About Relenta

Relenta is a beautifully simple and amazingly effective email-based CRM.

Pricing starting from:

US$39,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$39,00/month

  • Free Trial
  • Subscription

Images

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Relenta video Relenta video Relenta video Relenta screenshot: Relenta screenshot:

Features

Total features of Relenta: 25

  • API
  • Calendar/Reminder System
  • Cataloging/Categorization
  • Contact Database
  • Contact Management
  • Customer Service Analytics
  • Customer Support
  • Data Import/Export
  • Email Marketing
  • Email Response Control
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Management
  • Live Chat
  • Marketing Automation
  • Performance Metrics
  • Prospecting Tools
  • Routing
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Task Management
  • XML / RSS

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Keap

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Freshworks CRM

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Reviews

Overall rating

4,9 /5
(33)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Showing 5 reviews of 33
Lee W.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Relenta Rock!

Reviewed on 2018/03/21

Pros

I've used Relenta for a number of years - the developers are always improving it.

Relents is an easy to use Contact Relationship Manager, Relenta is a drip email campaign manager, Relenta is an autoresponder, relenta can be a shared database.

Relenta brings a number of primary functions together into one easy to use web based application. I use Relenta for business development, holding clients hand through the process, and communication after the sale. At previous companies I also used Relenta for HR communication for on boarding and regular communication with employees.

Because Relenta allows you to create groups and multiple databases you have a lot of ways to build and manage communication channels.

Cons

Could more API connections - (Relenta uses REST not that difficult to build or is inexpensive if you need something custom.)

Marc R.
Overall rating
  • Industry: Oil & Energy
  • Company size: 2-10 Employees
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great VALUE FOR MONEY! No more spreadsheets!

Reviewed on 2015/12/08

I have used Relenta with my medium sized business for a while now, and I'm really impressed with...

I have used Relenta with my medium sized business for a while now, and I'm really impressed with its capabilities for such an affordable pricing structure. We tried out a few other CRM suites including some familiar names before Relenta, but frankly, they were just too difficult to learn and way too expensive.

Just wanted to highlight a few of the things that make this a great CRM platform, and one that I'd recommend to anyone with a growing customer base and one that is handled by many different employees.

Pros

- IT IS FAST.
This is perhaps my favorite thing about Relenta, and the first thing all my employees have to say about it. I have had terrible experiences with one of the big names in CRM (think: the biggest) regarding just how sluggish it was (it was so slow that making notes and logs on CRM were such a hassle, and nobody bothered). Relenta on the other hand is really snappy, and it's really encouraged more content from my employees, not just the bare minimum!

- Easy to learn
My company employs people from various backgrounds (and levels of proficiency with technology), but they've all managed to learn and appreciate Relenta almost instantaneously. Really impressed with how intuitive it is. Pretty sure the development team put a lot of effort into designing its features and UI.

- No confusion over task handling
The nature of my company's business is such that one client is being serviced by several of employees (in stages), and everyone used to get confused over who'd done what and when especially since they're not all in the same physical location. There was no clear way to log all events related to the client, and it was getting in the way of business, especially as it started to grow. We found the "Contact Timeline" feature extremely useful in this regard.

- Great way to strategize our approaches!
We use the internal comments a lot! Like I said, multiple employees have to handle each client in stages, so everything one employee learns about a client is passed down to the next employee.

Cons

Can't think of anything... yet. So far so good, all our beginner's problems were efficiently sorted out by the support team =) I really like these guys!

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Immature Product - Not many features

Reviewed on 2015/07/25

Over a few months I've been using and comparing three apps: Relenta, Nimble and Insightly. Relenta...

Over a few months I've been using and comparing three apps: Relenta, Nimble and Insightly. Relenta ranks at the bottom. Why because it has very limited functionality and it costs a lot. For example they have a sales pipeline but there is no meaningful reporting to go with it. If you want to send multiple emails, it's a complicated process.
One of the problems is that this is an immature product. That were fine if it only cost a few dollars a month but for the $ 60 a month you can get much better developed CRM apps with more functionality.

Pros

They try to keep things simple with some success. Visually it's easy to keep an overview of communications with specific contacts.

Cons

Basic funtionality.
Pricey for what it is.

Dario B.
Overall rating
  • Industry: Think Tanks
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Working as Life saver for our small team

Reviewed on 2015/12/08

it's just an awesome app. I used to get lost in task, opportunity and just the whole process of...

it's just an awesome app. I used to get lost in task, opportunity and just the whole process of keeping up with leads I'd generate. Relenta first and foremost keeps me moving forward in the sales process and the contacts associated with the deals. I was confused by some of the other CRMs and their approach and the learning curve took too long. This makes sense of organization - at least for me!

Pros

Native email integration is huge. Contact timelines have the entire relationship on one page. This "one-click zone" concept ensures that everything we need is always in front of us, or worse case scenario, a click away, never more. Relenta's email support is one of the best in the biz, if not the best.

Cons

Limited integrations via API require us to write custom code so that Relenta could talk to some other apps we are using but since integration with Zapier is underway and that should take care of it.

Lee T.
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Simplifies Team Collaboration and Work

Reviewed on 2015/12/13

Relenta has truly been a lifesaver for me because I often collaborate and consult on many teams....

Relenta has truly been a lifesaver for me because I often collaborate and consult on many teams. It's so much easier to work together to ensure that we can provide our clients with the best experience and service possible when we all have access to all of the communication links (e-mail chains). We have also greatly improved in our ability to provide timely and consistent follow-through.

I don’t work for Relenta but I highly recommend it to many of the companies that I work with because I believe it’s a tool that makes us all more efficient. Relenta has simplified the ability to share information, calendars and e-mails. It helps teams not to leave a stone, a question, or a comment unturned and nothing falls through the cracks. When we share e-mails, we can also view any (important) extra notes that may have been added but was not necessarily apparent in the written communication (this feature allows us to give our clients the personalized service that they deserve). In one glance, we can all get quickly up to speed with what many be going on with any particular client or company.

At the end of the day, Relenta is the tech-savvy personal assistant that I’ve always wanted and needed in my e-mail box.

Pros

--teams work more efficiently/more productive (better client managers)
--streamlined follow-ups.
--shared email communication, notes, files, all correspondence regarding a project or client can be viewed (and acted on) by all team members.

Cons

Not able to merge Relenta with Google calendar.

Showing 5 reviews of 33 Read all reviews

Relenta FAQs

Below are some frequently asked questions for Relenta.

Relenta offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$39 per user per month on annual subscription. $49 per user monthly.

We do not have any information about Relenta features

Relenta has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Relenta supports the following languages:

English

Relenta supports the following devices:

We do not have any information about what integrations Relenta has

Relenta offers the following support options:

Email/Help Desk, FAQs/Forum, Chat

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