Ambassador

Referral Marketing Software, Done Right.

4,4 /5 (22 reviews) Write a Review!

Ambassador Overview

What is Ambassador?

Their marketer-friendly software simplifies referral marketing. Ambassador automates the process of enrolling, tracking, rewarding and managing your customers, affiliates, influencers, partners, and other advocates.

This allows consumer brands and B2B companies to rapidly implement, scale and optimize referral marketing programs.

One of the fastest growing private companies in America according to the prestigious Inc. 500, Ambassador is based in Metro-Detroit with an additional office in Denver.

Ambassador’s referral marketing automation technology is used by hundreds of companies including Hewlett-Packard, SAP, Ria Financial, SunPower, Frank+Oak, NutriBullet and the American Marketing Association.

For more information, or to request a free demo, please visit http://www.getambassador.com.

Ambassador Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Ambassador Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

An example of Olark's referral program sign-up page.
An example of Olark's referral program sign-up page.
An example of the 'Refer a Friend' widget being used by Typsy.
An email welcoming a new brand ambassador to Canopy's refer a friend program.
Send your ambassadors emails congratulating them when they refer a friend.
Custom Ambassador portals allow your ambassadors to track their referrals, payments and more.
Custom Ambassador portals allow your ambassadors to track their referrals, payments and more.
Ambassador screenshot: Ambassador screenshot: An example of Olark's referral program sign-up page. Ambassador screenshot: An example of Olark's referral program sign-up page. Ambassador screenshot: An example of the 'Refer a Friend' widget being used by Typsy. Ambassador screenshot: An email welcoming a new brand ambassador to Canopy's refer a friend program. Ambassador screenshot: Send your ambassadors emails congratulating them when they refer a friend. Ambassador screenshot: Ambassador screenshot: Custom Ambassador portals allow your ambassadors to track their referrals, payments and more. Ambassador screenshot: Custom Ambassador portals allow your ambassadors to track their referrals, payments and more.

Ambassador Reviews

Ambassador Reviews

Overall rating
4,4
/
5
Excellent
15

Very good
2

Average
4

Poor
1

Terrible
0

Value for Money
4,1
Features
4,2
Ease of Use
4,2
Customer Support
4,4
77% recommended this app
Jason V.

Excellent way to get your customers and fans to grow your business

Ambassador provides all of the tools and automations necessary to get your customers and fans to work for you. The marketing concept of this is great, but trying to do the tasks that this software provides separately would be time consuming and expensive. Ambassador manages these tasks (e.g. ambassador on-boarding, communications, etc.) to make it simple and easy to run your referral marketing program with ease. Lastly, they provide excellent support on the product and are willing to go the extra mile in assuring that you use the system properly to see results.


Scott M.

Great Software...Poor Customer Support

Great customer service until I signed the very expensive contract during which it was never explained to me that I/my team would have to do everything to set it up. When I offered to pay to have them do it for me they refused.


Eleni K.

Ignoring us


Serguei B.

Great referral marketing software

Overall, great software for managing referrals. Would definitely recommend if your company is trying to implement the referral program. The software is really easy to use and track commissions earned and paid.


David L.

Powerful Referral / Affiliate Platform

We researched the market extensively as we were evaluating platforms to launch our referral & affiliate programs. GetAmbassador combined all of our key requirements: ability to create and launch multiple campaigns as our referral programs vary depending on customer and prospect types. We also found this platform to be a great fit for an affiliate program with partners. Our customers and partners love the ability to track their referrals on the robust dashboard. For our team it is also invaluable as we can effectively monitor, evaluate and manage our campaigns. We also loved the ability to provide cash, gift cards and / or store credits. The most impressive part of our experience was the organized and very responsive customer on-boarding and on-going support. This is a world class company and we look forward to many more successful years working with GetAmbassador!


Jason V.
Industry: Internet
Company size: 2-10 Employees

Excellent way to get your customers and fans to grow your business

Reviewed on 2015/08/18
Review Source: GetApp

Ambassador provides all of the tools and automations necessary to get your customers and fans to work for you. The marketing concept of this is great, but trying to do the tasks that this software provides separately would be time consuming and expensive. Ambassador manages these tasks (e.g. ambassador on-boarding, communications, etc.) to make it simple and easy to run your referral marketing program with ease. Lastly, they provide excellent support on the product and are willing to go the extra mile in assuring that you use the system properly to see results.

Pros

I love how the system handles referral commission payouts. This is one of the key aspects that allows you to scale your program without having to continually hire staff to manage it. I also love how you can manage communication between you and your ambassadors. Having this all in one system makes it feasible for someone to manage.

Cons

The software is priced at a premium and the percentage referral commission share is the only drawback I see at the current time. I wouldn't mind paying a larger monthly fee, versus annual subscription, for the plans that remove the referral commission share. Maybe even a lighter version would help, especially for start-ups that don't have too much cash to play with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Scott M.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Great Software...Poor Customer Support

Used Daily for 1-5 months
Reviewed on 2019/09/03
Review Source: Capterra

Great customer service until I signed the very expensive contract during which it was never explained to me that I/my team would have to do everything to set it up. When I offered to pay to have them do it for me they refused.

Pros

The concept. Too early to determine if it was worth the investments and set up headaches

Cons

Cost. Lack of assistance in setting it up

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Eleni K.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Ignoring us

Used Daily for 2+ years
Reviewed on 2020/05/25
Review Source: Capterra

Pros

Nothing that makes up for rude personel and ignorant sales team.

Cons

We have been using their product for more than 4 years. Over the past few months we have sent numerous emails to try to get information about extra features, aka trying to give them money. They only responded when we cc'ed our [SENSITIVE CONTENT HIDDEN], set up a call and never showed up.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Serguei B.
Industry: Computer Software
Company size: 51-200 Employees

Great referral marketing software

Used Monthly for 1-5 months
Reviewed on 2020/08/25
Review Source: Capterra

Overall, great software for managing referrals. Would definitely recommend if your company is trying to implement the referral program. The software is really easy to use and track commissions earned and paid.

Pros

We use this software to attract new customers through referrals and we are happy that we found this vendor. The software is easy to use both for our ambassadors to track their commissions and for us to see the payouts and balances. Ambassador software is also integrated with PayPal which is great as we only have to fund our account and Ambassador takes care of all the payouts.

Cons

Ambassador used to offer other forms of payments but they recently started offering just PayPal which can be inconvenient for some of our ambassadors who do not have a PayPal account. Also, reporting could be more robust.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

David L.
Industry: Consumer Goods
Company size: 2-10 Employees

Powerful Referral / Affiliate Platform

Used Daily for 6-12 months
Reviewed on 2017/03/29
Review Source: Capterra

We researched the market extensively as we were evaluating platforms to launch our referral & affiliate programs. GetAmbassador combined all of our key requirements: ability to create and launch multiple campaigns as our referral programs vary depending on customer and prospect types. We also found this platform to be a great fit for an affiliate program with partners. Our customers and partners love the ability to track their referrals on the robust dashboard. For our team it is also invaluable as we can effectively monitor, evaluate and manage our campaigns. We also loved the ability to provide cash, gift cards and / or store credits. The most impressive part of our experience was the organized and very responsive customer on-boarding and on-going support. This is a world class company and we look forward to many more successful years working with GetAmbassador!

Pros

Multi-campaign capabilities, dashboard, great referral platform and works very well as an affiliate platform as well. We also really liked the versatility in payment methods, including cash (paypal, bank transfer, dwolla), gift cards, store coupons, voucher codes. We also felt the customer on-boarding and on-going support were excellent!

Cons

Given that it is a robust platform, it does take some up front effort to get it setup properly. It also requires an on-going commitment and focus to make the program successful. The GetAmbassador team was exceptional in helping us work through the implementation and continue to work with us on maximizing the effectiveness of our campaigns

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,8/10
Based on 22 user ratings
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Ambassador Pricing

Ambassador Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4,1/5
Based on 22 user ratings
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Ambassador Features

Ambassador Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,2/5
Based on 22 user ratings
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Categories

Additional information for Ambassador

Additional information for Ambassador

Key features of Ambassador

  • Affiliate Program
  • Affiliate Tracking
  • Campaign Management
  • Campaign Segmentation
  • Customer Incentive Programs
  • Customer Loyalty Program
  • Influencer Program
  • Influencer Tracking
  • Partner Dashboard
  • Partner Incentives
  • Partner Management
  • Partner Program
  • Refer-a-friend Programs
  • Refer-a-friend Tracking
  • Referral Program
  • Referral Tracking
  • Reward Distribution
  • Social Referral Tracking

Benefits

* Omni-channel marketing, web, mobile and offline
* True automation (real-time reward and payment fulfillment)
* Seamless integrations including Salesforce, Optimizely, and PayPal
* Robust customer and affiliate portals
* Multi-program and multi-campaign capabilities
* Identify and segment affiliates, influencers, customers, and other advocates
* Customized reporting and analytics
* Complete white label and branding
* Marketer-friendly visual editor, real-time changes without the development work
* Multi-language and multi-currency
* Native mobile app experience
* Expertise from the global leaders in referral marketing

Ambassador FAQs

Ambassador FAQs

Below are some frequently asked questions for Ambassador.

Q. What type of pricing plans does Ambassador offer?

Ambassador offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Ambassador?

Ambassador offers the following features:

  • Affiliate Program
  • Affiliate Tracking
  • Campaign Management
  • Campaign Segmentation
  • Customer Incentive Programs
  • Customer Loyalty Program
  • Influencer Program
  • Influencer Tracking
  • Partner Dashboard
  • Partner Incentives
  • Partner Management
  • Partner Program
  • Refer-a-friend Programs
  • Refer-a-friend Tracking
  • Referral Program
  • Referral Tracking
  • Reward Distribution
  • Social Referral Tracking

Q. Who are the typical users of Ambassador?

Ambassador has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Ambassador support?

Ambassador supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Ambassador offer?

Ambassador has the following pricing plans:

Subscription

Q. Does Ambassador support mobile devices?

Ambassador supports the following devices:

iPhone, iPad

Q. What other apps does Ambassador integrate with?

Ambassador integrates with the following applications:

APIANT, Campaign Monitor, Chargify, Cyfe, FreshBooks, Mad Mimi, Optimizely, VisitorTrack, Workato, Wrike

Q. What level of support does Ambassador offer?

Ambassador offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials