About 1CRM

1CRM stands out as a CRM which includes a broad set of business management features, but is priced for Small/Medium business. Highly customizable and cost effective, 1CRM allows you to organize a large part of your business within a single web application, and access that information at any time or place.

Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.

1CRM integrates with many other tools such LiveChat, PieSync, Skype and RingCentral, Content Management Systems such as Typo3, WordPress and Joomla!, eCommerce Systems like Magento and WooCommerce, and Marketing Automation tools like HubSpot and Lead Guerrilla.

1CRM allows everyone in your business to collaborate effectively by sharing access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.

Pricing starting from:

US$12,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of 1CRM

1CRM offers these key advantages over competitive solutions:

1) Professional Services Automation (PSA): Gantt charts, resource management & timesheets. See a real-time, color coded representation of all your project tasks in a timeline.

2) Complete CRM solution: Effectively manage your entire business within just one online platform. 1CRM includes full order & project management capabilities, email integration, contact management, and sales & marketing automation. Instantly access any lead/contact/account profile to find contact information, view your interaction history or upcoming opportunities.

3) So Many Integration!: 1CRM works with the products you love - integrating with over 40 popular products & services; such as WordPress, PieSync, Magento, Stripe, RingCentral, WooCommerce, Skype, Lead Guerrilla, LiveChat and DropBox.

4) Highly Customizable - 1CRM adapts to any industry with its uniquely flexible design. Customize your screen and print layouts, tabs, and language, while personalizing your dashboards & mobile experience to instantly access the information that matters most to you!

5) Free Edition - 1CRM's free 3 user Startup Edition contains the most features and functionality of any free CRM software on the market.

6) Cost effective Cloud or on-premise deployment available.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English, French, German, Italian, Spanish

Pricing starting from:

US$12,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

1CRM Accounts List
1CRM PDF Form Designer
1CRM Forum
1CRM-Project-Management
1CRM-Sales-Charts
Customizable CRM
1CRM Calendar & Email
1CRM Order Management
Liste des comptes dans 1CRM
1CRM - Tableau de bord Accueil
View 11 more
1CRM video
1CRM video
1CRM screenshot: 1CRM Accounts List 1CRM screenshot: 1CRM PDF Form Designer 1CRM screenshot: 1CRM Forum 1CRM screenshot: 1CRM-Project-Management 1CRM screenshot: 1CRM-Sales-Charts 1CRM screenshot: Customizable CRM 1CRM screenshot: 1CRM Calendar & Email 1CRM screenshot: 1CRM Order Management 1CRM screenshot: Liste des comptes dans 1CRM 1CRM screenshot: 1CRM - Tableau de bord Accueil

Features

Total features of 1CRM: 104

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Trail
  • Billing & Invoicing
  • Bug Tracking
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Charting
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard Creation
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Expense Claims
  • Forecasting
  • Gantt/Timeline View
  • Indexing
  • Interaction Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Invoice Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Leave Tracking
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Currency
  • Multi-Language
  • Multiple Projects
  • Newsletter Management
  • Online Forums
  • Opportunity Management
  • Order Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Product Catalog
  • Project Accounting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quota Management
  • Quotes/Estimates
  • Real Time Notifications
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Room Booking
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Serial Number Tracking
  • Shipping Management
  • Sick Leave Tracking
  • Social Media Integration
  • Status Tracking
  • Tagging
  • Task Management
  • Territory Management
  • Time & Expense Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Web Forms
  • Workflow Management

Alternatives

Odoo

4,2
#1 Alternative to 1CRM
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Zoho CRM

4,2
#2 Alternative to 1CRM
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Insightly

3,9
#3 Alternative to 1CRM
Grow your business faster than ever before by building stronger customer relationships, managing sales opportunities...

HarmonyPSA

4,5
#4 Alternative to 1CRM
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed...

Reviews

Overall rating

4,3 /5
(54)
Value for Money
4,2/5
Features
4/5
Ease of Use
4,2/5
Customer Support
4/5

Already have 1CRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 54
Marcus B.
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The best CRM solution we've found

Reviewed on 2015/08/25

We are a small company selling our email marketing service, smartmessages.net, and we are also the...

We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner.

We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too!

We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs.

It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems.

We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

Pros

Everything's included - we've not needed to buy anything else
Self-hosting (we provide hosting for customers, so we prefer this route)
Fast
Reliable
Mobile sync
Joomla portal integration
Great support

Cons

Email marketing setup is quite complicated (though we are biased!)
More documentation needed
More integrations would be good

Rushang D.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Reasonable CRM software for small businesses

Reviewed on 2018/06/22

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales...

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.

Pros

Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

Cons

I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

Julian G.
Overall rating
  • Industry: Computer Hardware
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

Reviewed on 2017/12/20

None. A net negative experience.

None. A net negative experience.

Pros

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

Cons

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

James C.
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

1CRM is a great started CRM for a Service Company

Reviewed on 2018/04/04

The Free Version and the Paid Versions you get everything you need in a CRM

The Free Version and the Paid Versions you get everything you need in a CRM

Pros

Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

Cons

Cons are more of a personal preference I feel like the module editor should be included in every plan.

Jacques G.
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent business management app for the SMB segment

Reviewed on 2015/08/26

We, at ALLOcloud.com, have been using 1CRM (was [email protected] when we started) for the last 8 years. We...

We, at ALLOcloud.com, have been using 1CRM (was [email protected] when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were:
- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support
We've been happy customers since. Just for reference, we host the product on our own servers

Pros

- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support

Cons

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Showing 5 reviews of 54 Read all reviews

1CRM FAQs

Below are some frequently asked questions for 1CRM.

1CRM offers the following pricing plans:

  • Starting from: US$12,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

30-day free trial, no credit card required. Startup: $12 per user, per month Startup+: $19 per user, per month Professional: $28 per user, per month Enterprise: $34 per user, per month

We do not have any information about 1CRM features

1CRM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

1CRM supports the following languages:

English, French, German, Italian, Spanish

1CRM supports the following devices:

Android (Mobile), iPhone (Mobile)

1CRM integrates with the following applications:

Authorize.Net, Budgetrac, Dropbox Business, Evernote Business, Facebook, Gmail, GoToMeeting, Google Calendar, Google Maps, Google Workspace, HubSpot Marketing Hub, Joomla, Lead Guerrilla, LinkedIn for Business, LiveChat, Magento Commerce, Microsoft Excel, Microsoft Outlook, Microsoft Word, PieSync, QuickBooks Online Advanced, Quickbooks Online, Remember The Milk, Salesforce Sales Cloud, SimplyCast, Stripe, Toodledo, Twitter, WooCommerce, WordPress, Xero, Zimbra Collaboration Suite, iCloud

1CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for 1CRM.