About eFax
eFax is a web-based fax service which allows companies to send and receive faxes via email from their desktop, laptop, tablet, or smartphone using their existing fax numbers. It allows users to safely and securely transmit fax documents to a recipient’s email inbox to ensure the confidentiality of sensitive information. eFax offers a convenient and efficient way to fax, eliminating the need for a fax machine. The eFax mobile app allows you to fax directly from your mobile device, giving you the flexibility to manage your faxes on the go.
eFax offers a range of plans designed to cater to your business's faxing requirements, enabling your team to securely send, receive, modify, and digitally sign important business faxes, no matter where they are. Need a HIPAA compliance solution? We got a plan for that!
eFax Protect, our highly encrypted online fax plan provides a comprehensive solution for businesses seeking both compliance and security in their fax communications, enabling them to operate more efficiently and with confidence in the digital age. Empower your staff to securely receive, edit, sign, and send business faxes even while they are on the road. The HIPAA compliant eFax Mobile app for iOS and Android devices puts full fax functionality at your employees fingertips no matter where they are.
Key benefits of eFax
- No Fax Equipment or Fax Maintenance: No need to worry about software or hardware expenses.
- Electronic Signature: No need to print, sign and scan to move a document forward. Instantly create or add signatures electronically to documents.
- Large File Sharing: Share files of any size such as promo videos, high resolution images and more without resulting in a blocked email.
- Native mobile apps are available for iPhone and Android.
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Reviews
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- Industry: Consumer Services
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Never Fails Me
Reviewed on 2023/05/27
My review speaks for itself! I love eFax!
My review speaks for itself! I love eFax!
Pros
I’ve been using the EFax services for about 16 years now in general, I suggest using this for anyone. A lot of times I have Files and I may not be around the printer, but I need to get my paperwork to where it has to go, the best thing to use is effects. As long as you can use the other system that I use Adobe and then I integrate that with effects and send my signed and sealed paperwork straight to wherever I want to in the world. I love this product, I will forever be a customer.
Cons
I can’t really think of any cons at this moment lol.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
$30 port charge did me in.
Reviewed on 2022/10/07
I was not happy they would not work with me and waive the port fee.
I was not happy they would not work with me and waive the port fee.
Pros
Easy to use. Seemed to be well established.
Cons
If they are going to nickel and dime me at the get go with a $30 port fee....I fear the future is getting dim.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A must have for small businesses. Dump your old fax machine.
Reviewed on 2025/01/22
I use it daily with my business. I send faxes to government agencies as well.
I use it daily with my business. I send faxes to government agencies as well.
Pros
I've been using eFax for years! Its very stable, and more reliable than a traditional fax thanks to its trail.
Cons
Its a little pricey. Emails are free, I feel eFax in general should be cheap
- Industry: Mental Health Care
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
EFax Review
Reviewed on 2025/02/17
Average experience, it accomplished the task I needed.
Average experience, it accomplished the task I needed.
Pros
The low cost for this service was most appealing.
Cons
Sometimes it took several tries for my fax to go through.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Convenient and Secure Faxing Solution with Seamless Integration
Reviewed on 2024/12/26
My overall experience with eFax has been very positive. The convenience of being able to send and...
My overall experience with eFax has been very positive. The convenience of being able to send and receive faxes via email has been a game-changer, eliminating the need for a physical fax machine and allowing me to manage faxes from anywhere.
Pros
One of the most liked aspects is its convenience; it allows users to send and receive faxes via email, eliminating the need for a physical fax machine.
Cons
Genuinely I do not have anything to hate about eFax.
eFax FAQs
Below are some frequently asked questions for eFax.Q. What type of pricing plans does eFax offer?
eFax offers the following pricing plans:
- Starting from: US$18.99/month
- Pricing model: Subscription
- Free Trial: Not Available
30-day free trial, credit card required. Plus: £11/month or £110/year - send 200 pages and receive 200 pages. Pro: £16/month or £160/year - send 300 pages and receive 300 pages. Super Pro: £25/month or £250/year - send 500 pages and receive 500 pages.
Q. Who are the typical users of eFax?
eFax has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does eFax support?
eFax supports the following languages:
Chinese, Danish, Dutch, English, French, German, Indonesian, Italian, Korean, Polish, Portuguese, Spanish, Swedish
Q. Does eFax support mobile devices?
eFax supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does eFax integrate with?
eFax integrates with the following applications:
Google Drive, Google Workspace, iCloud
Q. What level of support does eFax offer?
eFax offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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