Twilio

4.5 (445)
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Build, Scale, and Operate Customized Communication Solutions

About Twilio

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.


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Twilio

4.5 (445)
VS.
Highly reviewed

Starting Price

US$0.01
US$12.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

72
135

Integrations

7
194

Ease of Use

4.2 (445)
4.3 (2,751)

Value for Money

4.3 (445)
4.1 (2,751)

Customer Service

4.1 (445)
4.2 (2,751)
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Reviews

Overall rating

4.5 /5
(445)
Value for Money
4.3/5
Features
4.5/5
Ease of Use
4.2/5
Customer Support
4.1/5

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Showing 5 reviews of 445
Suzi
Suzi
Overall rating
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Twilio is an excellent tool in relation to quality and price, I recommend it.

Reviewed on 2023/03/28

In generally, companies of any size may stand to gain a significant amount by putting Twilio's...

In generally, companies of any size may stand to gain a significant amount by putting Twilio's powerful communication capabilities into action.

Pros

Twilio allows programmers to effortlessly create and release new forms of communication. Twilio provides a number of application programming interfaces (APIs), software development kits (SDKs), and libraries for adding telephony functionality to software. It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to their own needs.

Cons

Until now, I haven't been able to find a single drawback to using Twilio. My interactions with Twilio have always been positive.

Aseel
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Egypt

Reviewed on 2023/05/11

I benefited a lot from the application, as it provided me with many functions and capabilities that...

I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits..

Pros

I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .

Cons

It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.

Alternatives Considered

CloudTalk

Reasons for Switching to Twilio

Because of its speed and provision of integration in functionality and ease of use and benefit from all its services.
Necati
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Its ok...until you have to deal with the support.

Reviewed on 2023/04/25

Pros

We used Twilio since 2018 (an eternity in the software world). Good API and mostly without any big technical issues.

Cons

There was a big fraud/spam issue on our account. We are pretty sure it was not our fault. But things happened and we lost about 900$ due credit card charging (still no refund from Twilio). Contacted the support but we got only some general advices and they insisted that it was our fault. And apparently it was more important for them that we "Confirm that you will not be disputing the charges with your bank" then finding a solution. After 2 months without any progress, we decided to Switch to Amazon. Our first impression: great support from Amazon!

Denay
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Texting Feature on the Market

Reviewed on 2024/03/28

Pros

Ease of use, suggested helpful 3rd party vendor for implementation, reporting capabilities, and Low Cost Pricing.

Cons

None, there is nothing I have found in the past 9 months working with them that I have had any problems with.

Alternatives Considered

Text-Em-All
Pius
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Twilio

Reviewed on 2022/05/07

Twilio helps me send transactional SMS messages to my users, which is its important role for my...

Twilio helps me send transactional SMS messages to my users, which is its important role for my business and it nails this. However, to get more out of it, I use it for marketing to certain user segments as well and it performs brilliantly. Overall, I am happy with Twilio.

Pros

Twilio easily integrates with multiple 3rd party services out there. With a simple Zap in Zapier, you can build multiple workflows that trigger operations on your Twilio accounts such as sending out mass SMS or transactional SMS to customers.
Twilio has exceptional deliverability in so many countries around the world. So no matter where your recipient is, Twilio can pretty much reach them.

Cons

Twilio has a steep learning curve if you do intend to get the most out of the products. You can cover a lot with simple API and Zapier, but to get the most from it using "Programmable Communications" needs some level of expertise. And this is where Twilio really showcases its powers. Unfortunately without a certain level of expertise, you will not get to that. Personally, as a NoCode builder, to overcome this I had to hire an expert to help me get the most out of Twilio.

Alternatives Considered

MessageBird

Reasons for Switching to Twilio

Twilio was much easier to integrate with my existing stack of Bubble, Zapier, and Airtable.
Showing 5 reviews of 445 Read all reviews

Twilio FAQs

Below are some frequently asked questions for Twilio.

Twilio offers the following pricing plans:

  • Starting from: US$0.01
  • Free Trial: Available

Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Twilio has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Twilio supports the following languages:

English

Twilio supports the following devices:

Twilio integrates with the following applications:

Freshdesk, NetSuite CRM, Oracle Service, Salesforce Service Cloud, SugarCRM, Zendesk Suite, Zoho CRM

Twilio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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