Atlassian Confluence

Atlassian Confluence

Create, organize, and discuss work with your team

4.4/5 (148 reviews)

Atlassian Confluence Overview

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.

Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.

Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.

Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.

No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.

In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English, French, German, Japanese, Korean and 3 others, Portuguese, Russian, Spanish

Atlassian Confluence Reviews

Overall rating
4.4/5
91% positive reviews
76
Excellent
58
Very good
9
Average
4
Poor
1
Terrible
Arturo M.

Best documentation tool I ever used

Used Daily for 1+ year
Reviewed on 2019/09/05
Review Source: Capterra

I use this almos daily and I think it is a great tool for team performance. It allows to create and view all the info in no time and pretty well structured.

Pros

The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number.
The text editor in Confluence is pretty complete, allowing to create really decent pages for any kind of documentation desired. The possibility of create nested pages makes really easy to organize the information in "chapters" "sub-chapters" and so on, giving your documentation a really neat look.
This feature also allows to segregate the information, so you can have your product's documentation on one place, perfectly organized and set another "Chapter" for your team info, where you could store info about code conventions, timetables about overtime or availability, and so on.
Confluence is also useful in order to create software designs, since it allows to create pages where you can paste your diagrams and so on and allows to discuss on them by adding comments or remarks.
And the Watch utility keep you posted via e-mail whenever a page you're watching is modified in any way so you can keep track of a discussion or whatever.

Cons

So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software.
Something I miss is the possibility of "downloading" a page with all nested ones into a pdf. That would be a great feature in order to generate documentation files.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Anna M.

Awesome

Reviewed on 2016/01/21
Review Source: GetApp

Company: Midsize
Industry: Legal
Documentation is my bread & butter and I have never used a better solution than Confluence. I also use JIRA and JIRA Service Desk, which taken all together amount to a mostly-seamless solution for all of my documentation needs!

Pros

With Confluence we have an environment that is very efficient to work in to add new content, very easy to update articles and manage file attachments. The keyboard shortcuts are second to none. It is an absolute pleasure to work in Confluence all day. Setting up spaces for various audiences, including a "personal space" allows me to draft documents privately and then move the document over into a space with an audience. Effectively I can "publish" content to employees with a couple of mouse clicks.

Permissions are very well thought out. The permission scheme is based on spaces, individuals and groups, with flexibility from super-locked-down to wide open on the public internet. It allows control of various actions per person or per group, and affords us maximum utility of the product. People within the business are dreaming up different ways to use it faster than we can implement them.

As with any full-featured system that allows you total control as an administrator, successful use of the product requires that you lay out your business requirements clearly first so that there are no unexpected outcomes. Establishing best practices for content creators within the system is also advisable.

I have used other systems in the past, notably MediaWiki and SharePoint, and while I enjoyed them at the time, Confluence blows everything else out of the water. The control and flexibility is unparalleled and the product has obviously been designed for use in environments where project priorities, staff hierarchies, etc can experience rapid significant change.

I also highly recommend the Atlassian sister product JIRA and add-on JIRA Service Desk for task based work management. It is incredibly useful.

Cons

With great power comes great responsibility and great potential to make an absolute mess of things. Deployment of this tool to a large user base would require some serious preparation to establish access schemes, permissions for user groups, best practices for editing and creating new content, and organizing content within the spaces. End user training is critical to cement those rules and establish a culture around using it effectively. I would not recommend deploying this tool in a slapdash hurry (Although, given it's innate flexibility, it would be easier to correct it later with Confluence than some of its competitors!)

Rating breakdown

Value for Money
Ease of Use

Verified Reviewer

Good documentation and wiki tool

Used Daily for 2+ years
Reviewed on 2018/07/14
Review Source: Capterra

Easy project tracking, effective documentation and the ability to have integration with other tools are some of the good features that I like in Confluence.

Pros

It is designed well and is helpful is storing team tracking and information documentation. Confluence acts as our central repository and acts as the wiki for projects across various departments to document a project starting from design to implementation and maintenance. Any document/task could be properly managed to editing features for the team and a history of changes that are made to keep track of the iterative updates that are made on a document. Also, integration with other Atlassian tools like JIRA is very useful to tracking a feature from difference perspectives and keeping everyone aligned within the team on the current status and next steps.

Cons

Organization of the pages can be improved as it is sometimes not straightforward to find content related to a particular project or task. Also, the inline editing tools for a document could be enhanced as you end up relying on macros and other tools very often to be able to properly structure and format a confluence page. Searching the documents is not very easy and it is sometimes difficult to find the right content when needed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Krystyna L.

A multifunctional wiki system, but not a storage repository

Used Daily for 1+ year
Reviewed on 2019/02/28
Review Source: GetApp

If you are looking for a way to collaborate better, Confluence will provide you with all the necessary features for this. Definitely, Confluence deserves to be recommended thanks to its high level of productivity, multifunctionality, and ease of use.

Pros

The abilities provided by Confluence to work with documents and other content are incredible. It is a pretty simple action to attach various types of documents, as well as track, look them through, and search the necessary ones. The latter is available due to the possibilities of the advanced program’s search system as well. Apart from this mentioned functionality, our company also likes the security level of Confluence, its administrative and management features, and powerful configuration capabilities.

Cons

We like how powerful Confluence is as a wiki system. However, this product is not a storage repository at all. That is why our employees and clients of our services are sometimes confused because of the constant need to switch between different platforms. It may be really hard to figure out which solution should be preferred in every particular case (for instance, SharePoint or Atlassian Confluence). Otherwise, we do not have any other serious drawbacks we have found about Confluence to share with potential users of the solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Abizer A.

A very useful tool for managing the complete knowledge repository and team-management information.

Used Daily for 2+ years
Reviewed on 2018/04/11
Review Source: Capterra

There are quite a few business problems that we solve using Confluence, the most important one is team collaboration. with confluence our team can collaborate and share information and documents with ease. We can archive information, we can add information to confluence and every stakeholder will be notified about any updates etc which is quite useful in a high-demand scenario as ours. Another business problem that we solve using confluence is progress tracking and reporting by integrating it with Jira.

Pros

The way we can organize the information and the complete knowledge repository is pretty good. Here we can manage all the data with ease and in properly organized manner. The searching of any information is quite easy. Another good factor is its various integrated tools like I can manage a team calendar here, make various add-ons and integrate it with Jira etc which is quite useful for us.

Cons

Some of the things which I dislike is its Page-Tracking. Sometimes we have seen that the page tracking doesn't work pretty well. Another thing which makes me uneasy is its formatting of pages which is trivial at times and I cannot add much graphics

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Atlassian Confluence Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.

Atlassian Confluence Features

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Search Functionality
  • Third Party Integration

  • Chat
  • Projections
  • SSL Security

Additional information for Atlassian Confluence

Key features of Atlassian Confluence

  • @mentions
  • Access control
  • Advanced search
  • Advanced table editing
  • Ask, vote on & answer questions
  • Automatic notifications
  • Collaborative editing
  • Collaborative workspace
  • Communication management
  • Concurrent user capacity
  • Content collaboration
  • Content management
  • Custom layouts
  • Dashboard
  • Disaster recovery
  • Document management
  • Document storage
  • Drag & drop editing
  • Dynamic content management
  • Email integration
  • Event planning
  • Feedback management
  • File management
  • Full text search
  • GCal integration
  • Guide, manual, operating policy publishing
  • Inline, page & file commenting
  • Internal Q&A
  • JIRA Software release, sprint & issue planning
  • JIRA integration
  • JIRA project tracking
  • Knowledge base
  • Leaderboards for topic experts
  • Livesearch macro
  • Load-balancing
  • Macros/add-ons
  • Massive plugin ecosystem
  • Meeting notes
  • Mobile & desktop synchronization
  • Multimedia support
  • OnDemand or hosted
  • Outlook integration
  • PDF, Office doc & image sharing
  • Page & file versioning
  • Permission management
  • Preview functionality
  • Product requirements
  • Project management
  • Project plans
  • Real time editing
  • Real time feedback
  • Rich text editor
  • Share button
  • Social features
  • Space directory
  • Task notifications
  • Task tracking
  • Team activity tracking
  • Team calendars
  • Team leave, travel & roster scheduling
  • Template management
  • Type-ahead search integration
  • Unlimited spaces
  • Voting
  • iCal integration

Benefits

  • One platform that houses content creation, real time editing, document management, social features, and more.
  • Industry trusted by 30,000+ organizations.
  • First class Jira integration.
  • Customize with over 3,000 apps from the Atlassian Marketplace
  • Flexible enough to grow with your team and your organization through a consistent and logical organization method.
  • Available on both desktop and mobile native apps.

  • Atlassian Confluence FAQs

    Below are some frequently asked questions for Atlassian Confluence.

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    Up to 10 users - $10 monthly flat fee for small teams.
    11-100 users - $5 per user/month for larger and expanding teams.

    Q. What are the main features of Atlassian Confluence?

    Atlassian Confluence offers the following features:

    • @mentions
    • Access control
    • Advanced search
    • Advanced table editing
    • Ask, vote on & answer questions
    • Automatic notifications
    • Collaborative editing
    • Collaborative workspace
    • Communication management
    • Concurrent user capacity
    • Content collaboration
    • Content management
    • Custom layouts
    • Dashboard
    • Disaster recovery
    • Document management
    • Document storage
    • Drag & drop editing
    • Dynamic content management
    • Email integration
    • Event planning
    • Feedback management
    • File management
    • Full text search
    • GCal integration
    • Guide, manual, operating policy publishing
    • Inline, page & file commenting
    • Internal Q&A
    • JIRA Software release, sprint & issue planning
    • JIRA integration
    • JIRA project tracking
    • Knowledge base
    • Leaderboards for topic experts
    • Livesearch macro
    • Load-balancing
    • Macros/add-ons
    • Massive plugin ecosystem
    • Meeting notes
    • Mobile & desktop synchronization
    • Multimedia support
    • OnDemand or hosted
    • Outlook integration
    • PDF, Office doc & image sharing
    • Page & file versioning
    • Permission management
    • Preview functionality
    • Product requirements
    • Project management
    • Project plans
    • Real time editing
    • Real time feedback
    • Rich text editor
    • Share button
    • Social features
    • Space directory
    • Task notifications
    • Task tracking
    • Team activity tracking
    • Team calendars
    • Team leave, travel & roster scheduling
    • Template management
    • Type-ahead search integration
    • Unlimited spaces
    • Voting
    • iCal integration

    Q. Who are the typical users of Atlassian Confluence?

    Atlassian Confluence has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Atlassian Confluence support?

    Atlassian Confluence supports the following languages:

    English, French, German, Japanese, Korean, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence has the following pricing plans:

    Subscription

    Q. Does Atlassian Confluence support mobile devices?

    Atlassian Confluence supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Atlassian Confluence integrate with?

    Atlassian Confluence integrates with the following applications:

    Bitium, CA Flowdock, Creately, Gliffy, JIRA Software, Jira Service Desk, K3, Lucidchart, SharePoint, iorad

    Q. What level of support does Atlassian Confluence offer?

    Atlassian Confluence offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials