CallRail

Call Tracking & Analytics

4,6 /5 (127 reviews) Write a Review!

CallRail Overview

What is CallRail?

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyondhelping our customers get to better outcomes.

CallRail Overview

Pricing

Starting from
US$45,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.


CallRail Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

The activity dashboard displays all the calls made, with sources, tags, lead status and more.
Easy to use attribution tools let you see which sources are driving the most calls so you can effectively re-allocate marketing dollars to your top performing channels.
CallRail boasts 20+ native integrations and a host of 3rd party integrations as well.
CallScribe automatically transcribes calls into text so you can easily search for keywords that matter to your business.
CallRail video CallRail screenshot: The activity dashboard displays all the calls made, with sources, tags, lead status and more. CallRail screenshot: Easy to use attribution tools let you see which sources are driving the most calls so you can effectively re-allocate marketing dollars to your top performing channels. CallRail screenshot: CallRail boasts 20+ native integrations and a host of 3rd party integrations as well. CallRail screenshot: CallScribe automatically transcribes calls into text so you can easily search for keywords that matter to your business.

CallRail Reviews

CallRail Reviews

Overall rating
4,6
/
5
Excellent
91

Very good
26

Average
5

Poor
2

Terrible
3

Value for Money
4,5
Features
4,4
Ease of Use
4,5
Customer Support
4,4
92% recommended this app
Chris C.

Easy to use and great data gained from all types of marketing campaigns.


Emma K.

High Quality and Reliable Call Tracking Software

CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.


Lloyd C.

Zero Customer Support

I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone.

I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.


Verified Reviewer

A must for proper attribution

CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.


Uzair A.

We're always looking for something better but unable to find it

Text messages and calling, plus all our calls are recorded and easy to find.


Chris C.
Company size: 11-50 Employees

Easy to use and great data gained from all types of marketing campaigns.

Used Daily for 2+ years
Reviewed on 2018/03/16
Review Source: Capterra

Pros

Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Cons

The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Emma K.
Industry: Marketing & Advertising
Company size: 11-50 Employees

High Quality and Reliable Call Tracking Software

Used Daily for 1-5 months
Reviewed on 2020/03/11
Review Source: Capterra

CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.

Pros

The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software.

Cons

I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Lloyd C.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Zero Customer Support

Used Daily for 2+ years
Reviewed on 2017/11/28
Review Source: SoftwareAdvice

I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone.

I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.

Pros

It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore

Cons

Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Marketing & Advertising
Company size: 11-50 Employees

A must for proper attribution

Used Daily for 2+ years
Reviewed on 2020/05/05
Review Source: Capterra

CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.

Pros

With CallRail, it is incredibly easy to set up dynamic tracking numbers that will help you see exactly where your phone calls are coming from. This is essential for anyone who cares about attribution. The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.

Cons

I wish they would remove the minimum size of a number pool. We have some websites with very small traffic that don't need 4 phone numbers.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Uzair A.
Industry: Automotive
Company size: 11-50 Employees

We're always looking for something better but unable to find it

Used Daily for 2+ years
Reviewed on 2018/03/13
Review Source: Capterra

Text messages and calling, plus all our calls are recorded and easy to find.

Pros

We like that it has a text messaging and a calling functions, the multiple numbers and how easy it is to create call flows. The layout of the calls on the main dash board is intuitive as well.

Cons

It's not the most reliable software, we've had many issues where things don't work according to plan. Plus it could do better as being a more powerful call software and include the ability to put people on hold or transfer calls if need be. We are always on the look out for something better but unable to find it so these guys are doing something right.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
8,9/10
Based on 127 user ratings
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CallRail Pricing

CallRail Pricing

Starting from
US$45,00/month
Free Trial
Subscription
Value for money

Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

Value for Money
4,5/5
Based on 127 user ratings
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CallRail Features

CallRail Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,4/5
Based on 127 user ratings
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Categories

Additional information for CallRail

Additional information for CallRail

Key features of CallRail

  • API & Webhooks
  • Automatic Lead Classification
  • Block & Filter Callers
  • Call Recording
  • Dynamic Number Insertion
  • Easy Data Export
  • Full Caller ID Data
  • Google Adwords Integration
  • Google Analytics Integration
  • Instant Email Call Notifications
  • Instant Phone Number Setup
  • Keyword Call Tracking
  • Local Numbers: US & Canada
  • Low Monthly Cost
  • No Setup Fees & No Contracts
  • Real-Time Call Statistics
  • Toll Free Numbers: 888, 877, & 866
  • Transcriptions
  • Unlimited Company Accounts
  • Unlimited User Accounts
  • Whisper Messages
  • Wordpress Integration

Benefits

Integrations with existing platforms: With hundreds of integrations available, you can easily connect your CallRail account and activity to your existing tools for bid management, online analytics, CRM and more.

Agency Friendly: We work with agencies to help scale for the number of customers they are serving, provide volume discounts and allow agencies to white-label with ease.

14-Day Free Trial: Give us a shot for 14-days- we're sure you'll love the ease of use and user friendly interface of our powerful application.

No Contract, No Hidden Fees: We believe in being transparent in pricing and being the solution that works for your organization.

Call Reporting & Analytics: Know which campaigns and channels are driving calls to your sales desk.

CallRail FAQs

CallRail FAQs

Below are some frequently asked questions for CallRail.

Q. What type of pricing plans does CallRail offer?

CallRail offers the following pricing plans:

Starting from: US$45,00/month

Pricing model: Subscription

Free Trial: Available

Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

Q. What are the main features of CallRail?

CallRail offers the following features:

  • API & Webhooks
  • Automatic Lead Classification
  • Block & Filter Callers
  • Call Recording
  • Dynamic Number Insertion
  • Easy Data Export
  • Full Caller ID Data
  • Google Adwords Integration
  • Google Analytics Integration
  • Instant Email Call Notifications
  • Instant Phone Number Setup
  • Keyword Call Tracking
  • Local Numbers: US & Canada
  • Low Monthly Cost
  • No Setup Fees & No Contracts
  • Real-Time Call Statistics
  • Toll Free Numbers: 888, 877, & 866
  • Transcriptions
  • Unlimited Company Accounts
  • Unlimited User Accounts
  • Whisper Messages
  • Wordpress Integration

Q. Who are the typical users of CallRail?

CallRail has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does CallRail support?

CallRail supports the following languages:

English

Q. What type of pricing plans does CallRail offer?

CallRail has the following pricing plans:

Subscription

Q. Does CallRail support mobile devices?

CallRail supports the following devices:

Android, iPhone, iPad

Q. What other apps does CallRail integrate with?

CallRail integrates with the following applications:

Anchor Metrics, Clearlogin, Grow, Jobi, Kissmetrics, LeadSquared, LeadsRx, Optmyzr, ReportGarden, VisitorTrack

Q. What level of support does CallRail offer?

CallRail offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials