Vision Helpdesk
Vision Helpdesk
About Vision Helpdesk
Vision Helpdesk is a customer support ticketing software that serves all small, medium, and enterprise-level business with its four different products.
1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.
2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.
3) Service Desk Software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
4) Live Chat Software
A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.
Vision Helpdesk license is available as SaaS (cloud platform) and Download (on premises) version.
Key benefits of Vision Helpdesk
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Reviews
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- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly Helpdesk software and live chat
Reviewed on 2022/08/19
Overall its awesome software with lots of features and user friendly GUI. Support staff is also...
Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool
Pros
Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.
Cons
Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Comprehensive Guide to Vision Helpdesk: Pros, Cons, and Overall Experience
Reviewed on 2025/02/07
Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement...
Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement. It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved.
Pros
Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized.
Cons
Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Pretty good app for managing tickets
Reviewed on 2018/07/10
Pros
This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.
Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Cons
Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Powerful Helpdesk Software For Growing Business
Reviewed on 2024/12/19
Pros
I like that offering support to our customers is easy with Vision Helpdesk.
I like the plenty of customization options.
The solution is easy to deploy and use.
Cons
Vision Helpdesk has been awesome. No dislikes.
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very user friendly
Reviewed on 2024/12/26
Value for money with a lot of features and easy to implement
Value for money with a lot of features and easy to implement
Pros
1. Enables very high level of customer engagement and ownership.
2, Very user friendly and is easy on your pocket
3. Has a lot of features and user friendly.
Cons
1. The Forums page is very complex and is not easy to use.
2. Not very compatible with all the social media platforms
Vision Helpdesk FAQs
Below are some frequently asked questions for Vision Helpdesk.Q. What type of pricing plans does Vision Helpdesk offer?
Vision Helpdesk offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On-Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On-Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff Live Chat Pricing SaaS Recurring: $25/staff/mo ($20 when billed annually) Download Recurring: $20/staff/mo ($16 when billed annually) Download One-Time: $400/staff
Q. Who are the typical users of Vision Helpdesk?
Vision Helpdesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vision Helpdesk support?
Vision Helpdesk supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Vision Helpdesk support mobile devices?
Vision Helpdesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Vision Helpdesk integrate with?
Vision Helpdesk integrates with the following applications:
Aircall, Capsule, ClickDesk, Comm100 Live Chat, Drupal, FreshBooks, Gmail, GoTo Meeting, Google Workspace, Insightly, Jira, Joomla, LinkedIn for Business, LiveChat, Mailchimp, Meta for Business, Microsoft 365, PayPal, Redmine, Shopify, Slack, SugarCRM, Twilio, Twitter/X, Userlike, WHMCS, WordPress, Zapier, authorize.net, vBulletin
Q. What level of support does Vision Helpdesk offer?
Vision Helpdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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Customer Service Software
