TradeGecko is powerful cloud based inventory and order management software for modern online businesses. Combining manufacturing, sales channels, locations and currencies so that every product, order and customer can be managed in one place.
Along with eCommerce stores on Shopify, WooCommerce, Magento and Amazon, TradeGecko also integrates seamlessly with Xero, QuickBooks Online and ShipStation. Create purchase orders, backorders, stock takes and adjustments, plus easily track pack sizes, batches and expiry dates. Email quotes and send customers a link to invoices with credit card payments built right in.
TradeGecko also includes detailed reports, customer insights and forecasts to track and predict business performance. In addition the mobile app shows a quick glance at business data and makes it easy to create and manage orders, monitor inventory and contact customers and suppliers.
Finally, a customizable B2B eCommerce Store gives every business the perfect platform to start selling wholesale online with a unique catalog and pricelist for each customer.
Pros
I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.
Cons
If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug.
I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7.
On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.
Hi Phill,
Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day!
Regards,
Alicia
TradeGecko
The overall TradeGecko system is highly integrated, well designed, and operates without glitches. I never cease to be impressed how the TG team has anticipated every capability businesses such as ours need. Customer support is the best I have experienced in years. Rather than locking you into its own system, TG is an open system that facilitates working with other software and programs.
Two TradeGecko (TG) features are essential for us. For customer order entry, TG allows us to automatically import orders from our website, Excel files, and its B2B. Manual entry possible. TG generates attractive invoices, packing lists and enables easy e-mail communication.
Our supply chain is 5-6 months so inventory management is an essential 2nd feature. TG provides great functionality and is very easy to update. We always know exactly where we stand with inventory issues.
Reporting is a 3rd valuable feature. TG provides invaluable data on individual customer and products.
We don't yet integrate TG with our accounting and many of its partners but we plan to begin doing so in 2017.
Pros
Does what it is supposed to - at a high level. The order entry component is smooth, integrates with the real world and requires minimal training. The inventory management component simplifies inventory management and provides us with all the information we need to manage inventory (no small task).
Cons
There is nothing I do not like about the TradeGecko platform or its team. It is a well-managed business is my fear it will be gobbled up by a leading accounting software company
Trade Gecko has been a dream for my small business, and starting early has allowed us to track growth as we venture into national sales. I can't wait to look back over our records and watch how much we've grown in a few years. TG has offered us above-standard integration of inventory management as well as our costs of purchase orders, which factor into profit reports per item over time as a "Moving Average Cost" (MAC). As a manufacturer, wholesaler and retailer, we have been able to use this and the "Buy Price" per Purchase Order to track our cost of goods (basically, we calculate that externally and mark it in the Buy Price of an item in a fresh Purchase Order - the MAC is adjusted over time to reflect profit margins as cost of goods varies by batch).
One of the most exciting things about TG is their dedication to growth, which is based almost entirely off of customer feedback. We're very excited to watch the development of TG's manufacturer tracking services, which hopefully soon will allow us to calculate and track cost of goods by individual ingredient. As enthused community participants, TG has also given us beta access to cutting edge services that have already cut out our need for other 4th/5th party subscriptions. I feel like eventually TG will be our all around blanket production & sales management interface, and I look forward to that. For now, it's still more versatile than any other SCM solution I've tested, at least without paying $2,000+/mo, and as far as I can tell TG will remain useful as we grow through our business plan and even incorporate.
TG has also allowed us to seamlessly integrate with our complex Woo Commerce shopping cart, which we use across multiple sales channels within a Word Press server. TG can track sales back to the individual channel and automate reports to our customers that reflect the proper brands and stores. This has been invaluable to our growth and expansion, and will continue to be for years to come.
If you're frustrated and can't figure out which SCM or inventory management solution to choose in the vast sea of services, if nothing else try TG for their outstanding customer support. My favorite part about TG is that no matter what I need to know, figure out, or sometimes even invent, the staff is extremely patient and they know the interface in and out ' I've yet to try to do something within reason that couldn't be done, and it's never taken a CSR more than 2 days to thoroughly teach me how to do it.
Dear Sterling,
Thank you for the awesome review! We are glad that TradeGecko has helped your business to grow, and we are happy to hear that the features have helped you to save valuable time in your business. We truly appreciate your support, and will be sure to continue to improve our product to serve your needs!
Tradegecko is a highly useful inventory software with some caveats. Since it is a browser based software, my company's employees can access the software and it's features from any computer or mobile phone (if they downloaded the smartphone app). But the browser based system is also somewhat slow and cumbersome. Browser refreshes are needed quite frequently to make sure that inventory stock are completely up to date but the refreshes take time to load and when you're in the middle of an order, it could be a frustrating to keep clients waiting.
On the other hand, the smartphone app is still limited in it's functionalities (for example I would love to access stock control on my smartphone so I can "receive" items in the warehouse with just my cellphone rather than running to my computer). The same goes for TG's main browser based software interface. But having used the service for almost a year, I do notice constant improvements (some significant, some incremental) to the service whether it's a new feature or a annoying interface that's been squashed. Customer service is responsive to queries but I do wish they could implement user-requested features quicker.
Another area of improvement is the POS interface. Currently, making a sales order is not very easy. I understand that this system is more suited for wholesalers but I wished it was designed with a retailer in mind. The ease of use is somewhat slow and clunky. Changing or return an order requires a whole series of hoop-jumping. It takes time to teach employees all the steps required for a sales order whereas other POS software are much easier and much more intuitive.
I would like to point out that the intelligence reports are particularly useful, saving a significant amount of time (and money) over traditional spreadsheets or the pencil and ledger method. It is highly customizable and easily sorted to display the information you're looking. I've never any problem finding the information I wanted in the intelligence report. I was always able to sort and customize the reports based on exactly what information I was looking for.
Overall my experience using TG is unequivocally positive despite the various caveats. I believe as long as the TG team stays responsive and alert to their user's needs and continues to improve upon suggestions, then I believe this software is highly useful for any business with inventory management needs.
Pros
Intelligence report is extremely useful! Being able to access TG on any computer is a huge advantage.
Cons
Smartphone app is limited. Browser-based software is somewhat slow requiring refreshes for up-to-date stock as well as pretty long loading times during navigation.
From the time I started working with Trade Gecko, they have made a lot of efforts to improve their system. My business is 65 years old, at first I got the feeling that the developers knew nothing about proper business practices. Although it took some time, their customer service reps have finally figured out that I know what I'm talking about.
I tested many different inventory companies before settling with Trade Gecko. TradeGecko was the best option.
Pros
Mostly anything can be done through csv.
Supports multiple price lists (selling and cost)
Supports multiple currencies
Able to sync with multiple sales channels
Able to sync different price lists to different sales channels (initial setup has to be done by TG to get this to work)
ie you can have Wholesale and retail websites with different prices and manage it from TG
Syncs sales and PO's with QBO Canada
Cons
For $200 per month, I would like to have phone support, not just email support.
If I want to make changes in bulk, I have to download the entire database, make changes to the bulk SKU's and then re-upload it. Working with the entire database in csv is very dangerous and has caused problems for me. I would like to see them improve this feature.
Only allows one supplier per item.
Most tasks are easy to do and learn. For advanced users, there are several little hidden features / obstacles that were difficult to figure-out, and left me wondering why didn't they tell me.
There are a few limitations that I have to work around and live with, but I believe with time TG will fix them. For example, you cannot input your own landed cost. You have to use their built in system that calculates landed cost from the PO. This is a huge headache; not all costs associated with a PO are payable to the supplier ie Transport, Duty, Broker Fees, Graphic Artist, etc.
Dear Andrew,
Thanks for the great review! We are glad that you chose TradeGecko out of the many options available. We are always looking to improve the system, and will definitely be sure to pass the feedback on. Have a great day!
Regards,
Alicia
TradeGecko
Start a 14 day free trial now, without providing credit card details. Monthly and yearly subscriptions available to meet your business' needs. Cancel at anytime.
Founder - $39/month
Lite - $79/month
Small business - $199/month
Business - $599/month
Premium - $799/month
Pro - Contact us
Inventory and order management is a pain. Especially for the SME wholesalers and online retailers that just want to concentrate on growing their business rather worrying about operations. Managing inventory is a laborious process dominated by clunky spreadsheets, expensive ERP software and of course, riddled with human error. These days you simply can’t take the chance of a stock-out by leaving it up to Fred in the warehouse or the back room.
This is where TradeGecko jumps in. The software is aiming to change the way business-to-business commerce is done. TradeGecko positions itself as an inventory management system for wholesale and online retailers to manage their inventory. And it delivers: its functions range from multiple warehouses, user management, taxation in local currencies, analytics and projections, orders, sales, etc. However, like any good tech company, it goes beyond the core functions and gets into the real pain points of a growing business.
TradeGecko’s real potential shines when you integrate its inventory system with your accounting software and your online eCommerce stores. This allows you to create a centralized system that keep stocks synchronized across stores and automatically pushes invoices to your accounting. It’s a no brainer to say, but this translates into huge efficiencies.
TradeGecko is trying to make wholesale and retail commerce effortless with cloud-based inventory management tools designed to streamline complex processes. The solution includes key features such as automatically updating inventory levels when sales and purchasing orders are generated, powerful reporting and analytics, and omni-channel eCommerce integrations.
Businesses that use TradeGecko benefit by decreasing the effort that goes into making sales, purchases, and managing accounts and inventory levels. TradeGecko unifies these elements into a single process and becomes a source of truth for all matters regarding orders and inventories. Using TradeGecko can help businesses prevent tying up capital in inventory that’s not moving, or missing out on sales because of inadequate inventory.
With TradeGecko, sales and purchase orders automatically trigger updates to company inventory levels. These inventory control features improve internal tracking and stock movements, and allow businesses to optimize inventory levels based on anticipated demand.
TradeGecko sends automatic alerts whenever it’s time for you to reorder products based on sales orders and purchase orders, helping to ensure you won’t experience the dreaded stockout. The platform also allows you to have real-time data about inventory levels, including specific product location information.
Real-time sales reports are accessible at any time, allowing managers to make more strategic business decisions based on actual records of inventory, sales, and purchase orders. Users can generate sales history reports by product, customer, sales rep, and channel. They can also generate sales order reports by customer, product, product type, channel, sales rep, location, and time period.
Click the Intelligence tab on your TradeGecko account to begin reviewing reports and analytics. TradeGecko’s reports make it easier to identify top customers, popular products, and which sales channels have the greatest ROI. You can also use TradeGecko to determine which warehouses or sales reps are most vital to your organization.
TradeGecko supports omni-channel eCommerce services such as Shopify and BigCommerce. By adding new sales channels, businesses can increase revenue with a minimal investment of time or money. These integrations also make it easier for businesses to avoid stockouts and efficiently manage orders placed on multiple channels around the web.
Using TradeGecko, you can upload your product information to multiple eCommerce channels at one time. Just update the information in your TradeGecko account, and the application will automatically push that data to third-party eCommerce channels. This ensures that your online shops are always updated with the latest product stock information.
In an effort to generate loyalty among customers, businesses can use TradeGecko’s customer relationship management (CRM) tools to record customer purchasing histories and individual preferences. For example, it’s possible to save a customers billing details, addresses, and clothing sizes in order to facilitate easier online shopping on future orders.
Through the Relationships tab, you’ll have access to an array of customer management features. Track customers and orders by status, and record customer order histories automatically. You can add default discounts for certain customers, along with default tax rates for certain companies in your database. Advanced features allow you to restrict access to your CRM database to certain members of your team.
TradeGecko’s expedites the process of order fulfilment by integrating channels, locations, and processes. Managers have complete visibility of the entire workflow. In addition to order booking and order sourcing, TradeGecko also helps with order processing, shipping, and even managing returns.
One of the ways that TradeGecko can help you save time is by allowing you to automatically create shipping documents, such as packing slips and shipping labels, for the products you ship out. These documents are created from sales orders, eliminating one of the pain points that often comes along with order fulfillment.
TradeGecko offers 15 integrations, with plans to expand to another 15 by 2016. Currently, TradeGecko has core integrations for finance, such as Xero and Quickbooks, and eCommerce, such as Shopify and Big Commerce. TradeGecko will soon be adding additional integrations, including Salesforce, Etsy, and eBay.
TradeGecko works on a monthly subscription model, starting at $39 per month for a basic plan, $249 per month for a business plan, $449 per month for a business premium plan, and $999 per month for the enterprise plan. The difference between these plans has to do with the number of allowable users, integrations and add-ons.
Below are some frequently asked questions for TradeGecko.
TradeGecko offers the following pricing plans:
Starting from: US$39,00/month
Pricing model: Subscription
Free Trial: Available
Start a 14 day free trial now, without providing credit card details. Monthly and yearly subscriptions available to meet your business' needs. Cancel at anytime.
Founder - $39/month
Lite - $79/month
Small business - $199/month
Business - $599/month
Premium - $799/month
Pro - Contact us
TradeGecko offers the following features:
TradeGecko has the following typical customers:
Mid Size Business, Small Business
TradeGecko supports the following languages:
English
TradeGecko has the following pricing plans:
Subscription
TradeGecko supports the following devices:
iPhone, iPad
TradeGecko integrates with the following applications:
9 Spokes, Crossfire Cloud EDI, Grow, QuickBooks, QuickBooks Online, ShipStation, Shopify, SphereWMS, StarShipIT, Xero
TradeGecko offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately.
Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.