1CRM Overview

What is 1CRM?

1CRM stands out as a CRM which includes a broad set of business management features, but is priced for Small/Medium business. Highly customizable and cost effective, 1CRM allows you to organize a large part of your business within a single web application, and access that information at any time or place.

Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.

1CRM integrates with many other tools such LiveChat, PieSync, Skype and RingCentral, Content Management Systems such as Typo3, WordPress and Joomla!, eCommerce Systems like Magento and WooCommerce, and Marketing Automation tools like HubSpot and Lead Guerrilla.

1CRM allows everyone in your business to collaborate effectively by sharing access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.

1CRM Overview

Pricing

Starting from
US$12,00/month

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

30-day free trial, no credit card required.

Startup: $12 per user, per month
Startup+: $19 per user, per month
Professional: $28 per user, per month
Enterprise: $34 per user, per month


1CRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Italian, Spanish

Media

1CRM Accounts List
1CRM PDF Form Designer
1CRM Forum
1CRM-Project-Management
1CRM-Sales-Charts
Customizable CRM
1CRM Calendar & Email
1CRM Order Management
Liste des comptes dans 1CRM
1CRM - Tableau de bord Accueil
1CRM video 1CRM screenshot: 1CRM Accounts List 1CRM screenshot: 1CRM PDF Form Designer 1CRM screenshot: 1CRM Forum 1CRM screenshot: 1CRM-Project-Management 1CRM screenshot: 1CRM-Sales-Charts 1CRM screenshot: Customizable CRM 1CRM screenshot: 1CRM Calendar & Email 1CRM screenshot: 1CRM Order Management 1CRM screenshot: Liste des comptes dans 1CRM 1CRM screenshot: 1CRM - Tableau de bord Accueil

1CRM Reviews

1CRM Reviews

Overall rating
4,3
/
5
Excellent
30

Very good
14

Average
8

Poor
0

Terrible
2

Value for Money
4,3
Features
4
Ease of Use
4,2
Customer Support
4
81% recommended this app
Marcus B.

The best CRM solution we've found

We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner.

We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too!

We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs.

It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems.

We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.


Rushang D.

Reasonable CRM software for small businesses

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.


Julian G.

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

None. A net negative experience.


James C.

1CRM is a great started CRM for a Service Company

The Free Version and the Paid Versions you get everything you need in a CRM


Jacques G.

Excellent business management app for the SMB segment

We, at ALLOcloud.com, have been using 1CRM (was [email protected] when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were:
- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support
We've been happy customers since. Just for reference, we host the product on our own servers


Marcus B.
Industry: Information Technology & Services

The best CRM solution we've found

Reviewed on 2015/08/25
Review Source: GetApp

We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner.

We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too!

We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs.

It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems.

We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

Pros

Everything's included - we've not needed to buy anything else
Self-hosting (we provide hosting for customers, so we prefer this route)
Fast
Reliable
Mobile sync
Joomla portal integration
Great support

Cons

Email marketing setup is quite complicated (though we are biased!)
More documentation needed
More integrations would be good

Rating breakdown

Value for Money
Ease of Use
Customer Support

Rushang D.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Reasonable CRM software for small businesses

Used Daily for 2+ years
Reviewed on 2018/06/22
Review Source: SoftwareAdvice

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.

Pros

Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

Cons

I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Julian G.
Industry: Computer Hardware
Company size: 51-200 Employees

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

Used Daily for 6-12 months
Reviewed on 2017/12/20
Review Source: Capterra

None. A net negative experience.

Pros

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

Cons

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

James C.
Industry: Management Consulting
Company size: Self Employed

1CRM is a great started CRM for a Service Company

Used Daily for 1+ year
Reviewed on 2018/04/04
Review Source: SoftwareAdvice

The Free Version and the Paid Versions you get everything you need in a CRM

Pros

Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

Cons

Cons are more of a personal preference I feel like the module editor should be included in every plan.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jacques G.
Industry: Telecommunications
Company size: 11-50 Employees

Excellent business management app for the SMB segment

Reviewed on 2015/08/26
Review Source: GetApp

We, at ALLOcloud.com, have been using 1CRM (was [email protected] when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were:
- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support
We've been happy customers since. Just for reference, we host the product on our own servers

Pros

- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support

Cons

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
8,2/10
Based on 54 user ratings
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1CRM Pricing

1CRM Pricing

Starting from
US$12,00/month
Free Trial
One Time License
Free
Subscription
Value for money

30-day free trial, no credit card required.

Startup: $12 per user, per month
Startup+: $19 per user, per month
Professional: $28 per user, per month
Enterprise: $34 per user, per month

30-day free trial, no credit card required.

Startup: $12 per user, per month
Startup+: $19 per user, per month
Professional: $28 per user, per month
Enterprise: $34 per user, per month

Value for Money
4,3/5
Based on 54 user ratings
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1CRM Features

1CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 54 user ratings
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Categories

Additional information for 1CRM

Additional information for 1CRM

Key features of 1CRM

  • 'Smart list tabs' are used to create customized list views
  • 1CRM can track email opening, count & location
  • 1CRM includes PO's, Receiving, Supplier Bills, Payments
  • Advanced Reporting: Charts can be aded to Dashboards
  • As reminders of upcoming calls/meetings/tasks
  • Automated notifications Included as standard in all Editions
  • Automatic reminders Included as standard in all Editions
  • Available as On Premise Software or Cloud-Hosted Service
  • Billing/invoicing Included as standard in all Editions
  • Book meetings, send invitations, show calendar etc...
  • Bug tracking Included as standard in all Editions
  • Built-In Self-Service Portal for Collaboration
  • Calendar management Included as standard in all Editions
  • Calendar offers Day or Week Group Calendaring Tabs
  • Capture your leads and automatically follow-up with them
  • Change Log/Audit trail - standard feature
  • Charting Included as standard in all Editions
  • Comprehensive quote management - flexible, customizable
  • Contact history shown on all Contacts with full interaction
  • Contact management Included as standard in all Editions
  • Create as many custom dashboard layouts as you like
  • Create as many custom report designs as you like
  • Create budgets and forecasts for your projects
  • Create custom fields to make your CRM work the way you need.
  • Create custom invoices at the office or on-the-go!
  • Create quotes/invoices using different currencies
  • Customizable Workflow Automation Standard
  • Customizable pipeline stages, funnel charts, etc
  • Dashboards Included as standard in all Editions
  • Discounts (fixed or percentage) as well as Price Books
  • Duplicate any project to create a template for another.
  • Email campaigns can schedule one or more emails
  • Email campaigns included as standard
  • Email integration Included as standard in all Editions
  • Email templates (HTML) included as standard
  • Email templates, PDF templates included as standard
  • Extensive Customization Features
  • Full Access Control Management system
  • Full Roles & Teams Access Control management
  • Full case management system built in
  • Full custom report designer included
  • Full expense reporting and approval system included
  • Full opportunity funnel, dashboarding etc
  • Gantt charts standard for all projects
  • Generates any invoice, line item groups, T's & C's
  • HR, Employee Timesheets, Expense Reports
  • IP Telephony Integration (Skype etc..)
  • In email, quotes/invoices, dashboards, etc ...
  • Knowledge base module included: convert cases to KB articles
  • Manage multiple projects all from a single CRM
  • Manage the progress of your projects
  • Management reporting for Employee Activity tracking
  • Marketing Automation
  • Marketing Events module performs event management
  • Mobile Support (iPhone/iPad, Android apps in app stores)
  • Mobile alerts via iOS and Android notification systems
  • On Mac/PC browser, and on iOS/Android devices
  • Outlook integration Included as standard
  • PDF Form Designer (Enterprise only) for advanced cosmetics
  • PDF Form Designer for company colours and layout on all PDFs
  • PO's may be received, Bills managed, Payments allocated
  • Product catalog included, with stock tracking, categories
  • Project & Resource Management
  • Projects, booked hours, timesheets, Gantt charts
  • Quota management included as part of Forecasting system
  • Restful Api, with API client library on github
  • Roles and Teams are used for full Access Control Management
  • SSL security Standard on all cloud sites
  • Sales Force Automation & Forecast Tracker
  • Sales Forecast module included as standard
  • Sales Orders Included as part of Order Management
  • Schedule Reports: Send to copy list each day/week/month
  • Serial number tracking in shipping/receiving, Invoices
  • Service Contracts & Case Management
  • Shipping/Receiving is Included as part of Order Management
  • Spanish, English, French, German, Italian
  • Staff book their time to project tasks, submit timesheets
  • StanSick leave & vacation tracking standard
  • Standard and custom sales reports for sales reporting
  • Stripe Integration for Credit Card processing
  • Support for lead forms for HTML sites and many CMS systems
  • Supports quotes/invoices for services, timesheets, projects
  • Syncs With Google Applications: Drive, Contacts, Calendar
  • Task tracking, reminders are standard
  • Timesheets are a Standard feature
  • Users may perform system-wide or module-wide searches
  • Vacation and sick day tracking included
  • Vacation/Sick Leave tracking - included as standard
  • Very comprehensive: Quotes, Invoices, Sales Orders, Catalog
  • Workflow automation is a standard feature in all Editions
  • Works with Word, Outlook
  • iOS & Android apps free in their app stores
  • iPhone App Store and Android Google Play Store Apps

Benefits

1CRM offers these key advantages over competitive solutions:

1) Professional Services Automation (PSA): Gantt charts, resource management & timesheets. See a real-time, color coded representation of all your project tasks in a timeline.

2) Complete CRM solution: Effectively manage your entire business within just one online platform. 1CRM includes full order & project management capabilities, email integration, contact management, and sales & marketing automation. Instantly access any lead/contact/account profile to find contact information, view your interaction history or upcoming opportunities.

3) So Many Integration!: 1CRM works with the products you love - integrating with over 40 popular products & services; such as WordPress, PieSync, Magento, Stripe, RingCentral, WooCommerce, Skype, Lead Guerrilla, LiveChat and DropBox.

4) Highly Customizable - 1CRM adapts to any industry with its uniquely flexible design. Customize your screen and print layouts, tabs, and language, while personalizing your dashboards & mobile experience to instantly access the information that matters most to you!

5) Free Edition - 1CRM's free 3 user Startup Edition contains the most features and functionality of any free CRM software on the market.

6) Cost effective Cloud or on-premise deployment available.

1CRM FAQs

1CRM FAQs

Below are some frequently asked questions for 1CRM.

Q. What type of pricing plans does 1CRM offer?

1CRM offers the following pricing plans:

Starting from: US$12,00/month

Pricing model: One Time License, Free, Subscription

Free Trial: Available

30-day free trial, no credit card required. Startup: $12 per user, per month Startup+: $19 per user, per month Professional: $28 per user, per month Enterprise: $34 per user, per month

Q. What are the main features of 1CRM?

1CRM offers the following features:

  • 'Smart list tabs' are used to create customized list views
  • 1CRM can track email opening, count & location
  • 1CRM includes PO's, Receiving, Supplier Bills, Payments
  • Advanced Reporting: Charts can be aded to Dashboards
  • As reminders of upcoming calls/meetings/tasks
  • Automated notifications Included as standard in all Editions
  • Automatic reminders Included as standard in all Editions
  • Available as On Premise Software or Cloud-Hosted Service
  • Billing/invoicing Included as standard in all Editions
  • Book meetings, send invitations, show calendar etc...
  • Bug tracking Included as standard in all Editions
  • Built-In Self-Service Portal for Collaboration
  • Calendar management Included as standard in all Editions
  • Calendar offers Day or Week Group Calendaring Tabs
  • Capture your leads and automatically follow-up with them
  • Change Log/Audit trail - standard feature
  • Charting Included as standard in all Editions
  • Comprehensive quote management - flexible, customizable
  • Contact history shown on all Contacts with full interaction
  • Contact management Included as standard in all Editions
  • Create as many custom dashboard layouts as you like
  • Create as many custom report designs as you like
  • Create budgets and forecasts for your projects
  • Create custom fields to make your CRM work the way you need.
  • Create custom invoices at the office or on-the-go!
  • Create quotes/invoices using different currencies
  • Customizable Workflow Automation Standard
  • Customizable pipeline stages, funnel charts, etc
  • Dashboards Included as standard in all Editions
  • Discounts (fixed or percentage) as well as Price Books
  • Duplicate any project to create a template for another.
  • Email campaigns can schedule one or more emails
  • Email campaigns included as standard
  • Email integration Included as standard in all Editions
  • Email templates (HTML) included as standard
  • Email templates, PDF templates included as standard
  • Extensive Customization Features
  • Full Access Control Management system
  • Full Roles & Teams Access Control management
  • Full case management system built in
  • Full custom report designer included
  • Full expense reporting and approval system included
  • Full opportunity funnel, dashboarding etc
  • Gantt charts standard for all projects
  • Generates any invoice, line item groups, T's & C's
  • HR, Employee Timesheets, Expense Reports
  • IP Telephony Integration (Skype etc..)
  • In email, quotes/invoices, dashboards, etc ...
  • Knowledge base module included: convert cases to KB articles
  • Manage multiple projects all from a single CRM
  • Manage the progress of your projects
  • Management reporting for Employee Activity tracking
  • Marketing Automation
  • Marketing Events module performs event management
  • Mobile Support (iPhone/iPad, Android apps in app stores)
  • Mobile alerts via iOS and Android notification systems
  • On Mac/PC browser, and on iOS/Android devices
  • Outlook integration Included as standard
  • PDF Form Designer (Enterprise only) for advanced cosmetics
  • PDF Form Designer for company colours and layout on all PDFs
  • PO's may be received, Bills managed, Payments allocated
  • Product catalog included, with stock tracking, categories
  • Project & Resource Management
  • Projects, booked hours, timesheets, Gantt charts
  • Quota management included as part of Forecasting system
  • Restful Api, with API client library on github
  • Roles and Teams are used for full Access Control Management
  • SSL security Standard on all cloud sites
  • Sales Force Automation & Forecast Tracker
  • Sales Forecast module included as standard
  • Sales Orders Included as part of Order Management
  • Schedule Reports: Send to copy list each day/week/month
  • Serial number tracking in shipping/receiving, Invoices
  • Service Contracts & Case Management
  • Shipping/Receiving is Included as part of Order Management
  • Spanish, English, French, German, Italian
  • Staff book their time to project tasks, submit timesheets
  • StanSick leave & vacation tracking standard
  • Standard and custom sales reports for sales reporting
  • Stripe Integration for Credit Card processing
  • Support for lead forms for HTML sites and many CMS systems
  • Supports quotes/invoices for services, timesheets, projects
  • Syncs With Google Applications: Drive, Contacts, Calendar
  • Task tracking, reminders are standard
  • Timesheets are a Standard feature
  • Users may perform system-wide or module-wide searches
  • Vacation and sick day tracking included
  • Vacation/Sick Leave tracking - included as standard
  • Very comprehensive: Quotes, Invoices, Sales Orders, Catalog
  • Workflow automation is a standard feature in all Editions
  • Works with Word, Outlook
  • iOS & Android apps free in their app stores
  • iPhone App Store and Android Google Play Store Apps

Q. Who are the typical users of 1CRM?

1CRM has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does 1CRM support?

1CRM supports the following languages:

English, French, German, Italian, Spanish

Q. What type of pricing plans does 1CRM offer?

1CRM has the following pricing plans:

One Time License, Free, Subscription

Q. Does 1CRM support mobile devices?

1CRM supports the following devices:

Android, iPhone

Q. What other apps does 1CRM integrate with?

1CRM integrates with the following applications:

ComplianceQuest, Constant Contact, Lead Guerrilla, LiveChat, OnSched, PieSync, Robly, SharpSpring, SimplyCast, YetiForce

Q. What level of support does 1CRM offer?

1CRM offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials