Dynamics 365

4.4 (5,738)
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ERP and CRM applications from Microsoft

About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.


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Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
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Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
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Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows

Not sure about Dynamics 365? Compare with a popular alternative

Dynamics 365

4.4 (5,738)
VS.
Highly reviewed

Starting Price

US$50.00
month
US$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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202

Integrations

21
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Ease of Use

4.1 (5,738)
4.1 (6,843)

Value for Money

4.1 (5,738)
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Customer Service

4.2 (5,738)
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Reviews

Overall rating

4.4 /5
(5,738)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.2/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5,738
Ty
Ty
Overall rating
  • Industry: Paper & Forest Products
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dynamics in a league of it's own

Reviewed on 2019/11/15

I have tried other CRM's in my career but none of them come close. The future of this product is...

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Dynamics 365

Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.
Andrew
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Comprehensive, Scalable, and User-Friendly Business Solution

Reviewed on 2024/09/16

Dynamics 365 has become an essential tool for our business, enabling better decision-making,...

Dynamics 365 has become an essential tool for our business, enabling better decision-making, streamlined operations, and improved customer interactions. Its scalability makes it ideal for growing businesses, and its powerful analytics and automation features are a game-changer.

If you're looking for a comprehensive business solution that can grow with your organization, Dynamics 365 is definitely worth considering.

Pros

Cloud-Based Convenience: Being a cloud-based solution, it offers real-time access to critical data from anywhere. The cloud infrastructure also provides robust security, backups, and updates without much downtime or complexity.

Cons

Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules. However, the return on investment is significant if utilized properly.

David
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Product Review

Reviewed on 2024/09/15

It was an overall positive experience but lacking a bit

It was an overall positive experience but lacking a bit

Pros

It was a good program that was easily accessible

Cons

My staff and I had difficulties with navigating the program

Anjum
Overall rating
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best CRM I have used

Reviewed on 2024/08/09

Pros

All in one place kind of solution. Covering from the CRM side to POS integrations. Really easy to learn and use.

Cons

Initial onboardings and integration can be hard for non techy people.

Sophie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great choice for highly complex CRM systems

Reviewed on 2024/10/09

Great CRM, especially for larger or more complicated businesses, with the capacity to create highly...

Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics. Is on the pricier side.

Pros

Dynamics is a great CRM option. It's highly customisable and capable of running complex processes and storing huge amounts of data.

Cons

Since it is so big and has so much potential, it can be quite difficult to maintain, and support options are very expensive.

Showing 5 reviews of 5,738 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Dynamics 365 offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Dynamics 365 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Ameyo, AskNicely, Campaign Monitor by Marigold, Docusign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, airSlate SignNow

Dynamics 365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dynamics 365.