Chargebee

Chargebee

Subscription billing & Recurring payments software

4.9/5 (1 review)

Chargebee Overview

Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.

A flexible and customisable platform that supports 30+ leading worldwide payment gateway integrations, like Stripe, Braintree etc., and alternative payment methods like PayPal and Amazon Payments - to let you automate payment collection, invoicing, email notifications and subscription management.

With the real-time, actionable SaaS metrics and analytics insights provided on your dashboard, you can understand the unit economics of your subscription business and drive your business growth with ease.

You can also add unlimited users/user roles, with role based access, so that your support, sales and accounting teams have access to the relevant, up-to-date information on your customers.

With power packed integrations such as Avalara, Xero, Quickbooks, Shopify, Squarespace, MailChimp, ShipStation, Refersion, Google Analytics, ChartMogul, and Zapier - you can sell your subscription products online, send personalized emails to your subscribers, ship your products, create referral programs, track the user behaviours and integrate with hundreds of other web apps - all at one place.

With customers in over 48 countries, Chargebee offers the smartest solution for managing your subscription billing and provides a scalable platform for you to grow, without worrying about losing control or creating administrative nightmares.

Pricing

Starting from
US$299,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Japan, Latin America, Mexico, United Kingdom

Supported Languages

English

Chargebee Reviews

Overall rating
4.9/5
100% positive reviews
0
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Verified Reviewer

Good product, easy to setup

Used Monthly for 6-12 months
Reviewed on 2019/03/16
Review Source: GetApp

Pros

This product allows us to offload some of the product configuration and pricing build that we would have had to do and business users can now configure new product / feature combinations.

Cons

There are still features I wish existed such as more customization on how the pages look in the shopping cart experience.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10

Chargebee Pricing

Starting from
US$299,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Launch: Free tier - $50k aggregate revenue free
Rise: $299/month - includes $50k/month revenue
Scale: $599/month - includes $75k/month revenue
Contact Chargebee for details of Enterprise plans.

Chargebee Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

  • Accounting Management
  • Auditing
  • Compliance Management
  • Expense Tracking
  • Financial Analysis
  • Workflow Management

Additional information for Chargebee

Key features of Chargebee

  • Automated Email Notifications
  • Automated e-Invoicing
  • CRM, Accounting integration
  • Consolidated Customer Profiles
  • Coupons, Discounts and Add-ons
  • Credit Notes and Proration
  • Custom Domain for Hosted Checkout Pages
  • Customer Portal
  • Dunning Management
  • EU VAT Support
  • Grandfathering
  • Hosted Payment Pages
  • Metered Billing
  • Multi-Currency Support
  • Multiple Gateway Support
  • Multiple Webhooks
  • Offline Billing
  • One Time Payments
  • Recurring Billing
  • Robust, clean RESTful APIs
  • SaaS Metrics Reports
  • Trial management

Benefits

With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.

You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.

You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.

By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.

By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.

Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.

You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.

Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.

In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.

GetApp Analysis

Chargebee is a subscription management software that enables small and midsized businesses across industries to simplify the process of sending recurring and custom invoices to their customers. It sends out invoices and personalized email notifications on your behalf, connects with your accounting solution, provides a brandable customer portal where your clients can update and manage their own accounts, and integrates with commonly used business tools such as Shopify, Salesforce, and MailChimp.

Chargebee’s simplicity and flexibility is suitable for all users – from the novice to the experienced developer. Aside from a backend system that’s easily navigable and customizable, businesses with complex billing structures can use the app’s API to address their unique needs. For example, the API can make checkout processes more seamless for customers by keeping them inside the same app to complete their purchases, versus taking them to another site without the API.

Some of Chargebee’s core features are automated invoicing and dunning management, responsive payment pages and customer portal, trial management and usage-based subscriptions, insights and analytics, and multiple payment gateway integration.

The Chargebee dashboard offers at-a-glance insight into your revenue figures and customer base.

What is Chargebee?

With a pricing structure that’s highly scalable, Chargebee is a cloud-based subscription management software option for startups and growing businesses. It allows you to set up recurring billing frequencies and automate workflows for invoice generation and distribution, payment collection, and follow-ups. The app also lets you work with pricing discounts, promotions, and coupons, even without developer help.

Access to the system is role-based, meaning the permissions assigned to each user are based on their roles within the organization, and the Chargebee dashboard provides quick, at-a-glance insight into your subscription base and revenue figures – which can be clicked for details – to keep you on top of things. Hosted pages settings can be customized, as well as your email SMTP settings, among other things. Event-based notifications can likewise be set up, such as when payment fails to push through.

Chargebee is highly customizable. Various customizations can be done via the Settings page.

Chargebee Main Features

Automated Invoicing and Dunning Management

Chargebee offers subscription-based businesses the ability to streamline otherwise tedious recurring billing processes through automated backend workflows that take care of invoice generation, follow-ups, and payment collection.

The app also has a dunning management functionality that handles credit card declines stemming from factors that include expired credit cards, insufficient funds, temporary holds, exhausted credit limit, and fraudulently acquired cards. The retry schedules Chargebee follows are totally within your control. Customizable email notification templates are also available.

Email templates can be customized to reflect the personalized messaging you need delivered to your customers, whether it be about a failed payment or to follow up on an unpaid invoice.

Responsive Payment Pages and Customer Portal

Chargebee provides checkout pages that are responsive and customizable, and come with custom fields and theme support. The checkout/payment page is where customers input their account and billing information when signing up – payment method, email address, first and last name, home address, and so on.

Chargebee also has a self-serve customer portal system so your customers can manage their accounts anytime, anywhere, through any connected device, with no need for them to contact your customer support department for any changes they have made to their account. They can upgrade or downgrade their subscriptions anytime, update their billing information and card details, view their past payments, and even cancel their account.

Just like the checkout page, the customer portal is a hosted page solution, mobile-ready, and can be customized as needed.

Chargebee comes with a gallery where you can pick and customize a theme for your hosted checkout page and customer portal.

Subscriptions Management

Besides invoicing and dunning management, Chargebee boasts features such as trial management, proration, metered billing, cancellations and reactivation, refunds, credits, taxes, and many more. If your business offers free trials, Chargebee lets you specify how many days an account can be on trial mode. Once the trial period is over, the account is automatically converted to an active subscription. If the account owner’s credit card details are unavailable, the account is automatically canceled.

For plans with base and usage fees, Chargebee’s metered billing feature ensures your customers are only charged what they actually use. Several different add-ons can also be created and tracked - on/off such as premium support, recurring and nonrecurring, and quantity-based add-ons.

Metered billing is used for usage-based plans, such as an email marketing company charging its clients per email sent or a phone company charging a customer for actual minutes used.

Insights and Analytics

Aside from quick snapshots of your revenue and subscription numbers, Chargebee offers comprehensive insight into the metrics that matter most to you – subscription count, monthly plan revenue, monthly add-on revenue, average revenue per user (ARPU), monthly recurring revenue (MRR), renewal summary, transaction summary, transaction trends, lost opportunities, and refund summary.

Reports can be exported as individual CSV files in zip format. The fields you’d like included in the exported reports can be specified. Filters can be applied so your reports contain just the right amount of information. Chargebee also has a custom reporting feature where on-demand, customized SaaS metrics reports are provided to customers.

Chargebee's Reports page lets you generate different report types including monthly recurring revenue, average revenue per user, and total subscriber count.

Multiple Payment Options

In addition to offline payment options such as cash, checks, and ACH, Chargebee’s partnership with major payment gateways allows you to accept online payments from your customers. Depending on the country where your business is located, the app can be used with Authorized.net, Braintree, Stripe, eWAY, Pin Payments, and WorldPay. Payment gateway details can be configured in the Settings page. Note that Chargebee only facilitates authorization, refunds, and capture, which means the settlement happens strictly between you and the payment gateway.

Chargebee also offers support to record offline and alternative payments through PayPal Express Checkout and Amazon Payments. All payments are recorded in a single, consolidated dashboard.

For faster, more seamless online transactions, Chargebee has ready-made integrations with multiple payment gateways.

Chargebee Integrations

Chargebee readily integrates with third-party apps such as MailChimp for email marketing, Squarespace for website development, PayPal, Stripe, and Amazon Payments for payment processing, Salesforce for sales and contact management, ShipStation for order fulfillment, Refersion for referral management, Google Analytics for website traffic reports, and Zapier for SaaS integrations.

Webhooks, an API, and plugins for Shopify and WordPress are also available.

Chargebee Pricing

Chargebee offers four monthly subscription options, the pricing structure based on the number of invoices generated for successful transactions. Startup is at $49 for up to 50 invoices per month, Silver at $79 for up to 200 invoices per month, Gold at $149 for up to 1,000 invoices per month, and Platinum at $249 for up to 2,000 invoices per month.

Chargebee also provides sandbox test accounts you can perpetually use for free to try out all of the app’s features.

Chargebee Bottom Line

  • Subscription management software to simplify billing and customer invoicing
  • Integrates with multiple payment gateways
  • Dunning management capability that sends out automatic reminders for credit card declines
  • Reporting and analytics feature showing powerful insights into various metrics such as activations, signups, new revenue, churn rate, MRR, and ARPU
  • Comes with a responsive, customizable, and mobile-friendly interface
  • Supports multiple currencies

Chargebee FAQs

Below are some frequently asked questions for Chargebee.

Q. What type of pricing plans does Chargebee offer?

Chargebee offers the following pricing plans:

Starting from: US$299,00/month

Pricing model: Free, Subscription

Free Trial: Available

Launch: Free tier - $50k aggregate revenue free
Rise: $299/month - includes $50k/month revenue
Scale: $599/month - includes $75k/month revenue
Contact Chargebee for details of Enterprise plans.

Q. What are the main features of Chargebee?

Chargebee offers the following features:

  • Automated Email Notifications
  • Automated e-Invoicing
  • CRM, Accounting integration
  • Consolidated Customer Profiles
  • Coupons, Discounts and Add-ons
  • Credit Notes and Proration
  • Custom Domain for Hosted Checkout Pages
  • Customer Portal
  • Dunning Management
  • EU VAT Support
  • Grandfathering
  • Hosted Payment Pages
  • Metered Billing
  • Multi-Currency Support
  • Multiple Gateway Support
  • Multiple Webhooks
  • Offline Billing
  • One Time Payments
  • Recurring Billing
  • Robust, clean RESTful APIs
  • SaaS Metrics Reports
  • Trial management

Q. Who are the typical users of Chargebee?

Chargebee has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Chargebee support?

Chargebee supports the following languages:

English

Q. What type of pricing plans does Chargebee offer?

Chargebee has the following pricing plans:

Free, Subscription

Q. Does Chargebee support mobile devices?

We do not have any information about what devices Chargebee supports

Q. What other apps does Chargebee integrate with?

Chargebee integrates with the following applications:

Clearlogin, Cyclr, Grow, Kayako, Klaviyo, Mailchimp, Primaseller, Stripe, Zapier, iDevAffiliate

Q. What level of support does Chargebee offer?

Chargebee offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials