About Mindbody

Mindbody is an all-in-one software solution for businesses within the fitness and wellness industry. The platform offers tools for client scheduling, employee management, marketing, payment processing, online booking, and more. Businesses such as fitness clubs, yoga studios, salons, and spas can manage availability, accept online bookings, check-in clients, and more from the Mindbody app. The platform helps businesses keep track of each employees' schedule and plan days accordingly.

New clients can find businesses using the Mindbody Connect app, and book services online through the app. Once a new client becomes a loyal regular, businesses can set up recurring billing and even have them join automated referral programs, to give them an incentive to invite friends.

Businesses can review and track key metrics within the Mindbody software, including revenue, sales, attendance, and client retention. This data can then be used to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.

In order to aid with branding, businesses can even create a completely tailored mobile app with custom branding, so that clients receive the same familiar experience on their phones.


Key benefits of Mindbody

• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see availability and choose what works best for them.

• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.

• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.

• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to historical data, so users get a comprehensive picture of their business as time goes on.

• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. Users can save notes, check their purchase and visit history, and see their payment status.

• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from client profiles, set up promo codes, combine services into discount packages, and track the success of everything.


Images

Mindbody Software - The Client Acquisition dashboard gives you a snapshot of your sales and client activity and lets you manage your promoted offers. Figures are updated daily, so your information is as accurate as possible.
Mindbody Software - Conveniently schedule or update classes, appointments, and events from the same place. Enable your team to view and update their schedules themselves—online and from the Mindbody business app.
Mindbody Software - Everything you need to know about your business is at your fingertips, to make data-driven decisions. For example, sales funnel analytics help you manage leads, track conversions, and visualize how to grow your clientele.
Mindbody Software - Create a schedule and put it on your website, branded app, and other channels where clients can find and book your services. You can manage it from one screen and it updates instantly with every booking. Create a schedule and put it on your website, brand
Mindbody Software - With client profiles, your staff can quickly pull up customer preferences and payment details. Plus, check-in is seamless with automatically sent forms and waivers that collect details and signatures pre-visit.
Mindbody Software - Marketing Suite automates your client acquisition and retention. Engage with leads at every step, send automated emails and texts that keep them coming back, and never miss a booking with an AI front desk.
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Mindbody video
Mindbody Software - The Client Acquisition dashboard gives you a snapshot of your sales and client activity and lets you manage your promoted offers. Figures are updated daily, so your information is as accurate as possible.
Mindbody Software - Conveniently schedule or update classes, appointments, and events from the same place. Enable your team to view and update their schedules themselves—online and from the Mindbody business app.
Mindbody Software - Everything you need to know about your business is at your fingertips, to make data-driven decisions. For example, sales funnel analytics help you manage leads, track conversions, and visualize how to grow your clientele.
Mindbody Software - Create a schedule and put it on your website, branded app, and other channels where clients can find and book your services. You can manage it from one screen and it updates instantly with every booking. Create a schedule and put it on your website, brand
Mindbody Software - With client profiles, your staff can quickly pull up customer preferences and payment details. Plus, check-in is seamless with automatically sent forms and waivers that collect details and signatures pre-visit.
Mindbody Software - Marketing Suite automates your client acquisition and retention. Engage with leads at every step, send automated emails and texts that keep them coming back, and never miss a booking with an AI front desk.

Not sure about Mindbody? Compare with a popular alternative

Mindbody

4,0 (2 780)
VS.

Starting Price

US$139,00
month
US$9,99
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

128
48

Integrations

11
22

Ease of Use

3,9 (2 780)
4,8 (53)

Value for Money

3,6 (2 780)
5,0 (53)

Customer Service

3,8 (2 780)
4,7 (53)
Green rating bars show the winning product based on the average rating and number of reviews.

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Momoyoga

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Reviews

Overall rating

4,0 /5
(2 780)
Value for Money
3,6/5
Features
4,0/5
Ease of Use
3,9/5
Customer Support
3,8/5

Already have Mindbody?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 2 780
Shreya
Shreya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MINDBODY: Unleashing the Power for Your Spa, Yoga Studio, or Fitness Centre

Reviewed on 2023/05/02

Having worked as a front desk employee at various businesses that use the MINDBODY system,...

Having worked as a front desk employee at various businesses that use the MINDBODY system, including yoga studios, spas, and massage centers, I can attest to its efficiency and effectiveness. The software is designed specifically to meet the unique needs of these types of businesses and provides a comprehensive set of features for managing appointments, scheduling, and payment processing. What I appreciated most about the system was its user-friendly interface, which made it easy for me to quickly look up class schedules, book customers into classes, and process payments with minimal delays. Overall, I highly recommend the MINDBODY system to anyone looking for a powerful and reliable business management solution for their wellness business.

Pros

As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.

Cons

As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.

Kurt
Kurt
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MindBody for Small Gym

Reviewed on 2019/12/04

Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a...

Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Pros

Easy to use, very intuitive. Set up took almost no time at all.
MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory.
The software is flexible enough to handle multiple users and expand when needed.
The software will also take into account independent contractors.
Most functions are very user friendly and mistakes are easy to correct.

Cons

I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds.
It can take time to put together information for sales tax, most of my business, 95%, is service related.
All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Alternatives Considered

Zen Planner and Zendesk Suite

Reasons for Choosing Mindbody

RhinoFit didn't have the flexibility I needed and wasn't as intuitive

Switched From

RhinoFit
David
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

LIGHTYEARS BEHIND THE COMPETITION

Reviewed on 2020/12/10

My experience was $500 per month at two locations of nigthmares, frustration, and apologies for...

My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients. I truly should have left them years ago, but don't like making clients switch POS systems more than once in 5 years, and I should have just done it sooner.

Pros

The only thing good about this software is the App on the customer facing side.

Cons

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Alternatives Considered

Fresha

Reasons for Choosing Mindbody

Booker was even worse... an easy bar to exceed.

Switched From

Booker

Reasons for Switching to Mindbody

I left Mindbody for Fresha, and it's the best software I have used by a mile. Not only is the App smooth, defect free, attractive, and intuitive, it was also HUNDREDS of dollars a month CHEAPER! I honestly cannot say enough good things about Fresha. They continue to innovate and work within the beauty and hair industry to make the best product. Boulevard is a new up and comer, but even that I tried is far behind Fresha in value.
Sheila
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

You get one stop shopping

Reviewed on 2023/10/25

Now that sone other softwares are starting to track package usage, they will need to stay ahead of...

Now that sone other softwares are starting to track package usage, they will need to stay ahead of the race or they may loose me. There is a limit that , when they will have priced themselves out of consideration.

Pros

MINDBODY has been the only booking software I have used. I left briefly and boy was I surprised. I know they are the most expensive but I was able to cancel other contracts that I used and put that money towards MINDBODY. Their system is the easiest to understand, work with, set up and use. Visibly easy to follow directions and very intuitive.

Cons

The price. When I started with MINDBODY, I had many benefits with my subscription. As the years have passed, they took away all of the benefits except the extreme basics and moved them into the higher priced subscriptions. I held off as long as I could before finally going to the higher subscriptions. They have done an excellent job in developing marketing, emails or texts. As a massage therapist I am not technically savvy so I welcome, not having to get other vendors to help market, manage my online presence.

Rosalinda
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MINDBODY Review

Reviewed on 2019/08/26

Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like...

Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like more upgrades to better manage inventory reports.

Pros

It is very user friendly and can get to the detail needed to successfully manage clients.

Cons

When you ask for software upgrades or make suggestions you never know if you are heard and if something will be done. There really is no voice to say we hear you. I would also suggest MB periodically reach out to different levels of users and ask for specific software feedback.
Also do not like that you are only allowed to update branded app photos once a year and you cannot send out push notifications that are not active purchasing links.

Alternatives Considered

WellnessLiving

Switched From

WellnessLiving

Reasons for Switching to Mindbody

The mindbody platform is more inspiring and overall I felt they were more committed to helping me and my business grow.
Showing 5 reviews of 2 780 Read all reviews

Mindbody FAQs

Below are some frequently asked questions for Mindbody.

Mindbody offers the following pricing plans:

  • Starting from: US$139,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Starter $159: Manage your studio with the foundational tools you need to run your business, and the flexibility to add additional products as you grow. Accelerate $279: Build client relationships with elegant email campaigns and smart contact lists, and gain a deeper understanding of your business with comprehensive reporting. Ultimate $499: Take your business to the next level with unlimited automated email and text marketing, as well as customer feedback and referral tools. Ultimate Plus $699: Get the full power of Mindbody in one package, plus real-time KPI dashboards and a custom mobile app as unique as your brand.

Mindbody has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Mindbody supports the following languages:

English

Mindbody supports the following devices:

Android (Mobile), iPhone (Mobile)

Mindbody integrates with the following applications:

ABC Trainerize, ActiveCampaign, Constant Contact, Constant Contact 1, Emma by Marigold, Google Analytics 360, Google Calendar, Grow, Meta for Business, Perkville, Xero

Mindbody offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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