TeamViewer

Remote support, remote access & online meetings software

About TeamViewer

TeamViewer is remote support, remote access, and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computer and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer, and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing, and installation. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quotes, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.


Key benefits of TeamViewer

  • TeamViewer is available in more than 30 languages and supports international keyboards.
  • Manage devices with policy-based settings and view essential device information, even when offline.
  • Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
  • Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
  • See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.

  • Images

    TeamViewer Software - Connect to devices and provide remote support effortlessly.
    TeamViewer Software - All your devices, just a few clicks away.
    TeamViewer Software - Monitor and manage your devices proactively.
    TeamViewer Software - Gain visibility into your IT by tracking your assets.
    View 5 more
    TeamViewer video
    TeamViewer Software - Connect to devices and provide remote support effortlessly.
    TeamViewer Software - All your devices, just a few clicks away.
    TeamViewer Software - Monitor and manage your devices proactively.
    TeamViewer Software - Gain visibility into your IT by tracking your assets.

    Not sure about TeamViewer? Compare with a popular alternative

    TeamViewer

    4,6 (11 310)
    VS.

    Starting Price

    US$298,80
    year
    US$14,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    43
    159

    Integrations

    18
    40

    Ease of Use

    4,6 (11 310)
    4,4 (2 141)

    Value for Money

    4,4 (11 310)
    4,5 (2 141)

    Customer Service

    4,3 (11 310)
    4,3 (2 141)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Zoho Desk

    4,5
    #1 Alternative to TeamViewer
    Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver...

    Zoho Assist

    4,7
    #2 Alternative to TeamViewer
    Quickly support remote customers through web-based, attended remote support sessions and manage remote computers...

    LogMeIn Pro

    4,4
    #3 Alternative to TeamViewer
    LogMeIn Pro by GoTo is a remote access tool for individuals and small businesses which enables users to remotely...

    LogMeIn Central

    4,5
    #4 Alternative to TeamViewer
    GoTo Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their...

    Reviews

    Overall rating

    4,6 /5
    (11 310)
    Value for Money
    4,4/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,3/5

    Already have TeamViewer?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 11 310
    Jeheen Mahmood
    Jeheen Mahmood
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    If you are providing remote serice, you need this

    Reviewed on 2020/09/08

    This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my...

    This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

    Pros

    This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy.

    Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

    Cons

    To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D

    Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

    Alternatives Considered

    AnyDesk

    Reasons for Choosing TeamViewer

    TeamViewer had better stability and a much nicer UI.

    Switched From

    AnyDesk

    Reasons for Switching to TeamViewer

    Due to stability and better UI. It did cost rather a lot more than the competitor, but when you are handling important projects, you do need the best solutions.
    Yurie Katri
    Yurie Katri
    Overall rating
    • Industry: Telecommunications
    • Company size: 10 000+ Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A helpful tool for working remotely

    Reviewed on 2022/10/01

    Before the presentation, I had to scramble to operate the terminal on the top floor of the office....

    Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.

    Pros

    It is very convenient because you can operate the remote connection destination terminal through a remote desktop connection between offices or in a homework environment without the hassle of detailed configurations. It is also possible to send files, so it is useful when you want to transfer a local file to a remote connection destination. It also supports smartphone apps, so in an emergency, you can access and respond from your smartphone, which is excellent.

    Cons

    Sometimes it is strangely cumbersome, and operations such as clicking are disabled and a restart is required, which is inconvenient. Also, as it is not a cheap service in terms of cost, I think if there are several additional contract plans, the barriers to using the paid version will be reduced.

    Alternatives Considered

    AnyDesk

    Reasons for Choosing TeamViewer

    Trouble-free remote control. Even if the customer is stuck in the operation, we can control it remotely. Besides, it is easy to make clients download the remote tool and it is easy to start with a double click, which is also good.

    Switched From

    AnyDesk

    Reasons for Switching to TeamViewer

    We are using it with a purchase contract, not a subscription. The cost performance is good, there is no remote precision (cut in the middle) and we can do the job without problems.

    Response from TeamViewer

    Hi Yurie,

    Thank you so much for reviewing TeamViewer with the positive feedback!

    We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to know TeamViewer is a powerful remote access tool for you and even for your home office!

    You are invited to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions about TeamViewer. We hope you enjoy using TeamViewer all the time! See you in TeamViewer Community!

    Wish you a great day and all the best.

    Best,
    Ying/TeamViewer

    Chris
    Overall rating
    • Industry: Computer Networking
    • Company size: 2–10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    They won't let you cancel

    Reviewed on 2024/02/01

    We use ConnectWise for most cluents and Dualmon for those looking for easy and very affordable. We...

    We use ConnectWise for most cluents and Dualmon for those looking for easy and very affordable. We don't have problems with these platforms. I don't know how hard it is to cancel yet but I'm sure you will hear able it if and when it do.

    Pros

    Not much. It exists? It works sometimes.

    Cons

    I have used way better, cheaper options that were easy to cancel. They charge us $600 a year for 20 computers and it's hard to cancel, then when you do, it's, I'm sorry, we can't cancel you, but here's a discount on something you don't use because it's inferior.
    It feels like a hostage negotiation.

    Wellington
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Using team viewer for work

    Reviewed on 2023/11/24

    I think TeamViewer is excellent software for what it proposes. I use it especially to remotely...

    I think TeamViewer is excellent software for what it proposes. I use it especially to remotely access other machines and it works excellently.
    I can configure machines and applications remotely, as well as transfer files and retrieve files simply.

    Pros

    TeamViewer is a useful and practical tool that allows you to access remote machines and work on them as if they were local machines. Sending files to a remote machine and copying files is also quite simple and practical.

    Cons

    Something I didn't like is that they changed the old interface to a new one that I didn't really like. Finding the old features was a problem. They should have given the user the possibility to choose between one or more interfaces. But for new users I don't think this will be a problem. I also think that for common, non-commercial users the price should be a little lower.

    Response from TeamViewer

    Hello Wellington,
    Thank you for liking TeamViewer and being an enthusiastic fan of TeamViewer!
    We are so thrilled to know that TeamViewer became a powerful tool for you to remotely connect!
    We would like to invite you to visit the TeamViewer Community (https://community.teamviewer.com) to share feedback sharing and join those open discussions with us, please?
    We wish you a pleasant day and hope to see you there!
    Best,
    Ying/TeamViewer

    Antoni
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Fast and useful

    Reviewed on 2023/07/25

    TeamViewer has become a fundamental tool to bring top-class support to our employees. It's really...

    TeamViewer has become a fundamental tool to bring top-class support to our employees. It's really easy to use and our end-users (the less tech-savvy) are able to manage it due to is very user-friendly.

    Pros

    The las updates let you to create a virtual-room and share the URL with the end-user. End-user only needs to click on the URL and TeamViewer will create the connection. Really usefully and really fast. It improves the end-user experience a lot and they don't need to share anymore the ID and password.Furthermore, is one of the fewer software's that works really well with the UAC Windows, so in case you need to run admin privileges, you can interact with UAC without any issue.

    Cons

    I would say that they can improve the speed of the filesharing that, depending on the cases, is better to download if from the source website.

    Alternatives Considered

    Zoom, UltraVNC and LogMeIn

    Reasons for Switching to TeamViewer

    TeamViewer was the most well-known remote software among our engineers. It was also the most well-known among the end-users and it brought flexibility to our company, as it was easy to use no matter the OS used.

    Response from TeamViewer

    Hello Aotoni,
    Thank you for choosing TeamViewer as your choice of user-friendly remote access solution!
    We are thrilled that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability.
    Feel free to reach out to us in the TeamViewer Community (https://community.teamviewer.com/) if there is anything we may help you further. Hope you enjoy using TeamViewer all the time!
    Best,
    Ying/TeamViewer

    Showing 5 reviews of 11 310 Read all reviews

    TeamViewer FAQs

    Below are some frequently asked questions for TeamViewer.

    TeamViewer offers the following pricing plans:

    • Starting from: US$298,80/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually) BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually) PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually) CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)

    TeamViewer has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    TeamViewer supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian

    TeamViewer supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TeamViewer integrates with the following applications:

    Avira Exchange Security, Cherwell Service Management, Dynamics 365 Business Central, Freshdesk, IBM Security MaaS360 with Watson, Ivanti Neurons for MDM, Jira, Microsoft Azure, Microsoft Enterprise Mobility + Security (EMS), Microsoft Outlook, NinjaOne, Okta, Salesforce Service Cloud, ServiceNow, SysAid, Zendesk Suite, Zoho CRM, Zoho Desk

    TeamViewer offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for TeamViewer.