About EchoSpan

<strong>360 Degree Feedback Reviews</strong>
360-degree feedback reviews provide workers valuable insights into their professional strengths and opportunity areas by soliciting feedback from people that work with them regularly. With EchoSpan's Web-based system, every aspect of your process can be easily configured for your needs, including review content, rating scales, relationship groups, workflows as well as reports.

<strong>Automated Development Planning</strong>
The EchoSpan development planning module helps employees close the loop on their 360 degree feedback process by enabling employees to create and manage professional development plans based on their review results.

<strong>Employee Engagement Surveys</strong>
Engagement surveys are used by organizations of all sizes to determine the factors that encourage top employee performance. With EchoSpan, these important insights are gathered and analyzed though an organized process using our proven, online platform. The EchoSpan tool can be configured for projects large and small in just a few minutes and provides customers complete control over the survey process.

Key benefits of EchoSpan

Consultant - friendly
Customizable Surveys & Reports
Unlimited PDF & Interactive Reporting
Development Planning & Engagement Survey Modules
Support for 100+ Languages
Free 30-day trial
GDPR-compliant
Data Encryption At-Rest & In-Transit
HRIS Integration Support
SSO Support

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Images

The EchoSpan platform is accessible for users on mobile devices without requiring them to download an App.
Administrators can easily customize review questions, rating scales, relationship groups, workflows, reports and more.
Administrators can easily monitor employee progress.  Review tasks can be automated or manually managed, depending on administrator preferences.
EchoSpan offers a full suite of editable 360 report components, enabling administrators to customize the way data is presented to your participants.
Managerial dashboards make it easy for managers to view the results of their direct reports in a number of dynamic formats.
The development planning module helps employees customize objectives based on the 360 feedback they receive.  Administrators can also view results for an entire cohort, to determine where employees are focusing their plans for growth.
EchoSpan offers an Employee Engagement module with unlimited customization options for your survey items as well as reports.
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EchoSpan video
EchoSpan video
EchoSpan video
EchoSpan screenshot: The EchoSpan platform is accessible for users on mobile devices without requiring them to download an App. EchoSpan screenshot: Administrators can easily customize review questions, rating scales, relationship groups, workflows, reports and more. EchoSpan screenshot: Administrators can easily monitor employee progress.  Review tasks can be automated or manually managed, depending on administrator preferences. EchoSpan screenshot: EchoSpan offers a full suite of editable 360 report components, enabling administrators to customize the way data is presented to your participants. EchoSpan screenshot: Managerial dashboards make it easy for managers to view the results of their direct reports in a number of dynamic formats. EchoSpan screenshot: The development planning module helps employees customize objectives based on the 360 feedback they receive.  Administrators can also view results for an entire cohort, to determine where employees are focusing their plans for growth. EchoSpan screenshot: EchoSpan offers an Employee Engagement module with unlimited customization options for your survey items as well as reports.

Features

Total features of EchoSpan: 27

  • 360 Degree Feedback
  • API
  • Anonymous Feedback
  • Career Development
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Employee Management
  • Goal Setting / Tracking
  • Individual Development Plans
  • Negative Feedback Management
  • On-going Performance Tracking
  • Peer Appraisals
  • Performance Management
  • Performance Review Management
  • Progress Tracking
  • Question Library
  • Rater Selection
  • Reporting/Analytics
  • Review Cycle Tracking
  • Self Assessment
  • Self Service Portal
  • Skills Assessment
  • Strategic Planning
  • Surveys & Feedback
  • Weighted Performance Measures

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Reviews

Overall rating

4,8 /5
(39)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,6/5
Customer Support
4,9/5

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Showing 5 reviews of 39
Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 501-1 000 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent service; Quality Product

Reviewed on 2020/08/04

Pros

The software is fairly easy to use. The service provided is great. They typically respond much sooner than the 24 hours promised. The reports are generated quickly. The ability for development planning (although we haven't used the function yet)

Cons

Overall, it is very intuitive . I wish I could delete my own projects out of archive. I wish I could click a button for all the questions and make changes to them versus individual questions (I.e., quickly convert a group of questions from self only to both raters).

Shawn D.
Overall rating
  • Industry: Human Resources
  • Company size: Self Employed
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product with outstanding customer support

Reviewed on 2020/12/14

I have been completely satisfied with EchoSpan because (1) the product is great and gets regular...

I have been completely satisfied with EchoSpan because (1) the product is great and gets regular updates to make it even better and (2) the level of support is outstanding. I am very much a "figure it out on my own" person, so the online videos, tutorials, and help features were usually all I needed. But any time I had a question or problem I couldn't resolve on my own I got knowledgable, quick support from the EchoSpan team. These two factors make it really easy to refer others to this product.

Pros

As an independent contractor, I need a flexible, customizable 360-degree feedback platform that allows me to run multiple projects for multiple clients. EchoSpan provides that plus a host of other features that allow me to respond to almost any client need. I found a number of features helpful, including (1) the editable competency library, (2) automation features that help with the logistics of a project, and (3) the regular updates that add functionality to the application. Overall, the biggest advantage of this product for me is the ability to develop, administer, and report multi-rater projects that vary in scope from the simplest survey to the most complex design.

Cons

As with any product, there is a bit of a learning curve. With that said, if you've got some experience with administering these types of projects, you will likely feel "at home" pretty quickly. There are a number of helpful tools in the application to guide you through projects, so straightforward projects are pretty simple to run. As the complexity of the project increases, you will need to dig deeper to get the results you're looking for -- which I don't think is unusual for any system.

Maria A.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Overall, a good experience!

Reviewed on 2016/05/19

I have just recently started using the system and overall, I like it! It has many more features...

I have just recently started using the system and overall, I like it! It has many more features then the old system I used to use. I like that you can upload Targets and Raters into the system without manually entering them (old system I had to!). You should be well versed with some type of 360 Survey administration background to get around and through the system. You have resources if you are having troubles but you really need to figure the system out independently. When you have an issue you need to send an email to the helpdesk. They are responsive and helpful but if you have a big issue it can take a while to explain it by typing your issues and waiting several hours to get an answer. I haven't gotten used to not picking up the phone and calling for help. That part can be a little frustrating especially when you have client's breathing down your neck for an immediate answer. The helpdesk does their best to help and they are always friendly. Really love the flexibility of the report on what you can include. The report is very easy to read overall although I found a few glitches now and again. Once I reached out to the helpdesk they took care of it quickly. I am happy with the new system and look forward to continuing to learn more!

Response from EchoSpan

Maria, we sincerely appreciate your feedback. It is important to us that our clients are completely satisfied with their experience with EchoSpan. We do understand that, due to the complexity and timing of some of our client¿s reviews, they require a more dedicated support approach. We have an Enterprise support program that can be opted into that provides clients with onboarding assistance, phone and email support from a dedicated senior client manager, and a 2 hour support request response time. In addition, we conduct a weekly training webinar on Mondays and a weekly Q&A webinar on Wednesdays for our clients so they have direct access to our Support team.

Lorrina E.
Overall rating
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why EchoSpan is our go-to provider for 360 assessments

Reviewed on 2021/02/15

I have worked with EchoSpan for over 10 years and highly recommend their product. I first worked...

I have worked with EchoSpan for over 10 years and highly recommend their product. I first worked with them as an in-house talent assessment lead for a Fortune 100 company where EchoSpan was our 360 provider for our global 360 assessments. Their customer service and product were both incredible - and we were a demanding client. I have been an independent consultant for close to 10 years now, and my business partner and I both rely on EchoSpan to support our client needs across a range of industries and companies of all sizes. Our clients are also thrilled with EchoSpan's products and services.

Pros

The best feature about EchoSpan's software is its flexibility. So many 360 packages don't allow customization options (or options are limited), but it is what our clients want and need so EchoSpan is our go-to provider. In addition, if the software doesn't support our customization needs, the EchoSpan design team is always willing to work with us.

Cons

Nothing comes to mind.

Liz V.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1 000 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Elegant simplicity

Reviewed on 2019/06/08

I am a fan! EchoSpan has proven to be an ideal partner for our engagement surveys. The staff are...

I am a fan! EchoSpan has proven to be an ideal partner for our engagement surveys. The staff are highly responsive and the communication on projects is unsurpassed. These characteristics are not easy to find in many bigger technology companies. Bigger is not always better. EchoSpan is the smart choice for solid software functionality and 5 star customer service!

Pros

Many software packages are "over built" for the functionality businesses actually need. EchoSpan is one of the few companies who designs software that walks that line perfectly. The basics are covered with an easy step-by-step process that is both intuitive and elegant. There are also advanced features like sentiment analysis to keep pace with market competitors. They've delivered the perfect balance of neither too much nor too little functionality in their software, which makes it particularly ideal for mid-market clients. Additionally, I can't say enough about the professionalism of their project management team. We outsourced a very high profile project to EchoSpan and I never experienced such seamless implementation, flexibility to change course when needed, and detailed communication to ensure decisions happened quickly. Bravo EchoSpan!

Cons

Honestly, I can't think of anything. The reports are straightforward and easy to understand. Some of the competitors have elegant data visualization dashboards but charge 2x the money for it.

Showing 5 reviews of 39 Read all reviews

EchoSpan FAQs

Below are some frequently asked questions for EchoSpan.

EchoSpan offers the following pricing plans:

  • Starting from: US$99,00/one-time
  • Pricing model: One Time License
  • Free Trial: Available

EchoSpan offers a pricing calculator that enables you to generate estimates for each version of the tool that we offer here: https://www.echospan.com/360-degree-feedback-features.asp

We do not have any information about EchoSpan features

EchoSpan has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

EchoSpan supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

EchoSpan supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

EchoSpan integrates with the following applications:

ADP HR Assist, UKG Pro

EchoSpan offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for EchoSpan.