About Grasshopper

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory, Grasshopper helps your small business sound professional and stay connected from anywhere. Affordable plans that help small businesses stay competitive. Price as low as $14/month. Try us for free!


Key benefits of Grasshopper

- Get a Toll Free or Local Number With Multiple Extensions
- “Press 1 for Sales, 2 for Support, 8 for the Name Directory”
- Number Portability
- Completely customizable, your main greeting will make your small business sound like a big company.
- Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
- On Hold Music from Grasshopper is a great way to keep your callers happy and engaged while on hold.
- A Name Directory is a feature commonly found in large company phone systems. Available from Grasshopper, this feature can lend your small business a Fortune 500 image and provide added convenience for you and your callers. Simply enter your employee names online, and callers can search for them by first or last name.


Images

Grasshopper Software - Call log
Grasshopper Software - Dial pad
Grasshopper Software - Settings
Grasshopper Software - Texting
Grasshopper Software - Text inbox
Grasshopper Software - Extensions
Grasshopper Software - Greetings
Grasshopper Software - All calls
Grasshopper Software - Dialer
Grasshopper Software - Inbox
Grasshopper Software - Recent calls
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Grasshopper video
Grasshopper Software - Call log
Grasshopper Software - Dial pad
Grasshopper Software - Settings
Grasshopper Software - Texting
Grasshopper Software - Text inbox
Grasshopper Software - Extensions
Grasshopper Software - Greetings
Grasshopper Software - All calls
Grasshopper Software - Dialer
Grasshopper Software - Inbox
Grasshopper Software - Recent calls

Not sure about Grasshopper? Compare with a popular alternative

Grasshopper

4,4 (338)
VS.
Highly reviewed

Starting Price

US$14,00
US$10,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

23
6

Integrations

2
No integrations found

Ease of Use

4,4 (338)
4,6 (683)

Value for Money

4,3 (338)
4,6 (683)

Customer Service

4,4 (338)
4,2 (683)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,4 /5
(338)
Value for Money
4,3/5
Features
4,2/5
Ease of Use
4,4/5
Customer Support
4,4/5

Already have Grasshopper?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 338
Maricela
Maricela
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service!

Reviewed on 2019/01/08

Pros

Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone!

Cons

I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to.

Shawn
Shawn
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great value for the money!

Reviewed on 2019/11/17

I have been using Grasshopper for a while now. I got the service for my business for the price and...

I have been using Grasshopper for a while now. I got the service for my business for the price and convenience. I have the mobile app and make and receive all calls on my cell phone. I use it to receive faxes from wholesalers and customers. It has worked great for me the entire time I have been using it.

Pros

I loved that everything was virtual. I can make and receive calls right from my cell phone. I like that they offer toll free vanity numbers. I can receive faxes on the same number which is great and there are 3 extensions. I also like the price.

Cons

I really don’t have many dislikes. The main thing I don’t like is that you can’t send faxes. You also cannot transfer calls to a different extension on outbound calls.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor App Quality lead to outgrowing the product, wasn't able to successfully port out my...

Reviewed on 2023/02/01

Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from...

Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement. Support on top of being unhelpful referred me to their underlying carrier Bandwidth.com who flatout rejected (as they should) my inquiry since we are not a direct customer of theirs (Grasshopper is)

Pros

It was cheap, like really really low cost compared to competitors

Cons

Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account)

Alternatives Considered

Aircall

Reasons for Switching to Grasshopper

I switched from Grasshopper to AirCall, they provide a fantastic feature rich product with very deep CRM integrations and helpful support staff. Quite literally I am only writing this review because I had such a poor experience with Grasshopper in the last few years (and especially since deciding to switch carriers). I do not recommend Grasshopper, even if the price is right, right now. If you out grow them, be warned, you may lose your phone numbers.
David
David
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Grasshopper has made it simple for me to run my business via phone no matter where i am

Reviewed on 2018/05/15

The software easily allows me to work remotely around the world

The software easily allows me to work remotely around the world

Pros

Grasshopper software is simple to use and as I travel international customers can always get a hold of me

Cons

Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice.

Robin
Robin
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Grasshopper is everything I was looking for to manage my incoming phone calls. Love it!

Reviewed on 2018/05/15

Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the...

Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the money is just a bonus.

Pros

Grasshopper is very easy to use, there was no need to attend any training sessions that would take away time I don't have to lose. The fact I was able to set up everything myself in a very short amount of time was crucial to my decision; Grasshopper did not let me down. Additionally, the flexibility of the system makes it that much more appealing.

Cons

Honestly, there is nothing I dislike about the Grasshopper system. It gives me everything I was looking for in a virtual phone system to handle my incoming calls and messages.

Showing 5 reviews of 338 Read all reviews

Grasshopper FAQs

Below are some frequently asked questions for Grasshopper.

Grasshopper offers the following pricing plans:

  • Starting from: US$14,00
  • Free Trial: Available

Available only in the USA and Canada. Please contact GoTo for pricing details.

Grasshopper has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Grasshopper supports the following languages:

English

Grasshopper supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Grasshopper integrates with the following applications:

Google Voice, Zapier

Grasshopper offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Grasshopper.