LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

4,6 /5 (124 reviews) Write a Review!

LogMeIn Rescue Overview

What is LogMeIn Rescue?

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Rescue gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. LogMeIn Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.

LogMeIn Rescue Overview

Pricing

Starting from
US$149,00/month

Pricing options

Free Trial
Subscription
Value for money

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00


LogMeIn Rescue Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 6 others, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish

Media

LogMeIn Rescue customer desktop
LogMeIn Rescue customer system information
LogMeIn Rescue device view
LogMeIn Rescue video LogMeIn Rescue screenshot: LogMeIn Rescue customer desktop LogMeIn Rescue screenshot: LogMeIn Rescue customer system information LogMeIn Rescue screenshot: LogMeIn Rescue device view

LogMeIn Rescue Reviews

LogMeIn Rescue Reviews

Overall rating
4,6
/
5
Excellent
82

Very good
39

Average
3

Poor
0

Terrible
0

Value for Money
4,3
Features
4,6
Ease of Use
4,6
Customer Support
4,4
98% recommended this app
Sergey M.

Remote support at your finger tips


Bryan W.

LogMeIn Rescue - Essential Support Software

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.


William M.

IT DEPARTMENT MUST HAVE

I used this software in its early inception and as it grew it just continued to get better.


Jed P.

Good, could be better, and the support is lacking


Eli P.

Great Product, But a Bit oo Expensive

Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.


Sergey M.
Industry: Hospitality
Company size: 1 001-5 000 Employees

Remote support at your finger tips

Used Daily for 2+ years
Reviewed on 2018/07/12
Review Source: Capterra

Pros

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Bryan W.
Industry: Accounting
Company size: 51-200 Employees

LogMeIn Rescue - Essential Support Software

Used Daily for 2+ years
Reviewed on 2019/11/23
Review Source: Capterra

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it.

Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

William M.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

IT DEPARTMENT MUST HAVE

Used Daily for 2+ years
Reviewed on 2020/11/24
Review Source: Capterra

I used this software in its early inception and as it grew it just continued to get better.

Pros

The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

Cons

The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jed P.

Good, could be better, and the support is lacking

Used Daily for 6-12 months
Reviewed on 2017/11/17
Review Source: Capterra

Pros

Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

Cons

The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Eli P.
Industry: Information Technology & Services
Company size: 11-50 Employees

Great Product, But a Bit oo Expensive

Used Monthly for 2+ years
Reviewed on 2019/07/14
Review Source: Capterra

Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 7.0/10

User recommendation
8,9/10
Based on 124 user ratings
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LogMeIn Rescue Pricing

LogMeIn Rescue Pricing

Starting from
US$149,00/month
Free Trial
Subscription
Value for money

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00

Value for Money
4,3/5
Based on 124 user ratings
Compare value for money rating with alternatives
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LogMeIn Rescue Features

LogMeIn Rescue Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,6/5
Based on 124 user ratings
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Categories

Additional information for LogMeIn Rescue

Additional information for LogMeIn Rescue

Key features of LogMeIn Rescue

  • CRM Intergration
  • Complex workflow management
  • Customer Surveys
  • Customization
  • External/Internal Technician Collaboration
  • Interactive Video Support
  • Multi-Platform Remote Control
  • Multi-Session Handling
  • Remote Diagnostics
  • Technician Monitoring
  • Ticketing System Intergration
  • Web-based Technician Console

Benefits

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

LogMeIn Rescue FAQs

LogMeIn Rescue FAQs

Below are some frequently asked questions for LogMeIn Rescue.

Q. What type of pricing plans does LogMeIn Rescue offer?

LogMeIn Rescue offers the following pricing plans:

Starting from: US$149,00/month

Pricing model: Subscription

Free Trial: Available

LogMeIn Rescue Yearly: $1,299.00 LogMeIn Rescue Monthly: $108.25 Add support for Smartphone devices: $450.00

Q. What are the main features of LogMeIn Rescue?

LogMeIn Rescue offers the following features:

  • CRM Intergration
  • Complex workflow management
  • Customer Surveys
  • Customization
  • External/Internal Technician Collaboration
  • Interactive Video Support
  • Multi-Platform Remote Control
  • Multi-Session Handling
  • Remote Diagnostics
  • Technician Monitoring
  • Ticketing System Intergration
  • Web-based Technician Console

Q. Who are the typical users of LogMeIn Rescue?

LogMeIn Rescue has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does LogMeIn Rescue support?

LogMeIn Rescue supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish

Q. What type of pricing plans does LogMeIn Rescue offer?

LogMeIn Rescue has the following pricing plans:

Subscription

Q. Does LogMeIn Rescue support mobile devices?

LogMeIn Rescue supports the following devices:

Android, iPhone, iPad

Q. What other apps does LogMeIn Rescue integrate with?

LogMeIn Rescue integrates with the following applications:

Agiloft, Bitium, Campaign Monitor, Cayzu, Freshdesk, Freshservice, HappyFox, LiveChat, SolarWinds Service Desk, Zendesk

Q. What level of support does LogMeIn Rescue offer?

LogMeIn Rescue offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials