QuickBooks Commerce

I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.

If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug.

I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7.

On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.

Fast and reliable website / webportal = cloud based
Ipad app
Intelligence functions
Magento connection
Had a problem with the Magento stock status, took a while to explain, understand and proceed but an adjustment by the tech team saved us = so big ups for standing open for malfunctions/adjustments!

- Limited magento connection: not fully supported (tax class / discounts / excl tax price / visibility setting / categories)
- 3PL Exporter: sales invoices = 5 templates available but not 1 of them contains all data. For European law we need to extract a monthly overview of all the invoices included company name/company number / total price/tax price / tax class. In order te get this data I need to export basic and quickbooks template and then mix 2 complex CSV files... Would be an improvement to provide an template that contains all data of provide custom template on request.
- branding & identity: limited invoice text = Terms and Conditions?
- branding & identity: there is no preview function to see the different Document Specific Settings when making an adjustment
- inventory products: import new products = not able to include the re-order points (CSV) = manually editing afterwards
- inventory products: update existing products = not able to change the re-order points in bulk (CSV)
- inventory products: bulk actions = there is no publish to magento feature (publish to underlaying variants)
- inventory variants: there are no selection boxes at the left (like with the products) = not possible to bulk edit variants / publish to magento / publish to B2B
- B2B eCommerce Platform not available for the basic plan, why does it show up in the menu left and in the product edit/bulk edit screens?

QBC was so easy to manage and implement, running purchasing, sales orders, invoices, shipping and payments. we are now in the process of linking this product to woocommerce and QBO.
Powerful piece of software. I was up and running on a live version straight away after the 14 days trial where I spent that time learning what the system could do.
Highly recommend it. Good customer service..

Would like more flexibility on reports and you need to remember to reload/refresh when you've made changes.
Not able to run customers with a credit limit