Stripe
About Stripe
Stripe is an online payment processing tool for internet businesses. Whether managing a subscription service, an on-demand marketplace, an e-commerce store, or a crowdfunding platform, Stripe’s meticulously designed APIs and functionality help users create the best possible product for their users.
Stripe allows users to bill customers on a recurring basis, set up a marketplace, or simply accept payments using its fully integrated, global payments platform. Developers are able to rapidly build production-ready integrations with modern tools, from React components to real-time webhooks. Using Stripe’s developer platform means less maintenance for legacy systems and more focus on core customer and product experiences.
Organizations can accept all major debit and credit card payments in 135+ currencies. If needed, enable 3D Secure for any payment. Stripe supports more than just cards using global payment methods, which can be activated from the dashboard including ACH credit transfers, Alipay, Bancontact, Giropay, and more.
Stripe’s elegant abstractions simplify adding or changing billing models, including a powerful interface to test and roll out new pricing easily. Users can bill customers with one-off invoices or automatically on a recurring basis. Go global with support for different payment methods. The Stripe billing API is easy to integrate into existing websites, mobile apps, or even CRM systems. Developers can use out-of-the-box functionality to get started quickly or use our composable API building blocks to design fully customized subscription logic and pricing models.
Users can create and manage subscriptions and invoices—and view detailed financial reports—directly from the dashboard. Stripe doesn’t limit the number of team members that can be added and supports granular roles and permissions to help manage access.
Connect, Stripe's routing and payout engine, will automatically track balances, batch earnings into payouts, time transfers with local cutoffs, and retry failed transfers. Users can also incorporate advanced flows like account debits, one-to-many payments, and others. Connect’s payout engine lets users specify payout timing for users, and includes instant payouts, which allows users to receive funds within minutes. Connect helps get recipients paid faster and removes errors and reconciliation work.
Key benefits of Stripe
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
It simply does the job.
Reviewed on 2023/07/24
The fees are basically the same across the board with the various payment processors.
The fees are basically the same across the board with the various payment processors.
Pros
Stripe is easy to get up and going with. It is geared toward developers, which was helpful for me.
Cons
The invoicing feature seems like an afterthought compared to some of the other features, even though that's one of the primary features I use. It still gets the job done, but it's a little cumbersome to get started with.
Alternatives Considered
PayPal InvoicingReasons for Switching to Stripe
Stripes developer documentation seems more polished and "up to date". PayPal's documentation was not as intuitive to find appropriate answers.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Stripe is decent for small businesses & individuals
Reviewed on 2024/10/28
Pros
It’s easy to accept card payments manually using the mobile app.
Cons
Fees are high and not all features are available for all users.
Alternatives Considered
Square PaymentsReasons for Switching to Stripe
Square could not handle our business growth as chargebacks became a bit more common on our account.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Fraud prevention is important!
Reviewed on 2024/07/18
Not at all good. After my issue with transaction fraud, I could not speak to customer service. It’s...
Not at all good. After my issue with transaction fraud, I could not speak to customer service. It’s virtually impossible to get someone on the phone or just get help in general as a small business owner.
Pros
The ease of use, there are times when I can’t talk on the phone with a customer because I had one with me in person. I could send them to my website to make their payment and it would process immediately.
Cons
The fees taken per transaction and then the fees on top of that to transfer the funds and then the fees on top of that to keep the product. Too many fees
Also, I had a customer dispute a transaction with her bank and won $2K. Stripe collected $2k from me and didn’t help me. I had the customer on camera, I had the contract with her signature and I had all emails/text messages from the customer. Stripe processed the dispute and lost. After that, I didn’t trust stripe. I stopped using them.
Reasons for Choosing Stripe
I thought stripe would be cheaper. It turned out the same but I went back to square because I can always get someone on the phone to help.Switched From
Square PaymentsReasons for Switching to Stripe
I thought the process was easier. The sign up was easy but it cost me more in the long run because of the amount of loss I ran.- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Frustrating Experience with Stripe Support & Unfair Account Closures
Reviewed on 2024/11/08
My experience with Stripe has been incredibly frustrating. My account was suddenly closed due to...
My experience with Stripe has been incredibly frustrating. My account was suddenly closed due to claims of "unauthorized payments," which were factually incorrect. There were only three transactions involved, all of which were authorized by the customers. Despite providing clear explanations and offering to verify with customer communications, my support tickets were automatically closed, and I received no meaningful follow-ups.
Even worse, my customers’ refunds are now at risk due to this account closure, and there has been no assistance or clarity from Stripe's support team. The responses I did receive felt automated and dismissive, offering no real solutions.
This has severely impacted my business and my customers' trust. I urge Stripe to take complaints and customer support issues more seriously. This level of service is simply unacceptable.
Pros
Good technical infrastructure and superior integrations and APIs
Cons
Customer support is horrible. "Investigations" are vague automated responses.
Alternatives Considered
Square PaymentsReasons for Switching to Stripe
Thought it was easier to use, but the legal issues and unfair treatment from stripe is pushing me away.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
My favorite and best payment processor by far!!!
Reviewed on 2024/10/27
Pros
You find Stripe almost anywhere and you can integrate with anything. Their platform and code and interface is clean to understand the integration.
Cons
I didn’t seem to like their support as they get busy and it can be a bit pricy.
Reasons for Switching to Stripe
In development world you can hook up stripe with anything.Stripe FAQs
Below are some frequently asked questions for Stripe.Q. What type of pricing plans does Stripe offer?
Stripe offers the following pricing plans:
- Free Trial: Not Available
Access a complete payments platform with simple, pay-as-you-go pricing that begins at 2.9% + 30¢ per successful card charge. Get everything you need to manage payments plus hundreds of feature updates per year with no monthly, setup, or hidden fees.
Q. Who are the typical users of Stripe?
Stripe has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Stripe support?
Stripe supports the following languages:
Bulgarian, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, German, Greek, Hungarian, Italian, Japanese, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish
Q. Does Stripe support mobile devices?
Stripe supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Stripe integrate with?
Stripe integrates with the following applications:
123FormBuilder, ABC Glofox, Accelevents, Accelo, AccountsPortal, Attribution, Avalara, Avaza, Baremetrics, BigCommerce, Bizness Apps, Blinksale, Bookinglayer, Bookwhen, ChargeKeep, Chargebee, ChartMogul, Chatfuel, Cheqbook Accounting, Cloudbeds, Commence, CoreCommerce, CrowdPower, Cyclr, Databox, Docusign, Ecwid, Elorus, Eventcube, Expensify, FormCrafts, FreeAgent, FreshBooks, GoDaddy Website Builder, GovOS, Gravity Forms, Harvest, Hiveage, IFTTT, Intercom, InvoiceSherpa, Invoiced, Involve.me, Jotform, Jumpseller, Keap, Keen IO, Leadpages, LeadsBridge, LearnWorlds, Lendio, LessAccounting, MYFUNDBOX, MakePlans, MemberSpace, Midigator, Nomod, Octobat, Operations Hub, PayDirt Payroll, Payfunnels, Payrexx, Paythen, Pelcro, PushPress, Quaderno, Recurly, RentMy, Rezgo, SecuraCart, Sellfy, Sellsy, Shift4Shop, ShipRush, ShipStation, Shopify, SimpleSpa, Skedda, SkyPrep, Slack, Slemma, Squarespace, Statsbot, Storefront Social, SumAll, SurveySparrow, TalentLMS, Tapfiliate, Ticket Tailor, Trustap, Typeform, UltraCart, Volusion, Wave, WeTravel, Weebly, WildApricot, Wishpond, Woopra, Wufoo, Xero, Xola, Zapier, Zoho Backstage, Zoho Billing, Zoho Books, Zoho Invoice
Q. What level of support does Stripe offer?
Stripe offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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