Userlike

Live chat and customer messaging for businesses of all sizes

4,6 /5 (633 reviews) Write a Review!

Userlike Overview

What is Userlike?

Create a seamless contact channel and connect with your customers in real-time.

- Choose how a chat should start. Proactively invite web visitors to a chat or let your visitors decide when to start the conversation.

- Use predefined canned messages to give fast answers. One Operator can chat with up to 10 customers at a time but you can also adjust this number downwards to reduce the pressure.

- Connect a chatbot to automate parts of your support process and increase service efficiency.

- Let your web visitors fill in a registration form before starting a chat. This is a powerful way to collect valuable leads and filter out low-quality chats.

- Customer service is a team effort. That’s why Userlike offers features to use the chat in a team. Forward chats between Operators. Use Operator Groups and Skill-based routing to distribute incoming chats to the right people.

- Get user feedback on the performance of your chat service through chat ratings. Use our analytics features for a detailed analysis of your performance metrics.

- Live chat should stand out while still looking good and connecting to the design of your site. Our design options allow you to tailor the chat window to your brand.

- Integrate Userlike with your favorite business tools that you’re already using, like Slack, Help Scout, Salesforce, Pipedrive, MailChimp etc.

- See detailed customer info. Our Fullcontact integration pulls available social platform data into the chat if the visitor has entered their email address. With our API, you can also see the contents of your visitor’s shopping cart.

- See what your visitor is typing before they send it. This allows you to come up with answers more quickly and boosts your efficiency.

- Use our data privacy options to adhere to the regulations of your country. This prevents the collection of certain types of data for a setup that's 100% GDPR-compliant.

Userlike Overview

Pricing

Starting from
€29,00/month

Pricing options

Free Trial
Free
Subscription
Open Source
Value for money

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.


Userlike Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
Czech, Danish, Dutch, English, Finnish and 11 others, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Userlike Live Chat
Analytics
Website Messenger
Messenger Channels
Custom chat design
Data privacy
Chatbot support
Message Center
Userlike video Userlike video Userlike video Userlike screenshot: Userlike Live Chat Userlike screenshot: Analytics Userlike screenshot: Website Messenger Userlike screenshot: Messenger Channels Userlike screenshot: Custom chat design Userlike screenshot: Data privacy Userlike screenshot: Chatbot support Userlike screenshot: Message Center

Userlike Reviews

Userlike Reviews

Overall rating
4,6
/
5
Excellent
413

Very good
199

Average
17

Poor
4

Terrible
0

Value for Money
4,4
Features
4,5
Ease of Use
4,5
Customer Support
4,6
97% recommended this app
Coty T.

Absolutely wonderful!

Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!


Brayan agostinho D.

beautiful real-time chat software developed on web and mobile


Verified Reviewer

Chat with your site visitors


Verified Reviewer

Easy to use solution

We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.


Abimbola K.

Effective but a mobile app is a must.


Coty T.
Industry: Retail
Company size: 11-50 Employees

Absolutely wonderful!

Used Daily for 1-5 months
Reviewed on 2019/09/12
Review Source: Capterra

Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pros

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Cons

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Response from Userlike

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brayan agostinho D.
Company size: 501-1 000 Employees

beautiful real-time chat software developed on web and mobile

Used Daily for 6-12 months
Reviewed on 2018/05/24
Review Source: Capterra

Pros

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Cons

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer

Chat with your site visitors

Reviewed on 2018/03/25
Review Source: Capterra

Pros

It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

Cons

The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Entertainment
Company size: 2-10 Employees

Easy to use solution

Used Daily for Free Trial
Reviewed on 2020/06/24
Review Source: Capterra

We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.

Pros

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Cons

I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.

Response from Userlike

Hi there,

Thanks for taking the time to leave a review. We wish you all the success in the future.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Abimbola K.
Industry: Entertainment
Company size: 51-200 Employees

Effective but a mobile app is a must.

Used Daily for 2+ years
Reviewed on 2018/06/25
Review Source: Capterra

Pros

Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively.
User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed.
User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.

Cons

Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends).
However this isn't the case,as I must be on sit with my pc whenever I am to use User like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,6/10
Based on 633 user ratings
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Userlike Pricing

Userlike Pricing

Starting from
€29,00/month
Free Trial
Free
Subscription
Open Source
Value for money

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.

Value for Money
4,4/5
Based on 633 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Userlike Features

Userlike Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,5/5
Based on 633 user ratings
Compare features rating with alternatives
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Categories

Additional information for Userlike

Additional information for Userlike

Key features of Userlike

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver quick answers
  • Privacy options: adheres to the strictest privacy laws
  • Upload operator pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Benefits

- Create satisfied and loyal customers
- Boost your conversion rate by 20%
- Lower the number of phone calls and emails
- Gain a better understanding of your customers
- Get customer insights with chat surveys
- Adjust your chat design and logic to fit your brand's style
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more

Userlike FAQs

Userlike FAQs

Below are some frequently asked questions for Userlike.

Q. What type of pricing plans does Userlike offer?

Userlike offers the following pricing plans:

Starting from: €29,00/month

Pricing model: Free, Subscription, Open Source

Free Trial: Available

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.

Q. What are the main features of Userlike?

Userlike offers the following features:

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver quick answers
  • Privacy options: adheres to the strictest privacy laws
  • Upload operator pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Q. Who are the typical users of Userlike?

Userlike has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Userlike support?

Userlike supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does Userlike offer?

Userlike has the following pricing plans:

Free, Subscription, Open Source

Q. Does Userlike support mobile devices?

We do not have any information about what devices Userlike supports

Q. What other apps does Userlike integrate with?

Userlike integrates with the following applications:

Freshdesk, Help Scout, Pipedrive, PipelineDeals, SEOshop eCommerce, Slack, Talkdesk, Toonimo, Trello, Vision Helpdesk

Q. What level of support does Userlike offer?

Userlike offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials