ShipStation

The Shipping Software with the Most 5-Star Reviews

4,7 /5 (697 reviews) Write a Review!

ShipStation Overview

What is ShipStation?

As a multi-carrier, multi-channel shipping solution, ShipStation was designed to facilitate the shipping and fulfillment process for online retailers. Powering thousands of stores and processing millions of shipping labels per month, ShipStation is able to save merchants time and money by maximizing their shipping efficiencies. To accomplish this, ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set shipping preferences to each order based on what you've specified, processes and prints customized shipping labels and packing slips—up to 500 in a single batch—automatically updates each store with shipping status and tracking information. When the label is created, we automate all customer communication, and provides consolidated reporting for immediate viewing. All of this happens automatically, seamlessly, and in real time. For those looking to outsource some or all of their shipping operations, including picking, packing, shipping and customer service, check out our integration with Fulfillment by Amazon!

ShipStation Overview

Pricing

Starting from
US$9,00/month

Pricing options

Free Trial
Subscription
Value for money

No matter what ShipStation plan you choose, you’ll get USPS postage accounts, the ability to link up your own UPS, FedEx, DHL, and other carrier accounts, fantastical customer support, access to import your chosen sales channel’s orders, automation rules, and a crazy amount of time savings from all our features.

All our plans come with a free all-access 30-day Trial! Try out the app today to see how we can work for you.


ShipStation Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

ShipStation Insights Dashboards
ShipStation Orders Grid w/ Order Sidebar
ShipStation Shipment Batches Page
ShipStation Insights Dashboards
ShipStation Shipping Rate Calculator
ShipStation Batch Label Creation
ShipStation video ShipStation screenshot: ShipStation Insights Dashboards ShipStation screenshot: ShipStation Orders Grid w/ Order Sidebar ShipStation screenshot: ShipStation Shipment Batches Page ShipStation screenshot: ShipStation Insights Dashboards ShipStation screenshot: ShipStation Shipping Rate Calculator ShipStation screenshot: ShipStation Batch Label Creation

ShipStation Reviews

ShipStation Reviews

Overall rating
4,7
/
5
Excellent
542

Very good
128

Average
15

Poor
5

Terrible
7

Value for Money
4,6
Features
4,6
Ease of Use
4,6
Customer Support
4,6
96% recommended this app
David k A.

Test your shipping software - they're not all made the same

I moved from Stamps.com and cut my shipping and customer service time by 80%. I adopted this software at ~15 packages per day because it was more expensive than Stamps.com. Bad move!!! Pay extra for ShipStation from the start.


Ronald C.

Shipstation Changed My Life

We started with shipstation when our small online shop was shipping well under 100 items a month. I'd tried a few other softwares, and none of them compared. Now, our business has grown many, many times over, and shipstation has scaled with us without a hitch. It's incredibly easy to use, integrates wonderfully with our online storefront, ebay, etc... I've recommended it to many, many people over the years, and I really can't imagine running my business without it!


Austin S.

We save thousands of dollars every month and hours in time with shipstation

Very pleased. It is extremely easy to use, convenient, integrates well and saves us time and money


Bryan C.

Shipstation is great software for the price, but it has its limitations

Shipstation is great, but as you scale out your business you will most likely need to move to a more robust WMS. For many start up companies that do not have a lot of inventory or a high volume of SKU's, Shipstation will provide a powerful tool that can help speed up fulfillment and release many of the frustration of shipping product while not costing you huge amounts of money.


Angie R.

Makes shipping easy

Shipstation was easy to implement and is easy to use, whether you have standard products or custom products. It's user friendly and cost effective.


David k A.
Company size: 11-50 Employees

Test your shipping software - they're not all made the same

Used Daily for 1+ year
Reviewed on 2018/03/15
Review Source: Capterra

I moved from Stamps.com and cut my shipping and customer service time by 80%. I adopted this software at ~15 packages per day because it was more expensive than Stamps.com. Bad move!!! Pay extra for ShipStation from the start.

Pros

I've used ShipStation, ShippingEasy, ShipWorks, Stamps.com, Ordoro, and SolidCommerce with a few clients. My two favorite are ShipStation and ShippingEasy. They both have different strengths - sweat the small stuff because it really makes a difference if you're shipping 200+ packages a day. It's worth using two or more systems and then picking the best. The time spent is worth the effort.

I use ShipStation for managing the shipping and customer service from my website, Amazon, Walmart, Jet, Ebay, and Etsy. The application is rock solid. Creating manual orders is simple, as is importing orders and combining shipments. I like that I can place orders on hold and setup future shipments. Other vendors like ShippingEasy cannot do this (yet). We get a fair number or orders that have a bad address and we're able to put orders on hold until we hear back from the customer. This shipping rules and kitting options are fairly robust. It is easy to identify return customers (this is something not done well by other platforms). The UI is very buttoned-up. ShipStation also has a superior "Search Customers" function that will search on 3 and 4 part names, city, state... Some of the other vendors fail here. Having good search reduces customer service time.

Cons

There are some things that ShippingEasy does better - e.g. they're a single page application and that means that the interface is super fast. ShipStation is slower as you mover around in the interface. I wish that ShipStation could manage my inventory across marketplaces and I'm in love with how some of the other vendors solicit reviews using marketing/email automation. I hope someday that vendors like ShipStation will also connect to Auth.net or Stripe.com so that we can Auth and Settle New Manual Orders. It takes a bit longer to learn ShipStation but if you're running a larger/complicated business you'll come to appreciate the power that comes with the complexity.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ronald C.
Industry: Arts & Crafts
Company size: 11-50 Employees

Shipstation Changed My Life

Used Daily for 2+ years
Reviewed on 2019/12/23
Review Source: Capterra

We started with shipstation when our small online shop was shipping well under 100 items a month. I'd tried a few other softwares, and none of them compared. Now, our business has grown many, many times over, and shipstation has scaled with us without a hitch. It's incredibly easy to use, integrates wonderfully with our online storefront, ebay, etc... I've recommended it to many, many people over the years, and I really can't imagine running my business without it!

Pros

Ease of use and feature richness. We had tried a couple of other shipping systems for our online shop, and none were as intuitive and user friendly as Shipstation. We were able to get up and running very quickly when we first started, and now, many years later, I've learned much of the the deep functionality that lays beneath the simple surface.

Cons

I had to think a while, but I do with the dashboard reporting was a bit clearer and easier to read. There are a couple of widgets on there that I have still to figure out quite how to read.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Austin S.
Industry: Sports
Company size: 11-50 Employees

We save thousands of dollars every month and hours in time with shipstation

Used Daily for 2+ years
Reviewed on 2020/09/30
Review Source: Capterra

Very pleased. It is extremely easy to use, convenient, integrates well and saves us time and money

Pros

I love being able to compare all of the carriers easily to see different rates for different packages. In working with this software I have really been able to hone in on different cost savings just by adjusting how I package items. I love how it integrates with ebay, our website and other platforms

Cons

I don't love the price, but I also cant complain because we save more money in time and efficiency than we would without this software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bryan C.
Industry: Logistics & Supply Chain
Company size: 11-50 Employees

Shipstation is great software for the price, but it has its limitations

Used Daily for 2+ years
Reviewed on 2018/03/08
Review Source: Capterra

Shipstation is great, but as you scale out your business you will most likely need to move to a more robust WMS. For many start up companies that do not have a lot of inventory or a high volume of SKU's, Shipstation will provide a powerful tool that can help speed up fulfillment and release many of the frustration of shipping product while not costing you huge amounts of money.

Pros

Shipstation is great for companies that are looking for a label printing solution for there shopping carts. Shipstation is able to handle high volumes of orders and allows for labels to be pre-printed, which can greatly increase the fulfillment time. There are pretty good filtering options that can lead to more efficiencies when printing that can save time with your fulfillment team.

Shipstation integrates with many different platforms fairly seamlessly, which allows for more diversity in the ever growing number of platforms that are out there. They are also constantly adding new platforms that can integrated with.

I think the fact that this software is user friendly and efficient in its design makes this software a worthwhile investment for those that need a better shipping solution.

Cons

The issues that we have run into with this software as we have scaled to processing over 3000 shipments a day are too many holes which can cause many opportunities for errors, processing speeds, and lack of flexibility.

When you are processing up to 3000 orders a day problems flesh themselves out quickly. One issue that has arisen is the inability to hold people accountable when errors occur. For example, since the labels are pre-printed there is not a simple to way to know who misshiped an order when it is sent incorrectly to a customer. On top of that, since the labels are pre-print there is no way to verify through software on the outbound that a shipment is correct. You have to trust that your team is packing order correctly, which is guaranteed to cause problems regardless. There is also the possibility that labels can be double printed or not printed at all since labels are processed and then a PDF is created to print orders. This has been costly for us an multiple occasions, which is hardly preventable no matter who you have printing.

Due to the fact that Shipstation is cloud based this can cause issues with processing speeds. We have seen hang ups (especially on Mondays) that cause the whole team to be slowed down due.

The other issue with cloud based system is the lack of flexibility for Shipstation to be customized to how you would like it. If changes are made they have to be made globally, which can take a while or just simply cannot happen altogether.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Angie R.
Industry: Retail
Company size: 2-10 Employees

Makes shipping easy

Used Weekly for 1+ year
Reviewed on 2020/09/29
Review Source: Capterra

Shipstation was easy to implement and is easy to use, whether you have standard products or custom products. It's user friendly and cost effective.

Pros

Shipstation makes managing shipments a breeze, from intial shipment to tracking delivery. I love that you can set up standard products and packages to make the process more efficient. We ship with multiple providers and Shipstation makes it easy to switch between services in one interface. They also have the option to add additional insurance at a much lower cost than the shipping providers, which saves us a significant amount of money each month. Shipstation also directly connects with multiple sales channels so you can avoid manual entry of orders.

Cons

I don't love paying a monthly fee but it has been worth the low cost for all the time we save as well as the lower insurance costs.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 697 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

ShipStation Pricing

ShipStation Pricing

Starting from
US$9,00/month
Free Trial
Subscription
Value for money

No matter what ShipStation plan you choose, you’ll get USPS postage accounts, the ability to link up your own UPS, FedEx, DHL, and other carrier accounts, fantastical customer support, access to import your chosen sales channel’s orders, automation rules, and a crazy amount of time savings from all our features.

All our plans come with a free all-access 30-day Trial! Try out the app today to see how we can work for you.

No matter what ShipStation plan you choose, you’ll get USPS postage accounts, the ability to link up your own UPS, FedEx, DHL, and other carrier accounts, fantastical customer support, access to import your chosen sales channel’s orders, automation rules, and a crazy amount of time savings from all our features.

All our plans come with a free all-access 30-day Trial! Try out the app today to see how we can work for you.

Value for Money
4,6/5
Based on 697 user ratings
Compare value for money rating with alternatives
Compare with alternatives

ShipStation Features

ShipStation Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,6/5
Based on 697 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for ShipStation

Additional information for ShipStation

Key features of ShipStation

  • Automate your shipping with hierarchical rules
  • Branded shipping labels / packing slips
  • Business tools and workflows
  • Combine and split orders
  • Compare prices with real-time rate information
  • Connect selling channels, carriers, and integration tools
  • Consolidated view of all orders from all stores
  • Coupons and promotional offers
  • Customize views & build filters
  • Customized email confirmations
  • Display product photos on packing slips
  • Establish product specific shipment settings
  • Generate USPS SCAN Forms for better tracking
  • Let Amazon lighten your fulfillment with our FBA integration
  • Multiple warehouses / locations
  • Order status and tracking info
  • Pre-filled international customs forms
  • Print directly to any printer
  • Print labels and packing slips in batch, up to 500 at a time
  • Returns portal
  • Scan a barcode
  • See all orders and get new order alerts
  • Send restock reminder email & fulfill from other warehouses
  • Support for thermal & desktop printers
  • Third party integrations
  • Tracking numbers
  • User auditing and permissions management
  • View product images for increased packing accuracy

Benefits

ShipStation is completely web-based, offers a 30-day FREE trial and includes a FREE USPS Postage account. Our highest priority is always about maximizing the customer experience. Whether it be ShipStation's friendly user-interface, rich and robust features set, time-saving tools, or exceptional seller support, ShipStation strives to deliver the highest quality shipping product and service available on the market today. Check out what others have said about ShipStation by visiting our stories page! (Or read the reviews below.)

ShipStation FAQs

ShipStation FAQs

Below are some frequently asked questions for ShipStation.

Q. What type of pricing plans does ShipStation offer?

ShipStation offers the following pricing plans:

Starting from: US$9,00/month

Pricing model: Subscription

Free Trial: Available

No matter what ShipStation plan you choose, you’ll get USPS postage accounts, the ability to link up your own UPS, FedEx, DHL, and other carrier accounts, fantastical customer support, access to import your chosen sales channel’s orders, automation rules, and a crazy amount of time savings from all our features. All our plans come with a free all-access 30-day Trial! Try out the app today to see how we can work for you.

Q. What are the main features of ShipStation?

ShipStation offers the following features:

  • Automate your shipping with hierarchical rules
  • Branded shipping labels / packing slips
  • Business tools and workflows
  • Combine and split orders
  • Compare prices with real-time rate information
  • Connect selling channels, carriers, and integration tools
  • Consolidated view of all orders from all stores
  • Coupons and promotional offers
  • Customize views & build filters
  • Customized email confirmations
  • Display product photos on packing slips
  • Establish product specific shipment settings
  • Generate USPS SCAN Forms for better tracking
  • Let Amazon lighten your fulfillment with our FBA integration
  • Multiple warehouses / locations
  • Order status and tracking info
  • Pre-filled international customs forms
  • Print directly to any printer
  • Print labels and packing slips in batch, up to 500 at a time
  • Returns portal
  • Scan a barcode
  • See all orders and get new order alerts
  • Send restock reminder email & fulfill from other warehouses
  • Support for thermal & desktop printers
  • Third party integrations
  • Tracking numbers
  • User auditing and permissions management
  • View product images for increased packing accuracy

Q. Who are the typical users of ShipStation?

ShipStation has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does ShipStation support?

ShipStation supports the following languages:

English

Q. What type of pricing plans does ShipStation offer?

ShipStation has the following pricing plans:

Subscription

Q. Does ShipStation support mobile devices?

ShipStation supports the following devices:

Android, iPhone, iPad

Q. What other apps does ShipStation integrate with?

ShipStation integrates with the following applications:

Bitium, Brightpearl, DEAR Inventory, Finale Inventory, Freestyle Solutions, Orderhive, SellerActive, Shipwire, Stitch Labs, SureDone

Q. What level of support does ShipStation offer?

ShipStation offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials