Userlike

Live chat and customer messaging for businesses of all sizes

About Userlike

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.

Userlike has a powerful website messenger that companies can integrate into their website and connect to the central inbox in just a few steps. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.

For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.

Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike.


Key benefits of Userlike

- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more


Images

Userlike Software - The Website Messenger
Userlike Software - Chatbots
Userlike Software - Messaging Channels
Userlike Software - The Message Center
Userlike Software - Video Calls and Screen Sharing
Userlike Software - Data Privacy and GDPR
Userlike Software - Knowledge Base + Artificial Intelligence
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Userlike video
Userlike video
Userlike video
Userlike video
Userlike Software - The Website Messenger
Userlike Software - Chatbots
Userlike Software - Messaging Channels
Userlike Software - The Message Center
Userlike Software - Video Calls and Screen Sharing
Userlike Software - Data Privacy and GDPR
Userlike Software - Knowledge Base + Artificial Intelligence

Not sure about Userlike? Compare with a popular alternative

Userlike

4,6 (645)
VS.
Highly reviewed

Starting Price

US$100,00
month
US$39,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

65
173

Integrations

37
41

Ease of Use

4,5 (645)
4,4 (1 042)

Value for Money

4,3 (645)
4,0 (1 042)

Customer Service

4,6 (645)
4,3 (1 042)
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Reviews

Overall rating

4,6 /5
(645)
Value for Money
4,3/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,6/5

Already have Userlike?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 645
Graham
Graham
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Generally speaking very good.

Reviewed on 2017/10/24

A definite increase in conversions from the website.

A definite increase in conversions from the website.

Pros

It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Cons

Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

Nguyen
Nguyen
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good value for money in overall despite few instabilities in oeration

Reviewed on 2018/03/07

A good value for money, specially for small and medium size company with lots of useful features...

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Pros

Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Cons

A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Ivan
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

It's looking good, but it's buggy and quite expensive

Reviewed on 2018/05/09

Pros

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Cons

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

Tony
Tony
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Simple to set up and use

Reviewed on 2018/11/07

With a need to interact more closely with our site visitors, Userlike provided the answer in a...

With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Pros

The features and integration options are what made Userlike our first choice of chat app

Cons

The trial period a bit short to properly evaluate before signing up to a plan

Christian
Christian
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick Customer Service Plus It's FREE

Reviewed on 2017/02/15

I like that it's an option to use this resource for absolutely free. It's a useful feature and you...

I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

Showing 5 reviews of 645 Read all reviews

Userlike FAQs

Below are some frequently asked questions for Userlike.

Userlike offers the following pricing plans:

  • Starting from: US$100,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote

Userlike has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Userlike supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Userlike supports the following devices:

Android (Mobile)

Userlike integrates with the following applications:

BigCommerce, Capsule, CentralStationCRM, Cloudflare, Desk.com, Dropbox Business, Freshdesk, GitHub, Google Analytics 360, Help Scout, Highrise, HubSpot CRM, HubSpot Service Hub, JIRA Service Management, Jimdo, Jira, Lime CRM, Mailchimp, OXID eShop, Pipedrive, Pipeline CRM, PrestaShop, Salesforce Service Cloud, Shopify, Shopify Plus, Shopware, Slack, Squarespace, SugarCRM, TYPO3, Talkdesk, Trello, UserVoice, WordPress, Zendesk Sell, Zendesk Suite, Zendesk Suite

Userlike offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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