Medallia Experience Cloud

4.5 (32)
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The pioneer and market leader in Experience Management

About Medallia Experience Cloud

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment.

Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/


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Ease of Use

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Reviews

Overall rating

4.5 /5
(32)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.3/5

Already have Medallia Experience Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 32
Ryan
Ryan
Overall rating
  • Industry: Human Resources
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Advantage and Disadvantage of Medallia

Reviewed on 2024/06/18

Pros

I like the way it shows simple dashboards and quick reports about NPS, Satisfaction Rate, and Verbatims.

Cons

Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter. Instead, it only shows by hiring manager. We just think that Medallia is somehow not that flexible in giving us power to tweak the existing reports.

Alex
Overall rating
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Important for any customer service department/Organization.

Reviewed on 2023/07/21

Excellent tool. I can have a better understanding of what customers are telling us via the surveys...

Excellent tool. I can have a better understanding of what customers are telling us via the surveys and what are their needs.

Pros

Reports, customers comment and the full chart of the department i manage. Has a full view of what are the strengths and weakness. Can plan according what its been pointed on each feedback.

Cons

When downloading reports most of the time webpage is slow as ever and it gives a hard time.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 2.0 /10

High Total Cost of Ownership

Reviewed on 2019/02/21

Pros

It just works once extensive setup is in place.

Cons

Very expensive to run. Medallia's model is based on maximising Medallia consultancy - even for simple things like adding new touchpoints, help requests, simple customisations. I prefer cloud based services that gives much more control to the customer.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Ease of use

Reviewed on 2023/10/27

Pros

The easy way to see what customers are saying and where improvements are needed.

Cons

The ease at which customers can post untruths or straight up lies.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Medallia wins again

Reviewed on 2022/08/27

Medallia is a magnificent product geared to reach your maximum customer service potential in your...

Medallia is a magnificent product geared to reach your maximum customer service potential in your business if you’re a large corporation it’s a mistake not to use this service

Pros

The ability to build surveys and not only get feedback from customers but employees as well to improve the workplace

Cons

There is no tutorial or training given in my company on how to use this it’s sinker swim and that may be directly related to my management and not others in the company remember management sets the tone and ease of the work environment

Showing 5 reviews of 32 Read all reviews

Medallia Experience Cloud FAQs

Below are some frequently asked questions for Medallia Experience Cloud.

Medallia Experience Cloud offers the following pricing plans:

  • Starting from: US$5.00
  • Free Trial: Not Available

Contact Medallia for pricing details.

Medallia Experience Cloud has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Medallia Experience Cloud supports the following languages:

English

Medallia Experience Cloud supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Medallia Experience Cloud integrates with the following applications:

Contentsquare, Fullstory, Google Maps, Jira, Lockdown & Crisis Communication Platform, Marketo Engage, Medallia Digital Experience Analytics, Quantum Metric, Salesforce Sales Cloud, ServiceNow, Slack, Tableau, Twilio, Workplace from Meta, Zendesk Suite

Medallia Experience Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

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