About Neon CRM

Neon CRM is a constituent management software platform designed specifically for nonprofit organizations and membership associations. Its relationship-focused approach enables a comprehensive view of supporters and members, resulting in increased engagement and revenue. With Neon CRM managing fundraising campaigns, events, and communications becomes the easiest it has ever been, all while gaining valuable insights through its reporting and administrative tools.

Create a more engaging generosity experience with unlimited forms and templates, popular payment methods, and personalized emails. Automate email marketing, workflows, volunteer management, and payment processing to save time on administrative tasks, and maintain your personal touch where it matters. Neon CRM streamlines your organization's processes, allowing you to focus on building meaningful relationships with your constituents and members.


Key benefits of Neon CRM

Cut down on data entry by tracking all constituent data in one place.
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.


Images

Neon CRM Software - Robust Email Builder
Neon CRM Software - Fundraising Campaign Dashboard
Neon CRM Software - Powerful Reporting
Neon CRM Software - Timeline View
Neon CRM Software - Volunteer Management
Neon CRM Software - Automated Workflows
Neon CRM Software - Goal Meter & Top Supporters Widgets
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Neon CRM video
Neon CRM video
Neon CRM video
Neon CRM Software - Robust Email Builder
Neon CRM Software - Fundraising Campaign Dashboard
Neon CRM Software - Powerful Reporting
Neon CRM Software - Timeline View
Neon CRM Software - Volunteer Management
Neon CRM Software - Automated Workflows
Neon CRM Software - Goal Meter & Top Supporters Widgets

Not sure about Neon CRM? Compare with a popular alternative

Neon CRM

4,4 (543)
VS.
Highly reviewed

Starting Price

US$99,00
month
US$25,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

111
199

Integrations

26
22

Ease of Use

4,1 (543)
4,1 (754)

Value for Money

4,3 (543)
4,1 (754)

Customer Service

4,3 (543)
4,2 (754)
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Reviews

Overall rating

4,4 /5
(543)
Value for Money
4,3/5
Features
4,2/5
Ease of Use
4,1/5
Customer Support
4,3/5

Already have Neon CRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 543
Ilana
Ilana
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Effective all-in-one solution for our small nonprofit

Reviewed on 2016/03/01

We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started...

We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started using Neon about three years ago and it has proved a very capable, affordable solution. We use it to manage our membership files, mailing lists, credit card donations, event registration and our Birdathon (social fundraising like a walkathon). It was a HUGE improvement over our clunky old Access membership database. It also allows us to do all these things with one program, rather than separate programs for fundraising, event registration etc.

I also like that it is a cloud-based program, so if I am away from the office but need to look up a donor's email address or print out the attendance list for an event, I can do it from anywhere.

Of course there are downsides and occasional things that are a little clunky. Because it does so many things, there are instances where it won't manage a function as well as a program that is dedicated to that sole function. For instance, we would probably have more features in a social fundraising program that was ONLY social fundraising. BUT we don't have the budget or staff to manage multiple software programs and vendors plus multiple programs wouldn't be integrated like Neon is.

Our level of customer support from Neon allows us to submit help requests via email and get an email response. This took a little getting used to (there were times at the start where I just wanted to call up and get an immediate answer on the phone!). But the responses are usually very quick -- within an hour or two -- and on target. Once I got used to it, the email support system has worked fine for us.

I would definitely recommend Neon for other small or midsize nonprofits.

Daniel
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pretty good product, does most of what I need

Reviewed on 2021/03/26

I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I...

I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did.

Pros

I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.

Cons

I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.

Reasons for Choosing Neon CRM

My previous product did not have the capabilities I needed for an expanding mission.

Reasons for Switching to Neon CRM

Greater functionality was built in to NEON CRM and I didn't want to parcel out the functionality among several different products.

Response from Neon One

Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/

Joey
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Has value; clunky in some uses; Customer Support is slow

Reviewed on 2023/12/06

I inherited this platform. While I've spent time to try and learn how to make it work best for my...

I inherited this platform. While I've spent time to try and learn how to make it work best for my organization, there are still bugs that make the user experience less than optimal. If it weren't such a hassle to try and implement a new CRM solution, I'd consider switching.

Pros

The ability to track and monitor donations, fundraising activities, and donor records is valuable and easy to navigate.

Cons

Some features are clunky. Web design leads quite a bit to be desired. Toggling through screens seems unnecessary at times. Compatability with other similar tools for integration are often not easy to set up, and seem overly costly.

Customer support takes way too long to resolve, while multiple automated emails seem to want to close a ticket rather than humans seeking to help client users. No real way to contact user support rather than email tickets via the automated online assistant.

Response from Neon One

Hey Joey, thanks for your review! It sounds like your org has been using tons of the functionalities in Neon CRM like tracking and monitoring donations, fundraising campaigns, and maintaining donor records. Pretty much all of our integrations have no recurring costs associated. All of our packages do include unlimited email/ticket support, as well as access to our support center, neon one academy, live group trainings, and open office hours. It seems like signing up for open hours or our live group trainings might help alleviate some of the wait times you're experiencing, while also gaining access to one of our team members. If you do wish to purchase additional support options, you can add-on phone/live chat support for a small monthly up-charge and we offer extended training hours for purchase, if that is something you think would be helpful.

Amanda
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Learning curve - but worth it!

Reviewed on 2022/04/28

Our overall experience with Neon CRM has been positive. I am excited to use the software creatively...

Our overall experience with Neon CRM has been positive. I am excited to use the software creatively to diversify our revenue, and grow our social impact. Neon CRM was the exact "next step" we needed.

Pros

I love the diverse capabilities of the NeonCRM software. We have been able to apply it in multiple areas to grow our small non-profit.

Cons

The least favorite part of NeonCRM has been the learning curve and ease of use for a few of our employees. Most of our team is 20-40 years old, and are used to different work flows on other applications. Biggest areas of work flow issues are in the email feature and website form set up.

Alternatives Considered

Kindful and DonorPerfect

Reasons for Switching to Neon CRM

I was happy with the level of customer support and counsel we received in our research process. I felt like no question was unanswered from the Neon One team. [SENSITIVE CONTENT] did an incredible job sharing what the product did and how it could be used for a non-profit our size.

Response from Neon One

Thank you for the feedback, Amanda! We're glad to hear that Neon CRM's wide feature set have been working well for your org.

We're really proud to be able to offer a lot of features in one software platform, but a big focus for our upcoming development projects is making Neon CRM easier to learn and use, especially for non-admin users who need clear learning paths and workflows.

Paul
Overall rating
  • Industry: Performing Arts
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very nice tool, slick and easy to use

Reviewed on 2022/04/27

Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee...

Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee who kept all notes in his brain, on cocktail napkins, and in Arts People ticketing. I've seen other CRM interfaces, and Neon looks the best, works the best, and does its best to keep things simple.

Pros

We integrate Neon CRM with Arts People. Arts People is great for large-event ticketing, and CRM is great for donor management. Neon CRM is easy to use, easy to teach, and, best of all, we are able to maintain institutional memory.

Cons

There's nothing I don't like about CRM, although I'd like to see cumulative reports on household donations.

Showing 5 reviews of 543 Read all reviews

Neon CRM FAQs

Below are some frequently asked questions for Neon CRM.

Neon CRM offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget.

Neon CRM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Neon CRM supports the following languages:

English

Neon CRM supports the following devices:

Neon CRM integrates with the following applications:

BluePay, ClickBid, Constant Contact, Continue to Give, Cuseum, Denali Fund, DonorDrive, Eventbrite, Fundraise Up, Gesture, Higher Logic Thrive, Mailchimp, Overflow, PayPal, QuickBooks, QuickBooks Online Advanced, Resource Management, Stripe, TaxJar, The Giving Block, Ujoin, VolunteerLocal, Windfall Data, Zapier, authorize.net, iWave

Neon CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Neon CRM.