ShopKeep

ShopKeep

The simplest way to make smarter business decisions.

4.3/5 (557 reviews)

ShopKeep Overview

Everything ShopKeep does helps independent businesses to grow. Founded by a successful business owner, ShopKeep is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses.

It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep represents a one-stop shop for all ambitious independent business owners who want to hit the ground running.

As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 25,000 customers. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365.

More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

ShopKeep Reviews

Overall rating
4.3/5
84% positive reviews
332
Excellent
137
Very good
42
Average
16
Poor
30
Terrible
Travis W.

Shopkeep used in Career Tech Programs

Used Daily for 2+ years
Reviewed on 2019/10/16
Review Source: Capterra

Overall, I'd definitely recommend Shopkeep. For the price, for the customer service, for its quick implementation and ease of use, you really cannot beat it.

Pros

We implemented Shopkeep within our 4 high school stores, our Cosmetology program's salon, and our Culinary program's restaurant. All have loved Shopkeeps ease of use and learning. The students have picked up on it very quickly. The Back Office has allowed our teachers and students to customize as needed. Overall it's a great product. The restaurant cannot wait for the "tables" option to become officially part of the program. Our district currently does not allow for credit cards, but they are finally considering this and we are looking forward to that and gift cards as well!

Cons

We had some issues with connectivity being a large district with many students on our wifi. We were able to purchase adapters and "hard-line" the iPads. This isn't really a Shopkeep issue though. One issue we've had is once a mistake has been made and the shift is closed, there is no way to "fix" the mistake (students will make these mistakes from time to time). We've also been left with some "hanging" open checks but figured out how to get rid of these by deleting the app and reactivating the register.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Lonnie F.

Great software for a reasonable price

Used Daily for 1+ year
Reviewed on 2019/10/15
Review Source: Capterra

I can’t say enough good things about this quality built, easy to use and amazingly dependable system. I haven’t had not one minute of downtime and pairing that with an expert technical support team you can focus your needs on the growth of the business rather than the operations. I will continue to use Shopkeep as long as they will let me.

Pros

Ease of implementation along with ongoing technical support that doesn’t just blow you off when you need them. It’s a very robust system that includes all the features I need most in an easy to use format.

Cons

My only negative comment would be toward the purchase order system that is a bit lacking in functionality and tends to be a bit glitchy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Carrie B.

ShopKeep for Your Little Shop

Used Daily for 1+ year
Reviewed on 2019/09/11
Review Source: Capterra

Our experience over the last year and a half has been positive. We are satisfied with everything that we are able to do with ShopKeep and look forward to adding features as our business grows. I would recommend this system to other businesses.

Pros

When I was originally shopping for a POS system, I was a new buyer. I have new how to use different system but was never the decision maker. I researched for price, ease of use, payroll capabilities and tech support. ShopKeep ticked all the boxes. It is easy to update when we add new products or change pricing. It is easy to check the time clock and adjust for missed punches. We have had a few occasions to use the customers service and each time were met with excellent service and immediate action to resolve our issues.

Cons

The upgrades are pricey for a small business but I don’t think it is much different than other systems that are available. We are a new, small business and value the bottom line more than the bells and whistles. As our business grows it is nice to know that the capabilities are there to grow with us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Maria C.

Awesome User Friendly POS system

Used Daily for 2+ years
Reviewed on 2019/07/18
Review Source: Capterra

I have recommended Shopkeep to everyone I see. I am not sure if it turned int new users but I’m sure my good vibes have trickled down in the community for Shopkeep. My staff also tells customers the POS system that we use and highly recommend it from a users perspective. I started in. September 6 years I believe and no one in Staten Island had a Shopkeep account so I would be interested to see how many accounts there are now and can guarantee some of those are due to the good reviews I give to fellow business owners and customers.

Pros

I Love that I could set up the list of products myself with very little direction or training in the back office. I love that I can see sales remotely using the App on my smart phone. I love the ease of accessing holidays sales from the previous years so that I can better prepare for this years holiday. I love that the staff can learn this after 5 minutes and conduct a sale all by themselves with their first customer.

Cons

I wish that the software was able to be used in my new cafe whereby people sit down in my dining area and have waitress service. I wish they had a table layout program to facilitate this need I have in my newest business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kelly B.

Overall FANTASTIC!!

Used Daily for 1+ year
Reviewed on 2019/06/29
Review Source: Capterra

I absolutely love the system! The customer service is above anything I could ask for! EVERY time I call, each representative knows exactly what I am talking about, and has an answer for me! Quality!!

Pros

I handle many herbs that are weighed by the ounce. SK lets me set a price by the ounce, that it calculates when I right up the sale. I love this!
I love the connection to QuickBooks and Mailchimp. I do not have a website yet, but will love when I do, that it can be linked as well!

Cons

A few things I would LOVE to see implemented are:
1. A linked-in mobile device (not the $300 one you currently offer that doesn't connect to SK). One that is actually linked into the inventory, and can be used when I have booth events outside of my hard location, during it's business hours.
2. In the items with variations, PLEASE let me move around the variations! I add new variations frequently (as I get new things in), and it would make it so simple if I could alphabetize them as I go. They are all just as I've added them now (out of order!). Also with the tabs, can I please be able to edit the names of the variations as well? Once you've entered the name of the variation, you can't edit the it at all right now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ShopKeep Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

ShopKeep Features

  • CRM Integration
  • Customer Database
  • Customizable Branding
  • Electronic Payments
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Reminders
  • Reporting & Statistics
  • Social Media Integration

Additional information for ShopKeep

Key features of ShopKeep

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

ShopKeep FAQs

Below are some frequently asked questions for ShopKeep.

Q. What type of pricing plans does ShopKeep offer?

ShopKeep offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of ShopKeep?

ShopKeep offers the following features:

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

Q. Who are the typical users of ShopKeep?

ShopKeep has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does ShopKeep support?

ShopKeep supports the following languages:

English

Q. What type of pricing plans does ShopKeep offer?

ShopKeep has the following pricing plans:

Subscription

Q. Does ShopKeep support mobile devices?

ShopKeep supports the following devices:

Android, iPad

Q. What other apps does ShopKeep integrate with?

ShopKeep integrates with the following applications:

Ambur, Arcade, BigCommerce, Clear Spider, Mailchimp, Mailchimp, MarginEdge, Preferred Payments, QuickBooks, QuickBooks Online

Q. What level of support does ShopKeep offer?

ShopKeep offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials