FinancialForce PSA

FinancialForce PSA

Professional Services Automation (PSA) App for Salesforce

4.2/5 (47 reviews)

FinancialForce PSA Overview

FinancialForce PSA produces real time insight into the cost and billings associated with running a region or practice, not just projects, so you can proactively manage the business as a whole. It provides insight into top down planning numbers, including internal and sub-contractor costs, to ensure you stay on track. You also have the ability to drill down to see the day to day activities generated by resources and projects in each portfolio.

Click the opp, create the project - with all relevant information included. You’ll kick off the project smart, fast, and with a seamless transition from sales.

Get total project visibility -- see what is happening with your entire service practice, including project status, resource demand, customer interactions, risks and more.

Improve sales collaboration, project management, resource management, billing and revenue management and services profitability.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Latin America, United Kingdom, United States

Supported Languages

English

FinancialForce PSA Reviews

Overall rating
4.2/5
87% positive reviews
17
Excellent
24
Very good
5
Average
1
Poor
0
Terrible
William M.

More than I need Human Capital Management Software

Reviewed on 2011/12/01
Review Source: Capterra

I would say if you are a small or medium business and you have no idea what an HR department or IT department looks like, then you need Vana Human Capital Management.

If you have employees and you want to increase performance, this solution is complete. HR departments will thank you, you will save time and headaches.

This made our performance reviews a dream. The social collaboration is new to us and has become the center of our corporate universe.

you will be overwhelmed so just be warned the Quick Start Implementation will appeal to you, but I encourage you to just get the next level up so the team at VanaWorkforce.com will do all the work for you.

Just get it.

Oh yeah, since it is on force.com it makes integration with CRM and other force.com products a single click of the mouse and has single sign-on, super cool.

Patrick.

Pros

The user interface is excellent. If you know Salesforce.com CRM then you will inherently know how to use Vana HCM. WOW! No training required.

Great future vision product, it has more than I need to manage my team, recruit and track people, leave, benefits, compensation, performance and more.

Even better I LOVE the Social Collaboration tool. It keeps my employees working and collaborating in the solution and not of facebook or twitter. Also love the collaboration on goals, initiatives, performance reviews and projects.

Top it off the library was an added bonus, since I can store and share corporate documents and even education materials as part of the solution (free) and have my team collaborate with others on these and track it in the learning management.

Overall: over the top! Thank you.

Cons

There is almost too much to learn. The overwhelm is consuming. I wish I had the ability to configure everything that is delivered.

Knowing where to start was a bit daunting, thank goodness they did the first series of configurations to launch the product and provided me with an easy to use Getting Started Guide so my team could calm down and get started 1...2...3

Learning to use the system most effectively was a challenge, but I think we finally got it. It may have been more of a resistance to change, rather than a solution problem. It took a while to adopt it as a company, but we are all on the same page now and it ROCKS!

The Social Org Chart was a bit of a challenge to set up, but easy to re-org and fix with a little help and is now AWESOME!

Rating breakdown

Ease of Use
Customer Support

Emily S.

Robust app with tons of functionality, requires major investment

Used Daily for 2+ years
Reviewed on 2017/09/01
Review Source: SoftwareAdvice

Sometimes FinancialForce feels like a bit of overkill for our small business, but the functionality is unmatched, especially if you are a Salesforce shop. We have become significantly more efficient in our staffing since adopting FinancialForce, and maximizing our billable utilization rates is worth the investment.

Pros

Being a Salesforce app, integration between Opportunities and Projects is seamless, minimizing data entry and enabling robust reporting. Another huge benefit of this is that it's easy to customize the tool to your needs and automate processes. The resource planner is fantastic, very detailed and easy to use.

Cons

There are a ton of features that are overkill for our organization, but we can't disable or get rid of them. Some of these features generate a huge number of records that is starting to drive up our data storage costs. The learning curve is also steep, it took at least a year for us to really be using the tool smoothly and figure out what tweaks we needed to make to make the tool work well for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

FinancialForce Helped Streamline My Billing Process

Used Daily for 2+ years
Reviewed on 2018/11/20
Review Source: Capterra

FF PSA allowed me to create and bill projects from the quotes and opportunities from our sales team, it helped combine multiple processes that existed before.

Pros

I like that FF allowed me to bill directly from projects we created in Salesforce. Previously we had separate systems and it was time consuming.
I also like that we are able to customize our project fields and opportunities. I also use the report creating tool a lot.

Cons

I sometimes have limitations with specific auto calculations it runs, but they are few at this point.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Regina N.

Powerful, but not always in the right places

Used Daily for 2+ years
Reviewed on 2018/11/27
Review Source: Capterra

Pros

Integrates with SalesForce and NetSuite. Allows resource planning, revenue recognition, and forecasting in one place.

Cons

Project planning is rudimentary (Gantt only). No good options for sharing project info with people outside of our organization without extra licenses. Process-heavy features are not a great fit for our organization's culture.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
John L.

PSA for Project Management

Used Daily for 2+ years
Reviewed on 2018/11/27
Review Source: Capterra

Pros

A lot of builtin Project Management tools. Somewhat difficult to train Users on, due to the complexity of our requirements and instance. Easy to maintain, add and remove Users.

Cons

Complexity. A lot of moving parts in the background. We over designed our instance and the group that uses it only uses about 20% of the capabilities.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

FinancialForce PSA Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

FinancialForce PSA Features

  • API
  • Multiple Projects
  • Projections

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Drag & Drop Interface
  • Gantt Charts
  • Prioritizing
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Timesheets

Additional information for FinancialForce PSA

Key features of FinancialForce PSA

  • Analytics Dashboards
  • Client Billing and Invoicing
  • Dashboards and Alerts
  • Data Import/Export
  • Mobile Access
  • Multi Company
  • Multi-Currency
  • Multi-Language
  • People and Project Matching
  • Professional Services Automation
  • Project Management
  • Project Workspaces
  • Resource Management
  • Resource Scheduling
  • Sales Collaboration
  • Security Developer API
  • Time & Expense Tracking
  • Workflow Engine

Benefits

Some of the best service companies in the industry are leveraging the FinancialForce PSA solution to help them achieve dramatic results quickly and gain competitive advantage definitively.

Sales and services teams work in the same system, using the same information in a collaborative working environment when using FinancialForce Professional Services Automation (PSA). Processes flow naturally from sales to services, yet both teams have complete visibility to the whole project life cycle.

Flexible Billing & Invoicing
FinancialForce.com understands that one size does not fit all when it comes to billing and that most billing problems are caused well before the invoice is printed. FinancialForce PSA prevents downstream problems by instilling controls at the beginning of the process. It all starts with a flexible approval processes for timecards, expenses and milestones that ensure the right people are involved early in the billing process.

Time & Expense Management
FinancialForce PSA provides three intuitive ways to enter timecards. First, you can enter time in a grid by week, selecting milestones and entering your notes easily. Consultants can enter time for multiple projects per timecard, decreasing the number of cards that need to be submitted. Second, if consultants are on the same project week to week, they can simply copy from the previous week, paste or modify specific hours and submit. The third time entry method allows the consultant to copy their scheduled hours for the week and submit a timecard with a single click of a button.

FinancialForce PSA FAQs

Below are some frequently asked questions for FinancialForce PSA.

Q. What type of pricing plans does FinancialForce PSA offer?

FinancialForce PSA offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of FinancialForce PSA?

FinancialForce PSA offers the following features:

  • Analytics Dashboards
  • Client Billing and Invoicing
  • Dashboards and Alerts
  • Data Import/Export
  • Mobile Access
  • Multi Company
  • Multi-Currency
  • Multi-Language
  • People and Project Matching
  • Professional Services Automation
  • Project Management
  • Project Workspaces
  • Resource Management
  • Resource Scheduling
  • Sales Collaboration
  • Security Developer API
  • Time & Expense Tracking
  • Workflow Engine

Q. Who are the typical users of FinancialForce PSA?

FinancialForce PSA has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations

Q. What languages does FinancialForce PSA support?

FinancialForce PSA supports the following languages:

English

Q. What type of pricing plans does FinancialForce PSA offer?

FinancialForce PSA has the following pricing plans:

Subscription

Q. Does FinancialForce PSA support mobile devices?

FinancialForce PSA supports the following devices:

iPhone

Q. What other apps does FinancialForce PSA integrate with?

FinancialForce PSA integrates with the following applications:

Expensify, FinancialForce Accounting, FinancialForce Accounting, FinancialForce ERP, FinancialForce ERP, FinancialForce HCM, FinancialForce SCM, Salesforce App Cloud, Salesforce Sales Cloud, Workato

Q. What level of support does FinancialForce PSA offer?

FinancialForce PSA offers the following support options:

FAQs, Forum, Knowledge Base, Phone Support, Video Tutorials