NetSuite OpenAir

The Leading Cloud Professional Services Automation Solution

4,2 /5 (28 reviews) Write a Review!

NetSuite OpenAir Overview

What is NetSuite OpenAir?

NetSuite OpenAir is the world's #1 cloud Professional Services Automation solution trusted by more than 1,500 high-growth services customers worldwide to take your services business farther.

Easily run your entire services organization in the cloud with total visibility into everything from Resource and Project Management, to Reporting and Dashboards, Time and Expense Tracking, and Invoicing. With a single, unified platform, you enable your organization to gain real-time insights, increase project profitability, maximize billable resource utilization to make informed, data-driven decisions, and automate key aspects across the complete bid-to-bill lifecycle.

Designed from the ground up, NetSuite OpenAir is not only easy to implement and simple to maintain, but it is powerfully configurable to cater towards your specific business requirements as your unique processes change. With the most complete solution on the market, our customers trust that we will meet their unique needs today and provide a platform for growth into the future.

NetSuite OpenAir Overview

Pricing

Starting from
US$399,00/month

Pricing options

Free Trial
Subscription
Value for money

Professional Suite for SMB business starts at $399/month + $49/user/month
Enterprise Suite which includes Resource Management is $899/month + $49/user/month


NetSuite OpenAir Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, Japan, Germany
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 16 others, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish

Media

NetSuite OpenAir video NetSuite OpenAir screenshot: NetSuite OpenAir screenshot: NetSuite OpenAir screenshot: NetSuite OpenAir screenshot: NetSuite OpenAir screenshot: NetSuite OpenAir screenshot:

NetSuite OpenAir Reviews

NetSuite OpenAir Reviews

Overall rating
4,2
/
5
Excellent
11

Very good
13

Average
2

Poor
2

Terrible
0

Value for Money
3,8
Features
3,8
Ease of Use
3,4
Customer Support
3,8
86% recommended this app
Verified Reviewer

Best expensive and project management tool

Good software for maintaining expense and project time management and reporting tool.


Jennie G.

Good riddance!


Savannah W.

You can likely make OpenAir work for your needs


Lyubov P.

NetSuite OpenAir Review from an admin perspective

I'm very happy with OpenAir and the extend to which it could be customized to the needs of the specific corporate organization. It is designed to cover a lot of corporate processes which gives it the potential to make it a primary corporate tool.


Ron K.
Industry: Internet
Company size: 2-10 Employees

Rating only

Reviewed on 2016/09/27
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Computer Software
Company size: 10 000+ Employees

Best expensive and project management tool

Used Daily for 2+ years
Reviewed on 2020/06/30
Review Source: Capterra

Good software for maintaining expense and project time management and reporting tool.

Pros

Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.

Cons

Not really much but sometimes I feel they can do little more improvements on user interface and sometime it is little time taking method for editing submitted time-sheets.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jennie G.
Industry: Electrical/Electronic Manufacturing
Company size: 11-50 Employees

Good riddance!

Used Daily for 2+ years
Reviewed on 2020/01/21
Review Source: Capterra

Pros

My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it.

Cons

This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that probably doesn't matter, because OpenAir hasn't made any significant changes to its platform for many years, despite the fact that they said over and over and over that an update was right around the corner. The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year. It was overwhelming to think about changing since we had so much data stored in the system, but we have finally taken the leap not to renew our contract and move to BigTime, and I couldn't be happier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Savannah W.
Industry: Information Technology & Services
Company size: 11-50 Employees

You can likely make OpenAir work for your needs

Used Weekly for 2+ years
Reviewed on 2018/09/12
Review Source: SoftwareAdvice

Pros

We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Cons

Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is.
It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Lyubov P.
Industry: Information Technology & Services
Company size: 5 001-10 000 Employees

NetSuite OpenAir Review from an admin perspective

Used Daily for 6-12 months
Reviewed on 2019/02/25
Review Source: Capterra

I'm very happy with OpenAir and the extend to which it could be customized to the needs of the specific corporate organization. It is designed to cover a lot of corporate processes which gives it the potential to make it a primary corporate tool.

Pros

One of the main advantages of OpenAir is extend to which it could be customized to the clients needs. It also can be eintegrated with other business systems that an organization uses - for example SAP. This is a huge advantage because it saves a lot of manual work especially for the accounting department.

Cons

OpenAir is not very user friendly. also its design is not enough intuitive. What is more the new GUI is very confusing for users used to the previous design. One more drawback is that the OpenAir mobile app is not very convenient. It needs further development to make it equally useful as the web app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7,6/10
Based on 28 user ratings
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NetSuite OpenAir Pricing

NetSuite OpenAir Pricing

Starting from
US$399,00/month
Free Trial
Subscription
Value for money

Professional Suite for SMB business starts at $399/month + $49/user/month
Enterprise Suite which includes Resource Management is $899/month + $49/user/month

Professional Suite for SMB business starts at $399/month + $49/user/month
Enterprise Suite which includes Resource Management is $899/month + $49/user/month

Value for Money
3,8/5
Based on 28 user ratings
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NetSuite OpenAir Features

NetSuite OpenAir Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Multiple Projects
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Tracking
Third Party Integration
Features
3,8/5
Based on 28 user ratings
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Categories

Additional information for NetSuite OpenAir

Additional information for NetSuite OpenAir

Key features of NetSuite OpenAir

  • Analytics Dashboards
  • Client Billing & Invoicing
  • Data Import/Export
  • Expense Management
  • Labor Cost Reporting
  • Mobile Access
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Pre-Packaged Integrations
  • Project Management
  • Reporting and Dashboards
  • Resource Management
  • Revenue Recognition
  • Sales Collaboration
  • Security Developer API
  • Skill Profile Management
  • Time & Expense Tracking
  • Timesheet Management

Benefits

- Accelerate ROI with cloud-based delivery—eliminate costly hardware and expensive software maintenance.
- Drag-and-drop resource management allows managers to quickly assign the right resource with the best costs to deliver projects on time and improve margins.
- Connect project activities with company financials to ensure accurate accounting and billing throughout the project lifecycle.
- Increase resource utilization, and manage and deploy resources to projects based on employee’s skills, interests, experience and availability.
- Collaborate on projects and maintain current and accurate project status at all times, allowing managers to proactively identify and resolve potential threats and gain accurate insights into expenses.
- Increase utilization and reduce reliance on subcontractors by easily identifying and assigning consultants who are on the bench or on another team.
- Recognize revenue separate from project billing to support exactly how your organization measures profitability and ensure compliance with financial standards.

NetSuite OpenAir FAQs

NetSuite OpenAir FAQs

Below are some frequently asked questions for NetSuite OpenAir.

Q. What type of pricing plans does NetSuite OpenAir offer?

NetSuite OpenAir offers the following pricing plans:

Starting from: US$399,00/month

Pricing model: Subscription

Free Trial: Available

Professional Suite for SMB business starts at $399/month + $49/user/month Enterprise Suite which includes Resource Management is $899/month + $49/user/month

Q. What are the main features of NetSuite OpenAir?

NetSuite OpenAir offers the following features:

  • Analytics Dashboards
  • Client Billing & Invoicing
  • Data Import/Export
  • Expense Management
  • Labor Cost Reporting
  • Mobile Access
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Pre-Packaged Integrations
  • Project Management
  • Reporting and Dashboards
  • Resource Management
  • Revenue Recognition
  • Sales Collaboration
  • Security Developer API
  • Skill Profile Management
  • Time & Expense Tracking
  • Timesheet Management

Q. Who are the typical users of NetSuite OpenAir?

NetSuite OpenAir has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does NetSuite OpenAir support?

NetSuite OpenAir supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish

Q. What type of pricing plans does NetSuite OpenAir offer?

NetSuite OpenAir has the following pricing plans:

Subscription

Q. Does NetSuite OpenAir support mobile devices?

NetSuite OpenAir supports the following devices:

Android, iPhone

Q. What other apps does NetSuite OpenAir integrate with?

NetSuite OpenAir integrates with the following applications:

Boomi, Salesforce Sales Cloud

Q. What level of support does NetSuite OpenAir offer?

NetSuite OpenAir offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials