NABD System

4.6 (38)
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Omnichannel Customer support & Help Desk software-FREE PLAN

About NABD System

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction


Key benefits of NABD System

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)


Images

NABD System Software - User Dashboard
NABD System Software - Analytics and Reporting
NABD System Software - Collect Customer Feedback
NABD System Software - Knowledge Base
NABD System Software - Consolidated Case View
NABD System Software - Social Media Integration and Sentiment Analysis
NABD System Software - Customer Portal
NABD System Software - Subtasks creation
NABD System Software - Visual Business Process Management Designer
NABD System Software - Routing Rules
NABD System Software - SLA Management
NABD System Software - Email, Word, Facebook, Twitter correspondence templates
NABD System Software - Organization Hierarchy and External Entities
NABD System Software - Configuration and Customization
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NABD System video
NABD System video
NABD System video
NABD System Software - User Dashboard
NABD System Software - Analytics and Reporting
NABD System Software - Collect Customer Feedback
NABD System Software - Knowledge Base
NABD System Software - Consolidated Case View
NABD System Software - Social Media Integration and Sentiment Analysis
NABD System Software - Customer Portal
NABD System Software - Subtasks creation
NABD System Software - Visual Business Process Management Designer
NABD System Software - Routing Rules
NABD System Software - SLA Management
NABD System Software - Email, Word, Facebook, Twitter correspondence templates
NABD System Software - Organization Hierarchy and External Entities
NABD System Software - Configuration and Customization

Not sure about NABD System? Compare with a popular alternative

NABD System

4.6 (38)
VS.
Highly reviewed

Starting Price

US$30.00
US$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

66
159

Integrations

7
40

Ease of Use

4.5 (38)
4.4 (2,155)

Value for Money

4.6 (38)
4.5 (2,155)

Customer Service

4.9 (38)
4.3 (2,155)
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Reviews

Overall rating

4.6 /5
(38)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.9/5

Already have NABD System?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 38
Bella
Bella
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Nabd is a perfect website

Reviewed on 2016/06/22

After using this App we can follow our patients and create for every one of them his own file and...

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Verified Reviewer
Overall rating
  • Industry: Import & Export
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A great product that helped us manage customers service requests efficiently and faster

Reviewed on 2015/11/18

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to...

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Pros

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Cons

The dynamic report generator

Mohamed
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Our experience with the system

Reviewed on 2019/02/27

Pros

online access ...
customer portal....

Cons

very complex...
very slow...
not flexible...

Response from NABD

Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.

Verified Reviewer
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have a great experience both with NABD tool and the staff.

Reviewed on 2017/06/15

Pros

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Cons

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

NABD is great tool for managing support via multiple channels

Reviewed on 2015/10/07

We are using NABD for managing customer support requests from emails, web portal, call center chat,...

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.

Pros

1- Easy to use and configure
2- Strong knowledge base and SLA capabilities
3- Pricing is very low compared to competitors

Cons

Chat capabilities need some advanced features like chat transferring and chat to ticket

Showing 5 reviews of 38 Read all reviews

NABD System FAQs

Below are some frequently asked questions for NABD System.

NABD System offers the following pricing plans:

  • Starting from: US$30.00
  • Pricing model: Free Version
  • Free Trial: Available

Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month

NABD System has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

NABD System supports the following languages:

Arabic, Dutch, English, French, German, Russian, Ukrainian

NABD System supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NABD System integrates with the following applications:

Google Calendar, Google Drive, Meta for Business, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter/X

NABD System offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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