NABD System

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

4.6/5 (38 reviews)

NABD System Overview

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

Pricing

Starting from
US$0,00/month
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Dutch, English, French, German, Russian, Ukrainian

NABD System Reviews

Overall rating
4.6/5
92% positive reviews
27
Excellent
8
Very good
3
Average
0
Poor
0
Terrible

A great product that helped us manage customers service requests efficiently and faster

Reviewed on 2015/11/18
Review Source

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Pros

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Cons

The dynamic report generator

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ryan C.

Top notch customer service!

Used Daily for 1-5 months
Reviewed on 2018/02/26
Review Source: Capterra

Ticketing system used in patient complaint tracking for company/process/product improvement.

Pros

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.
- Custom tickets- for us VERY custom
- Data exports and analysis
- Customer contact automation
- Ticket response automation
- Option for internal and external chat

Cons

It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ahmed H.

Very good

Used Daily for 1+ year
Reviewed on 2019/03/29
Review Source: Capterra

Technical support is very impressive even if there is any problem it will be solved from them ASAP

Pros

Technical Support is very good and always helpful.

Cons

Front End a little bit can be enhanced more.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mohamed E.

A great product that helped us manage customers service requests efficiently and faster

Reviewed on 2015/04/25
Review Source: Capterra

We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Rating breakdown

Ease of Use
Customer Support

We have a great experience both with NABD tool and the staff.

Used Daily for 1-5 months
Reviewed on 2017/06/15
Review Source

Pros

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Cons

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
8.8/10
Based on 38 reviews
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NABD System Pricing

Starting from
US$0,00/month
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Value for Money
4.6/5
Based on 38 reviews
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NABD System Features

  • API
  • Automatic Reminders
  • CRM Integration
  • Customizable Templates
  • Email Integration
  • Mobile Integration
  • Social Media Integration

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Reporting & Statistics
  • Third Party Integration
Features
4.5/5
Based on 38 reviews
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Additional information for NABD System

Key features of NABD System

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Benefits

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

NABD System FAQs

Below are some frequently asked questions for NABD System.

Q. What type of pricing plans does NABD System offer?

NABD System offers the following pricing plans:

Starting from: US$0,00/month

Pricing model: Free, One Time License, Subscription

Free Trial: Available

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Q. What are the main features of NABD System?

NABD System offers the following features:

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Q. Who are the typical users of NABD System?

NABD System has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does NABD System support?

NABD System supports the following languages:

Arabic, Dutch, English, French, German, Russian, Ukrainian

Q. What type of pricing plans does NABD System offer?

NABD System has the following pricing plans:

Free, One Time License, Subscription

Q. Does NABD System support mobile devices?

NABD System supports the following devices:

Android, iPhone

Q. What other apps does NABD System integrate with?

NABD System integrates with the following applications:

Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter

Q. What level of support does NABD System offer?

NABD System offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials