8x8 Virtual Office

Voice, video, chat, contact center. In the cloud.

About 8x8 Virtual Office

8x8 Virtual Office is a multi-channel cloud contact center which includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more. Using VoIP technology, 8x8 aims to deliver business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, internet faxing, smartphone integration, and an online dashboard that gives users call management controls, 8x8 Virtual Office is designed to connect businesses with the people that matter.

8x8 Virtual Office aims to deliver superior voice quality, HD Audio, industry-leading routing, compression technology, and a rock-solid network performance, in order to provide a complete communications solution that works exactly the way businesses want it to.

The complete cloud system provides a range of features, mobile apps, messaging, and collaboration tools in order to help teams stay connected with one another, as well as with their customers. 8x8 Virtual Office facilitates instant messaging in both one-on-one and group format, and users can add attachments such as photos, videos, and web links, to easily share information with colleagues.

Key benefits of 8x8 Virtual Office

· Security: TLS/SRTP encryption ensures that calls are secure and not intercepted.

· Hosted technology: 8x8 hosts all telephony equipment in their own data centers, so users don’t have to.

· Unlimited calling zones: Benefit from unlimited calling support for up to 45 countries.

· Instant messaging: Collaborate and communicate with team members and customers with one-to-one or group chats.

· Operator switchboard: Manage calls from the online switchboard which automatically transfers callers to the relevant team or employee.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, United States

Supported Languages

English, French, Japanese

Images

Virtual Office Desktop
Virtual Office Online Call Interface
Virtual Office Online Corporate Directory
Account Manager Auto Attendant Configuration
8x8 Account Manager
Virtual Office Desktop Corporate Directory
Virtual Office Mobile
View 8 more
8x8 Virtual Office video
8x8 Virtual Office video
8x8 Virtual Office video
8x8 Virtual Office video
8x8 Virtual Office screenshot: Virtual Office Desktop 8x8 Virtual Office screenshot: Virtual Office Online Call Interface 8x8 Virtual Office screenshot: Virtual Office Online Corporate Directory 8x8 Virtual Office screenshot: Account Manager Auto Attendant Configuration 8x8 Virtual Office screenshot: 8x8 Account Manager 8x8 Virtual Office screenshot: Virtual Office Desktop Corporate Directory 8x8 Virtual Office screenshot: Virtual Office Mobile

Features

Total features of 8x8 Virtual Office: 64

  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Service Analytics
  • Customizable Reports
  • Data Storage Management
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Predictive Dialer
  • Purchasing & Receiving
  • Real Time Monitoring
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Single Sign On
  • Summary Reports
  • Telemarketing Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail

Alternatives

CloudTalk

4,6
#1 Alternative to 8x8 Virtual Office
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

TalkChief

5
#2 Alternative to 8x8 Virtual Office
TalkChief is a cloud-based business phone system designed to help call centers, nonprofits, startups, and enterprises...

Genesys Cloud

4,1
#3 Alternative to 8x8 Virtual Office
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

RingCentral Office

4,2
#4 Alternative to 8x8 Virtual Office
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video,...

Reviews

Overall rating

3,9 /5
(190)
Value for Money
3,8/5
Features
4/5
Ease of Use
3,9/5
Customer Support
3,7/5

Already have 8x8 Virtual Office?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 190
Anthony "tony" K.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best VoIP

Reviewed on 2016/12/10

We have started a landscape and hardscape business in Houston recently. Just a small family owned...

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Ashley D.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect Business Phone System!!

Reviewed on 2021/04/06

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different...

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Pros

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Cons

there are sometimes some delays, but very rarely is there any issues!

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Quickly improving to be a solid calling tool

Reviewed on 2019/01/18

Pros

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Cons

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Sabrina C.
Overall rating
  • Industry: Computer Software
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use, useful tool.

Reviewed on 2021/02/10

Pros

It is easy to use and set up, they also offer an app so you can use it on your phone. You can easily make calls within the US and Canada -depending on the plan you purchase I believe-.

Cons

I do not think there is anything missing. To my knoledge it offers a way to connect through an online app or website to cellphones and landlines with no issue, fast and easily.
I did however had some issues importing contacts from google but support was really helpful.

Dallas M.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

8x8 works great for an ip phone client

Reviewed on 2020/03/06

Works well to manage and make calls from my computer, nice that I can connect it to my actual...

Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on.

Pros

I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too.

Cons

I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk.

Showing 5 reviews of 190 Read all reviews

8x8 Virtual Office FAQs

Below are some frequently asked questions for 8x8 Virtual Office.

8x8 Virtual Office offers the following pricing plans:

  • Starting from: US$12,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

We do not have any information about 8x8 Virtual Office features

8x8 Virtual Office has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

8x8 Virtual Office supports the following languages:

English, French, Japanese

8x8 Virtual Office supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

8x8 Virtual Office integrates with the following applications:

Microsoft Outlook, NetSuite, Salesforce Sales Cloud, Salesforce Service Cloud, SugarCRM, Zendesk

8x8 Virtual Office offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for 8x8 Virtual Office.