About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Pricing starting from:

US$115,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 18 others, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Pricing starting from:

US$115,00/month

  • Free Trial
  • Subscription

Images

Microsoft Dynamics 365 sales opportunity tracking
Microsoft Dynamics 365 finance and operations reports
Microsoft Dynamics 365 omnichannel customer service
Microsoft Dynamics 365 dynamic marketing workflows
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Dynamics 365 video
Dynamics 365 screenshot: Microsoft Dynamics 365 sales opportunity tracking Dynamics 365 screenshot: Microsoft Dynamics 365 finance and operations reports Dynamics 365 screenshot: Microsoft Dynamics 365 omnichannel customer service Dynamics 365 screenshot: Microsoft Dynamics 365 dynamic marketing workflows

Features

Total features of Dynamics 365: 100

  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Appointment Scheduling
  • Asset Management
  • Availability Indicator
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Consolidation/Roll-Up
  • Contact Management
  • Content Management
  • Contractor Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Email Marketing
  • Employee Management
  • Employee Onboarding
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Graphical Workflow Editor
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Partner Management
  • Payroll Management
  • Performance Appraisal
  • Performance Metrics
  • Point of Sale (POS)
  • Post Scheduling
  • Prioritization
  • Profit/Loss Statement
  • Project Accounting
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • Recruitment Management
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • SMS Messaging
  • Sales Automation
  • Sales Management
  • Sales Reports
  • Sales Trend Analysis
  • Sentiment Analysis
  • Social Recruiting
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Trend Analysis
  • Video Conferencing
  • Visual Analytics
  • Warehouse Management
  • Work Order Management
  • Workflow Management
  • eCommerce Management

Alternatives

Odoo

4,2
#1 Alternative to Dynamics 365
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Zoho CRM

4,2
#2 Alternative to Dynamics 365
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

HarmonyPSA

4,5
#3 Alternative to Dynamics 365
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed...

QuickBooks Online Advanced

4,4
#4 Alternative to Dynamics 365
QuickBooks Online Advanced is a web-based accounting & business management solution which enables small businesses to...

Reviews

Overall rating

4,3 /5
(4 125)
Value for Money
4,1/5
Features
4,3/5
Ease of Use
4/5
Customer Support
4,2/5

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Showing 5 reviews of 4 125
Ty C.
Overall rating
  • Industry: Paper & Forest Products
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dynamics in a league of it's own

Reviewed on 2019/11/15

I have tried other CRM's in my career but none of them come close. The future of this product is...

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Faruk A.
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Gets the job done but a little rigid CRM

Reviewed on 2020/12/01

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the...

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it.

As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action.

I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well.

Pros

Easy integration with the other tools - even they are not from Microsoft
CRM gets the job done
Easy contract management with DocuSign and MS Drive
CRM structure for the leads and potentials
Customization options
Reports are enough for a regular sales team but it is possible to get custom and advanced reporting
Access management is better than many other CRMs

Cons

The user interface can be improved
The whole system for CRM is too rigid and not that user friendly like a few other competitors
It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features

Fon A.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Helps the company and customers to improve their communications.

Reviewed on 2021/03/12

Since having this product, we have seen an increase in company revenue due to increase in sales as...

Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients.
Also the overall techniques which helps employees to be attentive to customers helped us greatly in the overall growth of our company.

Pros

The possibility of interacting between users and clients, and its ease of use is what makes Microsoft Dynamics 365 the best. In addition, it's interface also makes it very easy and straight forward to register negotiations between user and clients.
Due to the need of our company to grow financially and to also generate trust between the company and its clients is what made us to implement and use Microsoft Dynamics 365.

Cons

The scripts of Microsoft Dynamics 365 affects its performance to an extend, and the program is also unpleasant when used on a tablet when one is out and about. These a what I like least about the product.

Matthew R.
Overall rating
  • Industry: Oil & Energy
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Unresponsive, unintuitive, bug-riddled

Reviewed on 2018/03/09

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent...

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Pros

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Cons

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

April L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Multifunctional Top of The Line Software.

Reviewed on 2021/02/04

Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics...

Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example,

Upgrade dynamic

Improve business measure results

Drive advancement

Improve business measure readiness

Improve client relations/administration

Drive income development

Cost the board

Improve provider or accomplice connections

Make inward/operational efficiencies

Lessen time to advertise

Pros

Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.

Cons

Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer.

Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.

Showing 5 reviews of 4 125 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Dynamics 365 offers the following pricing plans:

  • Starting from: US$115,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Engagement Plan: $115/user/month Unified Operations Plan: $190/user/month Dynamics 365 Plan: $210/user/month Contact Microsoft Dynamics 365 sales for more information on pricing.

We do not have any information about Dynamics 365 features

Dynamics 365 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Adobe Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, Salesforce Sales Cloud, Sana Commerce, Soft4RealEstate, Tacton CPQ, signNow

Dynamics 365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dynamics 365.