Skype

Skype

Multi-channel communications software

4.3/5 (8314 reviews)

Skype Overview

Skype is a telecommunications software that provides video chat and voice calls from computers, mobile devices and tablets. Used by freelancers, start-ups and multinational enterprise-level organizations alike, Skype facilitates multi-channel communication and collaboration in any workplace.

Skype integrates voice, video and instant messaging to provide a worldwide telecommunication service for free. In addition to voice chat, video chat and IM, Skype enables file transfers, SMS, screen-sharing and video conferencing, making it a popular business tool. Skype provides a reliable and cost effective way for businesses of any size to communicate with each other and with their clients.

Skype enables users to bring their conversations to life by reacting to any message with GIFs, stickers, and Mojis. Users can share photos, messages, emoticons and stickers in real-time. Accessible on desktop, mobile, and tablet devices, Skype gives users the flexibility to communicate and connect with people anytime, anywhere.

Pricing

Starting from
€3,50/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Skype Reviews

Overall rating
4.3/5
87% positive reviews
4248
Excellent
2959
Very good
852
Average
183
Poor
72
Terrible
Osamah A.

Connect with your co-workers

Used Daily for 2+ years
Reviewed on 2019/09/10
Review Source: Capterra

I have been using Skype for Business for almost 3 years now and I am completely satisfied with it.

I often connect with my friends and family through Skype video calls and the video quality is just amazing, the voice is fine and pure. Skype does have other features than calls that often come in handy and makes your work easier like the Whiteboard and the screen sharing features.

through 3 years of using Skype, I have realized how much it saved for me by letting me make tons of calls without charging a dime! I just love Skype for Business!

Pros

I love Skype for Business because it lets me connect with my friends, classmates or even with strangers that I meet in some online game! Skype has many many amazing features that I enjoy every day. it lets you voice call or even video call your friends in an HD resolution and high-quality audio for free and without any interruption.

I always make video calls with my entire class using Skype for Business. As it allows up to 250 different users to be connected in one single call, that is just amazing. we usually use this feature to discuss the class.

Another feature I like about Skype for Business is the screen sharing feature, in which you can share your desktop with someone else, he can see everything in your screen without needing to be beside you, that is very helpful.

Also, I like to use the Whiteboard which is like a work-space that you can use to explain and draw things on it. You can make your own Poll and get your friends to vote and display the results.

Cons

Bottom line, nothing to hate or dislike about Skype for Business, it is just the perfect phone (or video) calls platform. Some people might hate to pay some money for more features but it is worth it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Travis A.

Daily User

Used Daily for 2+ years
Reviewed on 2019/08/29
Review Source: SoftwareAdvice

We take the good with the bad, but the benefits far exceed the few cons we've identified. We will continue to use Skype daily as it has become ingrained in the way we conduct business.

Pros

Big money saver for our business. Helps us eliminate the need for expensive phone networks and business travel. We have multiple locations around the country and Skype for business allows us to have frequent video conferences from location to location without business travel.
We have come to rely on it so much that most of our employees have moved away from desk phones to just using Skype for Business as their only phone. It's been a logical and easy transition for us.

Cons

Occasionally we have a weird glitch where it will shut down on us for some un-known reason. It's usually intuitive enough for some non-technical employee to get it figured out and fix it, but sometimes we have to call in the experts from our IT department to come bail us out.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Verified Reviewer

An Extremely Versatile Means of Professional Communication

Used Daily for 2+ years
Reviewed on 2019/08/05
Review Source: Capterra

Skype for Business is a phenomenal software that has truly incorporated a lot of features into one extremely easy-to-use application. Knowing that you can stay in communication with absolutely anyone in your firm, and knowing their availability throughout the entire workday makes it a very convenient application to use, which is why I will continue to use it as a my first option for communication and messaging at work. The subtle and slight change of granting a user the ability to save certain messages would be a large plus, but regardless of whether or not such a feature gets incorporated, the software remains highly useful, effective, and dynamic.

Pros

As briefly indicated by the title, the most valuable aspect of this software is its ability to truly serve as an extremely flexible channel of communication in both an active and a passive sense. Not only does the software function as a platform to send messages, chat casually and professionally, share your screen, easily upload and download files, and more, but it also functions as a way to keep tabs on the activities of your fellow co-workers without having to physically ask them whether they are fully available, busy, or in an important meeting where they cannot be disturbed. Since the software automatically updates whether you are away from your computer or on it, others can know if it is a good time to talk to you, or if you are currently inactive or busy. In addition, perhaps my personal favorite aspect of this software is that you can choose to not receive messages for a certain period of time. This makes me feel calm and relaxed when presenting my screen to a group of coworkers, knowing that no private information will pop up on my screen via a Skype chat.

Cons

Although this software has been truly helpful and rewarding throughout the years where I have used it on a daily basis, there is one small aspect where I have always felt like improvement could be made. Once a skype chat is closed, all messages are immediately lost and, as far as I know, there is no way to recover them. As a result, important information can be accidentally dismissed, or a crash of the application can cause info to get lost, forcing the user to have to ask for it again. This has been a relatively frequent problem that my co workers and I share, and has forced us to use another form of instant messaging when sending links that we may need to access multiple times. A feature to "save" messages or "pin" them would certainly be largely satisfactory to many users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Good for connecting with colleagues

Used Daily for 2+ years
Reviewed on 2019/07/08
Review Source: Capterra

Overall, I have had a positive experience with Skype and would love to see them continually improve upon the product. I found that when using Skype for video calls, the quality is usually very good in terms of both the picture and audio.

Pros

Skype integrates very well with the Microsoft office suite and has enabled me and my colleagues to connect with each other instantly and effectively. I think it's great that Skype allows you to edit messages that were previously sent. This has enabled me to rectify embarrassing typos as well as correct vital information.

Our team also likes how you can setup different chats with specific individuals; this is very helpful when we need to share information with a more broad or limited audience. I also like how all users can easily view which members have been added to what chat.

When using skype for video calls, I like to use the screen share feature quite frequently for training during meetings as well.

Cons

In terms of features I would like to see, I think it would be great if Skype would have one more layer of backup for messages. There have been times where I deleted messages and wasn't able to restore them.

In the past, Skype would allow us to copy and paste information from multiple highlighted messages into our company database. However, in a recent update, skype did away with this feature and now we have to copy multiple messages one by one. This is very inconvenient and I would love to see this restored!

Skype also has issues with lagging and crashing that seem to be unrelated to our company network.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
Verified Reviewer

Great communication facility

Used Daily for 1+ year
Reviewed on 2019/05/24
Review Source: Capterra

As a journalist, and although I currently work in the tourism sector, specifically in a travel agency, for me the use of social networks is of vital importance in order to attract customers and build trust through constant interaction with the public, being Skype for Business a basic communication channel or essential to achieve that contact directly and live that without a doubt bet for quality attention to our customers, so I spend a lot of my time making calls to show varieties of facilities of lodgings and recreational, parks, tourist sites in general, and thus customize the reservations, generating without a doubt better results with a high percentage of packages sold, that unlike sending an email.

This software generates that psychological effect of security and trust that I recommend for the promotion of our services or products, I think there are many people who feel more secure when they see our face, and listen directly to our explanation, thus also avoiding us to fall into misunderstandings that in the future could discredit us professionally. Nothing better than to face, provide solutions and win satisfied customers.

Pros

What really makes me use this software is its great functionality in the communication area, especially for me as a journalist, since among its functions you can share chat, make video conferences, and send other files, with a high security system, allowing us to interact with our colleagues or clients and hold meetings either nationally or internationally without any kind of problem, in addition to being able to link to any type of device and keep track of our calls made which could serve as a database of our clientele to continue promoting our service in the future and also has a response capacity much faster than an email when offering tour packages making the work much more efficient, since it allows a live contact with people and thus Quickly determine your aspirations and be able to provide them with what they are really looking for to enjoy r your holidays in a pleasant way, that really seems great.

Cons

Many times you have problems regarding the resolution of sound and video, as many applications must be paid to use all its functions such as voicemail or call a landline. Sometimes it is vulnerable to bring viruses to our computers. It can also attract unwanted contacts that could harm our work and personal peace of mind. It is important to emphasize that for its proper functioning you must have a good internet connection.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Skype Pricing

Starting from
€3,50/month
Pricing options
Free Trial
Free
Subscription
Value for money

Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

Skype Features

  • Call Recording
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Voice Mail

Additional information for Skype

Key features of Skype

  • 1:1 video calls
  • Caller ID
  • Calls to mobiles & landlines
  • Chat
  • Communication management
  • Contact me button
  • Contact sharing
  • File sharing & transfer
  • File sharing & transfer
  • Forward calls
  • Group screen sharing
  • Group video calls & conferencing
  • Instant messaging
  • Mojis & emoticons
  • Monitoring
  • Multi-channel communication
  • Receiving
  • Screen sharing
  • Send texts (SMS)
  • Share button
  • Skype Connect
  • Skype Manager
  • Skype WiFi
  • Skype for Outlook.com
  • Skype number
  • Skype to Facebook
  • Skype to Skype calls
  • Skype to go
  • Skype translator
  • Video and voice calls
  • Video conferencing
  • Video messaging
  • Voice messages

Benefits

  • Collaborate, demonstrate and engage audiences with Skype's screen sharing feature. Share screens with anyone else on Skype for free.

  • Manage Skype accounts centrally with Skype Manager. Set up staff accounts, allocate credit and monitor credit spent.

  • Send unlimited files and photos of any size.

  • Call mobiles and landlines anywhere in the world using Skype credit.

  • Put a Skype button on any page and allow clients or colleagues to connect users in one click. Receive calls, instant messages and more.

  • Talk face to face for free with anyone, (or multiple people) anywhere in the world who also has Skype, reducing or eliminating unnecessary travel costs.

  • Communicate with colleagues and clients in real-time using Skype's free instant messaging feature.

  • Reduce the need to travel - and eliminate the costs incurred - with Skype for Business. Conduct meetings via video conference, for free.

  • Skype FAQs

    Below are some frequently asked questions for Skype.

    Q. What type of pricing plans does Skype offer?

    Skype offers the following pricing plans:

    Starting from: €3,50/month

    Pricing model: Free, Subscription

    Free Trial: Not Available

    Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

    Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

    Q. What are the main features of Skype?

    Skype offers the following features:

    • 1:1 video calls
    • Caller ID
    • Calls to mobiles & landlines
    • Chat
    • Communication management
    • Contact me button
    • Contact sharing
    • File sharing & transfer
    • File sharing & transfer
    • Forward calls
    • Group screen sharing
    • Group video calls & conferencing
    • Instant messaging
    • Mojis & emoticons
    • Monitoring
    • Multi-channel communication
    • Receiving
    • Screen sharing
    • Send texts (SMS)
    • Share button
    • Skype Connect
    • Skype Manager
    • Skype WiFi
    • Skype for Outlook.com
    • Skype number
    • Skype to Facebook
    • Skype to Skype calls
    • Skype to go
    • Skype translator
    • Video and voice calls
    • Video conferencing
    • Video messaging
    • Voice messages

    Q. Who are the typical users of Skype?

    Skype has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Skype support?

    Skype supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Skype offer?

    Skype has the following pricing plans:

    Free, Subscription

    Q. Does Skype support mobile devices?

    Skype supports the following devices:

    Android, iPhone

    Q. What other apps does Skype integrate with?

    Skype integrates with the following applications:

    1CRM, BigContacts, Bitium, Cayzu, Grasshopper, Mendix, Moxie Concierge, OnePageCRM, Wimi, WorkXpress

    Q. What level of support does Skype offer?

    Skype offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support