ShopKeep

The simplest way to make smarter business decisions.

4,2 /5 (684 reviews) Write a Review!

ShopKeep Overview

What is ShopKeep?

Everything ShopKeep By Lightspeed does helps independent businesses to grow. Founded by a successful business owner, ShopKeep By Lightspeed is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses.

It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep By Lightspeed represents a one-stop shop for all ambitious independent business owners who want to hit the ground running.

As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 20,000 customer locations. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365.

More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.

ShopKeep Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

ShopKeep Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

ShopKeep video ShopKeep screenshot: ShopKeep screenshot: ShopKeep screenshot: ShopKeep screenshot:

ShopKeep Reviews

ShopKeep Reviews

Overall rating
4,2
/
5
Excellent
405

Very good
158

Average
49

Poor
26

Terrible
46

Value for Money
4
Features
4
Ease of Use
4,4
Customer Support
4,2
82% recommended this app
Angie F.

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.


Denise K.

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.


Alan A.

Excellent business responsive company

Excellent customer service, easy to access them for help, always available 24/7


Kevin S.

SALES TAX NIGHTMARE!

We learned to be very careful, software isn't perfect and Shopkeep fail miserably.


Tracy H.

Great Apple POS

Overall experience with shopkeep is positive after switching from another POS system for small Business.


Angie F.
Industry: Retail
Company size: 2-10 Employees

Puts Square to shame

Used Daily for 1-5 months
Reviewed on 2019/06/28
Review Source: Capterra

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Denise K.
Industry: Retail
Company size: 11-50 Employees

Review of ShopKeep

Used Daily for 2+ years
Reviewed on 2019/11/05
Review Source: Capterra

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons

I know this sounds crazy but I really don't have any negatives with this system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alan A.
Industry: Restaurants
Company size: 2-10 Employees

Excellent business responsive company

Used Daily for 1-5 months
Reviewed on 2020/12/09
Review Source: Capterra

Excellent customer service, easy to access them for help, always available 24/7

Pros

Relable, easy to develop and use, great tech and customer service response.

Cons

Initial card reader would not work on Gift Cards - had to upgrade to another card reader

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin S.
Industry: Printing
Company size: 2-10 Employees

SALES TAX NIGHTMARE!

Used Daily for 2+ years
Reviewed on 2017/05/18
Review Source: Capterra

We learned to be very careful, software isn't perfect and Shopkeep fail miserably.

Pros

Calculated sales tax correctly until latest update.
Price just changed to $69 a month which is a scam to charge for crazy sales tax errors

Cons

DO NOT USE SHOPKEEP

They have a new update to the sales tax calculations. We are a print shop and sell
.10 copies and .05 cents special paper. I rang up 500 color copies @.20 total is $100
State sales tax is 8.25%
Most people could add the sales tax in their head for this amount.....Total should be $108.25
Well guess what good ol Shopkeep says on the iPad???
$110

How can you charge a customer $110 on a $100 taxable sale at 8.25?
That is illegal to over charge a customer on sales tax.

Shopkeeps response is the engineers set up the sales tax to calc on each line item. So that means .02 cents tax which is rounded up. 500 x .02 is $10. Because Shopkeep fails to program the software better I just overcharged customer $1.75

Shopkeep has the worst customer service. They have no management and when I called to ask how to fix sales tax, they sent me to someone named Craig to cancel service. 3 days after cancelling service they will lock you out of the back office.

Shopkeep is the biggest scam to the customer ever. I set up Square account and it adds sales tax perfectly. If Shopkeep can't figure out how to calculate sales tax - why would any business use them?

I suggest every business should ring up a bunch of sample orders and watch the sales tax go wildly off.

The poor CEO of Shopkeep is going to get canned fast if he allows sales tax errors system wide.

Fix your sales tax Shopkeep!

Response from ShopKeep

Hi Kevin,

I'm on the Product team at ShopKeep and saw your feedback related to how we calculate tax. I wanted to provide a response so that you understood our stance and why this an improvement.

We've progressed from calculating tax on the subtotal to the more modern per-unit tax calculation which provides better accuracy. This is the recommendation of the Streamlined Sales Tax (SST) governing board's recommendation, which is the body that assists states to administer a simpler and more uniform sales and use tax system. The SST also states that both methods of tax accounting are acceptable, even though per-unit is preferred, as long as practiced consistently.

I hope that helps. We very much appreciate the feedback.

Best,
Hank

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Tracy H.
Industry: Consumer Services
Company size: Self Employed

Great Apple POS

Used Daily for 6-12 months
Reviewed on 2020/11/12
Review Source: Capterra

Overall experience with shopkeep is positive after switching from another POS system for small Business.

Pros

Great Apple iPad Pos system
Shopkeep is ideal for small businesses that have a storefront and small to medium items to sell.
It works quickly with less glitches than many other small business POS solutions.
Keeps tabs on inventory, hours, customer emails and can be quickly linked to Quickbooks for accurate tax accounting.
After having tried several POS systems for mine and my husband's small businesses over the years-this one is the most effective.
I really like the inventory setup. It can be customized and is colorful so you can quickly pick items for sale for smooth transactions. It also allows for easy reordering of inventory when items are almost out of stock. A big plus is that it takes major credit cards without huge extra transaction fees.

Cons

The only downside is cost as the software, apple phones and tablets can be expensive if just starting up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 684 user ratings
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ShopKeep Pricing

ShopKeep Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money
Value for Money
4/5
Based on 684 user ratings
Compare value for money rating with alternatives
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ShopKeep Features

ShopKeep Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 684 user ratings
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Categories

Additional information for ShopKeep

Additional information for ShopKeep

Key features of ShopKeep

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

ShopKeep FAQs

ShopKeep FAQs

Below are some frequently asked questions for ShopKeep.

Q. What type of pricing plans does ShopKeep offer?

ShopKeep offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of ShopKeep?

ShopKeep offers the following features:

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

Q. Who are the typical users of ShopKeep?

ShopKeep has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does ShopKeep support?

ShopKeep supports the following languages:

English

Q. Does ShopKeep support mobile devices?

ShopKeep supports the following devices:

Android, iPad

Q. What other apps does ShopKeep integrate with?

ShopKeep integrates with the following applications:

Ambur, Arcade, BigCommerce, Clear Spider, Mailchimp, MarginEdge, Preferred Payments, QuickBooks Online, QuickBooks Online Advanced, Womply

Q. What level of support does ShopKeep offer?

ShopKeep offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials