Twilio
About Twilio
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.
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- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great and Reliable Call Center Tool
Reviewed on 2024/06/24
Pros
We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.
Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.
Cons
It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Worth Purchasing
Reviewed on 2024/04/15
Pros
Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.
Cons
It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good features, but terrible support service
Reviewed on 2024/02/13
Twilio: good features, terrible support service!
Pray you never need their support! I opened a...
Twilio: good features, terrible support service!
Pray you never need their support! I opened a ticket almost a week ago asking for a simple thing: deactivate 2FA to be able to migrate the WhatsApp Business Account (WABA).
Until today, they haven't resolved it. They take a long time to respond and send stupid questions. So far, they haven't done what I asked.
I'll miss a perfect time to migrate because of them.
Pros
Telephone number, WhatsApp Sender, and SMS with a good API integration.
Cons
The support service is terrible. There is no chat support for all customers (you have to pay for this support type in addition to the contracted service).
The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences.
I opened a simple ticket asking to turn off 2FA on my account to migrate the WhatsApp Business Account (WABA). It has been almost a week of messages exchanged and passed from one team to another without any solution to the case.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Can be confusing.
Reviewed on 2024/11/04
Support is very clunky, product migration is incomplete to Kore.
Support is very clunky, product migration is incomplete to Kore.
Pros
It was one of few options available for the purpose in Hungary.
Cons
We received some programmable wireless SIMs and Super SIMs for IoT devices from our IoT partner that were already set up in Twilio. When we received these saying they were Twilio products, these products have been migrated to Kore (a different company who acquired Twilio's IoT products) but most of the functions can still be handled through Twilio. Not all of them, and this isn't clear until you run into an issue you can't solve and try to contact support - that is when we were redirected to Kore. However, not all of the products are fully migrated, eg. the programmable wireless products are still only available in Twilio. So the user is stuck using at least 6-8 different sites just two handle these two products. Not well designed from a user perspective, not easy to use at all. It can get super technical very quickly. AI support can be tricky to get through if you're trying to create a ticket and get human attention.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer Experience Done Best Through Twilio Voice Automations
Reviewed on 2024/05/24
Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and...
Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.
Pros
- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost
Cons
- it would require deep technical knowledge to deploy
Twilio FAQs
Below are some frequently asked questions for Twilio.Q. What type of pricing plans does Twilio offer?
Twilio offers the following pricing plans:
- Starting from: US$0.01
- Pricing model: Free Version
- Free Trial: Available
Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.
Q. Who are the typical users of Twilio?
Twilio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Twilio support?
Twilio supports the following languages:
English
Q. Does Twilio support mobile devices?
Twilio supports the following devices:
Q. What other apps does Twilio integrate with?
Twilio integrates with the following applications:
Freshdesk, Oracle Service, Salesforce Service Cloud, SugarCRM, Zendesk Suite, Zoho CRM
Q. What level of support does Twilio offer?
Twilio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Twilio.
- SMS Marketing Software
- Customer Experience Software
- VoIP Software
- Call Centre Software
- IVR Software
- Contact Centre Software
- Call Recording Software
- Cloud Communication Platform
- Online Meeting Software
- Call Tracking Software
- Business Phone Systems
- Auto Dialer Software
- Telephony Software
- Speech Recognition Software
- Transcription Software
- Audio Conferencing Software
