--- description: Learn how Oracle Service can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Oracle Service Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Oracle Service](/software/91041/oracle-rightnow) # Oracle Service Canonical: https://www.getapp.za.com/software/91041/oracle-rightnow Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/91041/oracle-rightnow?page=2) > Oracle Service is an enterprise-scale suite of customer service and contact center software to improve the customer experience across all channels. Oracle Service is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. > > Verdict: Rated **4.5/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Oracle Service Oracle Service Cloud's cross-channel contact centre service and web customer service includes case management, guided resolution, email support, live chat and virtual assistants. With Oracle Social Experience you can monitor mentions and interactions across Twitter, YouTube, RSS-enabled sites, Facebook fan pages, and your own website. Enable self-service by building a knowledge-base that is comprised of content and resources from both agents and customers. Includes content authoring and semantic search. Deliver automated and targeted campaigns across multiple channels. Build personalized and large volume campaigns, Get full visibility into campaign performance and customer engagement. Listen, track and react to feedback from web, social and contact center channels. Gather feedback from across departments into one solution. Route survey results automatically the right individuals and departments and identify and prioritize unhappy customers. Use Oracle RighNow Analytics Cloud Service to build custom reports and dashboard, or utilize the pre-built reports and library of charts and customizable charting options. Create role-based reports with the drag-and-drop graphical report design tool. Get insight into individual customer behavior across all channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 13 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Oracle - **Location**: Chicago, US - **Founded**: 1977 ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: Call Oracle Sales for a quote. Money back guaranteed SLAs Flex Up/Down licensing / usage Fixed price multi-year contract Annual cancellation option Flexible upgrade schedules - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Call Scripting - Chat/Messaging - Computer Telephony Integration - Customer Experience Management - Customizable Reports - Email Management - Incident Management - Interaction Tracking - Knowledge Management - Live Chat - Marketing Automation - Monitoring - Multi-Channel Communication - Prioritization - Real-Time Analytics - Real-Time Monitoring - Scheduling - Social Media Integration - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Feedback and Reviews Management Software](https://www.getapp.za.com/directory/575/feedback-and-reviews-management/software) - [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software) - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) - [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software) ## Alternatives 1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Service Cloud](https://www.getapp.za.com/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) 3. [Marketing 360](https://www.getapp.za.com/software/104247/marketing-360) — 4.5/5 (1132 reviews) 4. [Bella FSM](https://www.getapp.za.com/software/103033/bella-fsm) — 3.9/5 (7 reviews) 5. [Striven](https://www.getapp.za.com/software/109819/business) — 4.8/5 (128 reviews) ## Reviews ### "oracle is without doubt the best tool for automation" — 5.0/5 > **Verified Reviewer** | *28 December 2022* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I like its automation feature.it also allows to have real time information.very useful for those who do business > > **Cons**: for me oracles works well I haven't found any complication yet > > from my own experience I highly recommend oracles to users ----- ### "A very robust tool" — 4.0/5 > **Patrick** | *11 July 2022* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions > > **Cons**: Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -\> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews. ----- ### "Rich with features if used in conjunction with correct business processors" — 3.0/5 > **Jay** | *12 September 2017* | Primary/Secondary Education | Recommendation rating: 7.0/10 > > **Pros**: Wide range of features Stability pf the application Process centric, hence no loose ends local support > > **Cons**: Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations ----- ### "Oracle H.i." — 5.0/5 > **David** | *28 March 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: ease of use in collaboration amongst teammates. Real time data is crucial for our business. > > **Cons**: no cons at the moment, haven't had any issues really ----- ### "Oracle: powerful, but..." — 4.0/5 > **Jorge** | *17 November 2023* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Once you learn to use a feature, it greatly facilitates the job. > > **Cons**: Sometimes bureaucratic and not very user friendly. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/91041/oracle-rightnow?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/91041/oracle-rightnow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data