Vorex PSA

Vorex PSA

Manage Clients, Projects, Time/Billing All From a Single Platform

3.8/5 (17 reviews)

Vorex PSA Overview

With Vorex, PSOs can gain much-needed organizational insight and start chasing their dreams – not status reports. The cloud-based business management solution provides all of the project management, resource allocation and billing and invoicing tools needed in a single platform. By simplifying the business management process, agencies can improve project insight, better allocate resources across the organization, and improve budgeting and forecasting, and better capture hours worked and other project expenses to improve billing and invoicing.

Pricing

Starting from
$35/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Germany and 4 others, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Vorex PSA Reviews

Overall rating
3.8/5
76% positive reviews
8
Excellent
5
Very good
1
Average
1
Poor
2
Terrible
Michael T.

Easy to Use and a Great Value

Used Daily for 6-12 months
Reviewed on 2017/03/24
Review Source: Capterra

Vorex has a lot of good things going for it. Primarily that the UI and accessibility of the platform are fantastic. It's super easy to use, and nearly all of the features have work-flows that make logical sense. Easy to train up others on using the system as well.

Vorex also does A LOT. Everything you could need is pretty much included in the license. Project Management, Time Tracking, Billing, etc are all there. There's CRM functionality, albeit a bit limited. The strongest component of the platform is probably Project Management, while the others are valuable and still useful - they lack some depth when it comes to more complex workflows.

For the money, it's a great buy.

Pros

Easy to use, really great price point, and lots of features

Cons

Some of the features lack more advanced workflows

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Ryan K.

Reviewed on 2013/09/30
Review Source: SoftwareAdvice

I spent a good deal of time looking into Project Management/Time Tracking (Professional Services Automation Solution) for my business. I did not want to make a mistake of picking the wrong solution, and having to spend a lot of time switching to a different solution- it was a big decision for our company. I finally picked Vorex, and myself and the entire staff are very happy that we have made that decision.

To be fair, this is my take on Vorex PSA. It's very easy to use, yet robust! It's all native cloud based (nothing to install, at all!). I really like that's it's cross platform and cross browser (works on our Apples, PCs, laptops..etc). It's comprehensive and natively integrated (in addition to PM and time/Tracking, if we want, we can utilize its built-in CRM system, as well as its Invoice/Billing module). They have excellent customer support; these people love what they do! There's no contracts (true month-to-month), no setup fees - only monthly subscription. The include free Training, and ongoing support; and they gave us 3 free custom reports!!

There are some cons - some international languages are not supported (we have one overseas office). Also, we have to have the Internet to use it (I guess, this is where everything is moving to these days!).

I hope the above was helpful to many. Good luck!

Rating breakdown

Ease of Use
Customer Support

Tyler W.

PROBABLY THE WORST BUSINESS MANAGEMENT / PSA SOFTWARE OUT THERE!!!

Reviewed on 2016/05/03
Review Source: Capterra

This was the absolute worst experience I have ever had with a software company. The software is absolute garbage and crashes CONSTANTLY! We were sending their "Tech Support" department daily videos of 404 NOT FOUND errors on almost every page of their software. They sold us a bill of goods and totally scammed us at every corner. Countless emails and phone calls to them went un-returned. Over 1 dozens emails requesting that they cancel our account were completely ignored. We filled a fraud claim with our bank and blocked them from continuing to charge us... What did they do... They changed their billing information and continued billing us 3 months later. Do not believe a word of the the FAKE positive reviews on this site. The company is run by dishonest thieves who almost certainly wrote these other reviews themselves.

Save yourself the trouble, expense and grief of having to trial and cancel this software. They do not support their product and they will not stop charging your card when you request they do so! RUN AS FAR AS YOU CAN FROM THEM!

Response from Vorex

Hello Tyler,

Thanks for leaving your feedback regarding your experiences with Vorex. After some internal investigation we've uncovered that these issues took place over 12 months ago - obviously you are still quite upset regarding your experience and we'd like to apologize that you came away with such a strong negative sentiment.

We stand by the fact that we have many happy customers, and we take the fact that we did not deliver on our promises to one of our customers very seriously. While we can't validate every claim made here, clearly there was a mis-step in the handling of your relationship with Vorex.

Vorex has since been acquired back in January 2016, and we'd love to have some productive dialogue around your experience and see if we can show you the good qualities in our offering.

Wish you and your business all the best.

Rating breakdown

Ease of Use
Customer Support

Sam D.

A True Project Management and Time Tracking Solution

Reviewed on 2011/01/06
Review Source: Capterra

I wish I had this kind of feedback to read before wasting so much time searching for alternative solutions.
I strongly recommend this solution to any business owner.

Pros

I am a demanding business owner and want the best for my company. When I needed a Project Management solution that took care of my clients, projects, time tracking, expenses, and invoicing- I looked at many vendors. It seems like every time I saw a potential solution there was something I did not like (such as functionality, ease of use, or price..etc). But when the Vorex staff personalized a demo for me I was impressed.

Here are my Pros point:

-Very comprehensive with many very useful modules that are simply not offered at many other vendors.
-Superb customer support.
-Application is Very easy to use.
-Low cost.
-They gave me a free training.
-I continue to get their latest enhancements and new modules.
-Rapid installation.

Cons

So far- nothing to report here.

Rating breakdown

Ease of Use
Customer Support

Chuck F.

An excellent product worth the money

Reviewed on 2014/10/29
Review Source: SoftwareAdvice

Pros

I like the simplicity, cost and power of the data. We needed a sound time management system that could eventually be used for a more sophisticated project management system. We are a small firm (15 users) and up to now have not been very disciplined about project planning and reporting. he Vorex system will help us improve and be able to see the results quickly.

Cons

At this point, I have not experienced any negative elements. However, we are only three months into implementation.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Vorex PSA Pricing

Starting from
$35/month
Pricing options
Free Trial
Subscription
Value for money

PSA | Pro is available on a monthly subscription basis. Vorex’s PSA packages begin at $10 per user. There are no long term contracts, no licensing fees, and no hidden maintenance costs

Vorex PSA Features

  • API
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Drag & Drop Interface
  • Gantt Charts
  • Prioritizing
  • Progress Tracking
  • Project Tracking
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Timesheets

Additional information for Vorex PSA

Key features of Vorex PSA

  • Advanced Reporting
  • Automated Invoice Creation
  • CRM
  • Collaboration
  • Document Upload & Management
  • Employee Skills Repository & Smart Staffing
  • Expense Tracking
  • HR
  • Hourly, Fixed, Retainer & Phased Billing
  • Invoicing & Billing
  • Multiple Gantt Charts
  • Project & Job Costing
  • Project Budgeting & Forecasting
  • Project Management
  • Quickbooks and other integrations
  • Resource Allocation/Utilization
  • Sales & Activity Tracking
  • Smart Quoting
  • Task Calendar (Built-in and Integrated)
  • Time Tracking

Benefits

Vorex enables business owners to pursue life outside of work by simplifying business operations, as well as project, service and financial management. With all of the project management and professional services automation (PSA) tools business owners need to improve forecasting, project management, budgeting and allocation of resources on a single, cloud-based business management platform, Vorex delivers maximized profitability and improved productivity while enabling growth. Delivering these benefits provides the foundation for strategic growth that enables PSOs to break through the SMB ceiling of complexity and frees them up to get back to living life.

Vorex PSA FAQs

Below are some frequently asked questions for Vorex PSA.

Q. What type of pricing plans does Vorex PSA offer?

Vorex PSA offers the following pricing plans:

Starting from: $35/month

Pricing model: Subscription

Free Trial: Available

PSA | Pro is available on a monthly subscription basis. Vorex’s PSA packages begin at $10 per user. There are no long term contracts, no licensing fees, and no hidden maintenance costs

Q. What are the main features of Vorex PSA?

Vorex PSA offers the following features:

  • Advanced Reporting
  • Automated Invoice Creation
  • CRM
  • Collaboration
  • Document Upload & Management
  • Employee Skills Repository & Smart Staffing
  • Expense Tracking
  • HR
  • Hourly, Fixed, Retainer & Phased Billing
  • Invoicing & Billing
  • Multiple Gantt Charts
  • Project & Job Costing
  • Project Budgeting & Forecasting
  • Project Management
  • Quickbooks and other integrations
  • Resource Allocation/Utilization
  • Sales & Activity Tracking
  • Smart Quoting
  • Task Calendar (Built-in and Integrated)
  • Time Tracking

Q. Who are the typical users of Vorex PSA?

Vorex PSA has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Vorex PSA support?

Vorex PSA supports the following languages:

English

Q. What type of pricing plans does Vorex PSA offer?

Vorex PSA has the following pricing plans:

Subscription

Q. Does Vorex PSA support mobile devices?

Vorex PSA supports the following devices:

iPhone

Q. What other apps does Vorex PSA integrate with?

Vorex PSA integrates with the following applications:

IT Glue, QuickBooks, QuickBooks Online

Q. What level of support does Vorex PSA offer?

Vorex PSA offers the following support options:

FAQs, Forum, Online Support, Phone Support, Video Tutorials