ShopKeep

The simplest way to make smarter business decisions.

4,2 /5 (682 reviews) Write a Review!

ShopKeep Overview

What is ShopKeep?

Everything ShopKeep does helps independent businesses to grow. Founded by a successful business owner, ShopKeep is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses.

It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep represents a one-stop shop for all ambitious independent business owners who want to hit the ground running.

As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 25,000 customers. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365.

More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.

ShopKeep Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

ShopKeep Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

ShopKeep video ShopKeep screenshot: ShopKeep screenshot: ShopKeep screenshot: ShopKeep screenshot:

ShopKeep Reviews

ShopKeep Reviews

Overall rating
4,2
/
5
Excellent
403

Very good
158

Average
49

Poor
26

Terrible
46

Value for Money
4
Features
4
Ease of Use
4,4
Customer Support
4,2
82% recommended this app
Angie F.

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.


Denise K.

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.


John D.

Saves me so much time managing crossplatform sales

I love it, easy to use and easy to review sales reports, I really like the equipment I am using as well.


James M.

Starts Off Great

Shopkeep was supposed to simplify my POS and reporting. It has not done that my old POS system I called support 1 time in 4 years. With Shopkeep I have had to call support more times then I can count and over the last couple months the hold times are so horrendous I have just given up. I actually have 2 shop keep accounts for my business but have only implemented one of them as the headaches I have to deal with, with the one is enough I don't want to double the trouble so I have stayed with my previous POS for our second location. The product itself is good, the reporting is excellent, but the customer service is about the worst you can imagine.


Jamie S.

A must for any business

ShopKeep has been a great experience and a huge asset for my store. It integrates easily even for new store owners and is reliable and easy to learn.


Angie F.
Industry: Retail
Company size: 2-10 Employees

Puts Square to shame

Used Daily for 1-5 months
Reviewed on 2019/06/28
Review Source: Capterra

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Denise K.
Industry: Retail
Company size: 11-50 Employees

Review of ShopKeep

Used Daily for 2+ years
Reviewed on 2019/11/05
Review Source: Capterra

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons

I know this sounds crazy but I really don't have any negatives with this system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John D.
Industry: Retail
Company size: Self Employed

Saves me so much time managing crossplatform sales

Used Daily for 1+ year
Reviewed on 2020/10/13
Review Source: Capterra

I love it, easy to use and easy to review sales reports, I really like the equipment I am using as well.

Pros

I think it is very easy to use, wish I signed up for it many years earlier. I have been using it for 2 years now and it makes my bookkeeping and my tax prep work so much easier. I love the Clover equipment I am using, there are very easy to use and portable for when I do a trade show. I sell in my store and online and I am able to manage all my sales from store and online all in one place.

Cons

I wish it cost a little less but it was still less expensive then most of the other ones. I wish it had more inventory management abilities.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

James M.
Industry: Retail
Company size: 2-10 Employees

Starts Off Great

Used Daily for 6-12 months
Reviewed on 2019/10/21
Review Source: Capterra

Shopkeep was supposed to simplify my POS and reporting. It has not done that my old POS system I called support 1 time in 4 years. With Shopkeep I have had to call support more times then I can count and over the last couple months the hold times are so horrendous I have just given up. I actually have 2 shop keep accounts for my business but have only implemented one of them as the headaches I have to deal with, with the one is enough I don't want to double the trouble so I have stayed with my previous POS for our second location. The product itself is good, the reporting is excellent, but the customer service is about the worst you can imagine.

Pros

This software is pretty complete the reporting is great, the features are great. What you should get out of this software in one package would be hard to put together anywhere else but that is only if Shopkeep can actually deliver what they promise.

Cons

Sold a premium package with premium support and still can't seem to get reliable support. Over the last two weeks I have spent about 6 hours of total time sitting on hold and have yet to speak to a live person. I have chosen the call back feature twice and have not received any calls back only received 2 emails saying they tried to call and no one answered. No one can enplane the billing to me, as in why do I keep getting certain reoccurring charges that we can not attribute to anything. Shopkeep sent me the starter gift card pack which is supposed to come with the premium package but it is not enabled on my back office all it says is upgrade your package, which what do I upgrade to if I supposedly have premium. Another issue is they started billing me long before I even received my equipment. This was because who ever was supposed to submit the equipment order forgot and then went on vacation, biggest issue there is no refund available for the time I was getting billed but couldn't use the actual service. They never mention to you the constant PCI compliance stuff you have to constantly do, this is not easy stuff to do either and they offer zero support in filling out the required PCI compliance paperwork that is sent.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Jamie S.
Industry: Retail
Company size: 11-50 Employees

A must for any business

Used Daily for 6-12 months
Reviewed on 2020/09/17
Review Source: Capterra

ShopKeep has been a great experience and a huge asset for my store. It integrates easily even for new store owners and is reliable and easy to learn.

Pros

What I like most is that ShopKeep shows me what's trending in my store and my best sellers. This makes it really easy to know what I should reorder and what items I should mark down. The interface is also really easy for my staff to use whether it's updating our inventory or completing transactions.

Cons

There isn't much I can think of that I don't like, except I wish the inventory shows the date when we put an item into our inventory for the first time, so we can easily identify what the oldest items in our inventory are.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 682 user ratings
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ShopKeep Pricing

ShopKeep Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money
Value for Money
4/5
Based on 682 user ratings
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ShopKeep Features

ShopKeep Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 682 user ratings
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Categories

Additional information for ShopKeep

Additional information for ShopKeep

Key features of ShopKeep

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

ShopKeep FAQs

ShopKeep FAQs

Below are some frequently asked questions for ShopKeep.

Q. What type of pricing plans does ShopKeep offer?

ShopKeep offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of ShopKeep?

ShopKeep offers the following features:

  • Build items to modify orders
  • Choose Your Own Credit Card Processor
  • Customer Relationship Management
  • Employee Management and Time Clock
  • Inventory Management
  • Print or Email Receipts
  • Ring up sales in a flash
  • Robust Sales Reports
  • Scan Barcodes
  • Take cash or credit
  • Tiered Employee Permissions

Q. Who are the typical users of ShopKeep?

ShopKeep has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does ShopKeep support?

ShopKeep supports the following languages:

English

Q. What type of pricing plans does ShopKeep offer?

ShopKeep has the following pricing plans:

Subscription

Q. Does ShopKeep support mobile devices?

ShopKeep supports the following devices:

Android, iPad

Q. What other apps does ShopKeep integrate with?

ShopKeep integrates with the following applications:

Ambur, Arcade, BigCommerce, Clear Spider, Mailchimp, MarginEdge, Preferred Payments, QuickBooks Online, QuickBooks Online Advanced, Womply

Q. What level of support does ShopKeep offer?

ShopKeep offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials