About Olark

You already know Olark live chat. It is that little tab in the bottom corner of a website that says, “Click Here to Chat.”

Loved by sales and support, we’ve made live chat software easy and beautiful so your company can provide your online customers with real human answers.

Your customers don’t just want your help. They want to get to know you.

YOUR CUSTOMERS ALREADY WANT TO CHAT WITH YOU

Who are those mysterious people on your website every day? They try to buy from you and yet for some reason fail, get frustrated and abandon your business. Yikes.

Help them out. Chat with them with Olark live chat.


Key benefits of Olark

Your customers already want to chat with you. Will you respond?

6 ways you can make your customers happier with Olark:

1. See what they are doing. See who they are.

Olark reveals who’s on your website and exactly what they are doing. Even see what’s in their shopping cart.

2. Chat in minutes. Copy. Paste. Chat.

Just copy and paste Olark’s snippet into your website and chat with customers immediately from your web browser.

3. Brand Olark your way with flexible customization.

With beautiful themes, text and language you choose, and even a powerful API, Olark is entirely in your control.

4. Olark plays well with other tools.

Olark already works with your tools. Desk.com, Salesforce, Zendesk, Magento, Bigcommerce, Shopify, Google Analytics, Wordpress, Drupal, Joomla, and dozens more.

5. Find out if you're making customers happier.

Get instant feedback after your chats so you know if you're making happier customers and where exactly you can improve. Discover how to improve your product and your experience.

6. Don't worry. You don't have to talk to everyone.

You’re always in control with Olark. You decide when to chat, with which customers, and how many chats a time. When you're not available, Olark will take a message.


Images

Olark Software - Add accessible, secure, and privacy-aware chat in seconds.
Olark Software - Create more opportunities. Capture more leads. Build relationships.
Olark Software - Keep track of important conversations with transcripts
Olark Software - Chat from desktop or reply on the fly with our mobile app.
Olark Software - Collect feedback from every chat.
Olark Software - Listen, learn, and improve with every chat.
View 7 more
Olark video
Olark Software - Add accessible, secure, and privacy-aware chat in seconds.
Olark Software - Create more opportunities. Capture more leads. Build relationships.
Olark Software - Keep track of important conversations with transcripts
Olark Software - Chat from desktop or reply on the fly with our mobile app.
Olark Software - Collect feedback from every chat.
Olark Software - Listen, learn, and improve with every chat.

Not sure about Olark? Compare with a popular alternative

Olark

4,5 (471)
VS.

Starting Price

US$29,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

27
64

Integrations

30
17

Ease of Use

4,7 (471)
4,1 (109)

Value for Money

4,4 (471)
4,0 (109)

Customer Service

4,6 (471)
3,9 (109)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

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4,1
#1 Alternative to Olark
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Intercom

4,5
#2 Alternative to Olark
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation...

Zendesk Suite

4,4
#3 Alternative to Olark
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Drift

4,5
#4 Alternative to Olark
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot,...

Reviews

Overall rating

4,5 /5
(471)
Value for Money
4,4/5
Features
4,3/5
Ease of Use
4,7/5
Customer Support
4,6/5

Already have Olark?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 471
Kristen
Kristen
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love Olark just as much as we love talking!

Reviewed on 2018/06/05

Pros

Love the ability to transfer conversations to the various offices the individual is asking for information from - this would be amazing for the military to use now that they don't have AKO IM!

Cons

There is not a single thing that I can say in a negative light about this software. We are beyond pleased and recommend it 100%!

Anmol
Anmol
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A good value for money tool

Reviewed on 2020/04/21

Pros

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done. It would be great for a small company/start up.

Cons

Overall, it does get the work done but I didn't see any advanced functionalities like getting analytics of usage. May be text analytics to understand the most common type of concerns etc.

Response from Olark

Hi Anmol,
Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or around analytics we'd be happy to chat with you at Olark.com

Adam
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good features, but poor reliability

Reviewed on 2018/07/09

Pros

We wanted to offer our software customers a channel for support and Olark seemed like a good choice. The interface is easy to navigate, and they have done a good job of thinking through the experience, like being able to customize and "away" message and the confirmation message. It is also very easy to implement with just a couple lines of code.

Cons

The biggest problem with Olark is its reliability. We are currently in the process of switching away from it because we would be online, ready to chat, and customers would tell us that on their end it wasn't showing up. There were multiple planned and unplanned outages, and it cost us some good will with our customers.

Porter
Porter
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Olark Chat

Reviewed on 2019/12/03

Olark made it possible for us to communicate with customers without spending time on the phone, but...

Olark made it possible for us to communicate with customers without spending time on the phone, but the process could have been more smooth.

Pros

We liked the notifications for the incoming chats as well as the option for all our representatives to control their availability.

Cons

We didn't like the fact that it wasn't possible to transfer chats from one representative to another while in the middle of the chat.

Response from Olark

Hi Porter,
Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or options for transferring chats between reps we'd be happy to chat with you at Olark.com

Dylan
Dylan
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Easy, reliable chat option

Reviewed on 2019/01/24

Pros

The interface to super easy to use, and building chat views are a breeze.
The integration aspect is seamless and isn't painful like some other chat systems.

Cons

There are free options out there that are similar.
On occasion, I have experienced some outages, which is frustrating for customers.

Showing 5 reviews of 471 Read all reviews

Olark FAQs

Below are some frequently asked questions for Olark.

Olark offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Try Olark for free. Scale Olark with your live chat team. $17 / month for 1 live chat operator. $49 for a team of 4 live chat operators. https://www.olark.com/pricing?rid=getapp

Olark has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Olark supports the following languages:

Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

Olark supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Olark integrates with the following applications:

Adobe Commerce, BigCommerce, Desk.com, Drupal, Drupal Commerce, Drupal POS, Drupal Wiki, Freshdesk, Google Analytics 360, Groove, Highrise, Kanban for WordPress, PrestaShop, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Segment, SeoSamba WordPress Enterprise, Shift4Shop, Shopify, Squarespace, SugarCRM, Talkdesk, Unbounce, Volusion, Webflow, WordPress, WordPress Portal, WordPress VIP, Zapier, Zendesk Suite

Olark offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Olark.