TeamViewer

Remote support, remote access & online meetings software

About TeamViewer

TeamViewer is a remote support, remote access and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computers and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing and install. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools, and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quoting, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.

Key benefits of TeamViewer

  • TeamViewer is available in more than 30 languages and supports international keyboards.
  • Manage devices with policy-based settings and view essential device information, even when offline.
  • Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
  • Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
  • See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 17 others, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian

    Images

    Access and control devices anywhere with the TeamViewer Remote Control
    Online-Meetings with TeamViewer
    Access unattended devices any time with the TeamViewer Host
    Connect to people and devices with the TeamViewer Computers and Contacts list
    Join meetings without installing software with the TeamViewer QuickJoin
    Receive support without installing with the TeamViewer QuickSupport
    View 7 more
    TeamViewer video
    TeamViewer video
    TeamViewer screenshot: Access and control devices anywhere with the TeamViewer Remote Control TeamViewer screenshot: Online-Meetings with TeamViewer TeamViewer screenshot: Access unattended devices any time with the TeamViewer Host TeamViewer screenshot: Connect to people and devices with the TeamViewer Computers and Contacts list TeamViewer screenshot: Join meetings without installing software with the TeamViewer QuickJoin TeamViewer screenshot: Receive support without installing with the TeamViewer QuickSupport

    Features

    Total features of TeamViewer: 57

    • API
    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Assignment Management
    • Attendee Management
    • Automated Scheduling
    • Board Meetings
    • Calendar Management
    • Case Management
    • Chat/Messaging
    • Collaboration Tools
    • Commenting / Notes
    • Committee Meetings
    • Communication Management
    • Contact Management
    • Diagnostics Tools
    • Document Management
    • Drag & Drop
    • Feedback Management
    • File Sharing
    • File Transfer
    • Internal Meetings
    • Invitation Management
    • Legislative Meetings
    • Live Chat
    • Meeting Management
    • Meeting Room Booking
    • Mobile Access
    • Monitoring
    • Multi-Language
    • Personalization
    • Policy Management
    • Presentation Streaming
    • Presentation Tools
    • Prioritization
    • Private Chat
    • Real-Time Chat
    • Recording
    • Remote Access/Control
    • Remote Printing
    • Reporting & Statistics
    • Reporting/Analytics
    • Scheduling
    • Screen Sharing
    • Session Recording
    • Session Transfer
    • Software Development
    • Support Ticket Tracking
    • Surveys & Feedback
    • Troubleshooting
    • Two Way Audio & Video
    • Two-Factor Authentication
    • User Management
    • Video Conferencing
    • Video Management
    • Whiteboard

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    Reviews

    Overall rating

    4,6 /5
    (7 792)
    Value for Money
    4,4/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,3/5

    Already have TeamViewer?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 7 792
    Luis daniel R.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    An essential asset for your team

    Reviewed on 2019/12/24

    For me, personally it's the best app to connect remotely available in the market. Anydesk is a good...

    For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

    Pros

    You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

    Cons

    The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

    Aron S.
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Accesso incondizionato - TeamViewer Host

    Reviewed on 2021/03/04

    Pros

    Questa funzionalità permette un accesso incondizionato e senza necessità di conferma. È consigliato per server, postazioni di controllo dove l'intervento utente non è strettamente necessario.

    Cons

    Non vi sono aspetti negativi: il licensing probabilmente dovrebbe tener conto di tagli più piccoli di clientela (prezzo con funzionalità essentials)

    Alison W.
    Overall rating
    • Company size: 51-200 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Team Viewer works as a screen sharing program for institutions but is tricky to navigate for...

    Reviewed on 2017/11/16

    For within an organization, the product is great for screen sharing, but outside it is just clunky.

    For within an organization, the product is great for screen sharing, but outside it is just clunky.

    Pros

    I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

    Cons

    There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

    Cheikh B.
    Overall rating
    • Industry: Computer Hardware
    • Company size: Self Employed
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    TeamViewer The best

    Reviewed on 2021/01/20

    TeamViewer allows me to earn money without having to travel as a freelancer.

    TeamViewer allows me to earn money without having to travel as a freelancer.

    Pros

    TeamViewer is excellent software, as it allows us to transfer files quickly and privately with a high level of security.

    With TeamViewer, working remotely has become child's play, because you have remote access that allows you to monitor systems, networks, etc...

    On Windows and Linux. TeamViewer also gives you the possibility to correspond with colleagues during online meetings.

    The user interface of TeamViewer is also simple for the use of new software. Installations and updates can be carried out without any problems with a single click.

    When travelling with TeamViewer, you can use your Android devices, making it easy and convenient to be in contact with the target computer.

    With TeamViewer you can not only share your screen, but also access your entire computer.

    In short, TeamViewer is an excellent software compatible on mobile and Pc devices.

    Cons

    I think it's a good software overall but I find that TeamViewer is very slow when it comes to transferring large files.

    The other aspect is voice calls really, they are not at their best. The improvement will make a good deal.

    Finally, without a connection there is no possibility to control or access other devices in our own network.

    Enoch D.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Remote Access with TeamViewer

    Reviewed on 2020/12/18

    using teamviewer has been so great and i am able to deliver solutions to clients hundreds of miles...

    using teamviewer has been so great and i am able to deliver solutions to clients hundreds of miles away

    Pros

    the best remote access software you can find in town. the interface is so cool and the it is very easy to use. My team and I, when delievering IT solutions to our clients within this Covid season has become way easier and convinient such that the client doesn't have to meet us face to face, they don't need to come to the shop, they just need to install TeamViewer adn from a click away, we are able to deliver top notch IT solutions to them. they are happy and we are also happy

    Cons

    some the services on TeamViewer can be rendered for free

    Showing 5 reviews of 7 792 Read all reviews

    TeamViewer FAQs

    Below are some frequently asked questions for TeamViewer.

    TeamViewer offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Single User: $49.00/month for one seat and one session Multi User: $99.00/month for multiple seats and one session For Teams: $199.00/month for multiple seats and three sessions

    We do not have any information about TeamViewer features

    TeamViewer has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    TeamViewer supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian

    TeamViewer supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TeamViewer integrates with the following applications:

    Avira Exchange Security, Cherwell Service Management, Dynamics 365 Business Central, Freshdesk, Jira, MaaS360, Microsoft Azure, Microsoft Enterprise Mobility + Security (EMS), Microsoft Outlook, MobileIron Mobile Management, NinjaRMM, Okta, Salesforce Service Cloud, ServiceNow, SysAid, Zendesk, Zoho CRM, Zoho Desk

    TeamViewer offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

    Related categories

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