3CLogic

3CLogic

Contact Center Solutions for Customer Experience Excellence

4.3/5 (49 reviews)

3CLogic Overview

3CLogic is a leading contact center platform for enterprises looking to modernize their legacy infrastructure, add the missing voice component to their CRM and much more. Built on Amazon Web Services (AWS), the technology enables scalable speech offerings for leading CRMs, including analytics and sentiment analysis. Seamless CRM and customer service management platforms include ServiceNow, Salesforce, and SugarCRM, as well as WFMs such as Monet and Infusionsoft. Deploying pure and hybrid cloud solutions across the globe, 3CLogic drives digital transformation by improving customer experience, efficiency and reporting analytics using intelligent IVR, CTI, AI, and API-driven integrations.

Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Japan, United States

Supported Languages

English

3CLogic Reviews

Overall rating
4.3/5
90% positive reviews
30
Excellent
14
Very good
2
Average
1
Poor
2
Terrible
Brenda L.

the team always available when I need assistance.

Used Daily for 2+ years
Reviewed on 2018/08/20
Review Source: SoftwareAdvice

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Pros

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Cons

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Martin P.

3cLogic offers an awesome service

Used Daily for 2+ years
Reviewed on 2019/02/01
Review Source: SoftwareAdvice

3CLogic keep up the good work!!

Pros

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Cons

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Al G.

3CLogic is Great

Reviewed on 2017/01/09
Review Source: Capterra

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Pros

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Cons

I would like to see an online training manual.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Richard S.

I'd Give 5 * to 3C Logic

Used Daily for 6-12 months
Reviewed on 2017/01/17
Review Source: Capterra

I started fresh with 3C Logic back in June-July timeframe. I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3C Logic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3C Logic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.

Pros

Ease of use

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Erik B.

Intelenet Operations Review

Used Daily for 1+ year
Reviewed on 2017/02/14
Review Source: SoftwareAdvice

The overall product from a potential perspective is exceptional.
I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

Pros

Ability to customize
Agent User Interface
Administer User Interface

Cons

Email Integration
Analytics and Reporting multi use agents and projects

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

3CLogic Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

3CLogic Features

  • API
  • Activity Dashboard
  • Real Time Monitoring
  • Reporting & Statistics
  • Workflow Management

  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management

Additional information for 3CLogic

Key features of 3CLogic

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • SIngle User Interface
  • Self-Service IVR
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat

Benefits

With traditional on-premise contact center solutions and many cloud alternatives, your company is limited by the processing capabilities of the available servers made available to your business to function, leaving you vulnerable to outages and performance bottlenecks. With our unique distributed architecture, your agents’ PCs are used to help create and support a personalized network, which cumulatively delivers a more scalable and reliable infrastructure at a fraction of the cost. It also allows for a more customizable and powerful platform capable of molding to pre-existing business workflows and solutions. Its not just any contact center solution - its your contact center solution made better.

3CLogic FAQs

Below are some frequently asked questions for 3CLogic.

Q. What type of pricing plans does 3CLogic offer?

3CLogic offers the following pricing plans:

Pricing model: One Time License, Subscription

Free Trial: Not Available

Q. What are the main features of 3CLogic?

3CLogic offers the following features:

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • SIngle User Interface
  • Self-Service IVR
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat

Q. Who are the typical users of 3CLogic?

3CLogic has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations

Q. What languages does 3CLogic support?

3CLogic supports the following languages:

English

Q. What type of pricing plans does 3CLogic offer?

3CLogic has the following pricing plans:

One Time License, Subscription

Q. Does 3CLogic support mobile devices?

We do not have any information about what devices 3CLogic supports

Q. What other apps does 3CLogic integrate with?

3CLogic integrates with the following applications:

CallTools, Infusionsoft, Microsoft Dynamics CRM, OnSched, Salesforce Sales Cloud, ServiceNow, SugarCRM, Zendesk, Zendesk, Zoho CRM

Q. What level of support does 3CLogic offer?

3CLogic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials