IdeaScale

IdeaScale

Crowdsourced Innovation Management

4.6/5 (18 reviews)

IdeaScale Overview

IdeaScale is an easy-to-use, yet powerful solution for the collection of feedback and ideas. IdeaScale was born in the cloud in 2008. In its first year, IdeaScale garnered high-profile government contracts with many prestigious clients like the VA, FCC, and the Office of the President of the United States. With an outstanding foundation of compliance, security, and scalability, IdeaScale quickly expanded into the private and Enterprise sectors, where the solution is now used by many of the world's most recognizable brands.

Pricing

Starting from
$2/year
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

IdeaScale Reviews

Overall rating
4.6/5
94% positive reviews
11
Excellent
6
Very good
1
Average
0
Poor
0
Terrible

Effective, Easy, Reliable

Reviewed on 12/9/2015
Review Source

IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.

Pros

Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.

Cons

Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Awesome Partnership!

Used Daily for 1+ year
Reviewed on 4/18/2017
Review Source: Capterra

Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.

Pros

solid, secure and flexible (enough).

Cons

we don't have the power to do everything ourselves for some things.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Look no further than IdeaScale for Outstanding Collaborative Software - Outstanding

Reviewed on 12/9/2015
Review Source: Capterra

Working as a Federal Employee for decades, I have had the opportunity to participate in a host of application development. Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience. I was tasked by my Agency's Leadership to develop a Leading Practices Community for the purpose of sharing efficient and effective ideas organizational wide. I thought, I have no experience with this new software, how can I pull this off? Well all that stress could have been avoided had I talked to my IdeaScale SME, Mr. Matt Paulson, prior to my assignment. To make a long story short, Matt showed incredible product knowledge and was essential in having a fully, functional community available in a matter of weeks. Additionally, Matt was readily accessible and eager to provide his expert knowledge in the event of requested changes. As a result we have a great tool, which I see as providing an outstanding ROI. The Leading Practices Community will serve 30,000 employees and has the capacity to serve far more. How better could we share effectiveness and efficiency than through this tool? In my opinion IdeaScale offers unequaled product value and impressive customer support. If there are any cons to this program, they haven't surfaced so I have nothing to report.

Rating breakdown

Ease of Use
Customer Support

Great for crowd-sourcing input on big projects

Reviewed on 12/10/2015
Review Source

Our library system has used IdeaScale to source feedback from both staff and the public on renovation projects, and it's proved to be a useful and easy-to-manage system for gathering and organizing that input.

Pros

Very easy and intuitive to use, even for non-tech-savvy users, and allows for input to be built through conversations rather than just filling in forms. Wonderful, attentive support from IdeaScale staff. Helpful, easy-to-use metrics and a very cool, customizable infographic generator.

Cons

The number of options for community moderation can be a bit overwhelming, and the function of each isn't always clear. Attached images show up very small, and attached links or documents could be placed or shown more prominently.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Open Nation Review

Used Daily for 1+ year
Reviewed on 11/3/2016
Review Source: Capterra

Looking forward to knowing more. We have been using ideascale for almost two years. It will be great to know and learn about flexible features like the new funnels. I'm excited.

Cons

It seems more customizable than we are taking advantage of.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10

IdeaScale Pricing

Starting from
$2/year
Pricing options
Free Trial
Free
Subscription
Value for money

IdeaScale offers several tiers of licensing starting at $2500 annually for an SMB license that ladder up to the IdeaScale for the Enterprise subscription. There is also a free option that allows access to small groups of innovators.

IdeaScale Features

  • Commenting
  • Projections

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Customizable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • SSL Security
  • Search Functionality
  • Third Party Integration

Additional information for IdeaScale

Key features of IdeaScale

  • CSS/Stylesheet Customization
  • Custom Statuses w/ Custom Tabs
  • Custom domain
  • Email and LiveChat Support
  • Email-based access restriction
  • Leaderboard & badges
  • Mobile Optimized and mobile apps
  • Read API access
  • SAS 70 Type II audited servers
  • SASAE 16 audited servers
  • SSL/TLS Security
  • Single Sign-on (including SAML 2.0)
  • Social integration (Twitter, Facebook)
  • Unlimited Comments
  • Unlimited Custom Fields
  • Unlimited Ideas
  • Unlimited Members
  • Unlimited communities
  • Unlimited moderators and admins

Benefits

Idea Submission and Development: Transparently collect ideas that are matched and merged to reduce redundancies. Community members can add comments, build out proposals, vote on ideas, and more.

Idea Evaluation and Selection: Decision makers can evaluate ideas against pre-set criteria and slate the most promising ideas for projects and development.

Innovation Pipeline Reporting: Report on community engagement, as well as potential impact in the form of revenue generated or potential savings and a company's implementation rate (to help identify and close the gap between selected ideas to delivered ideas).

Industry-Leading Security: IdeaScale is the only innovation management platform with a government level cloud security requirements from FedRAMP.

Idea Routing and Automation: IdeaScale's customizable interface allows you to route appropriate ideas to subject matter experts or company leaders based on who the idea author is or the content of the idea and allows multiple custom workflows within the same community that can align to the methodology used by any line of business.

IdeaScale FAQs

Below are some frequently asked questions for IdeaScale.

Q. What type of pricing plans does IdeaScale offer?

IdeaScale offers the following pricing plans:

Starting from: $2/year

Pricing model: Free, Subscription

Free Trial: Available

IdeaScale offers several tiers of licensing starting at $2500 annually for an SMB license that ladder up to the IdeaScale for the Enterprise subscription. There is also a free option that allows access to small groups of innovators.

Q. What are the main features of IdeaScale?

IdeaScale offers the following features:

  • CSS/Stylesheet Customization
  • Custom Statuses w/ Custom Tabs
  • Custom domain
  • Email and LiveChat Support
  • Email-based access restriction
  • Leaderboard & badges
  • Mobile Optimized and mobile apps
  • Read API access
  • SAS 70 Type II audited servers
  • SASAE 16 audited servers
  • SSL/TLS Security
  • Single Sign-on (including SAML 2.0)
  • Social integration (Twitter, Facebook)
  • Unlimited Comments
  • Unlimited Custom Fields
  • Unlimited Ideas
  • Unlimited Members
  • Unlimited communities
  • Unlimited moderators and admins

Q. Who are the typical users of IdeaScale?

IdeaScale has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does IdeaScale support?

IdeaScale supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does IdeaScale offer?

IdeaScale has the following pricing plans:

Free, Subscription

Q. Does IdeaScale support mobile devices?

IdeaScale supports the following devices:

iPhone, iPad

Q. What other apps does IdeaScale integrate with?

IdeaScale integrates with the following applications:

Bitium

Q. What level of support does IdeaScale offer?

IdeaScale offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials