IdeaScale

Crowdsourced Innovation Management

4,6 /5 (27 reviews) Write a Review!

IdeaScale Overview

What is IdeaScale?

IdeaScale is an easy-to-use, yet powerful solution for the collection of feedback and ideas. IdeaScale was born in the cloud in 2008. In its first year, IdeaScale garnered high-profile government contracts with many prestigious clients like the VA, FCC, and the Office of the President of the United States. With an outstanding foundation of compliance, security, and scalability, IdeaScale quickly expanded into the private and Enterprise sectors, where the solution is now used by many of the world's most recognizable brands.

IdeaScale Overview

Pricing

Starting from
US$4 999,00/year

Pricing options

Free Trial
Subscription
Value for money

IdeaScale offers several tiers of licensing starting at $4999 annually for an SMB license. There is also a free trial option that allows access to small groups of innovators.


IdeaScale Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Customizable Community Landing Page
Campaign View for Idea Submission
Idea Development, Refinement, and Selection
Idea Evaluation
Reporting dashboard
IdeaScale video IdeaScale screenshot: Customizable Community Landing Page IdeaScale screenshot: Campaign View for Idea Submission IdeaScale screenshot: Idea Development, Refinement, and Selection IdeaScale screenshot: Idea Evaluation IdeaScale screenshot: Reporting dashboard

IdeaScale Reviews

IdeaScale Reviews

Overall rating
4,6
/
5
Excellent
19

Very good
6

Average
2

Poor
0

Terrible
0

Value for Money
4,8
Features
4,4
Ease of Use
4,4
Customer Support
4,8
93% recommended this app
Taryn E.

Exceptional Service


Verified Reviewer

Effective, Easy, Reliable

IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.


James P.

Cool Product for Ideation

Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome


Verified Reviewer

Talent and tech

Great


Jazmine Y.

Awesome Partnership!

Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.


Taryn E.
Industry: Education Management
Company size: 1 001-5 000 Employees

Exceptional Service

Used Other for 1-5 months
Reviewed on 2019/10/24
Review Source: Capterra

Pros

Very responsive staff. Highly rated for SAS.

Cons

Lack of ability to have multiple reviewer groups in one phase

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Computer & Network Security
Company size: 201-500 Employees

Effective, Easy, Reliable

Reviewed on 2015/12/09
Review Source: GetApp

IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.

Pros

Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.

Cons

Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

James P.
Industry: Government Administration
Company size: 10 000+ Employees

Cool Product for Ideation

Reviewed on 2015/12/17
Review Source: GetApp

Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome

Pros

Export to Microsoft Excel Feature
Privacy settings
Assign Moderator Settings
Easy to code

Verified Reviewer
Industry: Insurance
Company size: 2-10 Employees

Talent and tech

Used Daily for 1-5 months
Reviewed on 2020/07/27
Review Source: Capterra

Great

Pros

The staff including sales, support and others we responsive, talented and passionate about the product, their individual craft and providing great customer service. The technology is feature rich, easy to use and reliable.

Cons

Although it is easy to configure, I 'd say more use of preconfigured templates could make it even easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jazmine Y.
Industry: Cosmetics
Company size: 10 000+ Employees

Awesome Partnership!

Used Daily for 1+ year
Reviewed on 2017/04/18
Review Source: Capterra

Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.

Pros

solid, secure and flexible (enough).

Cons

we don't have the power to do everything ourselves for some things.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 27 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

IdeaScale Pricing

IdeaScale Pricing

Starting from
US$4 999,00/year
Free Trial
Subscription
Value for money

IdeaScale offers several tiers of licensing starting at $4999 annually for an SMB license. There is also a free trial option that allows access to small groups of innovators.

IdeaScale offers several tiers of licensing starting at $4999 annually for an SMB license. There is also a free trial option that allows access to small groups of innovators.

Value for Money
4,8/5
Based on 27 user ratings
Compare value for money rating with alternatives
Compare with alternatives

IdeaScale Features

IdeaScale Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4,4/5
Based on 27 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for IdeaScale

Additional information for IdeaScale

Key features of IdeaScale

  • CSS/Stylesheet Customization
  • Custom Statuses w/ Custom Tabs
  • Custom domain
  • Email and LiveChat Support
  • Email-based access restriction
  • Leaderboard & badges
  • Mobile Optimized and mobile apps
  • Read API access
  • SAS 70 Type II audited servers
  • SASAE 16 audited servers
  • SSL/TLS Security
  • Single Sign-on (including SAML 2.0)
  • Social integration (Twitter, Facebook)
  • Unlimited Comments
  • Unlimited Custom Fields
  • Unlimited Ideas
  • Unlimited Members
  • Unlimited communities
  • Unlimited moderators and admins

Benefits

Idea Submission and Development: Transparently collect ideas that are matched and merged to reduce redundancies. Community members can add comments, build out proposals, vote on ideas, and more.

Idea Evaluation and Selection: Decision makers can evaluate ideas against pre-set criteria and slate the most promising ideas for projects and development.

Innovation Pipeline Reporting: Report on community engagement, as well as potential impact in the form of revenue generated or potential savings and a company's implementation rate (to help identify and close the gap between selected ideas to delivered ideas).

Industry-Leading Security: IdeaScale is the only innovation management platform with a government level cloud security requirements from FedRAMP.

Idea Routing and Automation: IdeaScale's customizable interface allows you to route appropriate ideas to subject matter experts or company leaders based on who the idea author is or the content of the idea and allows multiple custom workflows within the same community that can align to the methodology used by any line of business.

IdeaScale FAQs

IdeaScale FAQs

Below are some frequently asked questions for IdeaScale.

Q. What type of pricing plans does IdeaScale offer?

IdeaScale offers the following pricing plans:

Starting from: US$4 999,00/year

Pricing model: Subscription

Free Trial: Available

IdeaScale offers several tiers of licensing starting at $4999 annually for an SMB license. There is also a free trial option that allows access to small groups of innovators.

Q. What are the main features of IdeaScale?

IdeaScale offers the following features:

  • CSS/Stylesheet Customization
  • Custom Statuses w/ Custom Tabs
  • Custom domain
  • Email and LiveChat Support
  • Email-based access restriction
  • Leaderboard & badges
  • Mobile Optimized and mobile apps
  • Read API access
  • SAS 70 Type II audited servers
  • SASAE 16 audited servers
  • SSL/TLS Security
  • Single Sign-on (including SAML 2.0)
  • Social integration (Twitter, Facebook)
  • Unlimited Comments
  • Unlimited Custom Fields
  • Unlimited Ideas
  • Unlimited Members
  • Unlimited communities
  • Unlimited moderators and admins

Q. Who are the typical users of IdeaScale?

IdeaScale has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does IdeaScale support?

IdeaScale supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does IdeaScale offer?

IdeaScale has the following pricing plans:

Subscription

Q. Does IdeaScale support mobile devices?

We do not have any information about what devices IdeaScale supports

Q. What other apps does IdeaScale integrate with?

IdeaScale integrates with the following applications:

Bitium, Facebook, Google Analytics, LinkedIn, Slack, Yammer

Q. What level of support does IdeaScale offer?

IdeaScale offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials