Chargebee
About Chargebee
Chargebee is the #1 ranked software for automating & optimizing your entire recurring revenue lifecycle.
Chargebee enables businesses to offer an exceptional subscription experience to teams & end-users while empowering them to scale without being hindered by tech-stack limitations, rigid business models, compliance regulations, or any growing pains.
Leading companies trust Chargebee to power their full recurring revenue lifecycle, from subscription billing and invoicing to cash, accounting, renewal, and more.
Chargebee integrates seamlessly with Stripe, Paypal, Braintree, Checkout.com, GoCardless, and 30+ other payment gateways and with Xero, QuickBooks, Zendesk, Salesforce + 18 more systems that power every aspect of your business.
Get a Demo Customized to Your Subscription Workflow.
Key benefits of Chargebee
With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.
You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.
You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.
By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.
By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.
Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.
You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.
Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.
In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.
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Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great system, very easy for start ups
Reviewed on 2022/03/03
Despite not being able to afford many of the features our package is still totally fit for purpose...
Despite not being able to afford many of the features our package is still totally fit for purpose and has helped our business grow since we were founded, and the cusotmer support is incredible.
Pros
This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.
Cons
There are a lot of amazing features that you can only access with much more expensive plans.
Response from Chargebee
Thanks so much for your positive feedback Jo. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Subscription management you can rely on
Reviewed on 2023/09/14
Its been great to use Chargebee and we have absolutely no regrets about out decision.
Its been great to use Chargebee and we have absolutely no regrets about out decision.
Pros
The system is fast and provides a great development experience.
Cons
The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.
Alternatives Considered
StripeReasons for Switching to Chargebee
We wanted flexibility with payment gateways and a tool dedicated to subscription management.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Grossly incompentant
Reviewed on 2019/07/21
If I could do things over again I would have selected a similar provider even if I was forced to...
If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.
Pros
Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.
Cons
The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chargebee experience
Reviewed on 2022/04/27
Pros
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!
Cons
Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great platform
Reviewed on 2024/09/16
Pros
The easy of using the organ for a new user
Cons
The over all set of and to speak with customer service
Chargebee FAQs
Below are some frequently asked questions for Chargebee.Q. What type of pricing plans does Chargebee offer?
Chargebee offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Launch: Free tier - $50k aggregate revenue free Rise: $299/month (billed monthly) or $249/month (billed annually) - includes $50k/month revenue Scale: $599/month (billed monthly) or $549/month (billed annually) - includes $75k/month revenue Contact Chargebee for details of Enterprise plans.
Q. Who are the typical users of Chargebee?
Chargebee has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Chargebee support?
Chargebee supports the following languages:
English, French, German, Italian, Portuguese, Spanish
Q. Does Chargebee support mobile devices?
Chargebee supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Chargebee integrate with?
Chargebee integrates with the following applications:
AskNicely, Avalara, Baremetrics, BigCommerce, Braintree, Capsule, ChartMogul, Dasheroo, Formstack Forms, Freshdesk, GetAccept, Gmail, GoCardless, Google Analytics 360, Google Contacts, Gravity Forms, Groove, Groove, HubSpot CRM, Intercom, Klaviyo, Knack, LeadDyno, Mailchimp, Moxo, Operations Hub, PayPal, Pipedrive, ProfitWell, QuickBooks Online, ReferralCandy, Refersion, Sage Intacct, Salesforce Sales Cloud, SendPulse, ShipStation, Shopify, Slack, Smartsheet, Stripe, Tapfiliate, TaxJar, Twilio, Typeform, Worldpay for Enterprise, Xero, Zapier, Zendesk Suite, Zoho CRM, authorize.net
Q. What level of support does Chargebee offer?
Chargebee offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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