Userlike Live Chat

Userlike Live Chat

Help your customers when it matters, where it matters.

4.6/5 (574 reviews)

Userlike Live Chat Overview

Help your customers in real-time via your website, Facebook Messenger, or Telegram.

- Choose how a chat should start. Proactively invite web visitors to a chat or let your visitors decide when to start the conversation.

- Use predefined chat macros to give fast answers. One Operator can chat with up to 10 customers at a time, but you can adjust this number downwards to reduce the pressure.

- You or your support team can’t always be online, so you can offer a contact form through which your customers can send their questions. Alternatively, you can make the chat button disappear, show a custom message, or you can use Chat Butler, our native chatbot, to welcome your customers and collect their questions while notifying you to come online.

- Let your web visitors fill in a registration form before starting a chat. This is a powerful way to collect valuable leads and filter out low-quality chats.

- In most companies, no person has all the answers. That’s why Userlike offers features to use the chat in a team. Forward chats between Operators. Use Operator Groups and Skills to rout incoming chats to the right people.

- Get user feedback on the performance of your chat service through chat ratings. Use our analytics features for a detailed analysis of your performance metrics.

- Live chat should stand out while still looking good and connecting to the design of your site. Our design options allow you to tailor the chat window to your brand.

- Integrate Userlike with your favorite business tools that you’re already using, like Slack, Help Scout, Salesforce, Pipedrive, MailChimp, etc.

- See detailed customer info of whom you’re helping in the chat. Our Fullcontact integration pulls available social platform data into the chat if the visitor has entered her email address. With our Javascript API you can see the contents of your visitor’s shopping basket.

- See what your visitor is typing before she sends it. This allows you to come up with answers more quickly.

- Use our data privacy options to adhere to the regulations of your country. This prevents the collection of certain types of data and disables the type-ahead feature.

- Use our chatbot framework to connect your own chatbots to the chat and automate large chunks of your service process.

Pricing

Starting from
€29,00/month
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, United Kingdom, United States

Supported Languages

Czech, Danish, Dutch, English, Finnish and 11 others, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Userlike Live Chat Reviews

Overall rating
4.6/5
97% positive reviews
373
Excellent
184
Very good
14
Average
3
Poor
0
Terrible
Kevin R.

Hard To Pass Up On

Used Weekly for 1+ year
Reviewed on 2017/02/23
Review Source

Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Pros

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis.

• Offline Chat Message
• Pre-set Scripted Chats
• Google Analytics Connection - Set Up Goals
• Custom Appearance
• White Label Chat
• No Per Operator Cost
• Chat Monitoring

Cons

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software.

The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution.

Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Brayan agostinho D.

beautiful real-time chat software developed on web and mobile

Used Daily for 6-12 months
Reviewed on 2018/05/24
Review Source: Capterra

Pros

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Cons

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Easy integration and use but a bit steep price curve

Used Daily for 1-5 months
Reviewed on 2019/04/16
Review Source: Capterra

Although it's kind of off-season for our business right now, we already have quite a few successful chats after a few days of testing. We expect this to rise further once we are nearing our business season again.

At that point the chat, with a solid base of pre-defined text blocks, will be a great help with reducing recurring questions which would normally come in via mail.

Pros

Integration is done in 5 minutes or less. Just copy and paste a link-element into your site and you are good to go.

All configuration for the chat widget is done from the backend which is very easy to use, so is the chat panel for agents. The chat also looks very decent from user perspective and can be further customized through a WYSIWYG-like editor.

Pre-defined text blocks and download links come in very handy to deal with recurring questions. They can be imported throught a CSV file which makes it very easy to manage them.

Lots of integration possibilites also enable you to connect the chat to CRM systems and more without much work.

Cons

The price curve is a bit steep in my opinion. When you want to upgrade from 3 to 5 seats, the price per seat doubles. If you really need analytics and messenger channels (those get unlocked with that tier) this might be fine, so your mileage may vary on whether or not the pricing is good or to steep.

Admin users count as normal users though, so if you've got a "Team" plan with 3 users, you only have 2 agents when the admin user is not going to participate in the chat. On the other hand, I can't pass my admin account on to another agent, because that agent would have access to the backend. If administrative access and agents could be seperated from each other that would be great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gilbert P.

We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.

Used Daily for 1+ year
Reviewed on 2017/06/30
Review Source: Capterra

This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.
We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.
We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.
In general phone calls and emails amount decrease seriously.

Pros

I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.

Cons

Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Abimbola K.

Effective but a mobile app is a must.

Used Daily for 2+ years
Reviewed on 2018/06/25
Review Source: Capterra

Pros

Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively.
User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed.
User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.

Cons

Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends).
However this isn't the case,as I must be on sit with my pc whenever I am to use User like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Userlike Live Chat Pricing

Starting from
€29,00/month
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid options.

Userlike Live Chat Features

  • API
  • Chat

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for Userlike Live Chat

Key features of Userlike Live Chat

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver quick answers
  • Privacy options: adheres to the strictest privacy laws
  • Upload operator pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Benefits

- Create satisfied and loyal customers
- Boost your conversion rate by 20%
- Lower the number of phone calls and emails
- Gain a better understanding of your customers
- Get insights into your chats with surveys
- Adjust your chat system to fit your brand's style
- Connect Userlike with other business tools, such as Pipedrive, Salesforce, and more

Userlike Live Chat FAQs

Below are some frequently asked questions for Userlike Live Chat.

Q. What type of pricing plans does Userlike Live Chat offer?

Userlike Live Chat offers the following pricing plans:

Starting from: €29,00/month

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid options.

Q. What are the main features of Userlike Live Chat?

Userlike Live Chat offers the following features:

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver quick answers
  • Privacy options: adheres to the strictest privacy laws
  • Upload operator pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Q. Who are the typical users of Userlike Live Chat?

Userlike Live Chat has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Userlike Live Chat support?

Userlike Live Chat supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does Userlike Live Chat offer?

Userlike Live Chat has the following pricing plans:

Free, Open Source, Subscription

Q. Does Userlike Live Chat support mobile devices?

We do not have any information about what devices Userlike Live Chat supports

Q. What other apps does Userlike Live Chat integrate with?

Userlike Live Chat integrates with the following applications:

Freshdesk, Help Scout, Pipedrive, PipelineDeals, SEOshop eCommerce, Slack, Talkdesk, Toonimo, Trello, Vision Helpdesk

Q. What level of support does Userlike Live Chat offer?

Userlike Live Chat offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials