Twilio

Build, Scale, and Operate Customized Communication Solutions

About Twilio

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.


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Twilio

4,5 (430)
VS.
Highly reviewed

Starting Price

US$0,01
US$12,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

79
143

Integrations

7
194

Ease of Use

4,2 (430)
4,3 (2 697)

Value for Money

4,3 (430)
4,1 (2 697)

Customer Service

4,1 (430)
4,2 (2 697)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,5 /5
(430)
Value for Money
4,3/5
Features
4,5/5
Ease of Use
4,2/5
Customer Support
4,1/5

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Showing 5 reviews of 430
Renan
Renan
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The "magical" DIY (Do It Yourself) communication system

Reviewed on 2019/05/19

After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found...

After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found this solution to handle my communications.
It is so flexible,
Although it has been a little bit complicated sometimes to self-learn about online phoning systems it saved me from a lot of hassles I wanted to avoid.
The best benefit you get is the ultra efficient support service

Pros

With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things.
So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS).
The pricing is light and the global user interface makes the whole systme pretty easy to manage.
I only use a few features from the platform but the possibilities are huge ! And they are always working on new services.
And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

Cons

I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed.
I am not sure everybody can do the same without technical skills.

Shravya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good cloud communication software

Reviewed on 2023/03/09

Reliable platform

Reliable platform

Pros

I have been using Twilio for our project for more than 2+ years and it offers a great range of API's for integrating video calls, voice calls and translation services, scheduled SMS and emails and many more.

Cons

Developers should carefully understand their system before making modifications.

Mark
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer support is dificult to reach and unresponsive

Reviewed on 2023/10/02

We have been a SendGrid customer for about 7 months. We use the service to handle the transactional...

We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service.

Pros

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

Cons

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Choosing Twilio

Fee structure and reputation for deliver-ability

Switched From

Mailchimp

Reasons for Switching to Twilio

We were already using it for our transactional emails, fee structure and reputation for deliver-ability
Rilwan
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing and the best at the services they provide

Reviewed on 2023/11/17

Pros

We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good.

Cons

Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed.

Cameron
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good for business, not so much for residential use

Reviewed on 2022/12/31

Twilio was good, but I ended up moving to Voip.ms because of the better residential support Voip.ms...

Twilio was good, but I ended up moving to Voip.ms because of the better residential support Voip.ms has.

Pros

Intuitive web user interfaceAmazing and responsive customer support

Cons

Tailored towards businessesOnly supports the ULAW codec, whereas other VoIP providers are moving towards G.722

Alternatives Considered

Telnyx Suite, VoIP.ms and Nextiva

Reasons for Choosing Twilio

Telnyx and Twilio were very similar, I went with Twilio because it seemed to be more of an established brand.

Switched From

Telnyx Suite

Reasons for Switching to Twilio

I used Twilio in conjunction with Voip.ms, until recently I ported everything over to Voip.ms. Twilio was really cheap, had an intuitive interface, amazing customer support, and seemed to be really reliable.
Showing 5 reviews of 430 Read all reviews

Twilio FAQs

Below are some frequently asked questions for Twilio.

Twilio offers the following pricing plans:

  • Starting from: US$0,01
  • Free Trial: Available

Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Twilio has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Twilio supports the following languages:

English

Twilio supports the following devices:

Twilio integrates with the following applications:

Freshdesk, NetSuite CRM, Oracle Service, Salesforce Service Cloud, SugarCRM, Zendesk Suite, Zoho CRM

Twilio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Twilio.