About Twilio

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Japan, United States

Supported Languages

English

Images

Twilio Benefits
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Twilio video
Twilio video
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Features

Total features of Twilio: 70

  • 2-Way Messaging
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Application Development
  • Archiving & Retention
  • Audio / Video Conferencing
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Campaign Segmentation
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Management
  • Data Collection
  • Data Management
  • Device Management
  • Event Triggered Actions
  • Fax Management
  • Geotargeting
  • IVR / Voice Recognition
  • Inbound Call Center
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Scheduled Messaging
  • Scheduled Recording
  • Shortcodes
  • Software Development
  • Status Tracking
  • Text to Speech
  • Text-to-Win
  • Unified Communications
  • Visualization
  • Voice Customization
  • Voice Mail
  • Workflow Management

Alternatives

Talkdesk

4,6
#1 Alternative to Twilio
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

GoToConnect

4,5
#2 Alternative to Twilio
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and...

Five9

4,2
#3 Alternative to Twilio
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

MessageBird

4,5
#4 Alternative to Twilio
MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.

Reviews

Overall rating

4,6 /5
(242)
Value for Money
4,3/5
Features
4,6/5
Ease of Use
4,3/5
Customer Support
4,2/5

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Showing 5 reviews of 242
Renan S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The "magical" DIY (Do It Yourself) communication system

Reviewed on 2019/05/19

After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found...

After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found this solution to handle my communications.
It is so flexible,
Although it has been a little bit complicated sometimes to self-learn about online phoning systems it saved me from a lot of hassles I wanted to avoid.
The best benefit you get is the ultra efficient support service

Pros

With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things.
So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS).
The pricing is light and the global user interface makes the whole systme pretty easy to manage.
I only use a few features from the platform but the possibilities are huge ! And they are always working on new services.
And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

Cons

I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed.
I am not sure everybody can do the same without technical skills.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Twilio also has a couple of secret super powers!

Reviewed on 2020/06/28

An amazingly well built product -- we rarely if ever had reliability issues -- the Twilio Functions...

An amazingly well built product -- we rarely if ever had reliability issues -- the Twilio Functions were an especially useful post-purchase feature discovery -- so much so that we still use that even though we don't do any texting.

We also sometimes use FracTEL, since they beat Twilio on pricing 3:1 for 1-800 texts *and* had MMS 1-800 support long before Twilio.

Pros

* super easy to configure multiple accounts for billing purposes

* * Twimlets are a great way to experiment with product &/or prototype quickly - https://www.twilio.com/labs/twimlets

* Twilio functions is amazingly easy way to either extend power of tools such as Zapier &/or avoid having to use AWS Lambda, etc. -- it's a super cool hidden feature - https://www.twilio.com/docs/runtime/functions

* They have an auto-stop feature if you accidentally send too fast -- e.g., we accidentally created an infinite loop of texts between two phone numbers -- which they auto-stopped at about $20 (in three minutes).

There are likely other Twilio features hiding in plain sight -- poke around -- one of those rare cases where reading all the documentation is likely worth it

Cons

* the login process can be annoying
* help sometime takes longer than 24 hours
* configuring multiple sub-accounts is confusing at first
* not all functions can be done via UX -- some require API calls -- curl scripts were our goto

Chirag S.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable text notifications for customers

Reviewed on 2021/02/11

We've had great experience with Twilio. Our users sign up for text notification and we use Twilio...

We've had great experience with Twilio. Our users sign up for text notification and we use Twilio to deliver them information. That experience has been well-received by customers. There's more to Twilio than that but texting is what we use it for. The system barely ever goes down and always shows us accurate information of our usage.

Pros

Barrier to entry is so low; it's so easy to get started with Twilio. It took us one afternoon to test it and we were running production-grade systems the same week using Twilio. It's documentation is so good that we don't need to call into support for anything. Billing is clear and analytics is clear as well. We have enjoyed Twilio.

Cons

There isn't anything I don't like about Twilio. I do feel that Twilio can create widgets for non-technical customers to sign up customers for text notification. We have development staff that understands Twilio well enough. I do see small mom-and-pop shop owners who'd love to keep customers informed of sales through text messaging. If Twilio advertised more or somehow helped such audience, that'll be really neat.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Tyranny of the 2FA gods!

Reviewed on 2018/02/01

Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when...

Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.

Cons

Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them.

I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error.

Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold.

I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Svetla M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

An easy to use sms sending tool, easy to integrate with other solutions

Reviewed on 2021/03/07

Easy to use sms sending solution that integrates well with many third party solutions, for a fair...

Easy to use sms sending solution that integrates well with many third party solutions, for a fair price. Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.

Pros

Twilio is very easy to onboard. Have integrated it with 2 different tools which connected to Twilio and Twilio was sending sms based on data passed by those tools. I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.

Cons

When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue. But otherwise the tool has worked great.

Showing 5 reviews of 242 Read all reviews

Twilio FAQs

Below are some frequently asked questions for Twilio.

Twilio offers the following pricing plans:

  • Starting from: US$0,01
  • Free Trial: Available

Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

We do not have any information about Twilio features

Twilio has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Twilio supports the following languages:

English

Twilio supports the following devices:

Twilio integrates with the following applications:

Freshdesk, NetSuite CRM, Oracle Service, Salesforce Service Cloud, SugarCRM, Zendesk, Zoho CRM

Twilio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Twilio.