

    Excellent product; happy to be a 5 year user. Looking forward for new features.

    Pros

    It's an excellent software and targeted all of our company needs for tracking of tickets.

    Cons

    Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.

    Eric bailey
    Overall rating
    • Review Source

    Overall rating

    Solid Helpdesk Software

    Reviewed on 2013/11/27

    It provides all the functionality that is needed to run a helpdesk off of and for the tracking,...

    It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

    Pros

    Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

    Cons

    I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

    Zach S.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    My review of Kronos

    Reviewed on 2016/12/01

    It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.

    A...

    It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.

    A few times I did have issues searching for tickets, but other than that, no real complaints.

    Pros

    Ease of creating tickets

    Cons

    The search feature, lack of usable bonus features.

    Response from Inflectra

    Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!

    Eric B.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Solid helpdesk software

    Reviewed on 2013/05/15

    Good software, it is still a "young" software and I didn't get a chance to try the compatibility or...

    Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

    Pros

    It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

    Cons

    I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

    Response from Inflectra

    Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.

    KronoDesk FAQs

    Below are some frequently asked questions for KronoDesk.

    KronoDesk offers the following pricing plans:

    • Starting from: US$19,99/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    The KronoDesk SaaS edition is priced by number of support agent users, starting at $19.99 / support agent / month, with increasing discounts for more support agents. Starter: $19.99/user/month 3-user: $23.33/user/month 5-user: $19.99/user/month 10-user: $15.99/user/month 20-user: $9.99/user/month 30-user: $8.66/user/month 50-user: $6.79/user/month 100-user: $5.99/user/month

    We do not have any information about KronoDesk features

    KronoDesk has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    KronoDesk supports the following languages:

    English

    KronoDesk supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    KronoDesk integrates with the following applications:

    Microsoft 365, SpiraPlan, SpiraTeam, SpiraTest

    KronoDesk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

    Related categories

    See all software categories found for KronoDesk.