Yesware

Email tracking & intelligence for sales professionals

4,2 /5 (157 reviews) Write a Review!

Yesware Overview

What is Yesware?

Close more deals with Yesware. Understand your prospects by using data on when they opened their email, whether they clicked on the link, and which templates are most effective. Spend less time manually uploading data into your CRM, Yesware will sync that automatically. Be even more effective in your sales career.

• Email tracking- Get notified who read your email as well as when, where, and what device opened your message.

• Templates- Instantly use custom templates and share the highest reply rates with your team so you save time and use the best messaging.

• CRM Sync- Sync your CRM with the push of a button to cut your data entry time.

• Reports and Analytics- View automated reports to manage your progress and to see who you should follow up with.

Yesware Overview

Pricing

Starting from
US$12,00/month

Pricing options

Free Trial
Subscription
Value for money

Yesware offer four weeks of free access, after which:

Pro: $12/user/month (billed annually) or $15/user/month (billed monthly)
Team: $25/user/month (billed annually)
Enterprise: $55/user/month (billed annually)
Custom - Contact Yesware for pricing


Yesware Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

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Yesware Reviews

Yesware Reviews

Overall rating
4,2
/
5
Excellent
78

Very good
55

Average
13

Poor
6

Terrible
5

Value for Money
4,2
Features
4,2
Ease of Use
4,3
Customer Support
4
85% recommended this app
Nicolas C.

A must for any prospecting team

The first thing that attracted me to Yesware was the email tracking feature. That gives the sales rep the ability to know when things are happening on the side of the potential client so you can act on it.

Then the email templates helped me a lot to get things done faster. I could see which templates performed better than others, hence improve my results. In addition you can create teams and share better working templates with everyone for them to use as well, that way you can maximize the impact of a good sales rep by sharing his findings with the whole team with a few clicks, instead a monthly template session.

Lately what I've been using a lot is the touchpoint feature which allows you to build custom multi-touches multi-channel campaigns. It makes a sales rep day-to-day job a lot more easy when you can visualize quickly what's next to be done and where are the potential clients in the buyers journey you design for them.


Verified Reviewer

A great fit for Outlook users

Though it has its bugs and lots of features made for salespeople, I namely pay for it to use its email tracking tech. For my business purposes, this the most needed feature and since using email tracking, it's hard to remember what biz email was like before.


Sruti S.

Bang for the buck

I was looking at a tool for tracking emails as Google email tracking and streak did not work very well.
My boss suggested yesware and we bought the first premium plan. Before that I used the trial version for 40 days. I liked the tool and I was able to send timely invoices and assess whether my customers were really interested in my product.


Mark O.

Shifting away from enterprise use - moving toward GMail and Microsoft-hosted offerings

Knowing if someone has received an email, or re-opened it, is a truly valuable piece of information from a sales and support perspective. Email has become one of the least reliable forms of communication, but it remains essential to doing business. Spam detection software is junk. We have found no spam detection software that is reliable and turn off anything to ensure nothing is missed. It can even be manipulated by unscrupulous actors that want to harm the reputation of the sender. There are a million other reasons why it is unreliable. Unfortunately, most companies continue to use it. So we used Yesware to see if our regular communications were being received and opened, in much the same was we use software to verify that our client newsletter communications are opened. Yesware did the job in that respect. We didn't use any of its other features, since we had other software for that.


Verified Reviewer

A Must For Anyone in the Sales/BizDev Field

Overall, Yesware's suite of tools have a huge impact on our sales and been very helpful. Some of it's features are available in most CRM platforms but it is pretty helpful to have it all available in one spot.


Nicolas C.
Industry: Internet
Company size: 51-200 Employees

A must for any prospecting team

Used Daily for 1+ year
Reviewed on 2018/01/12
Review Source: Capterra

The first thing that attracted me to Yesware was the email tracking feature. That gives the sales rep the ability to know when things are happening on the side of the potential client so you can act on it.

Then the email templates helped me a lot to get things done faster. I could see which templates performed better than others, hence improve my results. In addition you can create teams and share better working templates with everyone for them to use as well, that way you can maximize the impact of a good sales rep by sharing his findings with the whole team with a few clicks, instead a monthly template session.

Lately what I've been using a lot is the touchpoint feature which allows you to build custom multi-touches multi-channel campaigns. It makes a sales rep day-to-day job a lot more easy when you can visualize quickly what's next to be done and where are the potential clients in the buyers journey you design for them.

Pros

Yesware is very user friendly which makes it easy for adoption within a sales team. Not only the web version of the product but the chrome and gmail add-ons work really well. Additionally the feature set is very powerful and makes the lives of any sales/hunter/prospector easier.

Cons

There is not much (or anything) to dislike about Yesware. It is a very rounded product and I have never had a single issue with it. I would like to see a native mobile application so I can work better on the go.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Public Relations & Communications
Company size: Self Employed

A great fit for Outlook users

Used Daily for 1+ year
Reviewed on 2019/12/23
Review Source: Capterra

Though it has its bugs and lots of features made for salespeople, I namely pay for it to use its email tracking tech. For my business purposes, this the most needed feature and since using email tracking, it's hard to remember what biz email was like before.

Pros

I like the fact that unlike most email tracking programs, Yesware actually plays nice with MSFT Outlook. Most of the compeition is gmail only.

Cons

Bit of a resource hog. Also it sets off false positives with my anti-virus program and sometimes it crashes outlook.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Sruti S.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Bang for the buck

Used Daily for 2+ years
Reviewed on 2020/01/07
Review Source: Capterra

I was looking at a tool for tracking emails as Google email tracking and streak did not work very well.
My boss suggested yesware and we bought the first premium plan. Before that I used the trial version for 40 days. I liked the tool and I was able to send timely invoices and assess whether my customers were really interested in my product.

Pros

It is very easy to use and light on the system.
I was able to access all my client emails and keep track of them on yesware. Most importantly I loved the way yesware functioned and it always asks before installing on your other emails so that it does not interfere with every other email.
Also, I like the interface and it makes me understand and also gives alerts when the user has read my email and has checked out my links and read my material.

Cons

The support is not so great. I did not get to see 24 hour phone or chat support which disappointed me. They can bring more features compared to other tools in the market.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Mark O.
Industry: Market Research
Company size: 2-10 Employees

Shifting away from enterprise use - moving toward GMail and Microsoft-hosted offerings

Used Daily for 2+ years
Reviewed on 2020/07/29
Review Source: Capterra

Knowing if someone has received an email, or re-opened it, is a truly valuable piece of information from a sales and support perspective. Email has become one of the least reliable forms of communication, but it remains essential to doing business. Spam detection software is junk. We have found no spam detection software that is reliable and turn off anything to ensure nothing is missed. It can even be manipulated by unscrupulous actors that want to harm the reputation of the sender. There are a million other reasons why it is unreliable. Unfortunately, most companies continue to use it. So we used Yesware to see if our regular communications were being received and opened, in much the same was we use software to verify that our client newsletter communications are opened. Yesware did the job in that respect. We didn't use any of its other features, since we had other software for that.

Pros

We've been using it for several years and were notified recently by Yesware that the version that supports local versions of Outlook 365 is being eliminated. We were told that Microsoft is limiting the ability of developers to use plugins for PC-based Outlook, so they are dropping support for that in August 2020. We use our own ISP for email, using POP/SMTP mail, not a cloud-based environment hosted by Microsoft or Google. What we liked about it was its simplicity once set-up, and the ease of telling whether or not someone opened the email sent, and where that person was located.

Cons

The support organization was Zendesk, a third party. We found that every time we'd have a question or issue they were very responsive, but it took forever to get resolved. Most of the time we'd just live with whatever it was we were dealing with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Internet
Company size: 11-50 Employees

A Must For Anyone in the Sales/BizDev Field

Used Daily for 6-12 months
Reviewed on 2020/08/16
Review Source: GetApp

Overall, Yesware's suite of tools have a huge impact on our sales and been very helpful. Some of it's features are available in most CRM platforms but it is pretty helpful to have it all available in one spot.

Pros

We initially looked into Yesware for our email sequences and reporting before we understood what its full offerings. Once we discovered that you can also share templates and allow each team member to track their own/others performance, we decided to give it a try. It has been a valuable tool/motivator for our entire team to meet and exceed their sale goals.

Cons

Yesware recently added a "Spam Risk Detection" feature that is supposed to predict the probability of your email being flagged as spam. Based on a few responses we received from existing clients, our newsletters' have been ending up in their spam folder while Yesware's "detector" suggested it was low risk. It could use a bit of tuning but we consider it a bonus feature.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,1/10
Based on 157 user ratings
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Yesware Pricing

Yesware Pricing

Starting from
US$12,00/month
Free Trial
Subscription
Value for money

Yesware offer four weeks of free access, after which:

Pro: $12/user/month (billed annually) or $15/user/month (billed monthly)
Team: $25/user/month (billed annually)
Enterprise: $55/user/month (billed annually)
Custom - Contact Yesware for pricing

Yesware offer four weeks of free access, after which:

Pro: $12/user/month (billed annually) or $15/user/month (billed monthly)
Team: $25/user/month (billed annually)
Enterprise: $55/user/month (billed annually)
Custom - Contact Yesware for pricing

Value for Money
4,2/5
Based on 157 user ratings
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Yesware Features

Yesware Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,2/5
Based on 157 user ratings
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Categories

Additional information for Yesware

Additional information for Yesware

Key features of Yesware

  • A/B testing
  • Automatic reminders
  • Bounce tracking
  • CRM sync
  • Calendar sync with Google
  • Call recording
  • Campaign analysis
  • Campaign management
  • Campaign performance reports
  • Campaign planning
  • Campaign segmentation
  • Click-through tracking
  • Contact database
  • Contact insights
  • Contact management
  • Custom templates
  • Customizable templates
  • Drip campaigns
  • Email distribution
  • Email integration
  • Email invitations & reminders
  • Email marketing
  • Email monitoring
  • Email notifications
  • Email preview
  • Email status tracking
  • Email templates
  • Follow-up scheduling
  • Inbox dashboard
  • Meeting availability indicator
  • Meeting scheduling
  • Microsoft Outlook integration
  • Multi-campaign
  • Multi-channel sales campaigns & communication
  • Multi-stage mail merge
  • Prospecting tools
  • Real time updates
  • Reply reporting
  • Reporting & statistics
  • Role-based permissions
  • Salesforce task management
  • Scheduled 'send later' emails
  • Social selling
  • Sync with Microsoft Outlook
  • Third party integration
  • To-do list

Benefits

Yesware helps both the sales person who is sending the email, and the manger who is reporting. Sales reps spend less time reporting in salesforce, and more time working to close deals. Sales management gets accurate data on their teams activity.

Yesware Integrates with:
-Salesforce CRM
-Batchbook CRM
-Capsule
-Nutshell
-SugarCRM
-Highrise
-Netsuite
-Pipedrive
-Base
-Relenta
-Insightly

Yesware FAQs

Yesware FAQs

Below are some frequently asked questions for Yesware.

Q. What type of pricing plans does Yesware offer?

Yesware offers the following pricing plans:

Starting from: US$12,00/month

Pricing model: Subscription

Free Trial: Available

Yesware offer four weeks of free access, after which: Pro: $12/user/month (billed annually) or $15/user/month (billed monthly) Team: $25/user/month (billed annually) Enterprise: $55/user/month (billed annually) Custom - Contact Yesware for pricing

Q. What are the main features of Yesware?

Yesware offers the following features:

  • A/B testing
  • Automatic reminders
  • Bounce tracking
  • CRM sync
  • Calendar sync with Google
  • Call recording
  • Campaign analysis
  • Campaign management
  • Campaign performance reports
  • Campaign planning
  • Campaign segmentation
  • Click-through tracking
  • Contact database
  • Contact insights
  • Contact management
  • Custom templates
  • Customizable templates
  • Drip campaigns
  • Email distribution
  • Email integration
  • Email invitations & reminders
  • Email marketing
  • Email monitoring
  • Email notifications
  • Email preview
  • Email status tracking
  • Email templates
  • Follow-up scheduling
  • Inbox dashboard
  • Meeting availability indicator
  • Meeting scheduling
  • Microsoft Outlook integration
  • Multi-campaign
  • Multi-channel sales campaigns & communication
  • Multi-stage mail merge
  • Prospecting tools
  • Real time updates
  • Reply reporting
  • Reporting & statistics
  • Role-based permissions
  • Salesforce task management
  • Scheduled 'send later' emails
  • Social selling
  • Sync with Microsoft Outlook
  • Third party integration
  • To-do list

Q. Who are the typical users of Yesware?

Yesware has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Yesware support?

Yesware supports the following languages:

English

Q. What type of pricing plans does Yesware offer?

Yesware has the following pricing plans:

Subscription

Q. Does Yesware support mobile devices?

Yesware supports the following devices:

iPhone

Q. What other apps does Yesware integrate with?

Yesware integrates with the following applications:

Azurepath, Batchbook, Bitium, Google Drive, KnowledgeTree, Nutshell, Pipedrive, PipelineDeals, Pipeliner CRM, Salesforce Sales Cloud

Q. What level of support does Yesware offer?

Yesware offers the following support options:

FAQs, Phone Support, Video Tutorials, Knowledge Base