Dealer.com

4.3 (36)
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Online marketing solutions for the automotive industry

About Dealer.com

Dealer.com is a technology company that is providing online marketing solutions for the automotive industry. The Dealer.com platform provides clients with tools for content management, online advertising, lead management, inventory marketing and performance analytics.


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Dealer.com

4.3 (36)
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Pricing Options

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Features

8
335

Integrations

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15

Ease of Use

4.3 (36)
4.5 (1,124)

Value for Money

4.2 (36)
4.4 (1,124)

Customer Service

4.3 (36)
4.6 (1,124)
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Reviews

Overall rating

4.3 /5
(36)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.3/5

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Showing 5 reviews of 36
Kyle
Kyle
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dealer.com ControlCenter Review

Reviewed on 2019/04/29

Using Dealer.com ControlCenter is a great way to make sure you are getting all the correct info you...

Using Dealer.com ControlCenter is a great way to make sure you are getting all the correct info you need for the dealership. Highly recommended for anyone looking to close more sales.

Pros

Dealer.com ControlCenter provides everything I need to make sure I get enough eyes on the vehicles we sell at the dealership. This gives me full control when it comes to monitoring and statistics as well. You need to know when something isn't working and this Control Center gives you great insight.

Cons

I find some of the navigation to be a little hard to understand. It's not the best layout and it feels like not a lot of thought when into how to properly jump from area to area. But, once you understand where everything is it becomes much easier. I wish there was a way to edit the panels in the order of my choosing.

Michaela
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the best.

Reviewed on 2023/11/13

We've been with Dealer.com for many many years. They do everything we need them to do! It would be...

We've been with Dealer.com for many many years. They do everything we need them to do! It would be nice to get a good performance rep and KEEP them for a while, but it's a small complaint in the grand scheme of things. We enjoy working with them and the entire Cox Auto suite!

Pros

Cox has the most vast suite of automotive digital products, and their integration amongst them all is hard to match. Dealer.com works with everyone we need them to, integrates as needed, and offers a dedicated performance rep to ensure all stays on track.

Cons

Because Cox Auto is such a massive company, their customer service, innovation, and ways of doing business can sometimes be lacking. We change performance reps about once or twice a year on average, and they are all pretty vastly different in their performance levels.

Daniel
Daniel
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 2.0 /10

Outdated and Hard to Use

Reviewed on 2018/10/15

Dealer.com provides a DMS for car dealerships and is tasked with inventory management, website, and...

Dealer.com provides a DMS for car dealerships and is tasked with inventory management, website, and customer service related services.

Pros

Dealer.com provides basic functionality. It does work for the bare minimum functionality.

Cons

This company was once very innovative but now the software is bloated, the customer support is underwhelming, and the price is quite high. Everything about Dealer.com just feels old and sluggish. It has been passed by time.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid Program

Reviewed on 2020/02/20

Dealer Website and analytical data collecting to allow me to make better marketing decisions.

Dealer Website and analytical data collecting to allow me to make better marketing decisions.

Pros

It gives you a ton of data on our your site performance. Pretty easy to make changes to your site. Good templates to work from.

Cons

I wish there was a staging area for making changes to the website because right now most changes are live and I would rather have to make it live myself. Good data but I wish I could track a lead from my site through their visit and their origin.

Dan
Dan
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Difficult Platform for Marketers

Reviewed on 2021/04/30

My overall experience as a marketer with Dealer.com is frustrating. My stress levels increased...

My overall experience as a marketer with Dealer.com is frustrating. My stress levels increased every time I had to go into the back end.

Pros

Dealer.com is a great platform for eCommerce. It lists products, pictures, prices and other relevant information.

Cons

If you need to use Dealer.com for anything else besides an eCommerce platform, you best look somewhere else. It has THE WORST page editor I've ever experienced in my life. We are in the 21st Century and this platform can't find a way to pause the live page while you are editing. So what happens when you need to preview your edits? You press publish, quickly visit the live page, examine the edits and go back to the backend if you need to continue with more edits.

What about when you need move something up and down within the page? There are content boxes that you can move. Are they labeled? Yes - they are all the same generic "content" label. So let's say you have 10 "content" labels and you have to move Label 3 down to the 8th spot. Do you think you can do it? What happens if you actually had to move Label 2? Good luck fixing that mess because there is no "back" or "undo" button.

Showing 5 reviews of 36 Read all reviews

Dealer.com FAQs

Below are some frequently asked questions for Dealer.com.

Dealer.com offers the following pricing plans:

  • Free Trial: Available

Contact us to learn more.

Dealer.com has the following typical customers:

2–10, 11–50, 51–200, 201–500

Dealer.com supports the following languages:

English

Dealer.com supports the following devices:

We do not have any information about what integrations Dealer.com has

Dealer.com offers the following support options:

Email/Help Desk, Phone Support

Related categories

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