
About CallRail
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence.
Founded in 2011, CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.
Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales.
CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020. For more information or to view a demo of the platform, visit http://www.callrail.com.
Pricing starting from:
US$45,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to CallRail
Key benefits of CallRail
Integrations with existing platforms: With hundreds of integrations available, you can easily connect your CallRail account and activity to your existing tools for bid management, online analytics, CRM and more.
Agency Friendly: We work with agencies to help scale for the number of customers they are serving, provide volume discounts and allow agencies to white-label with ease.
14-Day Free Trial: Give us a shot for 14-days- we're sure you'll love the ease of use and user friendly interface of our powerful application.
No Contract, No Hidden Fees: We believe in being transparent in pricing and being the solution that works for your organization.
Call Reporting & Analytics: Know which campaigns and channels are driving calls to your sales desk.
Devices
Business size
Markets
Australia, Brazil, Canada, Germany, United Kingdom, United States and 1 others
Supported Languages
English
Pricing starting from:
US$45,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to CallRail
Images




Features
Total features of CallRail: 66
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Reviews
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- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use and great data gained from all types of marketing campaigns.
Reviewed on 2018/03/16
Pros
Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.
Cons
The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CallRail is a perfect solution for agencies
Reviewed on 2021/08/17
CallRail software has been a great solution for our agency but in addition the people at CallRail...
CallRail software has been a great solution for our agency but in addition the people at CallRail have offered top notch support along the way.
Pros
From a marketing agency perspective, CallRail is a powerful solution for lead attribution for specific channels. The phone call and form submission data is critical to showing value to clients.
Cons
Easier solutions for adding multiple Keywords pools if needed and the ability to use as few as 2 phone numbers in a keyword pool for small clients would be ideal.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use Call tracking software
Reviewed on 2022/04/21
Callrail has provided an inexpensive option to monitor and record calls and leads for our clients....
Callrail has provided an inexpensive option to monitor and record calls and leads for our clients. Its easy to use and easy to integrate into our systems.
Pros
CallRail's UI is intuitive and easy to navigate. The software makes as much information as possible available to us as advertisers. The API is also easy to work with and integrate into our reporting systems. Support staff at call rail is always responsive and quick!
Cons
Sometimes, callrail will stop tracking numbers, we've had to contact support multiple times to reenable the tracking.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
CallRail Not Intuitive or Feature Friendly
Reviewed on 2021/01/28
Not good. We are leaving CallRail to go to another call tracking service.
Not good. We are leaving CallRail to go to another call tracking service.
Pros
System uptime was good. The technical support individuals know their product and were very helpful.
Cons
As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly.
I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking. To get a list of active clients, I or Corporate must manually create the data. When I delete a client, CallRail does not delete them from the list of call tracking users. I have to manually verify the number of active users. There are so many issues with CallRail regarding a poorly designed and non-user friendly system.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
High Quality and Reliable Call Tracking Software
Reviewed on 2020/03/11
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other...
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
Pros
The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software.
Cons
I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions.
CallRail FAQs
Below are some frequently asked questions for CallRail.Q. What type of pricing plans does CallRail offer?
CallRail offers the following pricing plans:
- Starting from: US$45,00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing begins at $45 per month, and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.
Q. Who are the typical users of CallRail?
CallRail has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does CallRail support?
CallRail supports the following languages:
English
Q. Does CallRail support mobile devices?
CallRail supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CallRail integrate with?
CallRail integrates with the following applications:
Acquisio, Google Data Studio, HubSpot CRM, HubSpot Marketing Hub, Kenshoo Infinity Suite, Kissmetrics, Marin Software, Meta for Business, Mixpanel, Optimizely, Pipeline, Salesforce Marketing Cloud, Salesforce Sales Cloud, Slack, Unbounce, VWO Testing, Wix, Zapier
Q. What level of support does CallRail offer?
CallRail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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