About TeamViewer

TeamViewer is remote support, remote access, and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computer and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer, and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing, and installation. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quotes, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.

Pricing starting from:

US$298,80/year

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamViewer

Key benefits of TeamViewer

  • TeamViewer is available in more than 30 languages and supports international keyboards.
  • Manage devices with policy-based settings and view essential device information, even when offline.
  • Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
  • Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
  • See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom, India, Japan, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian

    Pricing starting from:

    US$298,80/year

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to TeamViewer

    Images

    TeamViewer Software - Access and control devices anywhere with the TeamViewer Remote Control
    TeamViewer Software - Online-Meetings with TeamViewer
    TeamViewer Software - Access unattended devices any time with the TeamViewer Host
    TeamViewer Software - Connect to people and devices with the TeamViewer Computers and Contacts list
    TeamViewer Software - Join meetings without installing software with the TeamViewer QuickJoin
    TeamViewer Software - Receive support without installing with the TeamViewer QuickSupport
    View 8 more
    TeamViewer video
    TeamViewer video
    TeamViewer Software - Access and control devices anywhere with the TeamViewer Remote Control
    TeamViewer Software - Online-Meetings with TeamViewer
    TeamViewer Software - Access unattended devices any time with the TeamViewer Host
    TeamViewer Software - Connect to people and devices with the TeamViewer Computers and Contacts list
    TeamViewer Software - Join meetings without installing software with the TeamViewer QuickJoin
    TeamViewer Software - Receive support without installing with the TeamViewer QuickSupport

    Features

    Total features of TeamViewer: 44

    • API
    • Access Controls/Permissions
    • Alerts/Notifications
    • Assignment Management
    • Attendee Management
    • Calendar Management
    • Chat/Messaging
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Contact Management
    • Diagnostics Tools
    • Document Management
    • Drag & Drop
    • File Sharing
    • File Transfer
    • Internal Meetings
    • Live Chat
    • Meeting Management
    • Meeting Room Booking
    • Mobile Access
    • Monitoring
    • Personalization
    • Presentation Streaming
    • Presentation Tools
    • Prioritization
    • Private Chat
    • Real-Time Chat
    • Recording
    • Remote Access/Control
    • Remote Printing
    • Reporting & Statistics
    • Reporting/Analytics
    • Scheduling
    • Screen Sharing
    • Session Recording
    • Session Transfer
    • Surveys & Feedback
    • Troubleshooting
    • Two-Factor Authentication
    • User Management
    • Video Conferencing
    • Video Management
    • Whiteboard

    Alternatives

    AnyDesk

    4,6
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    VNC Connect

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    Join.Me

    4,3
    #3 Alternative to TeamViewer
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    GoTo Meeting

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    Reviews

    Overall rating

    4,6 /5
    (10 285)
    Value for Money
    4,4/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,3/5

    Already have TeamViewer?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 10 285
    Sarah H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It offers a user-friendly remote login capability

    Reviewed on 2022/05/28

    Service and support duties may be carried out remotely without having to physically visit the...

    Service and support duties may be carried out remotely without having to physically visit the customer. All you need is the data for the host you wish to access in order to use the interface.

    Pros

    TeamViewer is one of my favorite tools since it makes it possible to remotely operate computers even when you are miles away from your workplace or home computer. Use it to remotely access other computers to help diagnose and fix problems.

    Cons

    TeamViewer's connection issues are one of its most glaring flaws. I had a lot of trouble connecting with a client when my screen was frozen, and the client would say things like, "Please fix this problem; I'm watching what you're doing and will warn you if you do anything wrong."

    Angus M.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Must have for team collaborations

    Reviewed on 2022/05/05

    Using TeamViewer has saved me so much time, I no longer need to run over to an employees machine...

    Using TeamViewer has saved me so much time, I no longer need to run over to an employees machine when there is a problem, I can simply connect to their device wi9thTeamViewer and see the problem. I'd estimate that it's also saved my business a lot of money, enabling our engineers to remote into machines when they are at home for critical issues, without the need to come into the office. I'd recommend it to anyone, any day.

    Pros

    The best thing about TeamViewer is it's simplicity. I can open it up, type in the ID and password for my colleagues device, and be connected to their device instantly. There is no messing about with technical configurations, TeamViewer makes connecting one device to another extremely simple, and I love it.

    Cons

    There isn't much that I dislike about the software, the only issue I could say is that the updates are infrequent, but it's not a big issue since the software has most features you could ever want already.

    Alternatives Considered

    Join.Me

    Reasons for Choosing TeamViewer

    I made the switch due to TeamViewer having a lot more features, and a more well known and trusted reputation.

    Switched From

    AnyDesk

    Reasons for Switching to TeamViewer

    I chose TeamViewer simply due to being more well known in the industry, and having a lot more valuable features over their competitors.
    Bryan G.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Great software, but not worth the cost

    Reviewed on 2022/06/23

    horrible experience. Getting in your car and driving to the other computer is faster and better...

    horrible experience. Getting in your car and driving to the other computer is faster and better than using this app.

    Pros

    We had been using the software for free for nearly a decade until they cancelled our services due to an unknown arbitrary reason. We tried reaching out to support and sent in all supporting documents but always received a boilerplate response and could never get a response from a real person

    Cons

    Support is non existent. All responses are automated.

    Alternatives Considered

    VNC Connect

    Reasons for Switching to TeamViewer

    ease of use
    Nitin S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Really helpful remote troubleshooting and collaborating tool for work from home startups

    Reviewed on 2022/03/20

    If someone want to make their collaboration seamless without having to take only video calls and...

    If someone want to make their collaboration seamless without having to take only video calls and explain everything in one go then this tool is is best choice. You can collaborate and take control of your team's desktop or system while recording every step followed while troubleshooting.

    Pros

    I have been connected to teamviewer since 8 months, whenever I need help in troubleshooting a project for my team I just have them share their screen take control of everything and its done in no time. Its really reduce time of making things done while working remotely.

    I also liked the way of collaboration happened via teamviewer, I can be able to share any type of files while live chatting or doing any call. Its easy to setup and use in any type of team.

    Cons

    After updating to newer version of teamviewer, cursor from other desktop have been hidden and that's make trouble if client want to show something using their cursor. Also its pricing is not justifiable for me as its basic plan is comparably higher than other solutions.

    Alternatives Considered

    tawk.to and Zoom Meetings

    Reasons for Choosing TeamViewer

    Anydesk is small tool that do not have much features and also lags screen cursor and do not automatically optimize it. Also support from them is not up to mark and we cannot share large files while screen sharing.

    Switched From

    AnyDesk
    Thando N.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Tando's TeamViewer Review

    Reviewed on 2022/06/15

    TeamViewer has been a very exquisite digital platform experience, not even oneday have I tried an...

    TeamViewer has been a very exquisite digital platform experience, not even oneday have I tried an alternative software to do what this software has done for me
    I learnt a lot and I've worked with different people from different places I wouldn't even imagine of going but through this software that was made possible and a lot of opportunities have been seized I thank the developers for implementing this one

    Pros

    It allows viewers to connect with a wide variety of endpoints, They are cheap and have a wide range of pricing depending on their customers they also have a free trial and plan
    They are Web Based, On premises, Mobile device4

    Cons

    The internet lags but thats just based on my internet connection.
    The price can be too steep for a small business
    There is a learning curve eve for none users to learn the system
    It allows voogle to access information about you from your profile that sounds risky to me given the fact that its remotely controlled

    Showing 5 reviews of 10 285 Read all reviews

    TeamViewer FAQs

    Below are some frequently asked questions for TeamViewer.

    TeamViewer offers the following pricing plans:

    • Starting from: US$298,80/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually) BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually) PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually) CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)

    TeamViewer has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    TeamViewer supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian

    TeamViewer supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TeamViewer integrates with the following applications:

    Avira Exchange Security, Cherwell Service Management, Dynamics 365 Business Central, Freshdesk, IBM Security MaaS360 with Watson, Jira, Microsoft Azure, Microsoft Enterprise Mobility + Security (EMS), Microsoft Outlook, MobileIron Mobile Management, NinjaOne, Okta, Salesforce Service Cloud, ServiceNow, SysAid, Zendesk, Zoho CRM, Zoho Desk

    TeamViewer offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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