Google Workspace

Primarily for Business Emails, Storage is a plus, but we avoid using Google Workspace for storage requirements because other great options are available in the market. Currently we're only hosting important documents on Google Workspace Drive and using AWS S3 for rest of our needs.

I've used Google workspace since it was google suites, and was a legacy suites user as well. So I've been using the software for a while. When they transitioned away from the free legacy accounts, Google was very upfront and fair about the transition options, which I appreciated. I have been satisfied with my use of Google workspace -- for the most part. Recently, I tried to implement the appointment scheduling tool (not to be confused with the older and archaic "slots" tool). I was excited to use the tool based on my initial first impressions, so switched from the business starter to the business standard subscription. But once I got deeper into setting things up, I discovered that the tool was very limited and would not accomplish what I had been doing in Calendly. I have 8 calendars that need to be accounted for when offering available appointment times. As it is set up (June 2022) -- the tool only accounts for the primary calendar -- none of the others. This is very problematic and made the whole tool useless for my purposes. After a lengthy spell of chats with multiple levels of chat support, they claimed they were still working to resolve my issue -- but I had enough and asked to be reverted to my previous subscription level. That itself required chat support to authorize, which was taken care of. But an unfortunate side effect was that I lost my discount. Chat support told me I had to talk to the sales department to get that taken care of. Makes no sense

My overall experience ranges from highly frustrating to ‘it just works.’

As a power user, I find it helpful that I'm able to get a lot of things done in a short amount of time without dealing with a lot of back end or support issues because the downtime is rare if minimal and I can access my files offline if needed. Additionally, I'm not limited with my storage capacity or feeling like it's a separate process then just getting all functionality that I need.

Easy to access and retrieve files anytime, helps to maintain the docs internally and with customers with security as only the persons can view the files who have access. Saves the docs automatically and simultaneously editing with top notch services.