About JW Player

JW Player is an online video management software designed to help businesses upload, stream, and deliver high-quality videos on a centralized platform. Administrators can track ad revenue to manage monetization and utilize video intelligence to improve audience engagement.

Pricing starting from:

US$99,00/year

  • Free Trial
  • Free
  • Subscription
  • Open Source

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany

Supported Languages

English

Pricing starting from:

US$99,00/year

  • Free Trial
  • Free
  • Subscription
  • Open Source

Images

Wide Range of Skins
Livestream
Great Look on Every Device
Wizard
View 5 more
JW Player screenshot: Wide Range of Skins JW Player screenshot: Livestream JW Player screenshot: Great Look on Every Device JW Player screenshot: Wizard

Features

Total features of JW Player: 1

  • Video Management

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Reviews

Overall rating

4 /5
(28)
Value for Money
3,3/5
Features
4/5
Ease of Use
4,1/5
Customer Support
3,8/5

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Showing 5 reviews of 28
Jefferson O.
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Jw player

Reviewed on 2019/01/10

My experience with the jw player is nice due to the fact that its easy to edit media files the way...

My experience with the jw player is nice due to the fact that its easy to edit media files the way i want

Pros

I like the fact that the software was designed to play all types of media files

Cons

The design is poorly done which makes it less attractive

Roya R.
Overall rating
  • Industry: Entertainment
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Localized Playback: How JW Player Affects the Online Viewing Experience for Foreign Websites

Reviewed on 2020/08/19

I have limited usage with JW Player, due to only having really used it on platforms such as the...

I have limited usage with JW Player, due to only having really used it on platforms such as the Canada Exclusive Global Network TV website and Japan's NicoVideo (following the upgrade to their player circa 2015), alongside local news stations that also use it for their websites; in the time that I have used it, it is heavily considered by me to be a media player that works but must not be considered as a universal solution for online video playback, despite the fact that it has allowed for me and millions of others to be able to access television and online programming that we would otherwise be unable to view elsewhere on a platform such as YouTube, Dailymotion, or Vimeo.
While JW Player is able to allow you to view the videos that you set out to watch, its coding imperfections and playback handicaps make it harder to justify over players from other groups, which is why I can only give this a Four Star ranking in my review; if you need a player for your website and can't afford nor make something that is more effective, then you may find residence with this, using it will give you a better insight on how all media players are not made equal while also allowing for the footage you put on your platform to be viewed with limited issues, you could use this as a holdover until you find a resource more efficient and still get the most out of your investment until you make the switch proper.

Pros

~ Capable of reasonably decent playback of video footage in plentiful formats and resolutions.
~ Easy adoption for online platforms in plentiful countries.
~ Continued development helps refine the player for future API updates to websites and also improves overall stability.

Cons

~ Loading Times for Online Video playback can sometimes cause serious hanging that requires the user to press Play/Pause; once to pause the video, and once again to re~enable the register that allows for the video to load. This happens even on the fastest of Internet connections.
~ Inexplicable Crashes and Error Screens that abruptly stop playback, which can happen even on video files that are not corrupted.
~ Video Framerate is locked to 024 Frames per Second on certain online platforms (Global Network TV, most notoriously), even if the uploaded video has a higher framerate.
~ Certain Playback and Menu Features (Resolution Switch, Closed Captioning, and others) are natively disabled on plentiful online platforms that use the player, with virtually no way to get them to display without modding the relevant website.

Mobeen S.
Overall rating
  • Industry: E-Learning
  • Company size: 2-10 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

JW Player does not work correctly for the international audience

Reviewed on 2019/03/31

In 2016 we signed with JW Player for medical education videos. Our clients were international. JW...

In 2016 we signed with JW Player for medical education videos. Our clients were international. JW Player will not load for the majority of them. Just a buffering sign will stay on the screen. Students will purchase the product, not able to watch they will ask for a refund. We had a small team, we will work the whole day long with the customers and JW Player's support to individually figure out the issues. Finally a few months into the service, we canceled the service. I had asked their salesperson before signing the contract if we could cancel if the service did not work. He had said that he doesn't think that JW Player will come after me if I canceled. On top of this, we were given API bills for the API integrations that never happened.

After incurring thousands of dollars of customer refunds and unhappy customers we decided to move on from JW Player. We moved to another company and never had the player issues.

Three years later, JW Player has surfaced again. Threatening to report us to credit and asking for the $2800 for which we never received any service neither did we receive integration. Even their support team members told us that they understood that our international customers are having a bad time and it makes sense for us to move on.

Not only we had terrible service, we had brand damage, unhappy customers, loss of the payments we made to JW Player and now they want more money for the remaining months in the year.

Pros

Great support. (They need it though, considering the bad product.)

Cons

They will get you in a year long contract. Product will not work for the international customers. You will have to refund, support, and have your support team be consumed with JW Player issues all the time. However, JW Player will continue to bill you with their less than ethical pricing and billing behavior.

Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Experience On JW Player

Reviewed on 2019/10/29

I am an undergraduate Engineering student and I used to watch movies, music videos and also listen...

I am an undergraduate Engineering student and I used to watch movies, music videos and also listen to the music usually. So this JW player is the software I had chosen for that because it has many options to ease my settings as I wish and also it very eye favorable.

Pros

I am a music and film lover. So I used to watch movies all the time and also usually I used to listen to music and I am huge interested on watching music videos. So this JW Player helps me to watch movies, Music videos online as well as downloaded ones. It is very easy to handle and also the interface is very attractive and very eye favorable.

Cons

I am using this JW player for more than 2 years till now but I did not get any bad impression on this.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Player is awesome, platform can be pricing/limited

Reviewed on 2018/09/20

Great player, make sure you look around if you're not a company that's OK spending a lot of money...

Great player, make sure you look around if you're not a company that's OK spending a lot of money on the platform if you choose to use JW platform.

Pros

They've come a long way, staying up-to-date with best practices, and we haven't had a problem with our videos for years now. Very stable and highly recommended.

Cons

They're player is great and would use it any day, their platform is fairly limited in storage and plays etc without paying high enterprise rates that every year we have to negotiate to keep it where we are, the prices seem to skyrocket.

Showing 5 reviews of 28 Read all reviews

JW Player FAQs

Below are some frequently asked questions for JW Player.

JW Player offers the following pricing plans:

  • Starting from: US$99,00/year
  • Pricing model: Free, Subscription, Open Source
  • Free Trial: Not Available

The basic version of the JW Player includes all our core features and video analytics. It is open source and <strong>free</strong> forever (non-commercial sites only). For $99/year you can remove the watermark and add your own branding, including custom messaging. Plus email support. For $299/year get 8 premium skins, HLS streaming, Social Sharing, Related Videos, our Google Analytics plugin, and more. Plus priority email support.

JW Player offers the following features:

  • Adaptive Streaming
  • Cloud based
  • Customizability
  • Integrates with the Most Popular Featuers
  • JW Player Ads
  • JavaScript
  • Multiple Skins
  • Optimal Display on Every Aevice
  • Setup Wizard
  • Video Analytics
  • WordPress Plugin
  • Works with the Most Common Video and Audio Formats

JW Player has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

JW Player supports the following languages:

English

JW Player supports the following devices:

iPhone

JW Player integrates with the following applications:

Rev

JW Player offers the following support options:

FAQs, Forum, Knowledge Base

Related categories

See all software categories found for JW Player.