ShopKeep

ShopKeep

The simplest way to make smarter business decisions.

4.3/5 (525 reviews)

ShopKeep Overview

Everything ShopKeep does helps independent businesses to grow. Founded by a successful business owner, ShopKeep is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses.

It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep represents a one-stop shop for all ambitious independent business owners who want to hit the ground running.

As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 25,000 customers. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365.

More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

ShopKeep Reviews

Overall rating
4.3/5
84% positive reviews
310
Excellent
130
Very good
39
Average
16
Poor
30
Terrible
Jody D.

Best out there

Used Daily for 2+ years
Reviewed on 2019/06/27
Review Source: Capterra

We do have an IT department that manages most aspects of shopkeep, including maintaining products, iPad layouts, hardware, networking and reports, so we're fortunate in that respect, but in the few instances that we've contacted ShopKeep for help, they have been very responsive and proactive in getting us up-and-running quickly.

Pros

Shopkeep is really easy to use and set up - there is optional customizability and granularity that allows a company to operate as complex a retail or food service business as any small or medium business would want, yet it is scalable to a small business with less complexity too. We are a small, rural hospital with an outstanding Cafe (some people come to the hospital just for the food, and it is considered one of the best places to eat in our community). We use Shopkeep to run the Cafe for employees (who can swipe their ID badge to do a payroll-deduct for their meals), and visitors. In addition, we have a mobile register (iPad) that our dietary staff uses to visit patients on our inpatient wing at meal times to take patient food orders as well. Our patients LOVE this!

Cons

We have been very pleased with the product, and have been using it for over 5 years. The issues we've had are related to the hardware (iPads) and the payment terminal hardware. Even so, these issues have been exceedingly infrequent.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James J.

Ease of Use Front End and Back End

Used Daily for 1+ year
Reviewed on 2019/06/13
Review Source: Capterra

Over all I am very happy with Shopkeep. We have 3 registers in a diverse small resort business with a Restaurant, Gas Station, C Store, Bar, Package Liquor, Lodge, Campground etc... We are able to adapt the system to work in all areas by setting up different pages for different areas of the business or used in combination as the transaction categories are available on all 3 registers whether being used at the bar, in the restaurant or at the lodge & c store. Customer Service has been great. Set up was done by myself which says just about anyone can do it.

Pros

Easy Set Up and functionality. Training employees on system is relatively simple and repetition is all it takes after the initial introduction. Changes to item/ menu in the back office are drag & drop which makes an easy quick process to adapting to changing environments. The equipment integration is great. I can do work and/or monitor the system from remote locations in the back office if I happen to be away from the property. Credit card processing/ tracking and reports are easy to work with. Report resources are almost endless and you can pretty much find what you need in the reports availabe.

Cons

I do not like the Discarded Item feature. It opens up to theft of items or cash payment of items set at zero default price with price on modifiers and does not track the Items themselves. There is no manager permission option for discarded items or at the very least an explanation/ reason code option. I would rather have it set up like the
Void Option or not exist. Tracking the Item and the item price and/or modifier price with reason codes and manager permission options would be great for the discarded item feature. It would be nice to have a few more payment options such as ATM (currently use Pay Out and note ATM then ring the transaction with the cash) The ability to over tender a check for tipping would be a great feature. We still have a few patrons who write checks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Christopher B.

Rescued us from a POS of perpetual problems

Used Daily for 1+ year
Reviewed on 2017/01/10
Review Source: Capterra

When we first transitioned from a legacy POS to an iPad-based POS, we'd gone with another product that seemed perfect. Unfortunately, that product was like buying a house and discovering a day in and day out that it was full of mold, had cracks in the foundation and other structural problems, and the repair people tasked with helping you seemed trained to make things worse. It required constant attention in order to ensure very basic functionality, crashed constantly, caused massive headaches with credit card processing, and everyone from our account rep to her bosses to "tech support" was so clueless, one could write a sitcom with the stories.

We shopped around for our replacement, making sure to ask all the questions and investigate to the best of our abilities so as not to end up in the same place. We found ShopKeep and could not be more pleased with the results. I cannot overstate how completely opposite every interaction with ShopKeep has been compared with the competitor we replaced. Every question has been answered satisfactorily, every issue dealt with (and not forgotten by an overwhelmed support crew), and every guarantee upheld. Even better, the application itself functions as advertised, so we are not spending actual hours of our time making something work; it just works. We don't experience crashing, lost data, unsolvable credit card processing nightmares, and the rare calls to tech support are quick and painless. There may not be as many back-end bells and whistles in terms of reporting and inventory, but these are always in development, and I feel comfortable saying that when these new elements are introduced they will function as described. The app is clean, intuitive to learn, easy to use, and the resources made available, detailed online instructions, videos, etc. combined with helpful, engaged, communicative staff at all levels have made ShopKeep a hero to us. If I ever notice ShopKeep being used at another business, I always make a point to ask about it and find the same enthusiastic appreciation I'm trying to convey here. (Whereas I do the same with the competitor we ditched, and always see their eyes glaze over.)

I highly recommend ShopKeep and know that users will be as satisfied as we are to have found them.

Pros

Clean design, easy & intuitive to learn, very stable i.e. does not crash, connectivity has never been an issue, back-office works well in its current format. Tech support always available, helpful, and willing to go the extra step to help when they do not immediately have the answer. Simplicity, meaning one is not overwhelmed with more features than one could use (and which could be rendered pointless if overall stability is a challenge). Fairly flexible layout for the iPad menus. Very straightforward to set-up, and the online resources are comprehensive. I taught myself everything in an afternoon, and staff all took to it quite easily. I have not had to spend hours and hours trying to establish functionality with a line of customers staring at me.

Cons

BackOffice reporting could be a little more comprehensive and with more user control in terms of personalization. Bulk editing and management of inventory/stock items is nice, but individual item edits can be time-consuming if one is only working on 5 items (vs. 50).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dan P.

Fantastic Retail Point of Sale System

Used Daily for 2+ years
Reviewed on 2017/01/09
Review Source: Capterra

Shopkeep has been an incredible system for us. We've been using it for just over two years now and are extremely satisfied. For the price, you will not find a better system anywhere, and trust me, I've done the research. The cashier end of the system is very intuitive and easy to learn. Teaching my new staff how to use it is a breeze. Customizing the screens makes it easy to sort products by page and button color. The back end of the system is just as easy to use. The built-in analytics can quickly bring up a great overview of how your business is doing. Inventory management is fantastic and very easy to manage. Importing and exporting inventory, customers, sales, etc... is all effortless and great for analyzing data outside of Shopkeep. The App and web-based back office are constantly being updated and improved. Support staff are very friendly and knowledgeable and have always been great at providing us solutions.

For anyone who is looking for a great system for a small retail business that is cost efficient, has great customer support, and is easy to use, look no further... This is the system for you.

The only cons to this system is that you can't manage or transfer inventory between stores in the same back office. You will have to switch between stores and manually add/subtract inventory for each store. Another great feature missing is a separation of stock between the storefront and a storage area. These are features probably better suited to a larger retailer who would need a more capable system but features Shopkeep should consider in their development.

Overall we are very pleased with the system. You can't go wrong!

Pros

Ease of Use. This is some of the most intuitive software I've ever used. It literally took me a couple of hours to learn the system inside and out and my staff is able to count on me for answers any time and I have no problem providing them quick solutions.

Cons

I would really like to see a way that we could consolidate store management into a single back office so that we could transfer stock quickly and easily between stores. Also, if there was a way to have a back stock/storefront separation for inventory, it would save us an insane amount of time with our inventory management control.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jessica S.

Very positive experience

Used Daily for 2+ years
Reviewed on 2019/06/14
Review Source: Capterra

I have been very pleased with shopkeep, the initial price was high considering I was upgrading from a traditional register and needed to add an up to date I pad, bar code reader and other features to optimize and get the most out of the software.

I have recommended shopkeep to many people and had received a referral bonus, score!

Customer service has always been very knowledgable and down to earth and I have felt with past interactions that I am speaking with someone who takes my concerns seriously and is not just going through the motions.

The back office has more features than I need for my small business but I am glad they are available. Retrieving data about past purchases, inventory or customers is simple if needed.

Because of shopkeep I was able to begin selling products online to grow my business.

Pros

Platform that looks simple and is approachable when teaching new employees how to use the register. Favorite part is how clear and organized the shopkeep register app looks.

Cons

I sometimes experience connectivity issues, and wish there was a way to print bar code stickers without having to log into my back office allowing customers the ability to print and modify item codes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

ShopKeep Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

ShopKeep Features

  • CRM Integration
  • Customer Database
  • Customizable Branding
  • Electronic Payments
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration

Additional information for ShopKeep

Key features of ShopKeep

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

ShopKeep FAQs

Below are some frequently asked questions for ShopKeep.

Q. What type of pricing plans does ShopKeep offer?

ShopKeep offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of ShopKeep?

ShopKeep offers the following features:

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

Q. Who are the typical users of ShopKeep?

ShopKeep has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does ShopKeep support?

ShopKeep supports the following languages:

English

Q. What type of pricing plans does ShopKeep offer?

ShopKeep has the following pricing plans:

Subscription

Q. Does ShopKeep support mobile devices?

ShopKeep supports the following devices:

iPad

Q. What other apps does ShopKeep integrate with?

ShopKeep integrates with the following applications:

Ambur, Arcade, BigCommerce, Clear Spider, Mailchimp, Mailchimp, QuickBooks, QuickBooks, QuickBooks Online

Q. What level of support does ShopKeep offer?

ShopKeep offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials