About 3CLogic

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

Pricing starting from:

N/A

  • Free Trial
  • One Time License
  • Subscription

Key benefits of 3CLogic

Leverage CRM or Customer Service Management data to drive intelligent and dynamic customer journeys or interactions with 3CLogic’s advanced IVR to enable better customer experiences and increase CSAT scores.

Manage all your inbound and outbound engagements with 3CLogic’s contact center platform complete with ACD, predictive dialing, SMS, Text-to-Speech, voicemail, silent monitoring & whisper tools, call and screen transfers, and more.

Transcribe call recordings and, apply 3CLogic speech analysis tools to analyze engagements for sentiment and customer satisfaction to trigger CRM workflows, enabling proactive customer service and trigger better issue resolution.

Leverage your existing on-premise system (Cisco, Avaya, or Genesys), while enabling a complete cloud contact center offering with your CRM or system of record, or simply enjoy a fully hosted call center platform on the 3CLogic AWS cloud.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, Japan, Germany, Brazil

Supported Languages

English

Pricing starting from:

N/A

  • Free Trial
  • One Time License
  • Subscription

Images

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3CLogic video
3CLogic video
3CLogic screenshot: 3CLogic screenshot: 3CLogic screenshot: 3CLogic screenshot: 3CLogic screenshot:

Features

Total features of 3CLogic: 38

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Monitoring
  • Call Routing
  • Call Scripting
  • Computer Telephony Integration
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Drag & Drop Interface
  • Employee Management
  • Employee Onboarding
  • Escalation Management
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Monitoring
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Predictive Dialer
  • Productivity Reporting
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Template Management
  • Text to Speech
  • Training Management
  • Workflow Management

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Reviews

Overall rating

4,3 /5
(48)
Value for Money
3,7/5
Features
4,2/5
Ease of Use
4,2/5
Customer Support
4,4/5

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Showing 5 reviews of 48
Ken A.
Overall rating
  • Company size: 51-200 Employees
  • Review Source

Overall rating

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

Reviewed on 2015/03/18

As North America's largest publisher of monthly real estate magazines, we were looking for a...

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.

We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Pros

Ease of use; operators were literally trained and productive the first week of usage
Easily integrates with other programs (i.e. InfusionSoft in our case)
Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
Incredibly affordable
EXCEPTIONAL support

Cons

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Brenda L.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

the team always available when I need assistance.

Reviewed on 2018/08/20

I have been very impressed with the service that the team provides for Acceptance Rentals needs. ...

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Pros

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Cons

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Timothy C.
Overall rating
  • Industry: Government Administration
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am a happy user of this software for 3 years

Reviewed on 2018/06/04

I have been happy with this software and would recommend it to others.

I have been happy with this software and would recommend it to others.

Pros

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Cons

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Martin P.
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

3cLogic offers an awesome service

Reviewed on 2019/02/01

3CLogic keep up the good work!!

3CLogic keep up the good work!!

Pros

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Cons

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

Al G.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

3CLogic is Great

Reviewed on 2017/01/09

We were searching for a new dialer system since our current on-premise dialer was out of service....

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Pros

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Cons

I would like to see an online training manual.

Showing 5 reviews of 48 Read all reviews

3CLogic FAQs

Below are some frequently asked questions for 3CLogic.

3CLogic offers the following pricing plans:

  • Pricing model: One Time License, Subscription
  • Free Trial: Not Available

3CLogic offers the following features:

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • SIngle User Interface
  • Self-Service IVR
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat

3CLogic has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

3CLogic supports the following languages:

English

We do not have any information about what devices 3CLogic supports

3CLogic integrates with the following applications:

CallTools, Keap, OnSched, Salesforce Sales Cloud, ServiceNow, SugarCRM, Verint, Zendesk, Zendesk, Zoho CRM

3CLogic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

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