3CLogic is a leading contact center platform for enterprises looking to modernize their legacy infrastructure, add the missing voice component to their CRM and much more. Built on Amazon Web Services (AWS), the technology enables scalable speech offerings for leading CRMs, including analytics and sentiment analysis. Seamless CRM and customer service management platforms include ServiceNow, Salesforce, and SugarCRM, as well as WFMs such as Monet and Infusionsoft. Deploying pure and hybrid cloud solutions across the globe, 3CLogic drives digital transformation by improving customer experience, efficiency and reporting analytics using intelligent IVR, CTI, AI, and API-driven integrations.
I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.
the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.
It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.
3CLogic keep up the good work!!
3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.
In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.
We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.
The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.
I would like to see an online training manual.
I started fresh with 3C Logic back in June-July timeframe. I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3C Logic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3C Logic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.
Ease of use
The overall product from a potential perspective is exceptional.
I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.
Ability to customize
Agent User Interface
Administer User Interface
Analytics and Reporting multi use agents and projects
With traditional on-premise contact center solutions and many cloud alternatives, your company is limited by the processing capabilities of the available servers made available to your business to function, leaving you vulnerable to outages and performance bottlenecks. With our unique distributed architecture, your agents’ PCs are used to help create and support a personalized network, which cumulatively delivers a more scalable and reliable infrastructure at a fraction of the cost. It also allows for a more customizable and powerful platform capable of molding to pre-existing business workflows and solutions. Its not just any contact center solution - its your contact center solution made better.
Below are some frequently asked questions for 3CLogic.
3CLogic offers the following pricing plans:
Pricing model: One Time License, Subscription
Free Trial: Not Available
3CLogic offers the following features:
3CLogic has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
3CLogic supports the following languages:
3CLogic has the following pricing plans:
One Time License, Subscription
We do not have any information about what devices 3CLogic supports
3CLogic integrates with the following applications:
CallTools, Infusionsoft, Microsoft Dynamics CRM, OnSched, Salesforce Sales Cloud, ServiceNow, SugarCRM, Zendesk, Zendesk, Zoho CRM
3CLogic offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials