Moxie Concierge Email Management

Connect Employees, Collaborate, and Share Knowledge

About Moxie Concierge Email Management

Concierge, Moxie's secure enterprise social software, connects employees, customers and trusted partners to share knowledge and accelerate innovation in the workplace.

Devices

Business size

S M L

Images

Collaboration Spaces
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Moxie Concierge Email Management video
Moxie Concierge Email Management screenshot: Collaboration Spaces

Features

Total features of Moxie Concierge Email Management: 3

  • API
  • Chat/Messaging
  • Knowledge Base Management

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Reviews

Overall rating

3,4 /5
(7)
Value for Money
3,4/5
Features
4/5
Ease of Use
3,4/5
Customer Support
3,4/5

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Showing 5 reviews of 7
Verified Reviewer
Overall rating
  • Industry: Computer Hardware
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

excellent application for live chats

Reviewed on 2019/08/31

this software helped us to provide attention to our customer rapidly and efficiently

this software helped us to provide attention to our customer rapidly and efficiently

Pros

i use moxie in my daily work to handle emails of customers and live chats
you can change your status in lunch, break etc

Cons

its missing for options for customize but in general works very well

Verified Reviewer
Overall rating
  • Industry: Computer Hardware
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Moxie Complete solution for email and chat support

Reviewed on 2019/07/26

Pros

Chat and email support for customers, you can handle customer using chat interface or email, when you are the Queue Admin you can send emails to the agents.
There is a historical search, you can search by email address, agent name, date, , etc.

Cons

Uses Java, sometimes java has issues to install or update.

Verified Reviewer
Overall rating
  • Industry: Computer Hardware
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Bad, obsolete and very old

Reviewed on 2018/11/20

Too bad

Too bad

Pros

In my company we use this application as an email portal for support mailbox and also to communicate with customers via chat. and I must emphasize that none of the options seem good to me. As I mentioned in my title Bad, obsolete and very old since it has not been modernized. The mail option is very slow and does not simplify processes or fields.
The chat option is very bad and slow. Additional if you are working with dual customers the chat option use the same text box, so you confuse the client and send the wrong information many times.

Cons

The application has a lot to change to be good. Maybe in its time it was functional but now I do not consider it. This application is being replaced by another one with better options

Verified Reviewer
Overall rating
  • Industry: Computer Hardware
  • Company size: 10 000+ Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Moxie review

Reviewed on 2019/04/03

Pros

In moxie you can used for email and chat with clients. Its very fast.

Cons

I dont like when you need search any email/chat because have much steps.

Athena D.
Overall rating
  • Industry: Real Estate
  • Company size: 5 001-10 000 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Not That Easy to Use

Reviewed on 2020/02/27

it's okay, but not great.

it's okay, but not great.

Pros

Some of the flyers looked professionally made

Cons

Felt limited in what it had to offer. Tried to use it, just not easy to understand - not enough training on how to use it.

Showing 5 reviews of 7 Read all reviews

Moxie Concierge Email Management FAQs

Below are some frequently asked questions for Moxie Concierge Email Management.

Moxie Concierge Email Management offers the following pricing plans:

  • Starting from: US$3,00
  • Free Trial: Not Available

$3 per user/month base price

We do not have any information about Moxie Concierge Email Management features

Moxie Concierge Email Management has the following typical customers:

2-10, 11-50, 51-200, 201-500

We do not have any information about what languages Moxie Concierge Email Management supports

Moxie Concierge Email Management supports the following devices:

Moxie Concierge Email Management integrates with the following applications:

Microsoft SharePoint

Moxie Concierge Email Management offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

See all software categories found for Moxie Concierge Email Management.