LogMeIn Rescue

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

4.7/5 (91 reviews)

LogMeIn Rescue Overview

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Rescue gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. LogMeIn Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.

Pricing

Starting from
$149/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, United Kingdom

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 6 others, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish

LogMeIn Rescue Reviews

Overall rating
4.7/5
97% positive reviews
63
Excellent
25
Very good
3
Average
0
Poor
0
Terrible

Remote support at your finger tips

Used Daily for 2+ years
Reviewed on 7/12/2018
Review Source: Capterra

Pros

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Great for remote supoort

Used Daily for 2+ years
Reviewed on 3/6/2018
Review Source: Capterra

The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Pros

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Cons

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

LogMeIn Rescue makes remote IT support simple and fast

Used Daily for 1+ year
Reviewed on 4/11/2019
Review Source: Capterra

As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment.

Pros

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

Cons

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Logmein Rescue is an easy to use remote software with multiple platforms.

Used Daily for 2+ years
Reviewed on 9/5/2017
Review Source: Capterra

The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Pros

Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Cons

Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Simple direct tool for clients to connect with.

Used Daily for 2+ years
Reviewed on 7/12/2018
Review Source: Capterra

We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

Pros

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

LogMeIn Rescue Pricing

Starting from
$149/month
Pricing options
Free Trial
Subscription
Value for money

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $149.00
Add support for Smartphone devices: $450.00

LogMeIn Rescue Features

  • API
  • Auditing

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for LogMeIn Rescue

Key features of LogMeIn Rescue

  • CRM Intergration
  • Complex workflow management
  • Customer Surveys
  • Customization
  • External/Internal Technician Collaboration
  • Interactive Video Support
  • Multi-Platform Remote Control
  • Multi-Session Handling
  • Remote Diagnostics
  • Technician Monitoring
  • Ticketing System Intergration
  • Web-based Technician Console

Benefits

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

LogMeIn Rescue FAQs

Below are some frequently asked questions for LogMeIn Rescue.

Q. What type of pricing plans does LogMeIn Rescue offer?

LogMeIn Rescue offers the following pricing plans:

Starting from: $149/month

Pricing model: Subscription

Free Trial: Available

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $149.00
Add support for Smartphone devices: $450.00

Q. What are the main features of LogMeIn Rescue?

LogMeIn Rescue offers the following features:

  • CRM Intergration
  • Complex workflow management
  • Customer Surveys
  • Customization
  • External/Internal Technician Collaboration
  • Interactive Video Support
  • Multi-Platform Remote Control
  • Multi-Session Handling
  • Remote Diagnostics
  • Technician Monitoring
  • Ticketing System Intergration
  • Web-based Technician Console

Q. Who are the typical users of LogMeIn Rescue?

LogMeIn Rescue has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does LogMeIn Rescue support?

LogMeIn Rescue supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish

Q. What type of pricing plans does LogMeIn Rescue offer?

LogMeIn Rescue has the following pricing plans:

Subscription

Q. Does LogMeIn Rescue support mobile devices?

LogMeIn Rescue supports the following devices:

Android, iPhone, iPad

Q. What other apps does LogMeIn Rescue integrate with?

LogMeIn Rescue integrates with the following applications:

Bitium, Campaign Monitor, Cayzu, Freshdesk, Freshservice, HappyFox, LiveChat, Samanage, ServiceNow Express, Zendesk

Q. What level of support does LogMeIn Rescue offer?

LogMeIn Rescue offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

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