TeamViewer

TeamViewer

Remote support, remote access & online meetings software

4.6/5 (5043 reviews)

TeamViewer Overview

TeamViewer is a remote support, remote access and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computers and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing and install. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools, and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quoting, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.

Pricing

Starting from
€27,90/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 17 others, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

TeamViewer Reviews

Overall rating
4.6/5
96% positive reviews
3382
Excellent
1471
Very good
173
Average
14
Poor
3
Terrible
Verified Reviewer

Remote Connection is now made easy with TeamViewer

Used Daily for 2+ years
Reviewed on 2019/09/29
Review Source: Capterra

Communication problem using this tool was very much easy and has reduced the cost of the additional IT Infrastructure set up as we get connected to all stake holders and client meetings very easily and flexible and audio and video conferencing is really a wonderful feature are enjoying. This is also available in mobile version as a result we are connecting to our business meetings on the go a fantastic feature i really love

Pros

I have been using this software for both business(remote IT Connection) and personal use and have been consistently impressed with it. We all in our organisation are using this as for main communication with project and client. It has made much more easier and hardware cost has been reduced to lot extent there by increasing the organisational standards interns of growth and IT tools implementation and development. Features are really wonderful it has great a screen sharing,audio and video calling facility so that we get connected across all the people in the globe and this team viewer comes with 2 editions one for personal and commercial use.One for personal use and other is at organisation level.

Cons

There is very least about this software everything is really wonderful. But the least about this software is the program that renders output if we consider like handbrake doesn't consider TeamViewer as a legitimate physical display and these programs show up as black or white rectangles. But another small drawback which I felt is its commercial version is bit costly but even then we can afford as this is giving great benefits like video and audio screen sharing conferences

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrew R.

The TeamViewer Life

Used Daily for 2+ years
Reviewed on 2019/09/20
Review Source: Capterra

We are solving issues every single day with the use of TeamViewer. We use this software for many purposes such as offering tech support to others, working on our own terminals, whether it may be logging in to pull data or files, install printers, or simply monitor usage. Prior to the use of this software, it was necessary to drive to each location to work on issues or assist the end user, but not anymore. This software has saved us thousands of dollars in time and money.

Pros

The ability to remotely control, pull data, transfer files, and correct issues on a remote PC has been amazing. The software is very simply to use and configure. It is as if the PC is directly in front of you and there are not many limitations. The ability to configure your company profile is very nice as new users can be added and removed at any time. You can also build a contact list, much like a contact list in your phone, but this contact list is comprised of remote computers. The ability to share those PC groups or lists with other users is also quick and easy. The software is secure with multiple settings in which you can create a list that will either allow or deny certain users. I would recommend this software to anyone. Not only does it assist with our own internal computers, but it quickly allows you to offer support to a friend or family member who may be in need of assistance. It is more than remote viewing software, it is remote control.

Cons

I cannot list too many things that I do not like about this software. On occasion, there may be issues with connection or maintaining a connection with another terminal, but this is rare and usually quickly resolved. The upfront pricing can be steep, depending on the level of access you need, but I will add, it pays for itself and there are many plans to choose from.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ho'omana nathan H.

Probably the best multi-platform remote access\support program

Used Weekly for 2+ years
Reviewed on 2019/09/18
Review Source: Capterra

This is a great remote desktop solution for both professional and personal use, and the personal version has all the features of the commercial version, so if you'd like to try it out personally first, you have that option! If you're looking for a remote desktop solution besides the (excellent) Windows Remote Desktop Client, this is a great starting place.

Pros

I've used this software for both business (remote IT support) and personal (less-tech-savvy family) uses and have been consistently impressed with how easy it is for both parties to install and use this powerful remote desktop solution. I love the varying degrees of control that one can take over the remotely accessed desktop (e.g. blocking user input on the accessed device or blacking out their screen), and the ability to transfer files to and chat with the remote user.

Cons

The only major issue I've had is that programs that render directly to an output (e.g. Handbrake) don’t see TeamViewer as a legitimate physical display, so those programs will show up as either white or black rectangles. This means that you can’t see what’s going on in those programs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Connor S.

TeamViewer is the best at what it does if you don't mind the cost

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

TeamViewer has been very pleasurable to use, if you're moving to TeamViewer from another remote desktop solution then you'll be very impressed. I don't remember a time when TeamViewer wasn't able to get the job done!

Pros

The vast amount of features is what amazes me the most about this software, I've tried a number of the competitors and this one is certainly the best of the bunch. It's super simple to setup and get running, if the user doesn't already have it on their computer you can put download links on your own website.

I'd highly recommend TeamViewer if you want a solution for Android or iOS, even though their are similar remote desktop solutions for PC, there are none that are near the same level as TeamViewer for mobile devices. The mobile client is easily the best out of all the software I've tried (a lot).

Cons

The price, it's one of the most expensive software for remote desktop solutions but that's because it's the best, but if you want the best you have to pay for it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

The Big Hitter of Remote Connection Software

Used Daily for 6-12 months
Reviewed on 2019/05/07
Review Source: Capterra

TeamViewer has been incredibly easy to use and has enabled the ICT department to provide a high level of support when responding to support queries. It has led to increased productivity as technicians no longer have to leave their desks for every support ticket and has cut down on response times helping us meet SLAs.

Pros

The TeamViewer application is very easy to install, with a host app being installed on client devices and the full application being installed on technician devices. Multiple devices can be saved for re-connection rather than typing in remote IDs several times. Once remotely connected, the screen can be locked to prevent remote users from interfering with a technician's actions. The screen can also be 'blanked' to the remote user if the technician needs to perform confidential actions (accessing hidden software shares, etc.). Files can be shared between connections, and there are voice/text capabilities to communicate with remote users.

Cons

There have been security concerns in the past year or so that have shaken confidence in the software, however TeamViewer have implemented several fixes to improve security and prevent malicious use (steps such as increasing remote ID length and patching software security holes) to remedy the situation. The pricing is not perhaps as competitive as we would have liked.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

6.0/10

TeamViewer Pricing

Starting from
€27,90/month
Pricing options
Free Trial
Subscription
Value for money

Business - €27.90/month billed annually
Premium - €57.90/month billed annually
Corporate - €124.90/month billed annually

TeamViewer Features

  • API
  • Automatic Notifications
  • Chat
  • Instant Messaging
  • Monitoring
  • Prioritizing
  • Reporting & Statistics

  • Activity Dashboard
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Knowledge Base Management
  • Multi-Channel Communication
  • Real Time Monitoring
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for TeamViewer

Key features of TeamViewer

  • AES (256 bit) session encryption
  • Access control
  • Alerts
  • Assignment management
  • Automatic discovery
  • Automatic notifications
  • Black screen
  • Built-in reporting
  • Bulk actions
  • Calendar management
  • Channel groups
  • Chat
  • Chat history
  • Collaboration tools
  • Collision detection
  • Computers & contacts management
  • Customer feedback forms
  • Direct LAN connections via TCP/IP
  • Drag & drop
  • Email client integration
  • File transfer
  • Group sharing
  • High-definition VoIP
  • Instant messaging
  • Integrated monitoring checks
  • Integrated service desk
  • Mass deployment
  • Meeting management
  • Meeting scheduling
  • Multi-language
  • Multi-monitor support
  • Multi-platform
  • Multilayered support
  • Offline messaging
  • Outlook meeting add-in
  • Policy-based settings
  • Priorization
  • Quoting
  • Real-time remote control
  • Remote access
  • Remote administration
  • Remote audio & video
  • Remote control
  • Remote printing
  • Remote support
  • Restart remote computer
  • Rights management
  • SOS button
  • Screen sharing
  • Service queue
  • Session commenting
  • Session handover
  • Session recording
  • Special keys
  • Synchronous clipboard
  • Telephone & video conferencing
  • Terminal server support
  • Topic lists
  • Two-factor authentication
  • Unattended access
  • User & device management
  • User account control
  • Video calls
  • Virtual private network (VPN) channel
  • Wake-on-LAN
  • Whiteboard
  • iOS/Android screen sharing SDK

Benefits

  • TeamViewer is available in more than 30 languages and supports international keyboards.
  • Manage devices with policy-based settings and view essential device information, even when offline.
  • Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
  • Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
  • See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.

  • TeamViewer FAQs

    Below are some frequently asked questions for TeamViewer.

    Q. What type of pricing plans does TeamViewer offer?

    TeamViewer offers the following pricing plans:

    Starting from: €27,90/month

    Pricing model: Subscription

    Free Trial: Available

    Business - €27.90/month billed annually
    Premium - €57.90/month billed annually
    Corporate - €124.90/month billed annually

    Q. What are the main features of TeamViewer?

    TeamViewer offers the following features:

    • AES (256 bit) session encryption
    • Access control
    • Alerts
    • Assignment management
    • Automatic discovery
    • Automatic notifications
    • Black screen
    • Built-in reporting
    • Bulk actions
    • Calendar management
    • Channel groups
    • Chat
    • Chat history
    • Collaboration tools
    • Collision detection
    • Computers & contacts management
    • Customer feedback forms
    • Direct LAN connections via TCP/IP
    • Drag & drop
    • Email client integration
    • File transfer
    • Group sharing
    • High-definition VoIP
    • Instant messaging
    • Integrated monitoring checks
    • Integrated service desk
    • Mass deployment
    • Meeting management
    • Meeting scheduling
    • Multi-language
    • Multi-monitor support
    • Multi-platform
    • Multilayered support
    • Offline messaging
    • Outlook meeting add-in
    • Policy-based settings
    • Priorization
    • Quoting
    • Real-time remote control
    • Remote access
    • Remote administration
    • Remote audio & video
    • Remote control
    • Remote printing
    • Remote support
    • Restart remote computer
    • Rights management
    • SOS button
    • Screen sharing
    • Service queue
    • Session commenting
    • Session handover
    • Session recording
    • Special keys
    • Synchronous clipboard
    • Telephone & video conferencing
    • Terminal server support
    • Topic lists
    • Two-factor authentication
    • Unattended access
    • User & device management
    • User account control
    • Video calls
    • Virtual private network (VPN) channel
    • Wake-on-LAN
    • Whiteboard
    • iOS/Android screen sharing SDK

    Q. Who are the typical users of TeamViewer?

    TeamViewer has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does TeamViewer support?

    TeamViewer supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

    Q. What type of pricing plans does TeamViewer offer?

    TeamViewer has the following pricing plans:

    Subscription

    Q. Does TeamViewer support mobile devices?

    TeamViewer supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does TeamViewer integrate with?

    TeamViewer integrates with the following applications:

    Alloy Navigator, Bitium, Freshservice, LiveChat, NinjaRMM, SysAid, TOPdesk, YOUZER, Zendesk, eWay-CRM

    Q. What level of support does TeamViewer offer?

    TeamViewer offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials