About Vision Helpdesk

Vision Helpdesk is a leading customer support ticketing software that serves all small, medium, and enterprise-level business with its 4 different products.

1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.

2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.

3) Service Desk Software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

4) Live Chat Software

A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.

Vision Helpdesk license is available as SaaS (cloud platform) and Download(on premises) version.

Pricing starting from:

US$8,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Vision Helpdesk

  • Serving 15000+ Companies

  • ISO 27001:2013 Certified

  • GDPR & EU Data Protection

  • PinkVERIFY™ Certified

  • Easy to Setup and Get Started

  • 90% Code Open Easy To Integrate

  • Reliable and Quick Support

  • Highly Scalable & Location Selection USA, UK and EU

  • All in One Solution
  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Austria, Australia, Belgium, Brazil, Canada, Switzerland, China, Germany, Denmark, Spain, France, United Kingdom, Greece, Ireland, India, Italy, Japan, Kuwait, Sri Lanka, Mauritius, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Rwanda, Saudi Arabia, Sweden, Singapore, Turkey, United States, South Africa

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

    Pricing starting from:

    US$8,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Vision Helpdesk Software - Responsive Vision Helpdesk V5 version
    Vision Helpdesk Software - Vision Helpdesk V5
    Vision Helpdesk Software - Incident Management
    Vision Helpdesk Software - Incident / Ticket Screen
    Vision Helpdesk Software - Vision Helpdesk Responsive Client Portal
    Vision Helpdesk Software - Multi Company Help Desk Software
    Vision Helpdesk Software - Vision Helpdesk - Service Desk Software - PinkVerify Certified
    Vision Helpdesk Software - Problem Management
    Vision Helpdesk Software - Change Management
    Vision Helpdesk Software - Asset Management
    Vision Helpdesk Software - Vision Helpdesk Mobile Apps
    Vision Helpdesk Software - Multi Company Live Chat Software
    Vision Helpdesk Software - Live Chat Virtual Agents
    Vision Helpdesk Software - Live Chat Visitors Management
    Vision Helpdesk Software - Live Chat Visitors Map
    Vision Helpdesk Software - Live Chat Conversation
    View 17 more
    Vision Helpdesk video
    Vision Helpdesk Software - Responsive Vision Helpdesk V5 version Vision Helpdesk Software - Vision Helpdesk V5 Vision Helpdesk Software - Incident Management Vision Helpdesk Software - Incident / Ticket Screen Vision Helpdesk Software - Vision Helpdesk Responsive Client Portal Vision Helpdesk Software - Multi Company Help Desk Software Vision Helpdesk Software - Vision Helpdesk - Service Desk Software - PinkVerify Certified Vision Helpdesk Software - Problem Management Vision Helpdesk Software - Change Management Vision Helpdesk Software - Asset Management Vision Helpdesk Software - Vision Helpdesk Mobile Apps Vision Helpdesk Software - Multi Company Live Chat Software Vision Helpdesk Software - Live Chat Virtual Agents Vision Helpdesk Software - Live Chat Visitors Management Vision Helpdesk Software - Live Chat Visitors Map Vision Helpdesk Software - Live Chat Conversation

    Features

    Total features of Vision Helpdesk: 102

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Approval Process Control
    • Asset Lifecycle Management
    • Asset Tracking
    • Assignment Management
    • Auto-Responders
    • Automated Routing
    • CMDB
    • Calendar Management
    • Call Center Management
    • Canned Responses
    • Change Management
    • Chat/Messaging
    • Client Portal
    • Collaboration Tools
    • Commenting/Notes
    • Configurable Workflow
    • Configuration Management
    • Contact Management
    • Content Management
    • Contract/License Management
    • Customer Database
    • Customer History
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Templates
    • Feedback Management
    • File Management
    • File Sharing
    • File Transfer
    • Geotargeting
    • Help Desk Management
    • IT Asset Management
    • IT Asset Tracking
    • Incident Management
    • Interaction Tracking
    • Issue Auditing
    • Issue Management
    • Issue Scheduling
    • Issue Tracking
    • Knowledge Base Management
    • Live Chat
    • Macros/Templated Responses
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Network Monitoring
    • Offline Form
    • Performance Metrics
    • Prioritization
    • Proactive Chat
    • Problem Management
    • Progress Tracking
    • Project Management
    • Queue Management
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Recurring Issues
    • Release Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Rules-Based Workflow
    • SSL Security
    • Scheduled / Automated Reports
    • Search/Filter
    • Self Service Portal
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Single Sign On
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Tagging
    • Task Management
    • Task Progress Tracking
    • Task Scheduling
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking
    • Widgets
    • Workflow Configuration
    • Workflow Management

    Alternatives

    Kayako

    4,0
    #1 Alternative to Vision Helpdesk
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    ManageEngine ServiceDesk Plus

    4,3
    #2 Alternative to Vision Helpdesk
    ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises...

    HappyFox Help Desk

    4,6
    #3 Alternative to Vision Helpdesk
    HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the...

    Freshservice

    4,5
    #4 Alternative to Vision Helpdesk
    Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem,...

    Reviews

    Overall rating

    4,6 /5
    (29)
    Value for Money
    4,4/5
    Features
    4,5/5
    Ease of Use
    4,3/5
    Customer Support
    4,7/5

    Already have Vision Helpdesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 29
    Gitesh T.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Review Source

    Overall rating

    Excellent Help Desk software with wonderful features.

    Reviewed on 2014/10/10

    We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are...

    We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

    Pros

    SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

    Cons

    Till today I didn't find out any.

    Ryan R.
    Overall rating
    • Industry: Museums & Institutions
    • Company size: 201-500 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Vision Help Desk Review

    Reviewed on 2019/08/30

    Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in...

    Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

    Pros

    Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

    Cons

    The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

    Alternatives Considered

    Kayako, Freshservice and HappyFox Help Desk

    Switched From

    Spiceworks
    Daniel alejandro M.
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Pretty good app for managing tickets

    Reviewed on 2018/07/10

    Pros

    This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.

    Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

    Cons

    Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

    Issrrael I.
    Overall rating
    • Industry: Consumer Services
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Vision tool helps to achieve your management goals

    Reviewed on 2021/10/22

    It was helpful to arrange, plan, execute and validate my helpdesk tasks.

    It was helpful to arrange, plan, execute and validate my helpdesk tasks.

    Pros

    Easy to use, easy integration with other platforms

    Cons

    Sometimes the system stability can failed

    Patrick M.
    Overall rating
    • Industry: Environmental Services
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Vision Helpdesk Trial

    Reviewed on 2021/01/20

    I am able to have a single point of contact with the users beyond just an email addresses. It...

    I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

    Pros

    I like this software for the following reason:
    1. The linkage with Google Suite that we use works seamless.
    2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
    3. The ability for users to log the calls via email or the system if they have the link via the web.
    4. The Knowledge based.

    Cons

    So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

    Alternatives Considered

    ManageEngine ServiceDesk Plus

    Reasons for Switching to Vision Helpdesk

    Simplicity and met our needs.
    Showing 5 reviews of 29 Read all reviews

    Vision Helpdesk FAQs

    Below are some frequently asked questions for Vision Helpdesk.

    Vision Helpdesk offers the following pricing plans:

    SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On-Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On-Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff Live Chat Pricing SaaS Recurring: $25/staff/mo ($20 when billed annually) Download Recurring: $20/staff/mo ($16 when billed annually) Download One-Time: $400/staff

    Vision Helpdesk has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Vision Helpdesk supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

    Vision Helpdesk supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vision Helpdesk integrates with the following applications:

    Aircall, Authorize.Net, Capsule, ClickDesk, Comm100 Live Chat, Drupal, Facebook for Business, FreshBooks, Gmail, GoToAssist, GoToMeeting, Google Workspace, HipChat, Insightly, Jira, Joomla, LinkedIn for Business, LiveChat, Mailchimp, Microsoft 365, PayPal, Redmine, Shopify, Slack, SugarCRM, Twilio, Twitter, Userlike, WHMCS, WordPress, Zapier, ZenDesk Chat, vBulletin

    Vision Helpdesk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Vision Helpdesk.