Neon One

Neon One

Nonprofit CRM Software with Fundraising & Membership Tools

4.4/5 (421 reviews)

Neon One Overview

Raise more, save time, and get things done with a nonprofit CRM platform that works for your needs. The majority of our staff comes from a nonprofit background — we've been in your shoes and we built a database to fix your problems.

With all your data and tools in one place, you'll save time and be able to focus on the work that really matters. Create online forms, engage donors, plan events, manage members, track volunteers, and get insights from built-in key metrics dashboards — all in just clicks.

Join the thousands of organizations that use NeonCRM to manage their fundraising, membership, events, and websites. Pricing starts as low as $100/month.

Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Neon One Reviews

Overall rating
4.4/5
94% positive reviews
249
Excellent
145
Very good
20
Average
5
Poor
2
Terrible
Karen P.

Great System to Grow With

Used Daily for 2+ years
Reviewed on 2017/11/13
Review Source: SoftwareAdvice

I have actually used Neon CRM in two very different nonprofits. One was previously using eTapestry and we switched because of the greater flexibility offered by Neon. That organization received much of its funding from individuals and was focused on one main program. The second was a transportation think tank that had no previous CRM system and received much of its funding through memberships. In both cases, I have found the system to work well and meet the needs of two very different organizations.

Pros

The interface is easy to use, very similar to comparable CRM systems in terms of flexibility and customization, but built for fundraising. The customization, in particular, is easy to understand and flexible enough to work for a variety of applications in a variety of nonprofits. I like the automation features as well, such as with donation appreciation and membership renewal reminders.

Cons

The single log on functionality and link with Wordpress needs to be further developed, I think. Sometimes the integrations with other systems, like MailChimp, are not as robust as I would like.

Response from Neon Team

Hi Karen,

Thank you for your review. We always love hearing how NeonCRM's versatility can help vastly different nonprofits!

We are also glad to hear you are using the Wordpress single sign on plugin. We appreciate your feedback. We will be making improvements and enhancements to it regularly.

Over the next year you can expect deeper enhancements to our existing integrations and many more great new integration offerings to come. For example, last month we announced we are officially part of Zapier’s beta testing program. Zapier is essentially a system that connects systems, so this really opens up opportunities to connect Neon with many other platforms. Our blog post about it is below:

https://www.neoncrm.com/zapier-streamline-nonprofits-operations/

Feel free to contact us if you have additional questions about it!

-Your Neon Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
T. kebo D.

NeonCRM is just what we needed.

Reviewed on 2016/02/25
Review Source: SoftwareAdvice

Pros

From the beginning, their customer service was outstanding. In our research phase to find a new CRM vendor, we contacted at least 1 dozen different companies. We provided the sales people with an extensive list that outlined the data that we collect, as well as our database needs. Some companies looked at the list and upfront said that they couldn't provide what we needed. Others never bothered to contact us at all. Most sad, the fundraising software/donation processing company that we've been with for more than a decade never contacted us to let us know about their new services, they only increased our annual fees and decreased functionality. So NeonCRM emerged as one of our top choices very early on.

Best yet, in talking to their sales person, and now our account manager, as well as their data consultants, they work with us to discuss and figure out solutions. For example, for many years we have used our database as a way to check of tasks in the data collection process. NeonCRM helped us to figure out if we needed a combination of data points or a process document to ensure that all of our users entered consistent information. That kind of collaboration and solution-based thinking has been immensely helpful. More so, given that we have planned for our data migration to happen over 2 years, with specific benchmarks. It feels like NeonCRM will be there with us all the way. One of our Board members is an engineer, and the way that NeonCRM does consultation allowed us to invite our Board member and our web site builder and designer into the meetings. That way we could all learn and develop solutions at the same time.

Best yet, we've been able to work with NeonCRM staff, from sales to data consultants, who actually understood arts nonprofits, so they understand what to do with our earned income. Other companies were best for health or educational nonprofits, or advocacy & policy nonprofits, or some other kind of nonprofit. To have a team that understands the work that we do, the size of our organizations, the ways that our events function, and is willing to work with us to meet our needs (instead of trying to cram us into their system), made all the difference.

Cons

There are bits of functionality that other companies have that we would like. Such as the ability to tweet or make facebook posts, and track that information, from within the CRM, something that Nation Builder does really well. We would also like to be able to integrate silent and online auctions into fundraising efforts, but this is not something that can be done just yet. Finally, we would like to have our ecommerce products tied to their makers, something that NeonCRM can't do. However, they provided us with an API integration solution that will work in the meantime.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Holly B.

Good program, but reporting is less intuitive than I'd like.

Reviewed on 2015/05/01
Review Source: SoftwareAdvice

Pros

The software has a lot of really useful features, like email blasts and the reports are really customizable.

Cons

The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software.

Response from NeonCRM

Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :)

In the age of simple apps on our phones and an increasing awareness of user-friendliness with complex technology, we are 1000% committed to making the user experience of NeonCRM as simple as possible for users of all strengths and experiences. As an "expert-user" database that does so many complicated things, we are constantly challenged with keeping things simple while also continuing to provide the deepest, most extensive CRM built specifically for nonprofits. We now have a dedicated, in-house team focused purely on this challenge and you will continue to see NeonCRM evolve with new feature releases and enhancements every month! We welcome your continued input within our community forum as we consider new and great feature suggestions to implement.

We also appreciate your comments on the training videos as well. You and other clients were right: they were too long. And, in our continued efforts to improve every client's implementation of NeonCRM, we have just revamped our training curriculum and have updated all of our training videos on our YouTube channel. We have trimmed a lot, provided time-marking slides, provided agendas with companion guides, and more. The main difference is our trainings have taken a new, "task-based" approach now which we hope you will find useful, including with respect to your comments concerning Neon's deep reporting functionality. Please visit these training resources directly within your Neon system or here: https://z2.zendesk.com/entries/21682010-Training-Videos

Lastly, we are overjoyed that you were able to find our community forums so useful! We truly love our Neon expert clients who take time to participate and share their wealth of knowledge in the forums. Sometimes it is more useful to get advice from peer-level organizations who might be using a particular facet of Neon the same way as your organization.

We encourage you to continue using a combination of our training resources, guides, and community forums to make Neon work best in helping Happy Trails keep the animals neighing, mooing, clucking, gobbling, baaa'ing, maa'ing, and squealing in joy.

Our staff is full of animal lovers and we have many-a-pets that have been rescued from shelters by our staff, along with NeonCRM serving many similar shelters and organizations that help all of our furry creatures in need. Thanks again!

-Your NeonCRM Team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Sheri K.

Neon, an elegant solution

Reviewed on 2014/09/02
Review Source: SoftwareAdvice

Pros

I have had my NeonCRM system now for about four months, and what I love the most about it is probably its elegance. It's like the designers sat in my office, watched me work, and then designed a system that would not only take care of the many things I need when working with our donors, but also thought of a whole lot more! The system is very comprehensive, and while it is quite large and will take many more months to completely master, it is consistent. This consistency throughout makes it relatively easy to learn to work, even in the beginning.

Cons

The thing I have found the most frustrating is that I run a Mac, and this system is more compatible with PC. For instance, I could not run the tutorials on my Mac, so I had to haul out an old PC laptop for my training webinars. It worked out okay, as I could be working on the Mac in the program while watching the tutorial on the PC, but we Mac users get frustrated with these situations. Later, I learned that the internal mail merger program would not work on anything but Internet Explorer, which is unfortunately no longer available for Mac. It would have been nice if we could have at least had Firefox or Chrome, both very commonly used browsers, as an option. This is not a deal breaker for me, but for the price and quality of the system, I would have liked more compatibility.

Response from NeonCRM

Sheri, we really appreciate the kind words and positive review, but also thank you for the constructive feedback to make our processes better.

We've heard you and other Mac users loud and clear in regards to accessing the recorded trainings. Where NeonCRM obviously works just fine on PCs and Macs, the webinar provider we work with only renders our recordings in a PC-compatible format. Due to this limitation of our webinar partner, we have made the decision to stream all NeonCRM trainings on YouTube to ensure Mac users and all NeonCRM users have easy access to all training sessions. We'll be having your account manager reach out directly to you to provide this resource directly and these can be accessed with a simple search on YouTube.

In regards to the Microsoft Word mail merge functionality you brought up, that direct push from NeonCRM to Microsoft Word is actually something that is dictated by Microsoft, not us, since they want people to be using Internet Explorer. Unfortunately, Chrome, Firefox, and all other browsers are unable to receive a direct push from any system directly into Microsoft Word. We are looking to see if there's a way around it and will of course let you know. Of course, you can always use the built-in NeonCRM mail merge templates or export to Excel/csv to perform the mail merge externally as well. So there are options!

Again, thank you for the amazing feedback and look forward to growing with you for years to come.
-Your NeonCRM Team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Kate S.

Reviewed on 2013/11/04
Review Source: SoftwareAdvice

If your experience is anything like mine was, you are currently struggling with outdated software. You are having to maintain multiple databases manually in order to do all the things that are standard operating procedures in these fast-paced days, and you are working on a shoestring budget with a great but stretched staff.

For me, this is where Neon came in to help us. Is it perfect. No. Of course not. Unless you have a zillion dollars to house your own tech department you are unlikely to find absolute perfection. Is Neon, in my opinion, the closest thing to perfect for a non-profit organization? Yes!

Why do I think that?

1) Technology upgrades every 18 months (at the longest) which is almost impossible for a non-profit to keep up with while remaining competitive within today's business world. Neon is an ever-evolving system that shares functionality with all Neon clients; your membership database is always up-to-date with new innovations appearing and available to be customized to meet your needs for reasonable pricing (unlike other systems that, in my experience, started customization at around $25,000 a piece).

2) When hosting our own CRM on-site, we were responsible for maintaining our server; with an aging server and without a hardware specialist on staff, our data was always at risk, even though it was backed up. With Neon, our system is now a cloud-based system, leaving the hardware support to the experts at Neon. This was not only a worry off our backs but also a fiscal savings.

3) In order to keep up to date, we were maintaining multiple databases. We had our member database, our event database, our website member-only database, and our email database. This doesn't include the QuickBooks upkeep and our area membership lists that had to be maintained and exported separately on a monthly basis. Needless to say, this ate up a lot of time and was susceptible to human error. With Neon, everything was in one place (Please note we chose to use Neon's email because another service would mean we once again would have to import/export data and not have the tracking material on the records where we wanted them). This was a huge benefit. Having everything available in one place freed up our staff to work on other projects and spend time on long-term strategic planning as opposed to just working in the moment.

4) With our old system, we were the experts. We were all alone. If we wanted customer service, the vendor could sort of help but the service teams wouldn't take time to understand the way we were using the system and could only provide generic answers. With Neon, we have experts at the end of a chat or a phone call (depending on your needs and service package) who can log into your system, see what you are seeing, and team with you to find an answer to your issues.

5) With our old system, our volunteers and members had limited abilities and options available to them. With Neon, our volunteers and members have a greater level of interaction with their own records, as well as with each other.

So with all that said, my overall advice is get Neon. But when you do jump in also be realistic and patient with both Neon and your staff. Remember change is always hard. Expect that the transfer of data will be stressful. Expect that the first six months will include hiccups. Expect that in a year you will be an expert in NEON. Expect that your "sophomore" year experience will make it all worthwhile.

Rating breakdown

Ease of Use
Customer Support

Neon One Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

The NeonCRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, the NeonCRM is priced to fit any nonprofit or association's budget.

Neon One Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Client Portal
  • Data Import/Export
  • Document Storage
  • Electronic Payments

  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Customizable Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

Additional information for Neon One

Key features of Neon One

  • API & Customization
  • Association, Membership & Member Join/Renew Dues Tracking
  • Communications, Emails, Mailings, Auto-Emails, Receipts
  • Constituent/Donor/Member Login Portal
  • Custom Website Form & Survey Builder
  • Document Management Center
  • Dynamic Secure Donation, Membership, Event, Product Forms
  • Events, Event Registration & Attendee Tracking
  • Fundraising, Donor & Donation Tracking
  • MailChimp Email Integration
  • Merchant Account Services, Credit Card, eCheck Processing
  • Mobile Secure Forms (iPhone, Android, Blackberry, iPad)
  • Online eCommerce Store & Digital Download Center
  • Powerful Constituent Relationship Management (CRM) System
  • Powerful Custom Reporting, Querying & Dashboard
  • Quick Books Integration & Financial Reporting Export
  • Recurring & Scheduled Payment Processing
  • Social, Peer-to-Peer, Team Fundraising
  • Unlimited User License (No limit to number of users)
  • Volunteer & Constituent Tracking
  • Website/Form Integration & Web Design Services

Benefits

Cut down on data entry by tracking all constituent data in one place.
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.

Neon One FAQs

Below are some frequently asked questions for Neon One.

Q. What type of pricing plans does Neon One offer?

Neon One offers the following pricing plans:

Starting from: US$100,00/month

Pricing model: Subscription

Free Trial: Available

The NeonCRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, the NeonCRM is priced to fit any nonprofit or association's budget.

Q. What are the main features of Neon One?

Neon One offers the following features:

  • API & Customization
  • Association, Membership & Member Join/Renew Dues Tracking
  • Communications, Emails, Mailings, Auto-Emails, Receipts
  • Constituent/Donor/Member Login Portal
  • Custom Website Form & Survey Builder
  • Document Management Center
  • Dynamic Secure Donation, Membership, Event, Product Forms
  • Events, Event Registration & Attendee Tracking
  • Fundraising, Donor & Donation Tracking
  • MailChimp Email Integration
  • Merchant Account Services, Credit Card, eCheck Processing
  • Mobile Secure Forms (iPhone, Android, Blackberry, iPad)
  • Online eCommerce Store & Digital Download Center
  • Powerful Constituent Relationship Management (CRM) System
  • Powerful Custom Reporting, Querying & Dashboard
  • Quick Books Integration & Financial Reporting Export
  • Recurring & Scheduled Payment Processing
  • Social, Peer-to-Peer, Team Fundraising
  • Unlimited User License (No limit to number of users)
  • Volunteer & Constituent Tracking
  • Website/Form Integration & Web Design Services

Q. Who are the typical users of Neon One?

Neon One has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Neon One support?

Neon One supports the following languages:

English

Q. What type of pricing plans does Neon One offer?

Neon One has the following pricing plans:

Subscription

Q. Does Neon One support mobile devices?

Neon One supports the following devices:

Android, iPhone, iPad

Q. What other apps does Neon One integrate with?

Neon One integrates with the following applications:

Authorize.net, Constant Contact, Eventbrite, Flipcause, Klaviyo, Mailchimp, Mailchimp, QuickBooks, QuickBooks Online, VolunteerLocal

Q. What level of support does Neon One offer?

Neon One offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials