Twilio

4,5 (394)
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Build, Scale, and Operate Customized Communication Solutions
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About Twilio

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Pricing starting from:

US$0,01

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Twilio

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Argentina, Australia, Austria, Brazil, Canada and 15 others

Supported Languages

English

Pricing starting from:

US$0,01

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Twilio

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Features

Total features of Twilio: 82

  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio/Video Conferencing
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Campaign Management
  • Campaign Segmentation
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Management
  • Data Management
  • Device Management
  • Event Triggered Actions
  • Fax Management
  • For Small Businesses
  • IVR/Voice Recognition
  • Inbound Call Center
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • ROI Tracking
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Shortcodes
  • Status Tracking
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Unified Communications
  • Video Conferencing
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

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Reviews

Overall rating

4,5 /5
(394)
Value for Money
4,3/5
Features
4,6/5
Ease of Use
4,2/5
Customer Support
4,2/5

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Showing 5 reviews of 394 Read all reviews
Showing 5 reviews of 394
Sam
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Twilio is great, but the learning curve is greater

Reviewed on 2022/06/07

Because I don't make any changes to Twilio on my own, the barrier to entry requires me to rely on...

Because I don't make any changes to Twilio on my own, the barrier to entry requires me to rely on third-party developers to fulfill all my requests due to my technological limitations.

While this could be considered a good thing, as most business owners should not be screwing around with their phone system, it does mean that I need to be reliant on a third party to help make the Twilio implementation I dream up.

When everything is set up correctly, I never have issues with Twilio. That level of reliability means a lot when it comes to a business phone system. Because of this, I wholeheartedly recommend Twilio to any business. Just be prepared to take a deep dive into the learning curve or hire a third party.

Pros

Twilio has set the bar pretty high with the customizability of telephony. You can do incredible things with Twilio. From a simple phone tree to complex actions that integrate other applications with the likes of Zapier and other no-code services, the sky is the limit for most small business owners to create great solutions.

Cons

The downside is the learning curve. In comparison, I consider myself tutorial literate when coding and setting systems up. I can't seem the find the ability to build proficiency in Twilio. And while this is my own doing, it is my only con.

Twilio is incredible. For whatever reason, I have difficulty handling the tweaking on my own.

Pius
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Twilio

Reviewed on 2022/05/07

Twilio helps me send transactional SMS messages to my users, which is its important role for my...

Twilio helps me send transactional SMS messages to my users, which is its important role for my business and it nails this. However, to get more out of it, I use it for marketing to certain user segments as well and it performs brilliantly. Overall, I am happy with Twilio.

Pros

Twilio easily integrates with multiple 3rd party services out there. With a simple Zap in Zapier, you can build multiple workflows that trigger operations on your Twilio accounts such as sending out mass SMS or transactional SMS to customers.
Twilio has exceptional deliverability in so many countries around the world. So no matter where your recipient is, Twilio can pretty much reach them.

Cons

Twilio has a steep learning curve if you do intend to get the most out of the products. You can cover a lot with simple API and Zapier, but to get the most from it using "Programmable Communications" needs some level of expertise. And this is where Twilio really showcases its powers. Unfortunately without a certain level of expertise, you will not get to that. Personally, as a NoCode builder, to overcome this I had to hire an expert to help me get the most out of Twilio.

Alternatives Considered

MessageBird

Reasons for Switching to Twilio

Twilio was much easier to integrate with my existing stack of Bubble, Zapier, and Airtable.
Or
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Great API. Terrible Support

Reviewed on 2019/12/04

Overall I'm happy with the product but when something goes wrong you're all alone.

Overall I'm happy with the product but when something goes wrong you're all alone.

Pros

Twilio's API for SMS / Voice is by far the easiest we've used in our company. Their documentation is great and complete.

Cons

Twilio dashboard is good but not perfect. You can't load logs for long periods (like 2+ months) and when you try you get an exception. When I brought it up with their support they completely ignored my comment. Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

Cameron
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good for business, not so much for residential use

Reviewed on 2022/12/31

Twilio was good, but I ended up moving to Voip.ms because of the better residential support Voip.ms...

Twilio was good, but I ended up moving to Voip.ms because of the better residential support Voip.ms has.

Pros

Intuitive web user interfaceAmazing and responsive customer support

Cons

Tailored towards businessesOnly supports the ULAW codec, whereas other VoIP providers are moving towards G.722

Alternatives Considered

Telnyx Suite, VoIP.ms and Nextiva

Reasons for Choosing Twilio

Telnyx and Twilio were very similar, I went with Twilio because it seemed to be more of an established brand.

Switched From

Telnyx Suite

Reasons for Switching to Twilio

I used Twilio in conjunction with Voip.ms, until recently I ported everything over to Voip.ms. Twilio was really cheap, had an intuitive interface, amazing customer support, and seemed to be really reliable.
Bernadette
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing app

Reviewed on 2023/01/30

Twilio has a large customer base and is widely adopted by businesses in a variety of industries,...

Twilio has a large customer base and is widely adopted by businesses in a variety of industries, demonstrating its popularity and effectiveness.

Pros

Twilio has a robust and reliable platform, ensuring high uptime and reliable message delivery.

Cons

Twilio's services can be more expensive than some of its competitors, making it less accessible for some businesses.

Showing 5 reviews of 394 Read all reviews

Twilio FAQs

Below are some frequently asked questions for Twilio.

Twilio offers the following pricing plans:

  • Starting from: US$0,01
  • Free Trial: Available

Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Twilio has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Twilio supports the following languages:

English

Twilio supports the following devices:

Twilio integrates with the following applications:

Freshdesk, NetSuite CRM, Oracle Service, Salesforce Service Cloud, SugarCRM, Zendesk Suite, Zoho CRM

Twilio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Twilio.