Grasshopper
About Grasshopper
Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory, Grasshopper helps your small business sound professional and stay connected from anywhere. Affordable plans that help small businesses stay competitive. Price as low as $14/month. Try us for free!
Key benefits of Grasshopper
- Get a Toll Free or Local Number With Multiple Extensions
- “Press 1 for Sales, 2 for Support, 8 for the Name Directory”
- Number Portability
- Completely customizable, your main greeting will make your small business sound like a big company.
- Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
- On Hold Music from Grasshopper is a great way to keep your callers happy and engaged while on hold.
- A Name Directory is a feature commonly found in large company phone systems. Available from Grasshopper, this feature can lend your small business a Fortune 500 image and provide added convenience for you and your callers. Simply enter your employee names online, and callers can search for them by first or last name.
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SO much better than Google Voice.
Reviewed on 2018/08/21
Pros
Grasshopper has been exactly what I needed. I wanted a company phone number, but I didn't want to carry around a 2nd phone or install a landline like it's 1997. I have virtual administrators who handle my customer service, and I will often need to switch the prioritization of who should receive calls first in the queue. Grasshopper solves all that with some pretty great software. The queue function, voicemail, and SMS alone are great. There are other features too that I haven't even gotten around to setting up yet.
Cons
Occasionally it has its bugs. The app isn't perfect, it's like maybe a 7/10 in terms of speed and reliability. I often get double notifications for one thing. Sometimes calls don't come through but it can't be replicated, and we recently had some login issues. Overall it's still quite good and I don't intend on switching, but it still has some things to work out before I would preach it to my friends.
Response from GoTo
Thanks for your review Jaron! We're always working on improving our app. You should start to notice some improvements soon, if you haven't already!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It gives me new hope that Customer Service can be excellent!
Reviewed on 2017/11/16
Pros
I can sign in easily, I can get phone messages by text or voicemail. I can easily set up extensions for multiple people with ease. I can add new phone numbers and search for the numbers I want.
There is so much I can easily do with this product, and when I have a question, the customer service goes beyond my wildest dreams for being prompt, and if they can't answer a question, I get a higher level of support immediately. They even offered to refund money on a service I wasn't getting (and thought I was). No haggling. Just reasonable people working overtime to do excellent work.
Cons
It would be great to have a lower cost for international return calls. We're an international company and there are additional charges for my Irish therapist returning calls via Grasshopper.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Better price, more feature options are out there
Reviewed on 2020/10/12
If you just need basic phone features, it's fine.
If you business grows, you will soon find it too...
If you just need basic phone features, it's fine.
If you business grows, you will soon find it too limiting.
What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense.
Pros
The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features.
But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.
Cons
Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead.
I recently switched to TalkRoute because Grasshopper is missing:
- Call recording
- Multi-level greeting menu
- Industry: Motion Pictures & Film
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good for price but still needs more features
Reviewed on 2018/12/06
Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do...
Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do still consider other options, but always stick with Grasshopper due to their ease of use and competitive price.
Pros
It's competitively priced and easy to use.
As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
It's straight forward and works well.
Cons
The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling.
It would be great to simply have a caller ID.
Also, it needs texting service. Perhaps a toll free number can't work with texting but in case it can, than Grasshopper needs to get on board with it.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Grasshopper allows our small business to have a professional phone presence and never miss a...
Reviewed on 2019/04/26
It's been easy to use and has saved us a lot of money by not having someone to staff a phone when...
It's been easy to use and has saved us a lot of money by not having someone to staff a phone when there isn't a need to have a person on site. The cost is very reasonable and it's completely transparent to customers.
Pros
Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7.
Cons
It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative.
Grasshopper FAQs
Below are some frequently asked questions for Grasshopper.Q. What type of pricing plans does Grasshopper offer?
Grasshopper offers the following pricing plans:
- Starting from: US$14.00/year
- Pricing model: Subscription
- Free Trial: Available
Available only in the USA and Canada. Please contact GoTo for pricing details.
Q. Who are the typical users of Grasshopper?
Grasshopper has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does Grasshopper support?
Grasshopper supports the following languages:
English
Q. Does Grasshopper support mobile devices?
Grasshopper supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Grasshopper integrate with?
Grasshopper integrates with the following applications:
Google Voice, Zapier
Q. What level of support does Grasshopper offer?
Grasshopper offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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