CallRail Overview
What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyondhelping our customers get to better outcomes.
CallRail Overview
Pricing
Pricing options
Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.
CallRail Features
Media
CallRail Reviews
CallRail Reviews
High Quality and Reliable Call Tracking Software
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
Zero Customer Support
I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone.
I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.
A must for proper attribution
CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.
We're always looking for something better but unable to find it
Text messages and calling, plus all our calls are recorded and easy to find.
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Easy to use and great data gained from all types of marketing campaigns.
Pros
Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.
Cons
The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.
High Quality and Reliable Call Tracking Software
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
Pros
The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software.
Cons
I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions.
Zero Customer Support
I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone.
I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.
Pros
It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore
Cons
Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails.
A must for proper attribution
CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.
Pros
With CallRail, it is incredibly easy to set up dynamic tracking numbers that will help you see exactly where your phone calls are coming from. This is essential for anyone who cares about attribution. The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.
Cons
I wish they would remove the minimum size of a number pool. We have some websites with very small traffic that don't need 4 phone numbers.
We're always looking for something better but unable to find it
Text messages and calling, plus all our calls are recorded and easy to find.
Pros
We like that it has a text messaging and a calling functions, the multiple numbers and how easy it is to create call flows. The layout of the calls on the main dash board is intuitive as well.
Cons
It's not the most reliable software, we've had many issues where things don't work according to plan. Plus it could do better as being a more powerful call software and include the ability to put people on hold or transfer calls if need be. We are always on the look out for something better but unable to find it so these guys are doing something right.
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CallRail Pricing
CallRail Pricing
Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.
Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.
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CallRail Features
CallRail Features
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Categories
Categories
Additional information for CallRail
Additional information for CallRail
Key features of CallRail
- API & Webhooks
- Automatic Lead Classification
- Block & Filter Callers
- Call Recording
- Dynamic Number Insertion
- Easy Data Export
- Full Caller ID Data
- Google Adwords Integration
- Google Analytics Integration
- Instant Email Call Notifications
- Instant Phone Number Setup
- Keyword Call Tracking
- Local Numbers: US & Canada
- Low Monthly Cost
- No Setup Fees & No Contracts
- Real-Time Call Statistics
- Toll Free Numbers: 888, 877, & 866
- Transcriptions
- Unlimited Company Accounts
- Unlimited User Accounts
- Whisper Messages
- Wordpress Integration
Benefits
Integrations with existing platforms: With hundreds of integrations available, you can easily connect your CallRail account and activity to your existing tools for bid management, online analytics, CRM and more.
Agency Friendly: We work with agencies to help scale for the number of customers they are serving, provide volume discounts and allow agencies to white-label with ease.
14-Day Free Trial: Give us a shot for 14-days- we're sure you'll love the ease of use and user friendly interface of our powerful application.
No Contract, No Hidden Fees: We believe in being transparent in pricing and being the solution that works for your organization.
Call Reporting & Analytics: Know which campaigns and channels are driving calls to your sales desk.
CallRail FAQs
CallRail FAQs
Below are some frequently asked questions for CallRail.
Q. What type of pricing plans does CallRail offer?
CallRail offers the following pricing plans:
Starting from: US$45,00/month
Pricing model: Subscription
Free Trial: Available
Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.
Q. What are the main features of CallRail?
CallRail offers the following features:
- API & Webhooks
- Automatic Lead Classification
- Block & Filter Callers
- Call Recording
- Dynamic Number Insertion
- Easy Data Export
- Full Caller ID Data
- Google Adwords Integration
- Google Analytics Integration
- Instant Email Call Notifications
- Instant Phone Number Setup
- Keyword Call Tracking
- Local Numbers: US & Canada
- Low Monthly Cost
- No Setup Fees & No Contracts
- Real-Time Call Statistics
- Toll Free Numbers: 888, 877, & 866
- Transcriptions
- Unlimited Company Accounts
- Unlimited User Accounts
- Whisper Messages
- Wordpress Integration
Q. Who are the typical users of CallRail?
CallRail has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid Size Business
Q. What languages does CallRail support?
CallRail supports the following languages:
English
Q. What type of pricing plans does CallRail offer?
CallRail has the following pricing plans:
Subscription
Q. Does CallRail support mobile devices?
CallRail supports the following devices:
Android, iPhone, iPad
Q. What other apps does CallRail integrate with?
CallRail integrates with the following applications:
Anchor Metrics, Clearlogin, Grow, Jobi, Kissmetrics, LeadSquared, LeadsRx, Optmyzr, ReportGarden, VisitorTrack
Q. What level of support does CallRail offer?
CallRail offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
