G Suite

G Suite

Collaboration app suite for teams

4.6/5 (7723 reviews)

G Suite Overview

G Suite - formerly Google Apps for Work - combines all of the familiar productivity and collaboration tools by Google and combines them in an all-in-one suite for universal access across teams. The list of apps comprise: Gmail, Hangouts, Calendar, Google+, Drive, Sites, along with Google Docs, Sheets, Forms and Slides. Governance of these apps is provided by Google Admin Console and Google Vault.

Google Admin Console allows businesses to add users, manage devices and configure security settings for their data. Administrators can add and remove users, set up groups, and add verification steps and single sign on (SSO) all from a single console. This feature also includes mobile device management to facilitate BYOD and with the ability to implement security policies on iOS and Android devices. Google Vault allows users to archive, search and export on the company email and on-the-record chats for reporting and auditing.

Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 20 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

G Suite Reviews

Overall rating
4.6/5
94% positive reviews
5541
Excellent
1699
Very good
376
Average
50
Poor
57
Terrible
Alexander V.

Our business thrives on G Suite

Used Daily for 1+ year
Reviewed on 2019/07/13
Review Source: Capterra

Regardless of some relatively minor setbacks, G Suite has made it easier for us to operate all aspects of our digital marketing agency. I recommend it to any business professional.

Pros

I've always appreciated the next-gen instant-sync capabilities of Google's whole suite of apps, especially Drive and Gmail, and G Suite brings all that convenience to a business level. Not only do we get a Gmail attached to our own custom domain name (better for business purposes), but G Suite's unlimited Drive storage allows us to easily manage most of our marketing agency's operations all in one convenient place - we have our own space for business assets, and we can access vital documents wherever we go, whether it's for internal operations or client work. A real life-saver!

It's also insane, the value for money Google provides in terms of business web apps & services for every need.

The best part? The customer support is excellent. We get an instant support hotline with Google and can get our questions answered whenever we want. The rules surrounding a G Suite account upgrade were a bit confusing, but a quick phone conversation cleared up everything and we were up & running with our upgraded plan within a half-hour.

Cons

1. G Suite has so many different features, it can be confusing to navigate the way through what exactly is what, and some of the help docs aren't the most transparent about how to use certain features. With that being said, their great support team is at our service to clear the confusion around anything.

2. Google has had a few Google Cloud downtimes over the past half-year, each causing G Suite & Google Drive services to stop fully working for a few consecutive hours - along with numerous other websites that rely on Google (including Vimeo and CloudFlare). Since our entire business thrives on G Suite and Google Cloud-based apps, this critically affected our ability to perform work as usual. Naturally Google is one of the biggest tech companies in the world and they maintain world-class standards for the reliability of their servers, but they've had an increasing number of downtimes, so prepare for the unexpected and be sure to have a copy of your work elsewhere for when you can't use it. I recommend installing the Google Backup & Sync desktop app to keep hard copies of your Drive files on your computer. It's not that the files get lost, it's that the downtimes have prevented us from accessing some of them.

It happens with everybody. Amazon's servers got overloaded on Prime Day. Facebook and its related apps (Instagram, Messenger & WhatsApp) have had several downtimes this year too.

Downtimes can be a big con, but they do happen so you have to be ready for them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Need lot of improvements.............

Used Daily for 1+ year
Reviewed on 2019/05/28
Review Source: Capterra

I have been extremely dissatisfied and disappointed with G-Suite support and the professionalism of the staff. I was advised to use G-Suite by my web designer who spoke very highly of the offerings provided by it.

I was originally satisfied and impressed by G-Suite but the last 6 months have left me totally dissatisfied.

Over the past six months, emails that my company send using G-Suite go into people’s spams folders. This has happened with longstanding contacts and new ones. Even after they list us as an approved sender (which we already were), the emails continue to go into spam. G-Suite supports claimed it was a DNS, DMARC issue. I had this changed as per instructions. When the issue persisted I contacted G-Suite support and they again claimed it was all DNS and DMARC. I pointed out that we had done that and they claimed it wasn’t correct. I spoke with another G-Suite support personnel and they claimed that it was done right. Two different answers about the same issue by G-Suite support. I pointed out that we are doing Google Adwords and have spent a considerable amount on it and people who respond to our ad with a Gmail email are not getting our response. I was then told that it was a Gmail issue and I would need to contact a Gmail support forum, I did and was told that no it is G-Suite issue.

Pros

G Suite offers a wide variety of office and productivity-related solutions, all under one account and can have your domain as the end point URL.

Cons

I have been incredibly disappointed and disillusioned with G-Suite support and the polished methodology of the staff. I was encouraged to utilize G-Suite by my website specialist who talked in all respects profoundly of the contributions given by it.

I was initially fulfilled and awed by G-Suite yet the most recent a half year have left me completely disappointed.

I discovered it somewhat hard to import my telephone contacts to the Gmail application utilizing programmed match up. I just physically enter them, which for my situation, is really valuable as I'm ready to alter immaterial contacts and pertinent contacts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Rob C.

Doesn't get easier

Used Daily for 2+ years
Reviewed on 2019/05/27
Review Source: Capterra

For all the minor complaints above, G Suite was always my first pick for web-based productivity. It makes it easy to stay organized, look professional, and collaborate with my small team so that every moment we spend working counts. I would recommend it to just about anybody.

Pros

In my circles, Gmail is the default email client, so opting for G Suite as the system to run a digital marketing business just made sense. It's a near-perfect solution for email, collaborating on documents, cloud storage, and scheduling, with what I'll call the most user-friendly layout of the typical options. I know that by choosing G Suite, I won't have to worry about a lengthy on-boarding process, and that's a big benefit given how little time I have as an entrepreneur to devote to tedium.

Cons

Little things missing from G Suite make it a near-perfect solution rather than a perfect one. I like that Dropbox can be used as a server. I like that Office 365 includes access to Desktop applications that, frankly, are more capable than what Google offers (though Google's offerings are perfectly fine the majority of the time). Other things, like the half-baked Google Meet, are puzzling for their inclusion and lack of visibility in the suite. I'd wager most users have no idea it's an option, and that might be for the best, as it's not a great choice for hosting conference calls. Hangouts Chat, meanwhile, has gotten plenty of exposure, but lacks basic features like proper integration with regular Hangouts, Group Chat, and other things that users need. Essentially, try to get outside of the basics, and G Suite will let you down.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Liam S.

Cough up the money. It's worth it.

Used Daily for 2+ years
Reviewed on 2019/03/31
Review Source: Capterra

Our organization has benefitted greatly from our decision to upgrade to the G Suite. There's some training that has to happen in the transition process, but everyone immediately saw the value of being able to have their Google Drive linked to their work email instead of mixed with their personal life. We've not regretted the money we spent on this software.

Pros

When our IT administrator asked me to beta test the G Suite for wider use at our organization, it was a no brainer. I didn't need to take two weeks to decide like he asked. I have been benefitting from Google's incredible tools including Gmail, Drive, and others most of my life, and to be able to use them at work is even better. Unfortunately, since Outlook is so entrenched, we couldn't make the full migration over to Gmail, but we use all the rest of the tools in the Suite on a daily basis. If you're setting up a team from scratch, this is the way to go. Make the easy decision and integrate everything from the start so you don't have to fix it later.

Cons

The only thing I wish is that we had started on G Suite from the beginning. It was a bit of a headache to migrate over existing accounts to the official organizational account, and some weren't able to transition smoothly. But it was definitely the right move. Otherwise, everyone would still be using their personal Gmail accounts they created back in high school (embarassing!) The price point might be a con, but in my opinion worth every penny. You get the expanded storage space, plus the ability to upgrade everyone to a professional account that matches the professional work you are doing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Thomas P.

The hidden face of G Suite

Used Daily for 2+ years
Reviewed on 2019/03/19
Review Source: Capterra

Overall we are saving such much time with all the collaboration options that we use it for all of our companies. On top of having the peace of mind that everything is secured and always running.

Pros

Yes, I love having all the required basic tools to run my business like emails, calendar, drive storage, docs and everything else. I could talk about all the obvious features everyone knows about G Suite but for me the value of G Suite for business goes beyond that.

Considering that running a business in 2019 almost always guaranteed that you will need to have an online presence of some sort, being on G Suite simplify a lot of the processes and required tools access needed to run your business online. Let me explain.

When running or starting a business, you need Google My Business Google Analytics, Google Webmaster, Google Ads, YouTube, Google Trends and on and on. Being on G Suite allows you to centralize all of those assets and access under your company to avoid having personal emails owning your assets which can bring issues when trying to linked them all. It also simplify how you manage your employees access to all those assets and platforms.

I could even add that there are so many platforms outside of Google cco-system uses Google Single Sign-in option that being on G Suite again simplify the account sign process.

Finally the ability to control and protect your company data using G Suite management platform is just awesome, sometime a bit of advanced knowledge is required but nothing that can't be understood in Google's the support section.

Cons

Not that much, it's easy to setup , however, it can get a bit complicated for new users to setup advanced features. But again the support section is very detailed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

G Suite Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Subscription
Value for money

Basic G Suite: $5 per user per month.
or $50 per user per year plus tax

G Suite with unlimited storage and Vault: $10 per user per month
or $120 per user per year plus tax

G Suite enterprise plan: $25 per user per month

G Suite Features

  • Access Control
  • Automatic Notifications
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Projections
  • Search Functionality
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • SSL Security

Additional information for G Suite

Key features of G Suite

  • @mentions
  • Access control
  • Access permissions
  • Archiving & retention
  • Auditing
  • Auditing & reporting
  • Authentication & security
  • Automatic backup
  • Automatic notifications
  • Calendar management
  • Calendar sync with Google
  • Chat
  • Chat functionality
  • Cloud file storage
  • Collaboration tools
  • Collaborative workspace
  • Commenting
  • Communication management
  • Conferencing
  • Configurable security settings
  • Content filtering
  • Content library
  • Content management
  • Custom email address
  • Custom forms
  • Customizable branding
  • Customizable questions
  • Customizable reporting
  • Customizable templates
  • Data entry verification
  • Data migration
  • Data storage management
  • Data synchronization
  • Document management
  • Document review
  • Document storage
  • Document templates
  • Drag & drop interface
  • Electronic signature capture
  • Email & chat archiving
  • Email alerts
  • Email archiving
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Email tracking
  • Employee communities
  • Event calendar
  • Event scheduling
  • File management
  • File transfer
  • Filtered views
  • Forms management
  • GPS integration
  • Geographic maps
  • Group calendars
  • Historical audit
  • Instant messaging
  • Live / video conferencing
  • Member forums
  • Mobile device management
  • Multi-channel communication
  • Multiple document formats
  • Multiple projects
  • Multiple user accounts
  • Offline access
  • Permission management
  • Project templates
  • Projections
  • Real time notifications
  • Real time updates
  • Remote document access
  • Resource allocation
  • Revision management
  • Role-based permissions
  • Search functionality
  • Secure data storage
  • Shared workspace
  • Single sign on
  • Survey management
  • Synchronization management
  • Synchronous editing
  • Task management
  • Task scheduling
  • Team calendars
  • Template management
  • Text editing
  • Third party integration
  • To-do list
  • Two-factor authentication
  • Two-way audio & video
  • User access controls
  • Version control
  • Version management
  • Video support
  • Web forms

Benefits

  • Access all Google apps at any time, anywhere from a computer, tablet or phone.

  • Use the Google Admin Console to manage all company data, mobile devices, email addresses, and security settings.

  • Organize meetings more efficiently by scheduling events in a shared calendar, sending reminders to Gmail, join video meetings with Hangouts and share presentations with Slides.

  • Create online documents, spreadsheets, surveys & forms, and presentations.

  • Share, collaborate and comment on text documents, presentations, and spreadsheets using Google Drive.

  • Build multiple project sites by choosing from hundreds of pre-built templates.

  • Use Google Vault for archiving emails and chats, e-discovery of information and export of emails and chats.

  • G Suite FAQs

    Below are some frequently asked questions for G Suite.

    Q. What type of pricing plans does G Suite offer?

    G Suite offers the following pricing plans:

    Starting from: US$5,00/month

    Pricing model: Subscription

    Free Trial: Available

    Basic G Suite: $5 per user per month.
    or $50 per user per year plus tax

    G Suite with unlimited storage and Vault: $10 per user per month
    or $120 per user per year plus tax

    G Suite enterprise plan: $25 per user per month

    Q. What are the main features of G Suite?

    G Suite offers the following features:

    • @mentions
    • Access control
    • Access permissions
    • Archiving & retention
    • Auditing
    • Auditing & reporting
    • Authentication & security
    • Automatic backup
    • Automatic notifications
    • Calendar management
    • Calendar sync with Google
    • Chat
    • Chat functionality
    • Cloud file storage
    • Collaboration tools
    • Collaborative workspace
    • Commenting
    • Communication management
    • Conferencing
    • Configurable security settings
    • Content filtering
    • Content library
    • Content management
    • Custom email address
    • Custom forms
    • Customizable branding
    • Customizable questions
    • Customizable reporting
    • Customizable templates
    • Data entry verification
    • Data migration
    • Data storage management
    • Data synchronization
    • Document management
    • Document review
    • Document storage
    • Document templates
    • Drag & drop interface
    • Electronic signature capture
    • Email & chat archiving
    • Email alerts
    • Email archiving
    • Email integration
    • Email invitations & reminders
    • Email notifications
    • Email tracking
    • Employee communities
    • Event calendar
    • Event scheduling
    • File management
    • File transfer
    • Filtered views
    • Forms management
    • GPS integration
    • Geographic maps
    • Group calendars
    • Historical audit
    • Instant messaging
    • Live / video conferencing
    • Member forums
    • Mobile device management
    • Multi-channel communication
    • Multiple document formats
    • Multiple projects
    • Multiple user accounts
    • Offline access
    • Permission management
    • Project templates
    • Projections
    • Real time notifications
    • Real time updates
    • Remote document access
    • Resource allocation
    • Revision management
    • Role-based permissions
    • Search functionality
    • Secure data storage
    • Shared workspace
    • Single sign on
    • Survey management
    • Synchronization management
    • Synchronous editing
    • Task management
    • Task scheduling
    • Team calendars
    • Template management
    • Text editing
    • Third party integration
    • To-do list
    • Two-factor authentication
    • Two-way audio & video
    • User access controls
    • Version control
    • Version management
    • Video support
    • Web forms

    Q. Who are the typical users of G Suite?

    G Suite has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does G Suite support?

    G Suite supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does G Suite offer?

    G Suite has the following pricing plans:

    Subscription

    Q. Does G Suite support mobile devices?

    G Suite supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does G Suite integrate with?

    G Suite integrates with the following applications:

    ClickMeeting, DeskAway, DirectIQ, GroupCamp Project, ONE UP, OneLogin, SuperSaaS, WorkforceGrowth, Zoho Analytics, Zoho CRM

    Q. What level of support does G Suite offer?

    G Suite offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials