Vend

Vend

Run the world's best retail with Vend point-of-sale system.

4.3/5 (205 reviews)

Vend Overview

Vend is the one POS system for retail success, from 1 store to 100+. It’s used by retailers of all types and sizes to create the ultimate customer experience, and manage sales, inventory, customers and more.

It’s fast, intuitive and works on any device, so you can focus on making your customers happy and not on your technology. Whether you’re on a Mac, PC or iPad, Vend’s responsive sell screen works beautifully and looks great. Vend works offline so you can continue selling even when the internet goes down. Vend automatically resyncs your sales once you’re back up online.

Vend works with a wide range of hardware. Simply plug in a network receipt printer, connect a barcode scanner, and you’re set. It might even work with printers, cash drawers & barcode scanners you already own.

*NEW* Customers can check into your store on their mobile phone and pay using their PayPal account. Reach over 100 million PayPal users and get to know your customers better.

Take a free 30-day trial of Vend today. No credit card required. No commitments.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

Vend Reviews

Overall rating
4.3/5
86% positive reviews
120
Excellent
57
Very good
14
Average
3
Poor
11
Terrible
Darrel W.

Awesome POS system

Used Daily for 2+ years
Reviewed on 2018/10/10
Review Source: Capterra

Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened of computers. We also have a sister business that is totally different......but we're able to integrate our loyalty program using VEND, and it's easy for each business to personalize the system.

Pros

I spent several months reviewing POS to replace our existing system---being cloud based and integrating with Shopify were absolute musts. I had narrowed it down to two, Vend being one. Since we are a non-profit they gave us a discount, which clinched the deal, but Vend also had acouple features we liked that the other one didn't. Once it was approved, I spent a month or so converting all of our products (about 3000), customers (over 3000) and vendors (a few hundred) into the new system, using CSV files, as well as changing the way departments and categories worked----much more closely to how we operate than our old system allowed. Five days after we went live, I went on a ten day vacation to Europe. All my employees said it was really easy to learn and navigate (and the few questions they had were quickly answered by their 24/7 help). They're are always making improvements and updates.

Cons

Their e-commerce platform comes as part of our package, but at the time we signed up (two years ago), it was still pretty plain, so we're still paying for a separate Shopify account (it integrates quite well with Shopify, so I haven't been in a hurry to switch over anyway). At some point I'll probably take a closer look and see if switching over makes sense.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James D.

So easy to use, even my Grandma could use it.

Used Daily for 6-12 months
Reviewed on 2018/07/29
Review Source: SoftwareAdvice

love using Vend. Its simplicity allows for quick training of new employees of all technological experience. However, the best feature is the ability to use it during an internet outage. We had this happen a few times where the internet went out, yet we were still able to conduct transactions. With our old POS system, an internet outage meant we had to close until the internet was restored. With Vend, there was no wait. We were still able to process sales and didn’t lose money. However, the lack of Priority Phone Support, while we haven’t yet needed it, is a little disconcerting. Adding this to all of the plans would create a near-perfect system.

Pros

absolutely love the ease of use of Vend. While I myself am rather technologically literate, some of my employees are not. However, because of how easy Vend is to use, they picked up on how to use it within an hour. I do also love the cloud services and their ability to keep running even through an internet outage. I did like that I had the ability to try out the product before purchasing. I realized within minutes that I preferred it so much more than my previous POS system. My favorite aspects are the value and price. You seem to get so much product at such a cheaper price than its competitors. I also liked that we could use our existing cash drawer and receipt printer with Vend. The loyalty dollars option is not something we currently use, but it is nice to know that we could always opt-in.

Cons

Even though I use Google Chrome as my daily web browser, I am not fond of the fact that this is the only browser that works with Vend. If an update breaks Chrome, then I am left without a POS system. I’m hoping that they fix this and allow other browsers to work with the system. I also do not like the fact that I have to pay an additional cost for Premium Phone Support. If I am paying for your product, I should have support that is available at the highest level and available when I need it. Sometimes, something is so important that it can’t wait for an email support response. This is something that definitely needs fixing.

Response from Lucia

Hey James, we love to hear that retailers love Vend! Thanks for your review of Vend POS − great to hear that training has gone well and that you’ve made good use of our offline mode, it’s really an essential feature for a modern POS. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Leah K.

Tremendous POS

Used Daily for 1+ year
Reviewed on 2018/06/06
Review Source: Capterra

1. Easy, simple online storefront integration. This has increased our sales and has allowed us to make sales to a wider customer base.
2. Inventory movement transparency. Our former software solution was impossible to use in any way that allowed us to view historic inventory movements, as it didn't include any type of purchase order system; inventory had to be updated item by item manually.
3. Inventory valuation. The ability of Vend to average out our costs means that we have a real-time view of the value of our stock at any and all times.

Pros

The software is easy to use and incredibly user friendly, and is consistently being updated with new features and improvements to old ones. It offers a full-scope inventory management experience. It makes it easy for us to take our shop on the go, as we sell at numerous trade shows and conventions.

Cons

There are still some features missing, or which I would term incomplete, but as Vend is relatively new and the team is constantly working on releasing updates, I have every confidence that these are cases where it is just a matter of time. It is somewhat frustrating at times that there are some issues where internet connectivity issues can cause hiccups in the system that then need to be fixed on the back end by support, but these are few and far between.

Response from Vend

Hey Leah, thanks for taking the time to review Vend POS! It's wonderful to hear that you're so delighted with the software. Thank you for also appreciating that our team are working on making Vend even better and creating terrific new features to make running a retail business easy. If you have any specific features you would like to request or feedback for our team please submit a ticket using the follow link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Julia P.

It's been awesome..we have greatly enjoyed VEND and would highly recommend it to anyone!

Used Daily for 1+ year
Reviewed on 2018/06/07
Review Source: Capterra

ease of set up , ease of running

Pros

It's a very intuitive program for staff to use...accross our 7 locations staff was able to learn and use the program immediately

setting up the sell screen, buttons, keys and departments was easy to do with the help of the online tutorials and some tips from customer service, as well price changes and new products are easily added and adjusted.

the real time information that I am able to easily access at my office to see what's going on is great....i am able to compare outlets performance side by side

I was able to, relatively easily, import a large data base of existing gift certificates to use on the new system...

Cons

There is some information/data that i would like to be able to be put in a report/receipt , that function is currently unavailable...discount reports and the gift certificate number showing on the purchase receipt...

we have had some hiccups with the bluetooth connections with the printers

and some problems with speed and button response, but did find that updates tended to fix that problem...

wish there was a way to access my stores through my phone, perhaps by an administrator app of some kind...

Response from Vend

Hey Julia, thank you for your review and high recommendation of Vend POS! Delighted to hear that you're so pleased with using Vend point of sale software to run your business and thanks for your feedback as well. If you require assistance with your hardware I recommend contacting our support team for assistance. You can submit a ticket or a feature request anytime with this link here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jennifer B.

Vend is user-friendly and has been and easy transition for myself and my employees.

Used Daily for 2+ years
Reviewed on 2018/06/13
Review Source: Capterra

Pros

I LOVE the fact that I can see a photo of the product, since my DIY store is very visually based. I like that it is so easy to add or delete users. This helps when I have staff change and I have to take off employees to add new ones.
I am a very organized person, so the folders really help, along with the color coding of each folder as well.

Cons

I would really like to have more features for the Admin position. I would like to be able to customize the features for what an Admin position would be. I want my manager to be able to add products and be able to do inventory. Also it would be really nice to be able to void out a transaction that has been closed if a mistake was done, but it seems like I have to refund the items first. Sometimes, customers just decide they don't want to do a project after we have done the transaction. It's rare, but it happens.

Response from Vend

Hey Jennifer, thanks for taking the time to leave us a review! Great to hear that you're loving so many of Vend's features. In terms of customising Amin roles and permissions, you can do this with Vend's Advanced User Permissions which is available on some of our plans. Good news regarding voiding sales ¿ this is really easy to do in the Sales Ledger. Go to https://support.vendhq.com/hc/en-us/articles/227008567-Using-the-Vend-Sales-Ledger and choose 'Voiding Sales' at the top to find out how. If you need any further assistance or have any questions please don't hesitate to reach out to our friendly support team. We're here to help! Best, Lucia (Vend's Community Manager)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Vend Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Free 30-day trial. No credit card required. No commitment.

Vend Features

  • API
  • Customer Database

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Vend

Key features of Vend

  • Customers - Track customers with flexible reporting tools
  • Dashboard - Instant snapshot of all sales & products
  • Inventory - Simple purchase orders, transfers & stock-takes
  • Operates from any device with a web browser
  • Payments - Compatible with credit card & mobile payments
  • Products - Easily add, edit & remove products
  • Simple set up & free 30 day trial
  • Works offline
  • Works with equipment you already own
  • iPad POS - free app from the App Store

Benefits

* Create memorable customer experiences and seamless sales in-store, online or on-the-go.
* Open an online store in minutes with Vend Ecommerce. Never oversell with seamless inventory syncing across all of your channels.
* Choose from the world’s leading providers for integrated payments, or stick with what you currently have. However your customers choose to pay, you can easily make the sale with Vend.
* Improve efficiency, automate your hardest jobs and gain visibility into your stock with Vend inventory management.
* Build your customer database and increase your customer loyalty with Vend.
* Take the guesswork out of retail with Vend reporting, and get actionable insights into your key numbers.
* Add-ons for every industry mean you can unlock the power of the cloud with Vend.

Vend FAQs

Below are some frequently asked questions for Vend.

Q. What type of pricing plans does Vend offer?

Vend offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Available

Free 30-day trial. No credit card required. No commitment.

Q. What are the main features of Vend?

Vend offers the following features:

  • Customers - Track customers with flexible reporting tools
  • Dashboard - Instant snapshot of all sales & products
  • Inventory - Simple purchase orders, transfers & stock-takes
  • Operates from any device with a web browser
  • Payments - Compatible with credit card & mobile payments
  • Products - Easily add, edit & remove products
  • Simple set up & free 30 day trial
  • Works offline
  • Works with equipment you already own
  • iPad POS - free app from the App Store

Q. Who are the typical users of Vend?

Vend has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Vend support?

Vend supports the following languages:

English

Q. What type of pricing plans does Vend offer?

Vend has the following pricing plans:

Subscription

Q. Does Vend support mobile devices?

Vend supports the following devices:

iPad

Q. What other apps does Vend integrate with?

Vend integrates with the following applications:

Collect Loyalty, Deputy, Orderhive, QuickBooks Online, Stitch Labs, Timely, Unleashed Software, Workato, Xero, ecomdash

Q. What level of support does Vend offer?

Vend offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials