Olark
About Olark
You already know Olark live chat. It is that little tab in the bottom corner of a website that says, “Click Here to Chat.”
Loved by sales and support, we’ve made live chat software easy and beautiful so your company can provide your online customers with real human answers.
Your customers don’t just want your help. They want to get to know you.
YOUR CUSTOMERS ALREADY WANT TO CHAT WITH YOU
Who are those mysterious people on your website every day? They try to buy from you and yet for some reason fail, get frustrated and abandon your business. Yikes.
Help them out. Chat with them with Olark live chat.
Key benefits of Olark
Your customers already want to chat with you. Will you respond?
6 ways you can make your customers happier with Olark:
1. See what they are doing. See who they are.
Olark reveals who’s on your website and exactly what they are doing. Even see what’s in their shopping cart.
2. Chat in minutes. Copy. Paste. Chat.
Just copy and paste Olark’s snippet into your website and chat with customers immediately from your web browser.
3. Brand Olark your way with flexible customization.
With beautiful themes, text and language you choose, and even a powerful API, Olark is entirely in your control.
4. Olark plays well with other tools.
Olark already works with your tools. Desk.com, Salesforce, Zendesk, Magento, Bigcommerce, Shopify, Google Analytics, Wordpress, Drupal, Joomla, and dozens more.
5. Find out if you're making customers happier.
Get instant feedback after your chats so you know if you're making happier customers and where exactly you can improve. Discover how to improve your product and your experience.
6. Don't worry. You don't have to talk to everyone.
You’re always in control with Olark. You decide when to chat, with which customers, and how many chats a time. When you're not available, Olark will take a message.
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Reviews
Already have Olark?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
A quick and easy chat program to add to your website.
Reviewed on 2018/11/02
For an easy to use, easy to set up chat program Olark cannot be beat. It can help you understand...
For an easy to use, easy to set up chat program Olark cannot be beat. It can help you understand whether chat will work for your business and what effort it will take to manage and maintain.
Pros
Easy to install and integrate with an ability to set times and behavior with the chat dialogue.
Cons
At the time it required using a third-party chat program on your local computer (e.g. Trillian). They now have a number of chat clients available.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Live Chat I have Used
Reviewed on 2019/04/03
Using Olark, really skyrockets our sales and we saw great ROI, we converted 80 percents of the...
Using Olark, really skyrockets our sales and we saw great ROI, we converted 80 percents of the visitor that comes to our site because we provide live support and answer to their questions real time.
Pros
Olark is a great and easy live chat software I have ever used. you can easily integrate olark if other CRM software Google analytics salesforce, MailChimp, etc..
for a customer to make the final decision on our product olark has been a great tool for us to chat with customer real time. The most amazing part that I love most is been able to track what people doing at the website, the page they currently visiting and this has been a great tool for us
Cons
excepts for downtime that we experienced in two or three occasions,
everything is great
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Decent value but performance somewhat lacking
Reviewed on 2019/05/27
When Olark is functioning correctly, it's a decent tool. The service is affordable, and this has...
When Olark is functioning correctly, it's a decent tool. The service is affordable, and this has been the largest draw. Our organization uses it as an integrated chat support option and it has helped take our support to a higher level. Some issues arise however when our users contact our other support channels and report "not getting a response" which we determined to result from our rep's not receiving the text, simply open chats with no content. We have no way to determine when this is happening or why but it comes and goes sporadically. When the transcripts are later sent to our email inbox (another of their useful features) we see the conversation, but by then it's too late and our customers are already frustrated. We've kept it for over 2 years because we've built a lot of our other functionality around it, however the problems (such as not having accurate visibility of when other reps are online as another example) have continued and we will likely be seeking an alternative option.
Pros
Easy to use
Through metrics and reporting
Easily integrated with other ticketing and metrics tracking programs
Cons
Unable to post images (from the chat rep side)
Performance/ functionality somewhat inconsistent
Limited ability to create personalized macros
Agent visibility (knowing when teammates are online) often unreliable/ not functional
Response from Olark
Hi Jesse,
Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or the ability to post images we'd be happy to chat with you at Olark.com
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Olark Chat
Reviewed on 2019/12/03
Olark made it possible for us to communicate with customers without spending time on the phone, but...
Olark made it possible for us to communicate with customers without spending time on the phone, but the process could have been more smooth.
Pros
We liked the notifications for the incoming chats as well as the option for all our representatives to control their availability.
Cons
We didn't like the fact that it wasn't possible to transfer chats from one representative to another while in the middle of the chat.
Response from Olark
Hi Porter,
Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or options for transferring chats between reps we'd be happy to chat with you at Olark.com
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Our Online Chat Platform
Reviewed on 2018/07/12
Chat feature for our site and sales team.
Chat feature for our site and sales team.
Pros
We have installed Olark on our site and it is a great tool for our salesteam. It allows us to see who is on our site live and multiple users can engage with site visitors.
Cons
It slows down our website a bit, and I'm trying to optimize page speed for the SEO benefits. I wish it wasn't as "heavy" an application.
Olark FAQs
Below are some frequently asked questions for Olark.Q. What type of pricing plans does Olark offer?
Olark offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Try Olark for free. Scale Olark with your live chat team. $17 / month for 1 live chat operator. $49 for a team of 4 live chat operators. https://www.olark.com/pricing?rid=getapp
Q. Who are the typical users of Olark?
Olark has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Olark support?
Olark supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does Olark support mobile devices?
Olark supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Olark integrate with?
Olark integrates with the following applications:
Adobe Commerce, BigCommerce, Drupal, Drupal Wiki, Freshdesk, Google Analytics 360, Groove, Highrise, Kanban for WordPress, PrestaShop, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Segment, SeoSamba WordPress Enterprise, Shift4Shop, Shopify, Squarespace, SugarCRM, Talkdesk, Unbounce, Volusion, Webflow, WordPress, WordPress Portal, WordPress VIP, Zapier, Zendesk Suite
Q. What level of support does Olark offer?
Olark offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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