ClickDesk

ClickDesk

Live chat for customer support

3.7/5 (18 reviews)

ClickDesk Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.

The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

Pricing

Starting from
$15/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

ClickDesk Reviews

Overall rating
3.7/5
72% positive reviews
6
Excellent
7
Very good
1
Average
1
Poor
3
Terrible

Cloud internet help

Used Daily for 1+ year
Reviewed on 2018/04/07
Review Source: Capterra

This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

Pros

What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

Cons

What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Elizabeth W.

Cost Effective Chat Service

Used Daily for 2+ years
Reviewed on 2019/01/15
Review Source: Capterra

Pros

Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

Cons

Would benefit from a screen-sharing or file-sharing feature.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
Aaron C.

Great way for social connections and messaging

Used Daily for 6-12 months
Reviewed on 2018/07/25
Review Source: Capterra

Pros

Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

Cons

A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Luciano G.

Useful

Reviewed on 2015/09/18
Review Source

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

Pros

Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Cons

Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Rating breakdown

Value for Money
Ease of Use
Customer Support

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

Reviewed on 2018/04/05
Review Source: Capterra

Pros

Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers!
Good for the small business helpdesk.

Cons

Cost is expensive
Customer support takes more than 7 days for the reply back to your tickets.
Overall quality is poor due to customer support is poor!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

ClickDesk Pricing

Starting from
$15/month
Pricing options
Free Trial
Subscription
Value for money

ClickDesk is priced per operator per month.

Free: free for 10 users

Lite: $14.99/month/agent

Pro: $24.99/month/agent

Enterprise: $39.99/month/agent

A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).

ClickDesk Features

  • API
  • Chat
  • Contact History
  • Email Integration
  • Instant Messaging
  • Prioritizing
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Customizable Branding
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Real Time Monitoring
  • Reporting & Statistics
  • Workflow Management

Additional information for ClickDesk

Key features of ClickDesk

  • Activity tracking
  • Archiving & retention
  • Browser/VoIP phone
  • Canned responses
  • Chat
  • Chat transcript
  • Chat transfer
  • Collaboration tools
  • Computer telephony
  • Contact history
  • Convert offline chats to tickets
  • Custom forms
  • Customer experience management
  • Customizable templates
  • Data import/export
  • Email integration
  • Employee management
  • File transfer
  • Filtered views
  • Geographic maps
  • Geolocation
  • Help desk management
  • IM Integration - Google Talk and Skype
  • Incident management
  • Instant messaging
  • Lead assignment
  • Live / video conferencing
  • Local access numbers in 40 countries
  • Multi-language
  • Performance reports
  • Permission management
  • Prioritizing
  • Project notes
  • Real time data
  • Real time reporting
  • Receiving
  • Role-based permissions
  • Search functionality
  • Social media integration
  • Social toolbar
  • Status reporting
  • Summary reports
  • Support ticket tracking
  • Surveys & feedback
  • Tagging
  • Third party integration
  • Ticket management
  • Two-way audio & video
  • Visitor tracking
  • Voice chat
  • Widgets

Benefits

  • Cloud-based application: No hassle of software or hardware installation.

  • Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype

  • Voice Chat: Customers call through an integrated Browser Phone including free local access numbers in 40 countries.

  • Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.

  • Social Toolbar: Visitors can tweet about the brand or like the business Facebook page from the chat window.

  • ClickDesk FAQs

    Below are some frequently asked questions for ClickDesk.

    Q. What type of pricing plans does ClickDesk offer?

    ClickDesk offers the following pricing plans:

    Starting from: $15/month

    Pricing model: Subscription

    Free Trial: Not Available

    ClickDesk is priced per operator per month.

    Free: free for 10 users

    Lite: $14.99/month/agent

    Pro: $24.99/month/agent

    Enterprise: $39.99/month/agent

    A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).

    Q. What are the main features of ClickDesk?

    ClickDesk offers the following features:

    • Activity tracking
    • Archiving & retention
    • Browser/VoIP phone
    • Canned responses
    • Chat
    • Chat transcript
    • Chat transfer
    • Collaboration tools
    • Computer telephony
    • Contact history
    • Convert offline chats to tickets
    • Custom forms
    • Customer experience management
    • Customizable templates
    • Data import/export
    • Email integration
    • Employee management
    • File transfer
    • Filtered views
    • Geographic maps
    • Geolocation
    • Help desk management
    • IM Integration - Google Talk and Skype
    • Incident management
    • Instant messaging
    • Lead assignment
    • Live / video conferencing
    • Local access numbers in 40 countries
    • Multi-language
    • Performance reports
    • Permission management
    • Prioritizing
    • Project notes
    • Real time data
    • Real time reporting
    • Receiving
    • Role-based permissions
    • Search functionality
    • Social media integration
    • Social toolbar
    • Status reporting
    • Summary reports
    • Support ticket tracking
    • Surveys & feedback
    • Tagging
    • Third party integration
    • Ticket management
    • Two-way audio & video
    • Visitor tracking
    • Voice chat
    • Widgets

    Q. Who are the typical users of ClickDesk?

    ClickDesk has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does ClickDesk support?

    ClickDesk supports the following languages:

    English

    Q. What type of pricing plans does ClickDesk offer?

    ClickDesk has the following pricing plans:

    Subscription

    Q. Does ClickDesk support mobile devices?

    We do not have any information about what devices ClickDesk supports

    Q. What other apps does ClickDesk integrate with?

    ClickDesk integrates with the following applications:

    Akita, Capsule, Chargify, Constant Contact, Help Scout, LearningCart, Nimble, Vision Helpdesk, Zendesk, Zoho CRM

    Q. What level of support does ClickDesk offer?

    ClickDesk offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials