LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

About LogMeIn Rescue

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Rescue gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. LogMeIn Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.

Key benefits of LogMeIn Rescue

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

Chinese, Dutch, English, French, German and 6 others, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish

Images

LogMeIn Rescue customer desktop
LogMeIn Rescue customer system information
LogMeIn Rescue device view
View 4 more
LogMeIn Rescue video
LogMeIn Rescue screenshot: LogMeIn Rescue customer desktop LogMeIn Rescue screenshot: LogMeIn Rescue customer system information LogMeIn Rescue screenshot: LogMeIn Rescue device view

Features

Total features of LogMeIn Rescue: 63

  • API
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Audit Management
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Screen Sharing
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Predictive Dialer
  • Presenter Control Management
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Screen Capture
  • Screen Mirroring
  • Screen Recording Software
  • Screen Sharing
  • Security Auditing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Softphone Software
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Time Zone Tracking
  • Unattended Access
  • Video Chat
  • Video Conferencing
  • Video Support

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Zendesk

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GoToMeeting

4,5
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LiveAgent

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Reviews

Overall rating

4,6 /5
(125)
Value for Money
4,3/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,4/5

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Showing 5 reviews of 125
Sergey M.
Overall rating
  • Industry: Hospitality
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Remote support at your finger tips

Reviewed on 2018/07/12

Pros

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Bryan W.
Overall rating
  • Industry: Accounting
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LogMeIn Rescue - Essential Support Software

Reviewed on 2019/11/23

Essential. I couldn't possible envision doing my job properly without it. Before this software, I...

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it.

Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Jed P.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good, could be better, and the support is lacking

Reviewed on 2017/11/17

Pros

Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

Cons

The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Jimmy W.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Decent ad-hoc remote support software

Reviewed on 2021/01/12

Good solid remote support product and the mobile phone element is very useful.

Good solid remote support product and the mobile phone element is very useful.

Pros

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Cons

Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

Eli P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great Product, But a Bit oo Expensive

Reviewed on 2019/07/14

Overall, I like the product and it gives me piece of mind when connecting to critical client...

Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Showing 5 reviews of 125 Read all reviews

LogMeIn Rescue FAQs

Below are some frequently asked questions for LogMeIn Rescue.

LogMeIn Rescue offers the following pricing plans:

  • Starting from: US$149,00/month
  • Pricing model: Subscription
  • Free Trial: Available

LogMeIn Rescue Yearly: $1,299.00 LogMeIn Rescue Monthly: $108.25 Add support for Smartphone devices: $450.00

We do not have any information about LogMeIn Rescue features

LogMeIn Rescue has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

LogMeIn Rescue supports the following languages:

Chinese, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish

LogMeIn Rescue supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

LogMeIn Rescue integrates with the following applications:

Agiloft, Autotask PSA, Bold360, ConnectWise Manage, Freshdesk, Freshservice, HappyFox Chat, HappyFox Help Desk, Salesforce Service Cloud, ServiceNow, Zendesk

LogMeIn Rescue offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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