Google Analytics

Google Analytics

Enterprise-class web analytics

4.7/5 (3380 reviews)

Google Analytics Overview

Google Analytics is a web analytics service offered by Google. It provides comprehensive reporting and analytics tools for websites of all sizes. Google Analytics enables users to monitor website traffic, understand user-interaction with their site and generate custom reports depending on the needs of their business.

Google Analytics collects, manages and consolidates website data, showing users how customers engage with their websites, ads, videos and social tools across all of their devices. Google Analytics analyzes visitor traffic and enables users to understand their end-user behavior.

Google Analytics activates website data. With the right insights, businesses can improve their marketing campaigns and experiment with their web content. It shows website managers what works well with audiences and what doesn't, allowing them to tailor their site content and marketing strategies.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Google Analytics Reviews

Overall rating
4.7/5
97% positive reviews
2476
Excellent
808
Very good
88
Average
7
Poor
1
Terrible
Verified Reviewer

Analytics solution that grows with your project

Used Daily for 2+ years
Reviewed on 2019/09/19
Review Source: Capterra

I have been using Google analytics for several years both for professional enterprise software as well as personal projects. Google analytics is different from some other competitive products in that with GA, you get an aggregate view of the user behavior. Generally, this has been sufficient for new and growing apps, where I am trying to understand use behavior as a whole.

I am extremely grateful that Google has offered this product for free to developers with lower traffic rates. The information I can learn from analytics is absolutely vital in the early stages when trying to understand what is working and what is not working; long before the operation becomes profitable.

I have some projects that steadily get thousands of hits per day and others that get near 0 hits, but in both scenarios the analytics software works perfectly as expected even when the audience size scales. Some of the great features of google analytics are not discoverable until you have significant amounts of traffic, but I can attest the product overall is extremely helpful at that point.

Most recently I added Google Analytics to my project yesterday. after several years of usage it is still - and will continue to be - my #1 go to product when choosing an analytics package.

Pros

Google Analytics offers lots of great features that make me choose it over competitive products:
- Easy setup and customization; I have used it with websites rendered on a server and single-page apps
- Ability to observe user behavior in real time
- Web interface has excellent tools for creating custom reports and dashboards
- Native apps let me check on the data when I'm away from my desk -- in fact the mobile app is my favorite way to study the data
- When working with multiple apps, the program does a good job keeping everything organized
- The free quota is very liberal, and this is very helpful and necessary when launching new bootstrapped apps and when funds are limited

Cons

Here are some of my pain points with Google Analytics:

- When I add new projects in the mobile app, I must spend a lot of time to set up the reporting views. The app comes with built-in views, but I prefer my own. I have setup these custom views for other projects before. I wish I could easily clone my previous report view into the new project. If this feature does exist, it is too difficult to find even though I am a frequent user. I would like to see Google implement this feature.

- Sharing reports and views in the GA web application works well between two or more projects that I own; however, sharing dashboard template with team members who are collaborating with you on a project has always been challenging. I have tried a couple of times and so far I have not been able to do this successfully

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Hank P.

GA - a great tool!

Used Weekly for 2+ years
Reviewed on 2019/09/06
Review Source: Capterra

Overall, my experience has been good. I was with a company for over 7 years that had a different and pretty expensive product. I was very used to using that product and it had a lot of layers ... but after a few uses of GA, I was back in the zone of getting what info I need quickly.

I manage about 30 websites and use GA on all of them.

Pros

first, you have to love that it's FREE. Why would you NOT use this when it's free? Secondly, GA really gives you everything you need to evaluate the effectiveness of a Website. Sure, other programs dive deep into the weeds, but do you really need all those options? If you know your industry and your clients goals, you can get pretty much all you need. And, did I mention that it's FREE?

Cons

The only real con i have with GA is that it's not always intuitive. You really have to just spend some time in it and play around with the options and data sets. Google in general does not do a great job of supporting their free products, but they are free so it's hard to complain.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jem C.

A bit fiddly at times, but by far the best package for checking and monitoring analytics

Used Daily for 2+ years
Reviewed on 2019/08/14
Review Source: Capterra

As a small business it's vital for me to know stats about engagement for advertisers, so this is the simplest way to pull that data out. The software is also easy to use on the go via the mobile app, as already mentioned. For a small business, it's also helpful that you can automate most of the reports, so as to save time.

Pros

Quite simply, this is the complete package:

• In-depth: There are so many options in this, you'd struggle to find something you can't find out! The data kit is really powerful once you've got it set up, and I've used it with several clients to monitor everything from basic views on the page, to the journey across the site and how far they scroll down a specific page.

• Mobile App: For headline stats, I've found this really useful as someone running a small business. You can quickly see on the go if what you've put up has made an impact, and there's still a surprising amount of flexibility and in-sight in a mobile app. If you've got a couple of accounts on the go, you're also able to log into multiple ones at once without faffing around.

• Notes: Recently discovered and a big fan! The ability to make notes natively about spikes or troughs so when you're looking back later is great, so you can make sure you still view stuff in context.

Cons

Generally, I'm pretty impressed with this - the only faff is actually getting it set up in the first place. However, with a couple of tutorials from Google I was able to sort this out myself, so it is do-able!

The only thing I've struggled with is checking outbound clicks - but I'm sure that is something someone who knows what they're doing can sort!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Verified Reviewer

Cannot be beat

Used Daily for 2+ years
Reviewed on 2019/07/23
Review Source: Capterra

Excellent! Cannot complain at all!

Pros

Google Analytics is more popular than Wordpress and is used on nearly every single website created in modern-day. Why is this? Because it is free, it is highly flexible, and it gives you the ability to track custom events across your website, app, and other devices. Google Analytics is used by many to simply collect user visitation and bounce data, but the ability of Google Analytics goes much deeper.

What do I like most? The simplicity, the price (FREE), and the extensibility. Nothing can compare to the amount of value that Google Analytics provides.

Cons

Google Analytics is not user-friendly. It is making strides forward, however, with its recent design overhaul and implementation of search-based question/answer data. The learning curve is steep for anything other than simple website visitor tracking. Furthermore, with the creation of Google Tag Manager and the constantly-updating set of scripts, Google Analytics can be a slight pain for those who have used the tool for a very long time. For new and infrequent users, however, this wouldn't be an issue.

There are not many cons to Google Analytics outside of its few UI quirks and the learning curve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Subash B.

A Quintessential Tool to Improve Business Performance.

Used Daily for 2+ years
Reviewed on 2019/05/27
Review Source: Capterra

Google Analytics provides you data on traffic from all sources - be it paid, organic, referral, etc. So irrespective of you are a small blogger or an e-commerce site selling millions worth of merchandise per day, Google Analytics is a quintessential tool that will help you improve your business performance. Irrespective of Goals & KPIs - be it grow traffic, increase engagement, grow leads or conversions, increase revenues, etc - Google Analytics is a single tool that will help you move the needle - give you enough data and insights to improve your decision making and realise your goals.

Pros

1. Can track anything and everything that happens on your website and apps. It's so powerful.
2. It's free (for the basic version).
3. Powerful data analytics capability to help decision making.
4. Can handle massive volumes of data in a simple & easy way.
5. The paid version of Google Analytics - that is Google Analytics 360 is more powerful - so if you need more its available on tap but is expensive.

Cons

1. Heat maps are not available fully - on the console itself - although a rudimentary option is available to view it on the website page itself. Needs improvement.
2. It's like a balloon - you can get more if you take the effort to learn and the learning curve is also very steep.
3. Reports and data visualisation are taken away and created on another platform called Google Data Studio, the functionality should have been added to Google Analytics itself.
4. It's tricky to setup tracking for deeper elements and also the key functionality of setting up is broken away into another tool called Google Tag Manager - again the functionality should have been on Google Analytics itself.
5. Organic data points like search terms are left out of Google Analytics and another tool called Google Search Console needs to be used to get relevant data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Google Analytics Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Analytics Standard: Free

Analytics for Mobile Apps: Free

Analytics Premium: Contact Google Analytics

If your site generates 10 million or fewer hits per month, then Google Analytics is free. If your site generates more than 10 million hits per month, then we offer increased limits as part of Google Analytics Premium.

Google Analytics Features

  • API
  • Collaboration Tools
  • Customizable Reporting
  • Dashboard Creation
  • Data Filtering
  • Data Visualization
  • Graphical Data Presentation
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

  • Activity Dashboard
  • Ad hoc Reporting
  • Business Intelligence
  • Charting
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Real Time Analytics
  • Visual Analytics

Additional information for Google Analytics

Key features of Google Analytics

  • Advertising analytics
  • Alerts & intelligence
  • App event funnels
  • App security
  • Audience demographics
  • Audience reporting
  • Calculated metrics
  • Collaboration tools
  • Configuration APIs
  • Content analytics
  • Conversion analytics
  • Conversion reporting
  • Cross-device data
  • Custom channel groupings
  • Custom content groupings
  • Custom dimensions
  • Custom funnels
  • Custom metrics
  • Custom reporting
  • Custom variables
  • Customer journey tracking
  • Customizable dashboards
  • Data activation
  • Data analysis
  • Data collection & management
  • Data filtering
  • Data import
  • Data manipulation
  • Data reporting
  • Data visualization
  • Email notifications
  • Event tracking
  • Flow visualization reporting
  • Funnel analysis
  • Graphical data presentation
  • Intelligence & anomaly detection
  • Javascript libraries
  • Machine learning
  • Marketing analytics
  • Mobile analytics
  • Mobile app reporting
  • Multi-channel funnels
  • Multi-touch attribution
  • Native data onboarding integrations
  • Native iOS & Android mobile apps
  • Native remarketing integrations
  • Performance reporting
  • Predictive analytics
  • Proactive alerts
  • Product integrations
  • Real time data
  • Real time reporting
  • Receiving
  • Search functionality
  • Segmentation
  • Shopping & checkout funnels
  • Social analytics
  • Tag management
  • Third party integration
  • User access controls
  • User explorer functionality
  • Widgets
  • eCommerce reporting

Benefits

  • Receive alerts when significant statistical variations occur in website traffic, with Google Analytics 'Intelligence Events'.

  • Use Google Analytics' data import functionality to join the data from CRM, CMS and other systems with a Google Analytics account and gain more sophisticated insights.

  • Measure activities like downloads, video views and mobile ad clicks across devices with Google Analytics Event Tracking.

  • Use Google Analytics' Site Speed reports to view load times across a site. Easily identify & fix slow-loading pages to increase conversions.

  • View and analyze visitor paths with Flow Visualization then see how they interact with each page using In-Page Analytics.

  • Identify best-selling products & promotions, trace transactions and gain an understanding of customer behaviors with Google Analytics eCommerce reporting.

  • Google Analytics FAQs

    Below are some frequently asked questions for Google Analytics.

    Q. What type of pricing plans does Google Analytics offer?

    Google Analytics offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Analytics Standard: Free

    Analytics for Mobile Apps: Free

    Analytics Premium: Contact Google Analytics

    If your site generates 10 million or fewer hits per month, then Google Analytics is free. If your site generates more than 10 million hits per month, then we offer increased limits as part of Google Analytics Premium.

    Q. What are the main features of Google Analytics?

    Google Analytics offers the following features:

    • Advertising analytics
    • Alerts & intelligence
    • App event funnels
    • App security
    • Audience demographics
    • Audience reporting
    • Calculated metrics
    • Collaboration tools
    • Configuration APIs
    • Content analytics
    • Conversion analytics
    • Conversion reporting
    • Cross-device data
    • Custom channel groupings
    • Custom content groupings
    • Custom dimensions
    • Custom funnels
    • Custom metrics
    • Custom reporting
    • Custom variables
    • Customer journey tracking
    • Customizable dashboards
    • Data activation
    • Data analysis
    • Data collection & management
    • Data filtering
    • Data import
    • Data manipulation
    • Data reporting
    • Data visualization
    • Email notifications
    • Event tracking
    • Flow visualization reporting
    • Funnel analysis
    • Graphical data presentation
    • Intelligence & anomaly detection
    • Javascript libraries
    • Machine learning
    • Marketing analytics
    • Mobile analytics
    • Mobile app reporting
    • Multi-channel funnels
    • Multi-touch attribution
    • Native data onboarding integrations
    • Native iOS & Android mobile apps
    • Native remarketing integrations
    • Performance reporting
    • Predictive analytics
    • Proactive alerts
    • Product integrations
    • Real time data
    • Real time reporting
    • Receiving
    • Search functionality
    • Segmentation
    • Shopping & checkout funnels
    • Social analytics
    • Tag management
    • Third party integration
    • User access controls
    • User explorer functionality
    • Widgets
    • eCommerce reporting

    Q. Who are the typical users of Google Analytics?

    Google Analytics has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Google Analytics support?

    Google Analytics supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Google Analytics offer?

    Google Analytics has the following pricing plans:

    Free, Subscription

    Q. Does Google Analytics support mobile devices?

    Google Analytics supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Google Analytics integrate with?

    Google Analytics integrates with the following applications:

    Authoritas, Belladati, Cyfe, Impactia, Jimdo, PPC Keyword, Pinpointe On-Demand, Qwaya, VWO, Zendesk

    Q. What level of support does Google Analytics offer?

    Google Analytics offers the following support options:

    Forum, Knowledge Base, Video Tutorials