About Hotelogix
Hotelogix is the most intuitive and robust system used by hotels, resorts, serviced apartments, hostels, camps, BnBs, lodges, inns and even hotel chains. With adaptable features, small and mid-sized properties can get unsurpassed business advantage at minimal set up and running costs.
As a complete hotel management solution, Hotelogix encompasses the full spectrum of applications every hotelier needs to streamline internal operations, promote their business, and encourage increased sales and profits. Designed using the latest web-based technologies, the system's friendly, graphical user interface simplifies and streamlines common everyday tasks. It's also extremely user-friendly, so hotel staff can be up and running quickly with little or no downtime. The system can be integrated with all major credit card payment gateways, as well as other 3rd party integrations for Accounting, EPABX, Kitchen Order Ticket, and more.
Here is what one of our customers had to say -
"After a long, relentless search, Hotelogix kept coming up as number 1 on lists of programs that would fit our needs, and we saw that there is a free trial period, so needless to say we gave it a try. We were blown away by all the capabilities of the program. So much so that we did not finish our trial period, we bought the program on the second day. It fits the way hotels in Greece are run so perfectly that we did not hesitate to purchase.
Our bookings have literally doubled since we started using Hotelogix because our allotment is now always open for our Online Travel Agents and our guests always find a room for the dates they are looking for.
We would recommend Hotelogix to anyone in the hotel business - small or large hotels. It will give you peace of mind, allow you to manage your hotel in ways you never thought possible, and most importantly, it will make your lives a lot easier. "
- Ms. Gina Mantzioris, Manager, Hotel Vanessa, Greece
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Key benefits of Hotelogix
• Integrates all operations of the hotel on one single dashboard.
• Offers anytime, anywhere access.
• Can be used on multiple devices - computer, laptop, tablet or smartphone.
• Connects your hotel to OTAs like Booking.com, Expedia, Orbitz, Agoda and more.
• Helps you manage bookings from all the channels, centrally.
• Updates real-time room availability across all channels.
• Eliminates double bookings and increases your room sales.
• Data resides on high security servers, eliminating the chance of data theft
• Advanced SSL encryption provided for sensitive data
• Audit Trail to monitor data access
• Real-time data backup to eliminate any data loss
Devices
Business size
Markets
Andorra, United Arab Emirates, Anguilla, Albania, Curaçao, Argentina, Austria, Australia, Aruba, Azerbaijan, Barbados, Bangladesh, Belgium, Bulgaria, Bahrain, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Congo - Brazzaville, Switzerland, Chile, China, Colombia, Costa Rica, Cape Verde, Cyprus, Czechia, Germany, Denmark, Dominican Republic, Ecuador, Estonia, Egypt, Spain, Finland, Fiji, France, United Kingdom, Georgia, Ghana, Gambia, Greece, Guatemala, Honduras, Croatia, Haiti, Indonesia, Ireland, India, Iceland, Italy, Jamaica, Jordan, Japan, Kenya, Cambodia, St. Kitts & Nevis, Kuwait, Cayman Islands, Lebanon, St. Lucia, Sri Lanka, Lithuania, Morocco, Monaco, Moldova, Myanmar (Burma), Mauritania, Malta, Mauritius, Maldives, Mexico, Malaysia, Mozambique, Namibia, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Papua New Guinea, Philippines, Poland, Puerto Rico, Portugal, Paraguay, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Seychelles, Sweden, Singapore, Sierra Leone, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Thailand, Turkey, Trinidad & Tobago, Tanzania, Uganda, United States, Uruguay, Venezuela, Samoa, South Africa, Zambia and 116 others
Supported Languages
Arabic, English, French, German, Portuguese, Russian, Spanish, Thai, Turkish and 4 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Hotelogix: 27
- API
- Activities Booking
- Booking Notes
- Built-in Accounting
- Customer Support
- Extended Stay
- Front Desk Management
- GDS/OTA Integration
- Group Reservations
- Guest Experience Management
- Housekeeping Management
- Inventory Management
- Loyalty Program
- Maintenance Management
- Marketing Automation
- Multi-Property
- Online Booking
- Payment Processing
- Point of Sale (POS)
- Rate Management
- Reporting/Analytics
- Reservations Management
- Reviews Management
- Room Booking
- Single Property
- Spa/Activity Management
- Third Party Booking
Alternatives
Cloudbeds
Salesforce Sales Cloud
Frontdesk Anywhere
Roomsy
Reviews
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- Industry: Hospital & Health Care
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simply Awesome
Reviewed on 2018/07/10
A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As...
A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.
Pros
The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.
Cons
Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.
Response from Hotelogix
We thank you for choosing Hotelogix & appreciate your effort to write a review for us. It¿s great to get this kind of feedback from you on our Management Dashboard that has enabled you to view all critical reports from a single dashboard. Check out our Mobile Hotel app that brings the convenience of managing your hotel operations even on the go. We look forward to your feedback on the same.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hotel Durban & Gomez House
Reviewed on 2019/07/29
Pros
User friendly software and easy to understand accounting system.
Cons
- Price Manager
Centralized Rate in connection with HotelRunner
Changing of rates is difficult and not accessible
- unable to generate housekeeping report based on our preference
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Value
Reviewed on 2021/12/10
Not having any PMS to compare to this, I will say that they are pretty great if you have the...
Not having any PMS to compare to this, I will say that they are pretty great if you have the patience. It's like going to COSTCO, don't go if you are in a hurry or hungry. 2 years in, we are pretty happy with it, we just had to adjust our wants and needs to the program. I suppose that goes for whatever program you select. If you are a small business, this is a good choice, even with the snags.
Pros
Does much more than I need but I am happy it's there if I need it.
Customer service is frustrating but they always fix whatever issue you have, if it is fixable.
I think this product is probably the best you will find out there for the money and service provided. I shopped a long time before selecting this PMS.
Cons
The learning curve was brutal, at least for people with absolutely no previous experience. However, my account manager was always egar to help. He was always there for us.
Unable to go back and update or correct information after night audit. After night audit you are litteraly locked out of doing anything. We hate night audit but understand other properties needing it.
When you do locate a help area you have no option to "search" for your problem.
We hate that this system wants to round off. You can't just opt out of the rounding option so when it figures you have a wierd carryover, it automatically adjusts it, causing us problems closing folios sometimes.
Unable to provide the customer with a full bill showing room charges, payments etc until checkout and night audit has been completed.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very Slow Support full of bugs. Never admit they are wrong will cut you if you miss a payment...
Reviewed on 2018/06/16
i cannot say i got any benefits from it just caused me no end of issues and wasted money
i cannot say i got any benefits from it just caused me no end of issues and wasted money
Pros
Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.
Cons
Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS
Response from Hotelogix
It is unfortunate that while you find the system nice, your experience with Hotelogix support team has not been positive, We have noted your feedback and keen to meet your expectations on support.
Hotelogix is a transparent Client centric company wherein our customer are the pioneers of Hotelogix future road-map. An account manager is assigned to each of our clients and they are specially trained region wise to help assist them on all issues. A 24x7 online live support is also available for any support related issue at any point of the day where are customer relations officers are present to resolve your queries during daily operations. We would really like to understand the rate issue being referred to and help sort it out for you.
Regarding accounting, please be rest assured that our Accounts team has a set process in place to ensure a proper protocol is followed for minimal friction, in line with client¿s best interest. The monthly bills are payable within specified timelines.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hotelogix review
Reviewed on 2021/12/01
GDPR compliance is straight forward, taking of guest ID's is simple. Making temp reservations is...
GDPR compliance is straight forward, taking of guest ID's is simple. Making temp reservations is easy as is looking up cancelled reservations and previous guests. Doing room splits and having guests pay for another room or part of an Invoice is possible, just takes some learning. Online help is always available and seldom lets you down, unless a night audit has been done. Very capable software.
Pros
It is very in-depth, sometimes too detailed. The guest search is particularly good. Every aspect of hospitality is covered. In fact, I have still not learned everything that is available.
Cons
It is impossible to make changes after a night audit. Really irritating not to be able to extend stays under the same booking reference number.
It was difficult to block out dates for 4th Dec and 11th Dec 2021 which are very busy. In the time it takes to block out a cancelled room there is already a new booking. There is a glitch (time lag) between Expedia, Siteminder and Hotelogix but how does one find out who is at fault. Expedia were very keen to penalise us for overbooking.
Hotelogix FAQs
Below are some frequently asked questions for Hotelogix.Q. What type of pricing plans does Hotelogix offer?
Hotelogix offers the following pricing plans:
- Starting from: View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
You will love our pricing! We have flexible pricing plans for you to choose the best that suits your needs. You can choose from: • Monthly Plans - 3.99$ per room per month • Per booked room night plans with 20 cents per occupied room night Minimum billing applies in all the above plans. Sign-up fee of 350$ includes Basic Setup, Training & Booking Engine Integration with your website. For detailed plans, visit: https://www.hotelogix.com/independent-property-pricing.php
Q. Who are the typical users of Hotelogix?
Hotelogix has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Hotelogix support?
Hotelogix supports the following languages:
Arabic, English, French, German, Portuguese, Russian, Spanish, Thai, Turkish
Q. Does Hotelogix support mobile devices?
Hotelogix supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hotelogix integrate with?
We do not have any information about what integrations Hotelogix has
Q. What level of support does Hotelogix offer?
Hotelogix offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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