About Vision Helpdesk

Vision Helpdesk is a leading customer support ticketing software that serves all small, medium, and enterprise-level business with its 4 different products.

1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.

2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.

3) Service Desk Software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

4) Live Chat Software

A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.

Vision Helpdesk license is available as SaaS (cloud platform) and Download(on premises) version.

Pricing starting from:

US$15,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Vision Helpdesk

  • Serving 15000+ Companies

  • ISO 27001:2013 Certified

  • GDPR & EU Data Protection
  • PinkVERIFY Certified

  • Easy to Setup and Get Started

  • 90% Code Open Easy To Integrate

  • Reliable and Quick Support

  • Highly Scalable & Location Selection USA, UK and EU

  • All in One Solution
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Austria, Belgium, Brazil, Canada and 29 others

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 21 others

    Pricing starting from:

    US$15,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Vision Helpdesk Software - Responsive Vision Helpdesk V5 version
    Vision Helpdesk Software - Vision Helpdesk V5
    Vision Helpdesk Software - Incident Management
    Vision Helpdesk Software - Incident / Ticket Screen
    Vision Helpdesk Software - Vision Helpdesk Responsive Client Portal
    Vision Helpdesk Software - Multi Company Help Desk Software
    Vision Helpdesk Software - Vision Helpdesk - Service Desk Software - PinkVerify Certified
    Vision Helpdesk Software - Problem Management
    Vision Helpdesk Software - Change Management
    Vision Helpdesk Software - Asset Management
    Vision Helpdesk Software - Vision Helpdesk Mobile Apps
    Vision Helpdesk Software - Multi Company Live Chat Software
    Vision Helpdesk Software - Live Chat Virtual Agents
    Vision Helpdesk Software - Live Chat Visitors Management
    Vision Helpdesk Software - Live Chat Visitors Map
    Vision Helpdesk Software - Live Chat Conversation
    View 17 more
    Vision Helpdesk video
    Vision Helpdesk Software - Responsive Vision Helpdesk V5 version
    Vision Helpdesk Software - Vision Helpdesk V5
    Vision Helpdesk Software - Incident Management
    Vision Helpdesk Software - Incident / Ticket Screen
    Vision Helpdesk Software - Vision Helpdesk Responsive Client Portal
    Vision Helpdesk Software - Multi Company Help Desk Software
    Vision Helpdesk Software - Vision Helpdesk - Service Desk Software - PinkVerify Certified
    Vision Helpdesk Software - Problem Management
    Vision Helpdesk Software - Change Management
    Vision Helpdesk Software - Asset Management
    Vision Helpdesk Software - Vision Helpdesk Mobile Apps
    Vision Helpdesk Software - Multi Company Live Chat Software
    Vision Helpdesk Software - Live Chat Virtual Agents
    Vision Helpdesk Software - Live Chat Visitors Management
    Vision Helpdesk Software - Live Chat Visitors Map
    Vision Helpdesk Software - Live Chat Conversation

    Features

    Total features of Vision Helpdesk: 91

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Approval Process Control
    • Asset Lifecycle Management
    • Asset Tracking
    • Assignment Management
    • Automated Routing
    • Autoresponders
    • CMDB
    • Calendar Management
    • Call Center Management
    • Canned Responses
    • Change Management
    • Chat/Messaging
    • Collaboration Tools
    • Commenting/Notes
    • Configurable Workflow
    • Configuration Management
    • Contact Management
    • Contract/License Management
    • Customer Database
    • Customer History
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Templates
    • File Sharing
    • Geotargeting
    • Help Desk Management
    • IT Asset Management
    • Incident Management
    • Interaction Tracking
    • Issue Auditing
    • Issue Management
    • Issue Scheduling
    • Issue Tracking
    • Knowledge Base Management
    • Live Chat
    • Macros/Templated Responses
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Offline Form
    • Performance Metrics
    • Prioritization
    • Proactive Chat
    • Problem Management
    • Project Management
    • Queue Management
    • Real Time Reporting
    • Real-Time Chat
    • Real-Time Notifications
    • Real-time Consumer-facing Chat
    • Recurring Issues
    • Release Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Rules-Based Workflow
    • SSL Security
    • Scheduled/Automated Reports
    • Search/Filter
    • Self Service Portal
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Single Sign On
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Tagging
    • Task Management
    • Task Progress Tracking
    • Third-Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Widgets
    • Workflow Configuration
    • Workflow Management

    Alternatives

    Freshservice

    4,5
    #1 Alternative to Vision Helpdesk
    Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem,...

    Kayako

    4,0
    #2 Alternative to Vision Helpdesk
    Kayako is the unified customer service platform that helps companies manage customer requests and conversations over...

    HappyFox Help Desk

    4,6
    #3 Alternative to Vision Helpdesk
    HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the...

    ManageEngine ServiceDesk Plus

    4,4
    #4 Alternative to Vision Helpdesk
    ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises...

    Reviews

    Overall rating

    4,7 /5
    (34)
    Value for Money
    4,5/5
    Features
    4,7/5
    Ease of Use
    4,4/5
    Customer Support
    4,7/5

    Already have Vision Helpdesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 34
    Gitesh
    Gitesh
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Review Source

    Overall rating

    Excellent Help Desk software with wonderful features.

    Reviewed on 2014/10/10

    We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are...

    We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

    Pros

    SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

    Cons

    Till today I didn't find out any.

    Boyang
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Outstanding Customer Support with Vision Helpdesk

    Reviewed on 2023/03/09

    I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer...

    I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.

    Pros

    Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.

    Cons

    The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.

    Daniel Alejandro
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Pretty good app for managing tickets

    Reviewed on 2018/07/10

    Pros

    This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.

    Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

    Cons

    Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

    Daniel
    Daniel
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Vision HelpDesk Customer Support tools is super fast and simple to use

    Reviewed on 2022/05/18

    WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool...

    WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.

    Pros

    Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

    Cons

    Nothing quit serious to worry about. Using it for more than 10 years now.

    Ryan
    Overall rating
    • Industry: Museums & Institutions
    • Company size: 201–500 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Vision Help Desk Review

    Reviewed on 2019/08/30

    Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in...

    Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

    Pros

    Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

    Cons

    The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

    Alternatives Considered

    Freshservice, HappyFox Help Desk and Kayako
    Showing 5 reviews of 34 Read all reviews

    Vision Helpdesk FAQs

    Below are some frequently asked questions for Vision Helpdesk.

    Vision Helpdesk offers the following pricing plans:

    • Starting from: US$15,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On-Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On-Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff Live Chat Pricing SaaS Recurring: $25/staff/mo ($20 when billed annually) Download Recurring: $20/staff/mo ($16 when billed annually) Download One-Time: $400/staff

    Vision Helpdesk has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Vision Helpdesk supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Vision Helpdesk supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vision Helpdesk integrates with the following applications:

    Aircall, Capsule, ClickDesk, Comm100 Live Chat, Drupal, FreshBooks, Gmail, GoTo Meeting, GoToAssist, Google Workspace, HipChat, Insightly, Jira, Joomla, LinkedIn for Business, LiveChat, Mailchimp, Meta for Business, Microsoft 365, PayPal, Redmine, Shopify, Slack, SugarCRM, Twilio, Twitter/X, Userlike, WHMCS, WordPress, Zapier, ZenDesk Chat, authorize.net, vBulletin

    Vision Helpdesk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Vision Helpdesk.