ShareFile

Secure file sharing and sync

4,5 /5 (274 reviews) Write a Review!

ShareFile Overview

What is ShareFile?

ShareFile offers a full suite of features to ensure the smooth and secure transfer of files and documents among your desired recipients. ShareFile can be integrated with your chosen 3rd party applications and current file storage systems to ensure flexible and synchronous file storage, modification, saving, sending and retrieval of files.

ShareFile accommodates the secure sending of large files, with the ability to send and receive files of up to 100 GB in size. Files are protected with up to SSL/TLS 256-bit encryption and are kept secure in SSAE 16 accredited datacenters. Regular backups and redundant power sources ensure your files are always safe and secure.

Exchange business files with clients through one custom-branded, password-protected secure space. ShareFile's graphic design team customizes your ShareFile site to match your logo and website. Collaborate on projects with shared access, viewing and modification rights on all manner of files.

Files can be accessed from any device, mobile or desktop, allowing you to work anywhere. You can add an e-signature feature to your chosen documents. ShareFile also provides tracking tools to give you valuable insights into who has received your files. Get notified when files are received.

ShareFile Overview

Pricing

Starting from
US$16,00/month

Pricing options

Free Trial
Subscription
Value for money

ShareFile Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), French, German, Japanese, Korean, Spanish

Media

Sending a PDF in ShareFile
ShareFile click trail tracking
Folder view on iPad
Sending files in Outlook (using web links)
Secure file sharing on Android
Custom sharing permissions
Rich mobile editing
QuickBooks, Xero, FreshBooks and Basecamp integrations
Folder view on iPhone
ShareFile video ShareFile screenshot: Sending a PDF in ShareFile ShareFile screenshot: ShareFile click trail tracking ShareFile screenshot: Folder view on iPad ShareFile screenshot: Sending files in Outlook (using web links) ShareFile screenshot: Secure file sharing on Android ShareFile screenshot: Custom sharing permissions ShareFile screenshot: Rich mobile editing ShareFile screenshot: QuickBooks, Xero, FreshBooks and Basecamp integrations ShareFile screenshot: Folder view on iPhone

ShareFile Reviews

ShareFile Reviews

Overall rating
4,5
/
5
Excellent
158

Very good
94

Average
15

Poor
2

Terrible
5

Value for Money
4,1
Features
4,4
Ease of Use
4,4
Customer Support
4,2
92% recommended this app
Michael W.

Beta tester turned daily user

I have a long history with Citrix. I beta tested the GoToAssist line of products. So they asked me to beta test the ShareFile product. In the beginning it was crap. I tried to upload my files (about 1 TB) and it croaked after 5 GB. I called support and they referred me to a company that was writing a migration tool. I beta tested that too. they asked for my honest opinion and I gave it to them. I told them Citrix should just fix their software and I shouldn't have to buy an extra tool to get my data into the cloud.

Fast forward 2 years later, my Accountant tells me we are bleeding money paying for something we're not using (ShareFile) he said use it or dump it. So I download it again, started using it, uploaded my 1TB+ of data into it and was impressed. They have come a LONG way. I can even modify word documents and PDF's within the ShareFile client. Now they have an iOS app and droid app. I see improvements on a regular basis, like now they have a "save to sharefile" option on the iOS. This is Citrix after all they make good stuff. I am glad I stuck with them so long because now I have a grandfathered account type. It's coming along really well and I'm really happy I stuck with them. they used to support WebDav for windows integration, now they have a "Mapped drive app"


Joey P.

Secure File Sharing Solution


Erica G.

Secure Sharing


Tim B.

THINGS ARE CHANGING

Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.


Kari T.

Sharefile has changed our office flow for the better

We are a billing service with several clients. We use sharefile to keep track and organize what comes in. Since we can create as many folders as needed, we have a “done” folder within each one and once we’ve completed the work we move it to “done”. That way everyone with access can see that we’ve done the work and the history in that folder. It makes a huge difference to our workflow. We no longer need to organize paper or have to scan documents to keep an electronic copy.


Michael W.

Beta tester turned daily user

Used Daily for 2+ years
Reviewed on 2016/06/29
Review Source: GetApp

I have a long history with Citrix. I beta tested the GoToAssist line of products. So they asked me to beta test the ShareFile product. In the beginning it was crap. I tried to upload my files (about 1 TB) and it croaked after 5 GB. I called support and they referred me to a company that was writing a migration tool. I beta tested that too. they asked for my honest opinion and I gave it to them. I told them Citrix should just fix their software and I shouldn't have to buy an extra tool to get my data into the cloud.

Fast forward 2 years later, my Accountant tells me we are bleeding money paying for something we're not using (ShareFile) he said use it or dump it. So I download it again, started using it, uploaded my 1TB+ of data into it and was impressed. They have come a LONG way. I can even modify word documents and PDF's within the ShareFile client. Now they have an iOS app and droid app. I see improvements on a regular basis, like now they have a "save to sharefile" option on the iOS. This is Citrix after all they make good stuff. I am glad I stuck with them so long because now I have a grandfathered account type. It's coming along really well and I'm really happy I stuck with them. they used to support WebDav for windows integration, now they have a "Mapped drive app"

Pros

iOS save to sharefile
Easy to use interface
progress bar when uploading files
MODIFY DOCUMENTS in sharefile
share a file/folder for a # of downloads
share a file/folder for a # of days
download notifications
no sharefile account? no problem you can still see my files
Ha Ha I FORCE you to create an account, to see me files because I can! (or because my regulations state I have to require individual accounts.)

Cons

Relatively speaking they are coming late to the market, Box and Dropbox have been out a long time. I'm trying to think of some con's but the truth is I know they are improving the software as I type.

Oh I though of one. In Microsoft word they don't have "save to sharefile" option like dropbox does, but they do have the "Drive mapper app" so you can save it to Z: or whatever.

They don't synchronize with my NAS, it's deliberate. I'm a network engineer I tried all the tricks and workarounds, yes even symbolic links and hard links. They don't work. You're not supposed to do it. They're not trying to be a backup for your NAS.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joey P.
Industry: Mechanical or Industrial Engineering
Company size: 11-50 Employees

Secure File Sharing Solution

Used Weekly for 2+ years
Reviewed on 2019/08/08
Review Source: Capterra

Pros

Easy to navigate UI. ShareFile has an add-on that integrates into standard Outlook email platform. The add-on allows you to email large files using a secure third party FTP, where sensitive documents can only be accessed by permitted parties. It's easy to set permissions if you allow the document to be shared with others. Works well for cloud sharing documents and files where collaboration is needed. You can set a time duration for files to automatically delete themselves, so that makes managing storage capacity easier.

Cons

No real cons that I can think of. Perhaps for some people who are not tech savvy might have trouble setting up their personal preferences, but this could apply to any software. I found it easy and intuitive to set up using the web app, mobile app, and the Outlook extension.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Erica G.
Industry: Financial Services
Company size: 11-50 Employees

Secure Sharing

Used Daily for 2+ years
Reviewed on 2020/09/28
Review Source: Capterra

Pros

ShareFile is greats for sharing documents securely. It is nice how you can see who has opened the attachments and when they opened them. It is also nice that the links expire for security purposes.

Cons

When people don't realize that the links will expire, I occasionally have to resend the document.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tim B.
Industry: Medical Practice
Company size: 11-50 Employees

THINGS ARE CHANGING

Used Daily for 2+ years
Reviewed on 2018/02/22
Review Source: Capterra

Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.

Pros

I liked that it was affordable, easy to use, and we could do more if we wanted to. The actual log in and navigation was easy to use for the most part after some updates and the customer care used to be okay the few times I needed it.

Cons

They have now hiked up the prices basically telling Small/Medium Businesses to pay up or leave (only about a 30-60 day window to decide do I want to pay more or not). For most small businesses it's an easy choice as alternative affordable pricing is out there all over as I found. I guess they only care about big time companies now that they are "Big Time". Lol, while searching for them I see that they were one of best in 2017... big heads? Seems to be the case. I think this new change will make everything they were doing go down hill fast... good luck shareholders (if they are public).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Kari T.
Industry: Financial Services
Company size: 2-10 Employees

Sharefile has changed our office flow for the better

Used Daily for 2+ years
Reviewed on 2020/06/23
Review Source: SoftwareAdvice

We are a billing service with several clients. We use sharefile to keep track and organize what comes in. Since we can create as many folders as needed, we have a “done” folder within each one and once we’ve completed the work we move it to “done”. That way everyone with access can see that we’ve done the work and the history in that folder. It makes a huge difference to our workflow. We no longer need to organize paper or have to scan documents to keep an electronic copy.

Pros

I love how the user access is so detailed. Our Providers can upload their information into their own folders and that they can’t see all of our other providers folders. And they aren’t able to delete anything or move it if I don’t want them to.
I like that we always have a record of what got uploaded and when so everyone can see it.

Cons

The site is pretty slow at times, but it could just be the amount of data we have on our dataset. I might be able to clean it up and it would be faster.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,6/10
Based on 274 user ratings
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ShareFile Pricing

ShareFile Pricing

Starting from
US$16,00/month
Free Trial
Subscription
Value for money
Value for Money
4,1/5
Based on 274 user ratings
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ShareFile Features

ShareFile Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4,4/5
Based on 274 user ratings
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Categories

Additional information for ShareFile

Additional information for ShareFile

Key features of ShareFile

  • Audit trails & file version control
  • Automatic file syncing with your computer
  • Custom branding to match your business colors
  • Custom permission/visibility settings
  • Custom reporting tools
  • Customizable security settings
  • Desktop Widget with drag-and-drop
  • Full text search within documents
  • Granular folder permissions
  • Mobile app for phone and tablet
  • Multi-device access (PC, Mac or mobile)
  • Online folder creation
  • Outlook integration
  • Right Signature integration for e-signature
  • SSL/TLS 256-bit encryption and AES 256-bit encryption
  • Servers in SSAE 16 accredited datacenters
  • Set-up support from customer care team
  • ShareFile Sync: real-time folder collaboration
  • Tracking and email alerts for received files
  • Up to 10 GB file upload

Benefits

  • ShareFile Sync: This features means colleagues and clients can work together in the same folder in real-time. This removes the need to upload and download files.

  • Desktop Widget: The ShareFile desktop widget means you can access and manage shared files and folders without opening your browser. Use the drag and drop capability to move files from your desktop folders to ShareFile.

  • ShareFile ensures that all files sent or received are securely protected using Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption protocols.

  • Files resting on servers are protected with AES 256-bit encryption and are stored in one of 16 accredited datacenters. These centers feature hurricane-rated roofs and multiple redundant power sources.

  • Regular backups are performed on all data stored at the ShareFile data centers, as well as off-site data backups.

  • ShareFile mobile apps allow you to access files from any mobile device. You can also track account activity from your device, set expiration policies for the files you have saved in the mobile app, and remotely lock or wipe data from lost or stolen devices.

  • ShareFile's customizable settings allow you to set advanced user permissions. Multi-factor authentication ensures only the right clients and employees see your files.

  • ShareFile allows you to set-up custom syncing, scheduling and integration with your preferred 3rd party applications using the ShareFile Command Line Interface (SFCLI) and API.

  • ShareFile allows you to easily migrate clients using FTP for file transfer. Connect through a traditional FTP (port 21) or over an Implicit SSL/TLS connection (port 990).

  • ShareFile FAQs

    ShareFile FAQs

    Below are some frequently asked questions for ShareFile.

    Q. What type of pricing plans does ShareFile offer?

    ShareFile offers the following pricing plans:

    Starting from: US$16,00/month

    Pricing model: Subscription

    Free Trial: Available

    Q. What are the main features of ShareFile?

    ShareFile offers the following features:

    • Audit trails & file version control
    • Automatic file syncing with your computer
    • Custom branding to match your business colors
    • Custom permission/visibility settings
    • Custom reporting tools
    • Customizable security settings
    • Desktop Widget with drag-and-drop
    • Full text search within documents
    • Granular folder permissions
    • Mobile app for phone and tablet
    • Multi-device access (PC, Mac or mobile)
    • Online folder creation
    • Outlook integration
    • Right Signature integration for e-signature
    • SSL/TLS 256-bit encryption and AES 256-bit encryption
    • Servers in SSAE 16 accredited datacenters
    • Set-up support from customer care team
    • ShareFile Sync: real-time folder collaboration
    • Tracking and email alerts for received files
    • Up to 10 GB file upload

    Q. Who are the typical users of ShareFile?

    ShareFile has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ShareFile support?

    ShareFile supports the following languages:

    Chinese (Simplified), French, German, Japanese, Korean, Spanish

    Q. What type of pricing plans does ShareFile offer?

    ShareFile has the following pricing plans:

    Subscription

    Q. Does ShareFile support mobile devices?

    ShareFile supports the following devices:

    iPad

    Q. What other apps does ShareFile integrate with?

    ShareFile integrates with the following applications:

    Bitium, Conga, Device Magic, GlobiFlow, LogicalDOC, Nintex, Podio, ProntoForms, Results CRM, eFileCabinet

    Q. What level of support does ShareFile offer?

    ShareFile offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials