TeamViewer

Remote support, remote access & online meetings software

4,6 /5 (6969 reviews) Write a Review!

TeamViewer Overview

What is TeamViewer?

TeamViewer is a remote support, remote access and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computers and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing and install. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools, and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quoting, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.

TeamViewer Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

Single User: $49.00/month for one seat and one session
Multi User: $99.00/month for multiple seats and one session
For Teams: $199.00/month for multiple seats and three sessions


TeamViewer Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 17 others, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Media

Access and control devices anywhere with the TeamViewer Remote Control
Online-Meetings with TeamViewer
Access unattended devices any time with the TeamViewer Host
Connect to people and devices with the TeamViewer Computers and Contacts list
Join meetings without installing software with the TeamViewer QuickJoin
Receive support without installing with the TeamViewer QuickSupport
TeamViewer video TeamViewer video TeamViewer screenshot: Access and control devices anywhere with the TeamViewer Remote Control TeamViewer screenshot: Online-Meetings with TeamViewer TeamViewer screenshot: Access unattended devices any time with the TeamViewer Host TeamViewer screenshot: Connect to people and devices with the TeamViewer Computers and Contacts list TeamViewer screenshot: Join meetings without installing software with the TeamViewer QuickJoin TeamViewer screenshot: Receive support without installing with the TeamViewer QuickSupport

TeamViewer Reviews

TeamViewer Reviews

Overall rating
4,6
/
5
Excellent
4675

Very good
2011

Average
253

Poor
20

Terrible
10

Value for Money
4,4
Features
4,6
Ease of Use
4,6
Customer Support
4,3
96% recommended this app
Jeheen mahmood Z.

If you are providing remote serice, you need this

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.


Emir O.

Great app for assisting friends and family

This is the app i use for remote assitance for private use.
Problems i encountered over the years usualy have workarounds, but main thing is that you can in matter of minutes access remote PC and do the magic.


Alison W.

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for...

For within an organization, the product is great for screen sharing, but outside it is just clunky.


Michael P.

Used daily by busy IT team

Now that a lot of our employees are stuck working from home, we can quickly support them in their PC troubleshooting needs without having to be locally present.


Julia Z.

Remote Support is Super Easy with TeamViewer!

Before TeamViewer, I would have to get on a GoToMeeting call and guide the end-user around verbally of where to click. This was SUPER time consuming and again, not everyone is tech savvy to begin with. I have saved hours and can seamlessly provide support.


Jeheen mahmood Z.
Industry: Computer Software
Company size: 11-50 Employees

If you are providing remote serice, you need this

Used Daily for 2+ years
Reviewed on 2020/09/08
Review Source: Capterra

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

Pros

This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy.

Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

Cons

To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D

Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Emir O.
Industry: Telecommunications
Company size: 1 001-5 000 Employees

Great app for assisting friends and family

Used Weekly for 2+ years
Reviewed on 2020/09/19
Review Source: Capterra

This is the app i use for remote assitance for private use.
Problems i encountered over the years usualy have workarounds, but main thing is that you can in matter of minutes access remote PC and do the magic.

Pros

It is easy to use. In a few minutes anybody with low tech skills can install client and send you data needed for remote assistance. It works with great even with fairly slow internet connection. My number one solution for private usage

Cons

Well price for companies for premium solutions is overpriced.
There is no Wayland support for Ubuntu, and also remote access to some Android devices is limited.
When i bought licence few years ago, after some time i could not use licence.
When they release new bigger version you loose you licence ( payed 500€). Also montly fee is fairly too high especialy for 3rd world countries.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alison W.
Company size: 51-200 Employees

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

Used Other for 1+ year
Reviewed on 2017/11/16
Review Source: Capterra

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Michael P.
Industry: Hospital & Health Care
Company size: 1 001-5 000 Employees

Used daily by busy IT team

Used Daily for 2+ years
Reviewed on 2020/07/08
Review Source: Capterra

Now that a lot of our employees are stuck working from home, we can quickly support them in their PC troubleshooting needs without having to be locally present.

Pros

We have TeamViewer integrated with Ninja RMM and is heavily used daily to support hundreds of remote users. TeamViewer is rock-solid and does the job every time.

Cons

It would be nice to improve the client experience when requesting support from a technician. Perhaps being able to send a link via email to the user would assist the lesser technically capable users.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Julia Z.
Industry: E-Learning
Company size: 51-200 Employees

Remote Support is Super Easy with TeamViewer!

Used Other for 2+ years
Reviewed on 2020/08/18
Review Source: Capterra

Before TeamViewer, I would have to get on a GoToMeeting call and guide the end-user around verbally of where to click. This was SUPER time consuming and again, not everyone is tech savvy to begin with. I have saved hours and can seamlessly provide support.

Pros

I love that I can have my Salesforce end-users download the free version onto their computer while I have the business account to provide support. In an org, people are at various levels of understanding tech/office suite applications and TeamViewer allows me to go beyond the basic screen sharing. I love that I can download and transfer files from my computer to the end-user's computer as well. I also find it extremely responsive and reliable which is equally important in order to complete the task at hand. Some other applications where you can technically have remote control of their computer are not responsive and that is equally frustrating for you as the Support professional and the end-user who is already stressed about the task.

Cons

I don't really have complaints for my use case. I know I can also store computer access to various employees as long as they do not refresh their password/ID screen. I personally do not need to utilize this, but it's a great option!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 6 969 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

TeamViewer Pricing

TeamViewer Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money

Single User: $49.00/month for one seat and one session
Multi User: $99.00/month for multiple seats and one session
For Teams: $199.00/month for multiple seats and three sessions

Single User: $49.00/month for one seat and one session
Multi User: $99.00/month for multiple seats and one session
For Teams: $199.00/month for multiple seats and three sessions

Value for Money
4,4/5
Based on 6 969 user ratings
Compare value for money rating with alternatives
Compare with alternatives

TeamViewer Features

TeamViewer Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,6/5
Based on 6 969 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for TeamViewer

Additional information for TeamViewer

Key features of TeamViewer

  • AES (256 bit) session encryption
  • Access control
  • Alerts
  • Assignment management
  • Automatic discovery
  • Automatic notifications
  • Black screen
  • Built-in reporting
  • Bulk actions
  • Calendar management
  • Channel groups
  • Chat
  • Chat history
  • Collaboration tools
  • Collision detection
  • Computers & contacts management
  • Customer feedback forms
  • Direct LAN connections via TCP/IP
  • Drag & drop
  • Email client integration
  • File transfer
  • Group sharing
  • High-definition VoIP
  • Instant messaging
  • Integrated monitoring checks
  • Integrated service desk
  • Mass deployment
  • Meeting management
  • Meeting scheduling
  • Multi-language
  • Multi-monitor support
  • Multi-platform
  • Multilayered support
  • Offline messaging
  • Outlook meeting add-in
  • Policy-based settings
  • Priorization
  • Quoting
  • Real-time remote control
  • Remote access
  • Remote administration
  • Remote audio & video
  • Remote control
  • Remote printing
  • Remote support
  • Restart remote computer
  • Rights management
  • SOS button
  • Screen sharing
  • Service queue
  • Session commenting
  • Session handover
  • Session recording
  • Special keys
  • Synchronous clipboard
  • Telephone & video conferencing
  • Terminal server support
  • Topic lists
  • Two-factor authentication
  • Unattended access
  • User & device management
  • User account control
  • Video calls
  • Virtual private network (VPN) channel
  • Wake-on-LAN
  • Whiteboard
  • iOS/Android screen sharing SDK

Benefits

  • TeamViewer is available in more than 30 languages and supports international keyboards.
  • Manage devices with policy-based settings and view essential device information, even when offline.
  • Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
  • Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
  • See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.

  • TeamViewer FAQs

    TeamViewer FAQs

    Below are some frequently asked questions for TeamViewer.

    Q. What type of pricing plans does TeamViewer offer?

    TeamViewer offers the following pricing plans:

    Starting from: US$49,00/month

    Pricing model: Subscription

    Free Trial: Available

    Single User: $49.00/month for one seat and one session Multi User: $99.00/month for multiple seats and one session For Teams: $199.00/month for multiple seats and three sessions

    Q. What are the main features of TeamViewer?

    TeamViewer offers the following features:

    • AES (256 bit) session encryption
    • Access control
    • Alerts
    • Assignment management
    • Automatic discovery
    • Automatic notifications
    • Black screen
    • Built-in reporting
    • Bulk actions
    • Calendar management
    • Channel groups
    • Chat
    • Chat history
    • Collaboration tools
    • Collision detection
    • Computers & contacts management
    • Customer feedback forms
    • Direct LAN connections via TCP/IP
    • Drag & drop
    • Email client integration
    • File transfer
    • Group sharing
    • High-definition VoIP
    • Instant messaging
    • Integrated monitoring checks
    • Integrated service desk
    • Mass deployment
    • Meeting management
    • Meeting scheduling
    • Multi-language
    • Multi-monitor support
    • Multi-platform
    • Multilayered support
    • Offline messaging
    • Outlook meeting add-in
    • Policy-based settings
    • Priorization
    • Quoting
    • Real-time remote control
    • Remote access
    • Remote administration
    • Remote audio & video
    • Remote control
    • Remote printing
    • Remote support
    • Restart remote computer
    • Rights management
    • SOS button
    • Screen sharing
    • Service queue
    • Session commenting
    • Session handover
    • Session recording
    • Special keys
    • Synchronous clipboard
    • Telephone & video conferencing
    • Terminal server support
    • Topic lists
    • Two-factor authentication
    • Unattended access
    • User & device management
    • User account control
    • Video calls
    • Virtual private network (VPN) channel
    • Wake-on-LAN
    • Whiteboard
    • iOS/Android screen sharing SDK

    Q. Who are the typical users of TeamViewer?

    TeamViewer has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does TeamViewer support?

    TeamViewer supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

    Q. What type of pricing plans does TeamViewer offer?

    TeamViewer has the following pricing plans:

    Subscription

    Q. Does TeamViewer support mobile devices?

    TeamViewer supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does TeamViewer integrate with?

    TeamViewer integrates with the following applications:

    Alloy Navigator, Bitium, Freshservice, LiveChat, NinjaRMM, Remote Desktop Manager, SysAid, TOPdesk, YOUZER, Zendesk

    Q. What level of support does TeamViewer offer?

    TeamViewer offers the following support options:

    Knowledge Base, Phone Support, Video Tutorials, Online Support, FAQs, Forum