About CallRail

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyondhelping our customers get to better outcomes.

Key benefits of CallRail

Integrations with existing platforms: With hundreds of integrations available, you can easily connect your CallRail account and activity to your existing tools for bid management, online analytics, CRM and more.

Agency Friendly: We work with agencies to help scale for the number of customers they are serving, provide volume discounts and allow agencies to white-label with ease.

14-Day Free Trial: Give us a shot for 14-days- we're sure you'll love the ease of use and user friendly interface of our powerful application.

No Contract, No Hidden Fees: We believe in being transparent in pricing and being the solution that works for your organization.

Call Reporting & Analytics: Know which campaigns and channels are driving calls to your sales desk.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom, United States

Supported Languages

English

Images

The activity dashboard displays all the calls made, with sources, tags, lead status and more.
Easy to use attribution tools let you see which sources are driving the most calls so you can effectively re-allocate marketing dollars to your top performing channels.
CallRail boasts 20+ native integrations and a host of 3rd party integrations as well.
CallScribe automatically transcribes calls into text so you can easily search for keywords that matter to your business.
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CallRail video
CallRail screenshot: The activity dashboard displays all the calls made, with sources, tags, lead status and more. CallRail screenshot: Easy to use attribution tools let you see which sources are driving the most calls so you can effectively re-allocate marketing dollars to your top performing channels. CallRail screenshot: CallRail boasts 20+ native integrations and a host of 3rd party integrations as well. CallRail screenshot: CallScribe automatically transcribes calls into text so you can easily search for keywords that matter to your business.

Features

Total features of CallRail: 32

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Configurable Workflow
  • Conversion Tracking
  • Customizable Reports
  • Data Import/Export
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Labeling
  • Lead Capture
  • Lead Distribution
  • Lead Qualification
  • Monitoring
  • Multi-Campaign
  • Recording
  • Source Tracking
  • Tagging

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Reviews

Overall rating

4,5 /5
(133)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,4/5

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Showing 5 reviews of 133
Chris C.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and great data gained from all types of marketing campaigns.

Reviewed on 2018/03/16

Pros

Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Cons

The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Emma K.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

High Quality and Reliable Call Tracking Software

Reviewed on 2020/03/11

CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other...

CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.

Pros

The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software.

Cons

I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions.

Katherine T.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love using CallRail

Reviewed on 2021/04/22

CallRail is awesome! We've been able to track our leads perfectly with this software.

CallRail is awesome! We've been able to track our leads perfectly with this software.

Pros

CallRail is a great software and handles everything you need for tracking phone calls. It's helped our business very much.

Cons

There aren't many cons for this software. If we had to pick one, it would probably be learning the initial setup but that is very straightforward.

Teresa Y.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

CallRail Not Intuitive or Feature Friendly

Reviewed on 2021/01/28

Not good. We are leaving CallRail to go to another call tracking service.

Not good. We are leaving CallRail to go to another call tracking service.

Pros

System uptime was good. The technical support individuals know their product and were very helpful.

Cons

As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly.
I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking. To get a list of active clients, I or Corporate must manually create the data. When I delete a client, CallRail does not delete them from the list of call tracking users. I have to manually verify the number of active users. There are so many issues with CallRail regarding a poorly designed and non-user friendly system.

Carleen K.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Gives me an office line on my cell phone

Reviewed on 2021/02/17

We use it as our office lines since we're all still working remotely for the most part.

We use it as our office lines since we're all still working remotely for the most part.

Pros

I love that I don't have to share my personal cell with clients and partners if I don't want to. I can see that it's a work call coming in after hours or on the weekend and can choose not to answer if I'm off the clock.

Cons

I don't know if this is a CallRail problem or an America problem, but there are way too many spam/robo calls. I'd like to see them tackle this so I get less nonsense calls.

Showing 5 reviews of 133 Read all reviews

CallRail FAQs

Below are some frequently asked questions for CallRail.

CallRail offers the following pricing plans:

  • Starting from: US$45,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about CallRail features

CallRail has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

CallRail supports the following languages:

English

CallRail supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CallRail integrates with the following applications:

Acquisio, Facebook, Google Data Studio, HubSpot CRM, HubSpot Marketing Hub, Kenshoo Infinity Suite, Kissmetrics, Marin Software, Mixpanel, Optimizely, Pipeline, Salesforce Marketing Cloud, Salesforce Sales Cloud, Slack, Unbounce, VWO Testing, Wix, Zapier

CallRail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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