Atlassian Confluence

Atlassian Confluence

Create, organize, and discuss work with your team

4.4/5 (1003 reviews)

Atlassian Confluence Overview

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.

Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.

Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.

Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.

No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.

In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.

Pricing

Starting from
$10/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English, French, German, Japanese, Korean and 3 others, Portuguese, Russian, Spanish

Atlassian Confluence Reviews

Overall rating
4.4/5
91% positive reviews
512
Excellent
397
Very good
81
Average
13
Poor
0
Terrible

An excellent documentation service that has saved me on many occasions

Used Daily for 2+ years
Reviewed on 1/14/2019
Review Source: Capterra

My coworker and I use confluence extensively to document all of the work that we perform. As IT staff many issues that we come across will be repeated ad-infinitum. As such to simply be able to look up the fix from any location with internet access increases efficiency many times over. The notification ability helps all users to see what has been changed, when, and by whom providing an excellent level of accountability.

Pros

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation.
The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one page that I have favorited, as such when I set up a VC from any location I am able to rapidly find the correct details to dial.
The search functionality allows for extremely quick location of relevant documents. On many occasions I have not been able to find what I need looking through the lists, only to immediately find it on the first search. Indeed I no longer look through the list as the search is so efficient.
When changes are made to documents it is possible to set it up to notify other members of the team so that they are able to see what has been done.

Cons

The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like.
Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Helpful Tool

Used Daily for 2+ years
Reviewed on 1/2/2019
Review Source: Capterra

Overall I would recommend using Confluence, but would caution people on how they rollout the new platform to their company. Ensuring that the expectations are communicated clearly for how the platform will be used, by whom and the frequency, are very helpful things to communicate when preparing your team to switch.

Pros

The interactive features of Confluence serves as the best feature and function of this platform! Our organization is relatively small (20-30 employees) and is a Foundation that interacts with other nonprofits in the area. As a result we had many touch points in the community through various teams and often time what we were doing would get lost. In an effort to improve our internal communication our organization adopted Confluence as a means of servicing our company. We used the blog feature heavily which proved to be the best method of communication internally and cut down on the amount of emails adding to the clutter in our inboxes. It also allowed discussions to happen seamlessly and served as a point of reference for folks to easily access when needed.

Cons

It wasn't always very user friendly. Our organization consists of a variety of ages, so the way that people have engaged with technology is also varied. There are times that adding spaces or pages have proved to be a challenge for those who don't consider themselves as "technologically savvy". There was a bit of a learning curve for me in learning to how to use the software, but the customer support team was helpful in walking me through difficulties. The mobile function also wasn't the best depending on how users have different spaces setup.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Versatile, powerfull, easy to use

Used Daily for 2+ years
Reviewed on 11/25/2018
Review Source: Capterra

As with other Atlassien products Confluence is just a charm to use. It is a great Wiki and it continues to be the gift that keeps on giving the more atlassian products you combine with it. I would absolutely chose Confluence again in the past and in the future. If you manage it smart (by setting up well conceptualized wiki spaces and making people patreons of certain areas in order to avoid cluttering) I could not imagine any solution better suited to Knowledge management and business documentation than Confluence.

Pros

We use Confluence for serval years now, together with Jira (Ticket Management) and Bamboo (Build Server). It has proven its value time and again for us and provided us with clear, easy to navigate and edit business documentation for almost all areas of business. The Editor is esy to use, there are Plugins for all imaginable use cases (for example specific PDF exports) and a great FAQ and very helpful community. The Editor for content is fantastically in terms of ease of use and results to be generated. Also all Articles are stored versioned, so you can easyly go back a version, or check what has been changed in case you have to get back up to speed on a topic you left checking a while ago. You can follow authors, topics or wiki Spaces so Confluence keeps you in the loop about what is happening. In case you work on confidential material the user access management is just a dream to use, simple, powerful and without any ruged edges. Additional Features are added and when they are they are well thought through and perfectly conceptualized. I never have found a feature which did not deliver what it promised and more. Some are not for me but the ones that were introduced and sounded interesting generally were. This is THE tool for anyone who wants to document all kinds ok business knowledge from simple things like HowTo or FAQ Article to complex branches of deccsion documentations connected to development progress (by Jira ticket integration).

Cons

Confluence has a lot of great features. The main Issue with Wiki Systems often is they work great in teh beginning and later become bogged down with badly maintained content or just forgotten structures. The search for the wiki still is not perfect. It has improved and is fine to use but I have seen better. There are also not a lot of features that support administrators in decluttering a large or huge Wiki and sometimes we had issues for complex, nested user rights. Also as always the case when you have an ecosystem of plugins, you have to make sure anything is compatible with a new version before you update, especially if it is a third party extension. Don't get me wrong, there is not much to complain here, you have to really look hard in order to find anything bad about Confluence.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Perfect solution for interaction within our dev team and also for interaction between us & customers

Used Daily for 2+ years
Reviewed on 11/6/2018
Review Source: Capterra

I absolutely love the product. It is awesome. When your con list is made up of feature requests, you know the product is intensely used and you are looking for "more" or adjusting how things are done to help enable you to do your task, plus add functionality that would provide value for the product. This product is a 10 of 10 if you are using it right.

Pros

The widgets. I love the team calendars, the roadmap functionality for time lines, decision tracking and criteria, tasks/action items and the ease of defining them, status bars, and the flexibility for meeting notes, how to articles, blogs, file lists, product requirements, retrospectives, task reports, and troubleshooting articles from one source. It has really improved our interaction with customers for projects and documentation.

Cons

From time to time I see issues with editing pages. It does not make the bold or color changes to changes even though the toolbar indicates it is made, it does not display correctly. I also see this display issue with tasks, where the tool bar indicates a task is inserted, but it is not displaying correctly. And also see this issue with bullets. It will display no bullet, or even worse, it displays additional bullets that I don't want.

I would also love to be able to sync widgets between pages (ie a status bar on one page to a parent of that page for a summary. And also be able to sync components/pieces of a page between two Confluence instances. For an example of the use case, we have a time line that we maintain on an internal instance, and I want to sync parts of that timeline to an external instance that we share with customers. This would allow me to have internal only deliverables mapped, but provide a customer facing doc without maintaining two versions

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Confluence for Team collaboration

Used Daily for 2+ years
Reviewed on 10/15/2018
Review Source: Capterra

My overall business experience is great. Earlier team was sharing project content via emails that is a clumsy way to mamage and store the information, but as more and more people are using confluence it has become a repository and one stop shop to put knowledge at one palce which can be referred as and when needed. This is a great tool and a game changer for how we manage our collaboration within team for the project under Agile way

Pros

The best part about this software is the close integration with JIRA software. This is in real competition with Sharepoint as far as my understanding goes and I am an admin user for multiple scrum teams in my organization. Confluence in its own way is by far the easiest user-friendly software that I introduced in my team that was new to the agile world and now all our collaboration and communication on the process and tech document standpoint happens on Confluence.

The comment section and different macros that can be added for adding content on a page and tree structure for pages created give this tool the edge and flexibility for teams to create the format that best suits to specific scrum team needs

The technical document and usage of code snippet macro are very useful add-ons that have been given for formatting the content.

from the project management standpoint, the product backlog and release planning can be done simply by adding JIRA tickets and their specific status that automatically is being fetched by confluence every time page is opened.

The other most important feature is the ability to create JIRA tickets directly from the confluence page just select the text and then Confluence will give an option to create JIRA ticket and gets linked

The reporting macros for JIRA tickets is a good way to track progress of projects

Cons

At an enterprise level, there are few web designing that is required to be done so that content that is already there can be structured in a much more web design format like links to confluence pages to be embedded in an image. That option is available but to central Admin and not to the page admin that makes confluence little crunched to admin users within a project. But this negative point is a very small piece in comparison to positives with this application.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Atlassian Confluence Pricing

Starting from
$10/month
Pricing options
Free Trial
Subscription
Value for money

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.

Atlassian Confluence Features

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Search Functionality
  • Third Party Integration

  • Chat
  • Projections
  • SSL Security

Additional information for Atlassian Confluence

Key features of Atlassian Confluence

  • @mentions
  • Access control
  • Advanced search
  • Advanced table editing
  • Ask, vote on & answer questions
  • Automatic notifications
  • Collaborative editing
  • Collaborative workspace
  • Communication management
  • Concurrent user capacity
  • Content collaboration
  • Content management
  • Custom layouts
  • Dashboard
  • Disaster recovery
  • Document management
  • Document storage
  • Drag & drop editing
  • Dynamic content management
  • Email integration
  • Event planning
  • Feedback management
  • File management
  • Full text search
  • GCal integration
  • Guide, manual, operating policy publishing
  • Inline, page & file commenting
  • Internal Q&A
  • JIRA Software release, sprint & issue planning
  • JIRA integration
  • JIRA project tracking
  • Knowledge base
  • Leaderboards for topic experts
  • Livesearch macro
  • Load-balancing
  • Macros/add-ons
  • Massive plugin ecosystem
  • Meeting notes
  • Mobile & desktop synchronization
  • Multimedia support
  • OnDemand or hosted
  • Outlook integration
  • PDF, Office doc & image sharing
  • Page & file versioning
  • Permission management
  • Preview functionality
  • Product requirements
  • Project management
  • Project plans
  • Real time editing
  • Real time feedback
  • Rich text editor
  • Share button
  • Social features
  • Space directory
  • Task notifications
  • Task tracking
  • Team activity tracking
  • Team calendars
  • Team leave, travel & roster scheduling
  • Template management
  • Type-ahead search integration
  • Unlimited spaces
  • Voting
  • iCal integration

Benefits

  • One platform that houses content creation, real time editing, document management, social features, and more.
  • Industry trusted by 30,000+ organizations.
  • First class Jira integration.
  • Customize with over 3,000 apps from the Atlassian Marketplace
  • Flexible enough to grow with your team and your organization through a consistent and logical organization method.
  • Available on both desktop and mobile native apps.

  • Atlassian Confluence FAQs

    Below are some frequently asked questions for Atlassian Confluence.

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence offers the following pricing plans:

    Starting from: $10/month

    Pricing model: Subscription

    Free Trial: Available

    Up to 10 users - $10 monthly flat fee for small teams.
    11-100 users - $5 per user/month for larger and expanding teams.

    Q. What are the main features of Atlassian Confluence?

    Atlassian Confluence offers the following features:

    • @mentions
    • Access control
    • Advanced search
    • Advanced table editing
    • Ask, vote on & answer questions
    • Automatic notifications
    • Collaborative editing
    • Collaborative workspace
    • Communication management
    • Concurrent user capacity
    • Content collaboration
    • Content management
    • Custom layouts
    • Dashboard
    • Disaster recovery
    • Document management
    • Document storage
    • Drag & drop editing
    • Dynamic content management
    • Email integration
    • Event planning
    • Feedback management
    • File management
    • Full text search
    • GCal integration
    • Guide, manual, operating policy publishing
    • Inline, page & file commenting
    • Internal Q&A
    • JIRA Software release, sprint & issue planning
    • JIRA integration
    • JIRA project tracking
    • Knowledge base
    • Leaderboards for topic experts
    • Livesearch macro
    • Load-balancing
    • Macros/add-ons
    • Massive plugin ecosystem
    • Meeting notes
    • Mobile & desktop synchronization
    • Multimedia support
    • OnDemand or hosted
    • Outlook integration
    • PDF, Office doc & image sharing
    • Page & file versioning
    • Permission management
    • Preview functionality
    • Product requirements
    • Project management
    • Project plans
    • Real time editing
    • Real time feedback
    • Rich text editor
    • Share button
    • Social features
    • Space directory
    • Task notifications
    • Task tracking
    • Team activity tracking
    • Team calendars
    • Team leave, travel & roster scheduling
    • Template management
    • Type-ahead search integration
    • Unlimited spaces
    • Voting
    • iCal integration

    Q. Who are the typical users of Atlassian Confluence?

    Atlassian Confluence has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Atlassian Confluence support?

    Atlassian Confluence supports the following languages:

    English, French, German, Japanese, Korean, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence has the following pricing plans:

    Subscription

    Q. Does Atlassian Confluence support mobile devices?

    Atlassian Confluence supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Atlassian Confluence integrate with?

    Atlassian Confluence integrates with the following applications:

    Bitium, CA Flowdock, Creately, Gliffy, JIRA Software, Jira Service Desk, K3, Lucidchart, SharePoint, iorad

    Q. What level of support does Atlassian Confluence offer?

    Atlassian Confluence offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials