8x8 Virtual Office

Voice, video, chat, contact center. In the cloud.

3,9 /5 (185 reviews) Write a Review!

8x8 Virtual Office Overview

What is 8x8 Virtual Office?

8x8 Virtual Office is a multi-channel cloud contact center which includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more. Using VoIP technology, 8x8 aims to deliver business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, internet faxing, smartphone integration, and an online dashboard that gives users call management controls, 8x8 Virtual Office is designed to connect businesses with the people that matter.

8x8 Virtual Office aims to deliver superior voice quality, HD Audio, industry-leading routing, compression technology, and a rock-solid network performance, in order to provide a complete communications solution that works exactly the way businesses want it to.

The complete cloud system provides a range of features, mobile apps, messaging, and collaboration tools in order to help teams stay connected with one another, as well as with their customers. 8x8 Virtual Office facilitates instant messaging in both one-on-one and group format, and users can add attachments such as photos, videos, and web links, to easily share information with colleagues.

8x8 Virtual Office Overview

Pricing

Starting from
US$12,00/month

Pricing options

Free Trial
Subscription
Value for money

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage
Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage
Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage


8x8 Virtual Office Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English, French, Japanese

Media

Virtual Office Desktop
Virtual Office Online Call Interface
Virtual Office Online Corporate Directory
Account Manager Auto Attendant Configuration
8x8 Account Manager
Virtual Office Desktop Corporate Directory
Virtual Office Mobile
8x8 Virtual Office video 8x8 Virtual Office video 8x8 Virtual Office video 8x8 Virtual Office video 8x8 Virtual Office screenshot: Virtual Office Desktop 8x8 Virtual Office screenshot: Virtual Office Online Call Interface 8x8 Virtual Office screenshot: Virtual Office Online Corporate Directory 8x8 Virtual Office screenshot: Account Manager Auto Attendant Configuration 8x8 Virtual Office screenshot: 8x8 Account Manager 8x8 Virtual Office screenshot: Virtual Office Desktop Corporate Directory 8x8 Virtual Office screenshot: Virtual Office Mobile

8x8 Virtual Office Reviews

8x8 Virtual Office Reviews

Overall rating
3,9
/
5
Excellent
65

Very good
68

Average
31

Poor
15

Terrible
6

Value for Money
3,8
Features
4
Ease of Use
3,9
Customer Support
3,7
72% recommended this app
Anthony "tony" K.

Best VoIP

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.


Alicha K.

A perfect 10

I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.


Andrew H.

Great software

8x8 has made working from home much more seamless than it would otherwise have been. It's a fantastic replacement for a desk phone as it has much better features for meetings and also video calls.


Verified Reviewer

Quickly improving to be a solid calling tool


Gaurav P.

Lots of Spam calls

Overall experience is good but I think still has to catchup with other products in the maret.


Anthony "tony" K.

Best VoIP

Used Daily for 1-5 months
Reviewed on 2016/12/10
Review Source: GetApp

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Alicha K.
Industry: Automotive
Company size: 1 001-5 000 Employees

A perfect 10

Used Daily for 2+ years
Reviewed on 2016/12/08
Review Source: GetApp

I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.

Pros

Ease of use; ease of access; remote access

Cons

I have honestly not found anything I dislike about this app

Rating breakdown

Ease of Use
Customer Support

Andrew H.
Industry: Information Technology & Services
Company size: 201-500 Employees

Great software

Used Daily for 2+ years
Reviewed on 2020/12/08
Review Source: Capterra

8x8 has made working from home much more seamless than it would otherwise have been. It's a fantastic replacement for a desk phone as it has much better features for meetings and also video calls.

Pros

Great for calls and meetings, I can be anywhere and receive calls on my office number. Ideal for mobile and home workers, all you need is a headset. Very reliable too.

Cons

Cons? I can't think of a single one! Features are great and it's easy to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Quickly improving to be a solid calling tool

Used Daily for 2+ years
Reviewed on 2019/01/18
Review Source: Capterra

Pros

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Cons

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Gaurav P.
Industry: Restaurants
Company size: 1 001-5 000 Employees

Lots of Spam calls

Used Daily for 6-12 months
Reviewed on 2020/09/24
Review Source: Capterra

Overall experience is good but I think still has to catchup with other products in the maret.

Pros

Good lightweight application works seamlessly on both Apple iPhone and windows laptop along with VOIP.

Cons

Lots of spam calls everyday. Not sure how to get rid of them. I generally keep on mute mode to avoid the incoming calls.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7,4/10
Based on 185 user ratings
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8x8 Virtual Office Pricing

8x8 Virtual Office Pricing

Starting from
US$12,00/month
Free Trial
Subscription
Value for money

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage
Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage
Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage
Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage
Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

Value for Money
3,8/5
Based on 185 user ratings
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8x8 Virtual Office Features

8x8 Virtual Office Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4/5
Based on 185 user ratings
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Categories

Additional information for 8x8 Virtual Office

Additional information for 8x8 Virtual Office

Key features of 8x8 Virtual Office

  • 3-Way Calling
  • Advanced Call Forwarding
  • Automated Attendant
  • CRM/Contact Integration
  • Call Transfers, Call Park
  • Call Waiting, Caller ID Blocking
  • Caller ID with Name
  • Conference Bridge
  • Directory Assistance Listing
  • Extension Dialing
  • Group Intercom Paging
  • Hosted PBX
  • Message/Music on Hold
  • Online Dashboard
  • Personalized Voicemail
  • Ring Groups
  • Unlimited Calling
  • Voicemail to Email
  • Web Conferencing

Benefits

· Security: TLS/SRTP encryption ensures that calls are secure and not intercepted.

· Hosted technology: 8x8 hosts all telephony equipment in their own data centers, so users don’t have to.

· Unlimited calling zones: Benefit from unlimited calling support for up to 45 countries.

· Instant messaging: Collaborate and communicate with team members and customers with one-to-one or group chats.

· Operator switchboard: Manage calls from the online switchboard which automatically transfers callers to the relevant team or employee.

8x8 Virtual Office FAQs

8x8 Virtual Office FAQs

Below are some frequently asked questions for 8x8 Virtual Office.

Q. What type of pricing plans does 8x8 Virtual Office offer?

8x8 Virtual Office offers the following pricing plans:

Starting from: US$12,00/month

Pricing model: Subscription

Free Trial: Available

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

Q. What are the main features of 8x8 Virtual Office?

8x8 Virtual Office offers the following features:

  • 3-Way Calling
  • Advanced Call Forwarding
  • Automated Attendant
  • CRM/Contact Integration
  • Call Transfers, Call Park
  • Call Waiting, Caller ID Blocking
  • Caller ID with Name
  • Conference Bridge
  • Directory Assistance Listing
  • Extension Dialing
  • Group Intercom Paging
  • Hosted PBX
  • Message/Music on Hold
  • Online Dashboard
  • Personalized Voicemail
  • Ring Groups
  • Unlimited Calling
  • Voicemail to Email
  • Web Conferencing

Q. Who are the typical users of 8x8 Virtual Office?

8x8 Virtual Office has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does 8x8 Virtual Office support?

8x8 Virtual Office supports the following languages:

English, French, Japanese

Q. Does 8x8 Virtual Office support mobile devices?

8x8 Virtual Office supports the following devices:

Android, iPhone, iPad

Q. What other apps does 8x8 Virtual Office integrate with?

8x8 Virtual Office integrates with the following applications:

Bullhorn, CallSource, Clearlogin, ClickPoint, ExecVision, InformaCast, Salesforce Sales Cloud, Tenfold, Xplenty, Zendesk

Q. What level of support does 8x8 Virtual Office offer?

8x8 Virtual Office offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials